A copy of the presentation I did at edCetra\'s 2010 "Technically Speaking" event, on the topic of managing, and leveraging, information.
Thanks to Reuben and Nancy from edCetra Training for hosting a great event!
The document describes a proposed web portal for innovative SMEs being developed by INRIA to stimulate technology transfer. The portal would consolidate and organize a community of SMEs around INRIA. It would have different facets including a private technology transfer space for members, links to social networks, an events program, and an internal researcher network. The current state of INRIA's communications is analyzed, finding a lack of focus and harmonization. The portal aims to better meet SME needs like timely information, financing resources, and growth opportunities through new tech offers. Its success would require collaboration between INRIA departments and challenge developers with Web 2.0 features to better promote INRIA as a technology transfer stakeholder
L’immobilier 100% entre Particuliers : Journal Juillet/Août 2016 AI 105Partenaire Européen
N° 1 du Service immobilier entre particuliers à domicile depuis 1992, L'immobilier 100% entre particuliers vous fait découvrir la version numérique de son journal en vente 1€95 dans des milliers de points de vente en France et sur abonnement à l'étranger. Pour en savoir plus sur nos services immobiliers entre particuliers contactez-nous au 0.800.14.11.60 l'appel est gratuit depuis un poste fixe. Vous êtes acheteur et vous recherchez un bien immobilier entre particuliers ? Vous avez raison ! Faites l'économie de la commission à la vente et contactez-nous au 04.99.74.74.85 pour plus d'information.
L'immobilier 100% entre particuliers Edition Janvier/Février 2016 AI102Partenaire Européen
Profitez de la version numérique gratuite de notre journal d'annonces immobilières en vente 1€95 dans des milliers de points de vente- Edition AI 102 Janvier/Février 2016 http://fr.calameo.com/read/00103238785963c20a3cf
The document summarizes a presentation about managing information projects in the current environment. It outlines three key trends affecting information management: 1) the increasing amount of information being created, 2) advances in technology allowing greater storage and access, and 3) rising user expectations as a result. It also discusses challenges for project managers, such as performing pre-assessments to understand knowledge gaps, localizing information for different languages/cultures, and protecting intellectual property through digital rights management.
The document discusses proposed information models and architectures for delivering agile and impactful business intelligence at Mobilink Pakistan. It describes a top-down user-centered approach to building contextual and predictive information models based on user requirements. Key elements include a presentation layer for visualization, a semantic data layer to correlate data to business objects, and a data warehouse infrastructure. Specific information models are proposed for sales, IN swap and VAS products, postpaid customers, and more to provide the right information from various data sources. The goal is to transform the customer experience through better insights.
L’immobilier 100% entre Particuliers : Journal Septembre/Octobre 2016 AI 106Partenaire Européen
N° 1 du Service immobilier entre particuliers à domicile depuis 1992, L'immobilier 100% entre particuliers vous fait découvrir la version numérique de son journal en vente 1€95 dans des milliers de points de vente en France et sur abonnement à l'étranger. Pour en savoir plus sur nos services immobiliers entre particuliers contactez-nous au 0.800.14.11.60 l'appel est gratuit depuis un poste fixe. Vous êtes acheteur et vous recherchez un bien immobilier entre particuliers ? Vous avez raison ! Faites l'économie de la commission à la vente et contactez-nous au 04.99.74.74.85 pour plus d'information.
The document describes a proposed web portal for innovative SMEs being developed by INRIA to stimulate technology transfer. The portal would consolidate and organize a community of SMEs around INRIA. It would have different facets including a private technology transfer space for members, links to social networks, an events program, and an internal researcher network. The current state of INRIA's communications is analyzed, finding a lack of focus and harmonization. The portal aims to better meet SME needs like timely information, financing resources, and growth opportunities through new tech offers. Its success would require collaboration between INRIA departments and challenge developers with Web 2.0 features to better promote INRIA as a technology transfer stakeholder
L’immobilier 100% entre Particuliers : Journal Juillet/Août 2016 AI 105Partenaire Européen
N° 1 du Service immobilier entre particuliers à domicile depuis 1992, L'immobilier 100% entre particuliers vous fait découvrir la version numérique de son journal en vente 1€95 dans des milliers de points de vente en France et sur abonnement à l'étranger. Pour en savoir plus sur nos services immobiliers entre particuliers contactez-nous au 0.800.14.11.60 l'appel est gratuit depuis un poste fixe. Vous êtes acheteur et vous recherchez un bien immobilier entre particuliers ? Vous avez raison ! Faites l'économie de la commission à la vente et contactez-nous au 04.99.74.74.85 pour plus d'information.
