Managing conflict using business communication

1. MANAGING CONFLICT USING
BUSINESS COMMUNICATION
Name- Shubhranshu Barun Mohanty
barunmohanty1991@gmail.com
08962347962

2. MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
BUSINESS COMMUNICATION -THE SHARING OF INFORMATION BETWEEN
PEOPLE WITHIN AN ORGANIZATION THAT IS PERFORMED FOR THE
COMMERCIAL BENEFIT OF AN ORGANIZATION.
ORGANIZATIONAL CONFLICT IS A STATE OF
DISCORD CAUSED BY THE ACTUAL OR PERCEIVED
OPPOSITION OF NEEDS, VALUES
AND INTERESTS BETWEEN PEOPLE WORKING
TOGETHER.

3. 5 STYLES
INTEGRATING
AVOIDING
COMPROMISING
DOMINATING
OBLIGING

4. MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
SET THE SCENE
REAL ISSUES
PROBLEM
MUTUAL RESPECT
SEPARATE PROBLEM , DEBATE ON
REAL ISSUES
BE
OPEN

5. MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
INFO
GATHER
INFORMATION
CLARIFY FEELINGS
LISTEN WITH EMPATHY
“I”STATEMENTS
IDENTIFY ISSUES

6. MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
AGREE TO THE
PROBLEM
PUTTING
ASIDE
INDIVIDUAL
GOALS

7. MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
BRAIN
STORM
POSSIBLE
SOLUTIONS

8. MANAGING CONFLICT
USING BUSINESS
COMMUNICATION
MUTUALLY
SATISFYING
NEGOTIATION- A
SOLUTION

9. THANK YOU
SHUBHRANSHU BARUN MOHANTY
PGDM SERVICES