Define the concept of management in healthcare settings. Explain the key principles of management within a healthcare unit. Differentiate between the levels of management and their roles in healthcare units. Apply knowledge of management levels to case scenarios in healthcare settings.

1. z Outline the concept management.
Differentiate between levels of management.
Unit 3 Management process
EPP 260
4/14/2025
Compiled
by
C
Settley
1

2. z
Learning Objectives: By the end of this
lesson, students should be able to:
4/14/2025
Compiled
by
C
Settley
2
•Define the concept of management in healthcare settings.
•Explain the key principles of management within a healthcare unit.
•Differentiate between the levels of management and their roles in healthcare units.
•Apply knowledge of management levels to case scenarios in healthcare settings.

3. z
Introduction
4/14/2025
Compiled
by
C
Settley
3
•What do you think the role of a manager in a
healthcare unit is?
•Why is management important in healthcare?
• the lesson will focus on understanding the concept of management,
its significance in healthcare, and the different levels of management in a healthcare unit.

4. z
The Concept of Management
 "the process of planning, organizing, leading, and controlling
resources, including human resources, finances, and equipment, to
achieve organizational goals effectively and efficiently.“
 Key Functions of Management:
 Planning: Setting goals and determining the best course of action to achieve them.
 Organizing: Structuring resources (people, finances, and equipment) to execute the plan.
 Leading: Motivating, directing, and influencing people to achieve organizational objectives.
 Controlling: Monitoring and evaluating progress toward goals and making adjustments
when necessary.
4/14/2025
Compiled
by
C
Settley
4

5. z
Importance of Management in
Healthcare:
 Ensures effective use of resources.
 Improves patient care and safety.
 Enhances teamwork and communication within healthcare teams.
 Promotes organizational sustainability and adaptability.
4/14/2025
Compiled
by
C
Settley
5

6. z
Differentiating Between Levels of
Management
4/14/2025
Compiled
by
C
Settley
6
•Top-Level Management:
•Includes positions such as CEO, Medical Director, or Executive Director.
•Responsible for setting the strategic direction of the healthcare facility.
•Makes decisions related to policy, long-term goals, and external relationships.
•Middle-Level Management:
•Includes department heads, unit managers, or clinical supervisors.
•Acts as a bridge between top-level management and frontline staff.
•Implements policies and strategies developed by top-level management and ensures their execution.
•Manages day-to-day operations of specific units or departments.
•Lower-Level (Frontline) Management:
•Includes nurse managers, team leaders, and supervisors.
•Directly supervises healthcare staff and ensures the delivery of care at the patient level.
•Responsible for ensuring compliance with policies and procedures at the operational level.
•Provides leadership and support to staff, manages patient care, and handles patient complaints
or concerns.

7. z
Key Differences Between Management
Levels:
 Scope of Responsibility: Top-level management focuses on broad, long-
term strategic goals, while lower-level management focuses on day-to-day
operations and patient care.
 Decision-Making: Top-level managers make high-level, strategic decisions,
while middle and lower-level managers make operational decisions based on
existing policies and plans.
 Leadership Focus: Top-level management deals with external relationships
and organizational vision, while lower-level management focuses on staff
supervision and patient care.
4/14/2025
Compiled
by
C
Settley
7

8. z
Scope of Responsibility
 Top-level management: The nursing director at a large hospital may be
responsible for setting long-term goals, such as improving overall patient
outcomes across the facility, or expanding services to underserved
communities. They work on budget allocations, hospital-wide policies, and
ensuring the hospital aligns with healthcare regulations and standards.
 Lower-level management: A nurse manager on a specific ward focuses on
the day-to-day operations of their unit, such as staffing, patient care, and
ensuring that care delivery is effective and efficient. They implement the
policies set by top management and ensure their team is following them.
4/14/2025
Compiled
by
C
Settley
8

9. z
Decision-Making
 Top-level management: The nursing director may decide to invest in new
technologies for patient monitoring or implement a new training program for
nursing staff, based on national healthcare trends or hospital strategic goals.
 Lower-level management: Nurse managers make decisions about which
shifts need more staff or how to handle patient flow during peak hours. They
ensure that decisions comply with the overall hospital policies and prioritize
patient safety.
4/14/2025
Compiled
by
C
Settley
9

10. z
Leadership Focus
 Top-level management: The nursing director focuses on building relationships
with external stakeholders like government agencies or donors, as well as
maintaining the hospital's vision and reputation in the community.
 Lower-level management: Nurse managers focus on their team's
development, resolving conflicts, ensuring that patient care is delivered in
accordance with protocols, and providing support to the nursing staff in their
direct care roles. They act as a bridge between staff and upper management
4/14/2025
Compiled
by
C
Settley
10

11. z
Questions to reflect on:
4/14/2025
Compiled
by
C
Settley
11
•What are the four key functions of
management?
•What is the primary responsibility of
top-level management in a healthcare
setting?
•List two key differences between
middle-level and lower-level
management.

12. z
4/14/2025
Compiled
by
C
Settley
12