L'immobilier 100% entre particuliers Edition Janvier/Février 2016 AI102Partenaire Européen
Profitez de la version numérique gratuite de notre journal d'annonces immobilières en vente 1€95 dans des milliers de points de vente- Edition AI 102 Janvier/Février 2016 http://fr.calameo.com/read/00103238785963c20a3cf
The document summarizes a presentation about managing information projects in the current environment. It outlines three key trends affecting information management: 1) the increasing amount of information being created, 2) advances in technology allowing greater storage and access, and 3) rising user expectations as a result. It also discusses challenges for project managers, such as performing pre-assessments to understand knowledge gaps, localizing information for different languages/cultures, and protecting intellectual property through digital rights management.
The document discusses proposed information models and architectures for delivering agile and impactful business intelligence at Mobilink Pakistan. It describes a top-down user-centered approach to building contextual and predictive information models based on user requirements. Key elements include a presentation layer for visualization, a semantic data layer to correlate data to business objects, and a data warehouse infrastructure. Specific information models are proposed for sales, IN swap and VAS products, postpaid customers, and more to provide the right information from various data sources. The goal is to transform the customer experience through better insights.
L’immobilier 100% entre Particuliers : Journal Septembre/Octobre 2016 AI 106Partenaire Européen
N° 1 du Service immobilier entre particuliers à domicile depuis 1992, L'immobilier 100% entre particuliers vous fait découvrir la version numérique de son journal en vente 1€95 dans des milliers de points de vente en France et sur abonnement à l'étranger. Pour en savoir plus sur nos services immobiliers entre particuliers contactez-nous au 0.800.14.11.60 l'appel est gratuit depuis un poste fixe. Vous êtes acheteur et vous recherchez un bien immobilier entre particuliers ? Vous avez raison ! Faites l'économie de la commission à la vente et contactez-nous au 04.99.74.74.85 pour plus d'information.
Analytics, KPIs for effective Churn & Loyalty managementEhtisham Rao
I gave this talk at the TMF event in Dubai in March 2011. it dealt with the significance of direct customer contact enabled by analytics and cascaded KPIs across organization. the presentation focuses on telecom loyalty and churn.
L'immobilier 100% entre particuliers Edition Mars/Avril 2016 AI103Partenaire Européen
Profitez de la version numérique gratuite de notre journal d'annonces immobilières en vente 1€95 dans des milliers de points de vente- Edition AI 103 Mars/Avril 2016
The document lists various clothing items including styles, colors, sizes and prices. For each item, it provides the name, available colors, sizes from small to extra large, and a price of 45€. A wide variety of styles, colors and designs are listed such as Bronx, Manhattan, cities, colors, and designs.
El documento describe el estudio del arquitecto finlandés Alvar Aalto construido en Helsinki entre 1953-1956. Detalla su biografía, obras principales como la Villa Mairea y el Sanatorio de Paimio, y presenta planos y fotos del estudio que destacan su integración en el terreno natural, amplios espacios interiores funcionales y orientación para aprovechar la iluminación.
Learn about potential of Social Network Analysis in achieving better understanding of inter customer relationship, influence and management of big data. Take a sneak peak at SNA implementation at Mobilink in this case study.
Telecom Billing's evolving role in post pc eraEhtisham Rao
With OTT proliferation in the mobile business, telecom operators are struggling to redefine the value of their services for operators. Business models abound, billing remains a key opportunity area for telecoms. this talk covers high level telecom interventions related to billing and their evaluation as source of sustainable competitive advantage.
Ark Group workshop introduction to knowledge management 10 May 2010Steve Perry
The document provides an agenda and overview for a knowledge management (KM) seminar for law firms. It discusses the key building blocks of KM including people and culture, processes, content, and technology. It emphasizes aligning KM strategies with business goals and examples of how other professional services firms have implemented successful KM programs. Ensuring user adoption, a knowledge sharing culture, and that KM improves client services are highlighted as critical success factors.
