This document discusses trends in mobile media usage and provides best practices for brands to engage mobile users. It notes that 20% of media time is now spent on mobile devices, with smartphones being very common. It then outlines four key strategies for brands: 1) Understand the mobile user landscape, 2) Get the basic web, social and email experiences right, 3) Focus on providing useful services rather than just apps, and 4) Prioritize engaging content over technology. The document advocates that brands learn from startups who are innovating in areas like gamification and the sharing economy to better serve mobile customers.

1. Hello!!
Mark Brill @brillthings!

2. !"#$%$"&%"&''%()%$"()%*+,%'--.(/*%#$0%1"&%!-2'3%-2%)-4&$"(/*0%

3. This picture sums up
mobile. Smartphones are
the norm, and those that
aren’t on them seem out of
place.!

4. -! Phone by your bed?!
-! Phone as an alarm?!
-! Check it first or last thing?!

5. Mobile has arrived!

6. 20%"of media time is spent#
in mobile devices"
5%" "
of media time is spent
spent#
in print"
"
Mary Meeker, KPCB, Internet Trends 2014!

7. comScore, US, April 2014%

8. (and this)!

10. #1 – Understand the user landscape!
#2 – Get the hygiene right!
#3 – Be useful!
#4 – Be engaging!

11. #1 - Understand !
the user landscape!

13. 56%+)#*&%7/#',),)%8#)-/%#/3%9(&')&/:%;<=>%

14. More photos shared than Facebook%
More messages sent than SMS%

15. Our Mobile Planet!

16. Technology is a tool,
not a marketing
channel!

17. Messaging%
Apps%
Web%
Proximity%
SMS/MMS/UDID%
IP – What’sApp, WeChat%
App Push Notifications%
Native Brand Apps%
Hybrid/Webapps%
Utilities (social, AR, QR)%
Responsive%
Adaptive%
Independant%
NFC (Contactless)%
Beacons/Bluetooth%
WiFi%

18. And how do brands
respond?!

19. ‘Let’s build an
app, yayy!’!
Problem:
brands
aren’t
very
good
at
mobile

21. But …!

22. 80% of brand apps are
downloaded less than
1000 times!
*Deliotte, 2012!

23. #2 – Get the !
hygiene right!

24. Web (responsive or adaptive)%
Social links optimised%
Search: paid, organic, location%
Email%
Integrated%

25. Many brands are failing
to deliver a consistent
mobile experience
across web, social,
email and media!

26. 8-@('&%D&#2E"%FGH#('I%
Natural!

27. #3 – Be useful!

29. Starbucks have got their
customers on board with a
service-based app. In the US,
10% of their payments are now
made through mobile (pretty
good for a physical store)!

31. Good mobile service
doesn’t even need an app.
Gatwick Airport
successfully use Twitter as
a service channel.!

33. Or maybe brands could just help
their users move away from their
phones. This beer holder cuts
out the mobile signal so that
customers can enjoy their drink
with friends, undisturbed by their
phones.!

34. #4 – Be engaging!

36. Forms are annoying for
mobile users. Here’s a simple,
engaging solution to deal with
Captchas on mobile.!

38. It’s not about budget
either. Comodo in New
York created a menu
from customers’
Instagram pictures!

40. Or there’s this campaign from
Thailand. They put 4G WiFi on
dogs and put them around
shopping centres. The point
is, engagement doesn’t
always require an app.!

41. AirBnB%
Whisk%
Waze%
Citymapper%
Duolingo%
Yplan%
Polar%
Hailo%

42. Who does mobile best? It’s
the start-ups, especially
those who gamify and are
part of the collaborative
economy. !

43. The Future?!

46. Beacons have potential,
but it’s just a technology.
Tesco have found it best for
service, not payment or
promotion.!

47. 1"&%&/3%-H%$"&%)4#2$J"-/&%

48. As a device, the
smartphone has probably
peaked. It might get bigger
or faster, but the functions
will essentially remain the
same.!

50. We will see many new
interactions, from voice to
gesture control. Haptic
screens are interesting. They
create a sense of depth and
texture bringing new
engagement possibilities.!

52. The much-hyped next generation
of computing are wearable and
connected devices. By 2020
Cisco predict that there will be 6
connected devices for every
person.!

53. "KJ)ALLMMMN,-+$+@&NE-4LM#$E"0COP'CQRSTUV/W%

54. Nivea in Brazil created a great
campaign for wearables. The
tear-out print ad allowed
parents to track their children
in case they stray on the
beach.!

56. #1 – Understand your audience/landscape!
#2 – Get the basics right (web,social, email)!
#3 – Focus on service and problem solving!
#4 – Create engagement, not technology!

57. Thank You!!
!
Mark Brill!
@brillthings!
mark.brill@brandemotivity.com!