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MANAGED PRINT SERVICES – PART 3 (CONTD.)
Why do customers choose MPS?
 90% - Consistent and reliable print management
 90% - Quality of customer service
 87% - Freeing up staff time
 84% - Reporting and visibility into print-related costs
 83% - Speed of service and support
 81% - Reduced environmental waste (e.g. paper and toner)
 80% - ROI and cost savings
Strategic Planning
While an effective MPS program can help improve overall business efficiency and productivity, your
program is only as good as your strategy. It is important to have a view of how your MPS program will
contribute to the overall success of your organization. To do this, you need to develop a strategic plan
which identifies and details the direction your business is heading in.
The path to developingyourstrategic planis very muchdependenton the structureof your organization’s
leadership, company size, company culture and complexity of your business environment. Most often,
organizations already know much of what will be in their strategic plan.
However, actually writing your strategic plan will help clarify your businessgoals andobjectives to ensure
everyone is on the same page.
Why do you need a plan?
Developinga solidstrategic plantakes time, effort andresources. Without aclearly definedand articulated
strategy, your priorities may not be given the requisite time and resources for successful execution. Top
five reasons you need a strategic plan
1. Set direction and establish priorities
2. Ensure everyone is on the same page
3. Simplify the decision-making process
4. Drive overall strategic alignment
5. Effectively communicate your value
Your strategic plan should answer these five key questions in order to convey the entirety of your
company’s identity and clearly communicate what you have to offer customers
• Where do you want to go as an organization?
• How do you get to where you want to go?
• How do you measure the success of your efforts?
• How did you do overall?
• How can your organization improve in the future?
What’s you Mission?
Mission Statement
Yourmissionstatementdescribestheoverallpurposeofyourorganization. It’saconstantreminder toboth
employeesandcustomersofwhy yourorganizationexistsandwhatitsfoundersenvisioned whenthey first
created the company.
Your missionsstatementshould, in a few succinct sentences, provide an overview of yourbusiness. More
specifically, youshouldconvey the range and type of productsor services you offer, yourmarket position
andgrowth potential, and yourrelationshipwith employees, customers, partners and/or the community.
When creating or reviewing your mission statement, consider the following:
• Why are you in business?
• Who are your customers?
• What image of your organization do you want to convey?
• What is the nature of your products and/or services?
• What level of service do you provide?
• What role do you and your employees play?
• How will/do you differ from your competitors?
What’s your Vision?
Vision Statement
Unlikeyourmissionstatement, yourvisionprovidesavividdescriptionofwhatyourcompany’sfuture looks
like. Yourvisionstatementshouldhighlightwhatyourorganizationhopestoachieveinthenear future (e.g.
five to ten years).
A great visionstatementwill clearly communicateyourbusinessgoals, motivateyourteamand guide your
strategic decision-makingprocess. Considerthe following questionswhen you are developing or refining
your vision statement
• What does your organization look like?
• How big is your organization?
• What are you known for?
• Why does anyone care about your organization and what you do?
• How do your employees feel about working for you?
• What are your business goals and objectives?
• How do you see your business achieving these goals?

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Managed Print Services

  • 1. MANAGED PRINT SERVICES – PART 3 (CONTD.) Why do customers choose MPS?  90% - Consistent and reliable print management  90% - Quality of customer service  87% - Freeing up staff time  84% - Reporting and visibility into print-related costs  83% - Speed of service and support  81% - Reduced environmental waste (e.g. paper and toner)  80% - ROI and cost savings Strategic Planning While an effective MPS program can help improve overall business efficiency and productivity, your program is only as good as your strategy. It is important to have a view of how your MPS program will contribute to the overall success of your organization. To do this, you need to develop a strategic plan which identifies and details the direction your business is heading in. The path to developingyourstrategic planis very muchdependenton the structureof your organization’s leadership, company size, company culture and complexity of your business environment. Most often, organizations already know much of what will be in their strategic plan. However, actually writing your strategic plan will help clarify your businessgoals andobjectives to ensure everyone is on the same page. Why do you need a plan? Developinga solidstrategic plantakes time, effort andresources. Without aclearly definedand articulated strategy, your priorities may not be given the requisite time and resources for successful execution. Top five reasons you need a strategic plan 1. Set direction and establish priorities 2. Ensure everyone is on the same page 3. Simplify the decision-making process 4. Drive overall strategic alignment 5. Effectively communicate your value Your strategic plan should answer these five key questions in order to convey the entirety of your company’s identity and clearly communicate what you have to offer customers • Where do you want to go as an organization? • How do you get to where you want to go? • How do you measure the success of your efforts? • How did you do overall? • How can your organization improve in the future?
  • 2. What’s you Mission? Mission Statement Yourmissionstatementdescribestheoverallpurposeofyourorganization. It’saconstantreminder toboth employeesandcustomersofwhy yourorganizationexistsandwhatitsfoundersenvisioned whenthey first created the company. Your missionsstatementshould, in a few succinct sentences, provide an overview of yourbusiness. More specifically, youshouldconvey the range and type of productsor services you offer, yourmarket position andgrowth potential, and yourrelationshipwith employees, customers, partners and/or the community. When creating or reviewing your mission statement, consider the following: • Why are you in business? • Who are your customers? • What image of your organization do you want to convey? • What is the nature of your products and/or services? • What level of service do you provide? • What role do you and your employees play? • How will/do you differ from your competitors? What’s your Vision? Vision Statement Unlikeyourmissionstatement, yourvisionprovidesavividdescriptionofwhatyourcompany’sfuture looks like. Yourvisionstatementshouldhighlightwhatyourorganizationhopestoachieveinthenear future (e.g. five to ten years). A great visionstatementwill clearly communicateyourbusinessgoals, motivateyourteamand guide your strategic decision-makingprocess. Considerthe following questionswhen you are developing or refining your vision statement • What does your organization look like? • How big is your organization? • What are you known for? • Why does anyone care about your organization and what you do? • How do your employees feel about working for you? • What are your business goals and objectives? • How do you see your business achieving these goals?