Modern Services Marketing Session at TSIA/TSW 2017 San DiegoFred Isbell
Digital transformation and innovations including cloud, social media, and Big Data/analytics have redefined services marketing -- no one debates that. The modern services marketer must both combine art and science to meet changing needs of the services marketplace, including digital technologies, thought leadership and storytelling, and analytics for key insights. We addressed the skills of a successful modern services marketer, technology as a key enabler to transformation and innovation, and address key best practices in this session given at the TSIA Technology Services World (TSW) 2017 event in San Diego CA.
This document provides teaching resources for marketing lessons, including lesson plans, presentations, mind maps, and activities. It covers various marketing topics like asset-led versus market-led marketing, guerrilla marketing, the marketing mix, market research, pricing strategies, and e-commerce. One specific lesson plan is described for comparing British Airways' approach to being asset-led or market-led. The lesson involves students researching the topic, analyzing information, and evaluating BA's strategy. PowerPoint presentations, a mind map, and an activity are provided to support the lesson.
The document summarizes ITC's trade information services and e-learning initiatives. It discusses setting up trade information services, developing a trade intelligence portal, training programs, and knowledge development. It provides screenshots of the trade intelligence portal being developed. It also outlines ITC's objective to create a unified e-learning platform using a modular approach and blended learning. The e-learning strategy is currently being developed and will involve a decision on the learning management system and a pilot over the summer.
Boost your bottom line with scalable it methodologiesNirtiSingla
This document discusses how implementing an "IT methodology" can boost operational performance and a company's bottom line. It defines an IT methodology as a roadmap or process that project teams can follow to consistently deliver applications on time and budget. The document outlines several benefits of using an IT methodology, such as establishing repeatable processes, optimizing communication between teams, and incorporating organizational governance. It acknowledges that while large companies typically utilize complex IT methodologies, scalable options have emerged that small and medium businesses can implement at a reasonable cost to gain similar benefits.
How Intelligence Practices Reduce the Fuzziness at the Front End of InnovationIntelCollab.com
This document summarizes a webinar about how intelligence practices can reduce uncertainty during the front end of innovation (FEI) process. It discusses how classical new product development differs from an intelligence-driven innovation approach. An intelligence-driven approach utilizes more qualitative data, cross-functional teams, and agile experimentation. Preliminary results suggest intelligence methods generate more insights and ideas that progress further in the innovation process. The webinar concludes by discussing expanding the use of intelligence-driven innovation across more companies and industry contexts.
This document discusses various topics related to data analytics including:
- Mobile business intelligence and how analytics on mobile devices and data from mobile sources can provide new insights.
- Crowd sourcing analytics, which utilizes public contributions over the internet to solve problems or gather insights.
- Inter- and trans-firewall analytics, which involves collaborating on insights across organizational boundaries and with external data sources.
- Information management, which organizations use to plan, collect, organize, use, store, disseminate, dispose of, exploit, and ensure information is used efficiently.
Infosys is an Indian IT consulting and services company that has grown rapidly over the past few decades. It implements a decentralized knowledge management program guided by a vision of empowering employees with knowledge across the organization. The program leverages a technology-enabled infrastructure and integrates knowledge management processes into business workflows. Quantitative metrics and surveys are used to measure the participation, effectiveness and benefits of knowledge management at project, practice and organizational levels.
This document provides information on becoming a data-driven business, including recognizing opportunities where big data can benefit a company. It discusses integrating big data by identifying opportunities, building future capability scenarios, and defining benefits and roadmaps. It also outlines six data business models: product innovators, system innovators, data providers, data brokers, value chain integrators, and delivery network collaborators. An example is given for each model.
This document discusses Business Intelligence Competency Centers (BICCs). It defines a BICC as a cross-functional team that delivers business intelligence through people, processes, and technologies. A BICC centralizes BI expertise, implements best practices, and provides BI services across an organization. The document outlines the key responsibilities, skills, and benefits of establishing a BICC, including standardized practices, operational efficiencies, faster delivery, and improved ROI.
The document summarizes a presentation about maximizing ROI through effective user adoption of social computing and collaboration technologies. It defines social computing, discusses common business challenges, and emphasizes the need to think economically about technology investments by focusing on context, closeness between IT and users, convenience, and convergence. It also provides a case study of a chemicals company that was spending millions on different technology platforms without connecting people or information effectively. The presentation recommends developing an information management strategy and IT service to centralize information, streamline processes, consolidate platforms, and reduce costs while improving user adoption.
