This document discusses the importance of employee recognition programs in improving engagement, retention, quality of work and productivity. It notes that Australian businesses lost $42 billion in 2012 due to low staff engagement. Recognition is identified as a key driver of engagement and motivation, with 81% of employees saying they would work harder for a grateful boss. The document promotes a company called SG Promotions that provides customized recognition programs designed around a business's key drivers to build a positive culture and achieve desired outcomes.