Leveraging knowledge for supply chain excellencevanny tsoe
1) Knowledge management involves capturing, sharing, and creating knowledge to strengthen business performance through learning and collaboration. It provides a framework to leverage what an organization collectively knows.
2) Leveraging collective knowledge involves collaborative teams, developing and sharing best practices, faster replication of innovations, and acquiring and sharing new knowledge. It also involves managing organizational learning.
3) Knowledge management supports supply chain excellence by facilitating knowledge sharing and collaboration with partners, as well as faster dissemination of innovations throughout extended supply chains.
Report on strategic rules of Information System for changing the bases of com...Md. Khukan Miah
Achieving advantages requires broad IS management and user dialogue plus imagination. The process is complicated by the fact that many IS products are strategic though the potential benefits are very subjective and not easily verified. Often a strict ROI focus by senior management may turn attention toward narrow, well-defined targets as opposed to broader strategic opportunities that are harder to analyze.
The document discusses Lyn Murnane's journey as a knowledge manager and the challenges of implementing knowledge management systems. It summarizes Lyn's experience at Medibank Private redesigning their intranet to make information more accessible and useful for frontline staff. Key challenges included engaging subject matter experts, training staff to use new systems, and ensuring accurate and consistent content. The redesigned intranet improved search capabilities and centralized information to reduce call times and costs.
Managing Valuable Ip Assets Owned By Their Clients EssayJessica Howard
This document discusses whether social business is working out based on a case study. Some of the major challenges discussed include lack of support from executive management, who must set the pace of adoption. Most companies also do not provide sufficient incentives for staff to be motivated to use social tools. Only 22% of users believe social tools are necessary for their jobs. Therefore, training and clearly communicating the importance of social tools is critical for success. Addressing these implementation challenges is important for social business to provide advantages to an organization's bottom line.
Analytics, KPIs for effective Churn & Loyalty managementEhtisham Rao
I gave this talk at the TMF event in Dubai in March 2011. it dealt with the significance of direct customer contact enabled by analytics and cascaded KPIs across organization. the presentation focuses on telecom loyalty and churn.
L'immobilier 100% entre particuliers Edition Mars/Avril 2016 AI103Partenaire Européen
Profitez de la version numérique gratuite de notre journal d'annonces immobilières en vente 1€95 dans des milliers de points de vente- Edition AI 103 Mars/Avril 2016
The document lists various clothing items including styles, colors, sizes and prices. For each item, it provides the name, available colors, sizes from small to extra large, and a price of 45€. A wide variety of styles, colors and designs are listed such as Bronx, Manhattan, cities, colors, and designs.
El documento describe el estudio del arquitecto finlandés Alvar Aalto construido en Helsinki entre 1953-1956. Detalla su biografía, obras principales como la Villa Mairea y el Sanatorio de Paimio, y presenta planos y fotos del estudio que destacan su integración en el terreno natural, amplios espacios interiores funcionales y orientación para aprovechar la iluminación.
Learn about potential of Social Network Analysis in achieving better understanding of inter customer relationship, influence and management of big data. Take a sneak peak at SNA implementation at Mobilink in this case study.
Telecom Billing's evolving role in post pc eraEhtisham Rao
With OTT proliferation in the mobile business, telecom operators are struggling to redefine the value of their services for operators. Business models abound, billing remains a key opportunity area for telecoms. this talk covers high level telecom interventions related to billing and their evaluation as source of sustainable competitive advantage.
Ark Group workshop introduction to knowledge management 10 May 2010Steve Perry
The document provides an agenda and overview for a knowledge management (KM) seminar for law firms. It discusses the key building blocks of KM including people and culture, processes, content, and technology. It emphasizes aligning KM strategies with business goals and examples of how other professional services firms have implemented successful KM programs. Ensuring user adoption, a knowledge sharing culture, and that KM improves client services are highlighted as critical success factors.
Modern Services Marketing Session at TSIA/TSW 2017 San DiegoFred Isbell
Digital transformation and innovations including cloud, social media, and Big Data/analytics have redefined services marketing -- no one debates that. The modern services marketer must both combine art and science to meet changing needs of the services marketplace, including digital technologies, thought leadership and storytelling, and analytics for key insights. We addressed the skills of a successful modern services marketer, technology as a key enabler to transformation and innovation, and address key best practices in this session given at the TSIA Technology Services World (TSW) 2017 event in San Diego CA.
This document provides teaching resources for marketing lessons, including lesson plans, presentations, mind maps, and activities. It covers various marketing topics like asset-led versus market-led marketing, guerrilla marketing, the marketing mix, market research, pricing strategies, and e-commerce. One specific lesson plan is described for comparing British Airways' approach to being asset-led or market-led. The lesson involves students researching the topic, analyzing information, and evaluating BA's strategy. PowerPoint presentations, a mind map, and an activity are provided to support the lesson.
The document summarizes ITC's trade information services and e-learning initiatives. It discusses setting up trade information services, developing a trade intelligence portal, training programs, and knowledge development. It provides screenshots of the trade intelligence portal being developed. It also outlines ITC's objective to create a unified e-learning platform using a modular approach and blended learning. The e-learning strategy is currently being developed and will involve a decision on the learning management system and a pilot over the summer.
Boost your bottom line with scalable it methodologiesNirtiSingla
This document discusses how implementing an "IT methodology" can boost operational performance and a company's bottom line. It defines an IT methodology as a roadmap or process that project teams can follow to consistently deliver applications on time and budget. The document outlines several benefits of using an IT methodology, such as establishing repeatable processes, optimizing communication between teams, and incorporating organizational governance. It acknowledges that while large companies typically utilize complex IT methodologies, scalable options have emerged that small and medium businesses can implement at a reasonable cost to gain similar benefits.
How Intelligence Practices Reduce the Fuzziness at the Front End of InnovationIntelCollab.com
This document summarizes a webinar about how intelligence practices can reduce uncertainty during the front end of innovation (FEI) process. It discusses how classical new product development differs from an intelligence-driven innovation approach. An intelligence-driven approach utilizes more qualitative data, cross-functional teams, and agile experimentation. Preliminary results suggest intelligence methods generate more insights and ideas that progress further in the innovation process. The webinar concludes by discussing expanding the use of intelligence-driven innovation across more companies and industry contexts.
This document discusses various topics related to data analytics including:
- Mobile business intelligence and how analytics on mobile devices and data from mobile sources can provide new insights.
- Crowd sourcing analytics, which utilizes public contributions over the internet to solve problems or gather insights.
- Inter- and trans-firewall analytics, which involves collaborating on insights across organizational boundaries and with external data sources.
- Information management, which organizations use to plan, collect, organize, use, store, disseminate, dispose of, exploit, and ensure information is used efficiently.
Infosys is an Indian IT consulting and services company that has grown rapidly over the past few decades. It implements a decentralized knowledge management program guided by a vision of empowering employees with knowledge across the organization. The program leverages a technology-enabled infrastructure and integrates knowledge management processes into business workflows. Quantitative metrics and surveys are used to measure the participation, effectiveness and benefits of knowledge management at project, practice and organizational levels.
This document provides information on becoming a data-driven business, including recognizing opportunities where big data can benefit a company. It discusses integrating big data by identifying opportunities, building future capability scenarios, and defining benefits and roadmaps. It also outlines six data business models: product innovators, system innovators, data providers, data brokers, value chain integrators, and delivery network collaborators. An example is given for each model.
This document discusses Business Intelligence Competency Centers (BICCs). It defines a BICC as a cross-functional team that delivers business intelligence through people, processes, and technologies. A BICC centralizes BI expertise, implements best practices, and provides BI services across an organization. The document outlines the key responsibilities, skills, and benefits of establishing a BICC, including standardized practices, operational efficiencies, faster delivery, and improved ROI.
The document summarizes a presentation about maximizing ROI through effective user adoption of social computing and collaboration technologies. It defines social computing, discusses common business challenges, and emphasizes the need to think economically about technology investments by focusing on context, closeness between IT and users, convenience, and convergence. It also provides a case study of a chemicals company that was spending millions on different technology platforms without connecting people or information effectively. The presentation recommends developing an information management strategy and IT service to centralize information, streamline processes, consolidate platforms, and reduce costs while improving user adoption.
Leveraging knowledge for supply chain excellencevanny tsoe
1) Knowledge management involves capturing, sharing, and creating knowledge to strengthen business performance through learning and collaboration. It provides a framework to leverage what an organization collectively knows.
2) Leveraging collective knowledge involves collaborative teams, developing and sharing best practices, faster replication of innovations, and acquiring and sharing new knowledge. It also involves managing organizational learning.
3) Knowledge management supports supply chain excellence by facilitating knowledge sharing and collaboration with partners, as well as faster dissemination of innovations throughout extended supply chains.
Report on strategic rules of Information System for changing the bases of com...Md. Khukan Miah
Achieving advantages requires broad IS management and user dialogue plus imagination. The process is complicated by the fact that many IS products are strategic though the potential benefits are very subjective and not easily verified. Often a strict ROI focus by senior management may turn attention toward narrow, well-defined targets as opposed to broader strategic opportunities that are harder to analyze.
The document discusses Lyn Murnane's journey as a knowledge manager and the challenges of implementing knowledge management systems. It summarizes Lyn's experience at Medibank Private redesigning their intranet to make information more accessible and useful for frontline staff. Key challenges included engaging subject matter experts, training staff to use new systems, and ensuring accurate and consistent content. The redesigned intranet improved search capabilities and centralized information to reduce call times and costs.
Managing Valuable Ip Assets Owned By Their Clients EssayJessica Howard
This document discusses whether social business is working out based on a case study. Some of the major challenges discussed include lack of support from executive management, who must set the pace of adoption. Most companies also do not provide sufficient incentives for staff to be motivated to use social tools. Only 22% of users believe social tools are necessary for their jobs. Therefore, training and clearly communicating the importance of social tools is critical for success. Addressing these implementation challenges is important for social business to provide advantages to an organization's bottom line.
BIG DATA IN BUSINESS Implement and use Big Data to your organization’s advantageAurélie Pols
IE Business School - Executive Education
3-Day International Executive Program
June 22-24, 2015, Monday-Wednesday
Madrid, Spain
Session 9: Managing Privacy and Data Governance, a Risk based Approach
The Role of Logical Data Fabric in a Unified Platform for Modern Analytics (A...Denodo
This document summarizes a webinar on data virtualization and unified platforms for modern analytics. The webinar covered the role of the logical data fabric in a unified platform, barriers to unification, and how Denodo supports the journey to a unified platform. It included an agenda with topics on the unified platform, its importance, characteristics, and how Denodo addresses unification through its logical data fabric and data virtualization capabilities. A product demonstration showed integrating data from multiple sources to determine the impact of marketing campaigns on sales.
The Role of the Logical Data Fabric in a Unified Platform for Modern AnalyticsDenodo
Watch full webinar here: https://bit.ly/3FHKalT
Given the growing demand for analytics and the need for organizations to advance beyond dashboards to self-service analytics and more sophisticated algorithms like machine learning (ML), enterprises are moving towards a unified environment for data and analytics. What is the best approach to accomplish this unification?
In TDWI’s recent Best Practice Report, Unified Platforms for Modern Analytics, written by Fern Halper, TDWI VP Research, Senior Research Director for Advanced Analytics, adoption, use, challenges, architectures, and best practices for unified platforms for modern analytics is explored. One of the approaches for unification outlined in the report is a data fabric approach.
Join us for a webinar with our Director of Product Marketing, Robin Tandon, where he will discuss the role of the logical data fabric in a unified platform for modern analytics, focusing on several of the key findings outlined in this report. He will share insights and use case examples that demonstrate how a properly implemented logical data fabric is the most suitable approach for Unified Data Platforms across enterprises and organizations.
Watch on-demand & Learn:
- The benefits of a unified platform and its ability to capture diverse & emerging data types and how to support high performance and scalable solutions.
- The role of an enhanced AI driven data catalog and its implications towards the findings in the best practice report.
- Implications of a logical data fabric as it relates to several of the recommendations outlined in the report.
This document provides an introduction to an information technology course. It begins with defining key terms like information technology and information systems. Next, it explains why the course is important by discussing how IT affects companies and the growing number of IT jobs. The course syllabus is then outlined, covering topics like e-business, infrastructure, data storage, and project management. Finally, there is a discussion of lecturing, including using Alibaba as an example and discussing core elements of the information age like data, technology, and people. Strategies for gaining competitive advantage through initiatives like business process reengineering, customer relationship management, and enterprise resource planning are also summarized. The document concludes with discussing how to measure the success of strategic initiatives using metrics
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