The CCNG Magnet Program is an exclusive Professional Peer Network (PPN) established to share knowledge and experience between contact center executives. It connects leaders to peers, colleagues and knowledge from throughout the industry. It is the best way to effectively build and leverage an industry-wide network of top contacts and best-practice experience.

1. CCNG MAGNET PROGRAM
CONNECT • SHARE • GROW
The Magnet Program is an exclusive Professional Peer Network (PPN)
established to share knowledge and experience between contact center
executives. Programs emphasize peer-to-peer initiatives and resources and
connect leaders to colleagues and knowledge throughout the industry.
We work directly with you to high-value resources within the Magnet
Program; throughout the broader CCNG member network; and across all
groups, associations, and networks. This is how good contact center
organizations get better.

2. CCNG Magnet Program, 7685 Safari Circle, Colorado Springs, CO 80920 719.505.8389 www.ccng.com
Program Overview
Through the Magnet Program you’ll build personal and profes-
sional relationships with peers who can help you build more effec-
tive programs, higher performance, and better results tested
through their personal experience.
Executive Network
You become part of an executive network that shares best-
practice insights and experience with peers from top contact
center organizations. We work directly with you to develop high-
value resources within the Magnet Program; throughout the
CCNG member network; and across all groups, associations, and
networks. You get direct access to the insight and experience of
top people and award-winning organizations. And you become a
trusted resource for other members.
Best Practice Knowledge
The Magnet Program provides a unique set of programs and activ-
ity for sharing knowledge, insight and experience. You receive
access to special interest Knowledge Sets, member conference
calls and webcasts, and the Resource Library of research, articles,
discussion forums and industry reports. Plus, you receive person-
alized Concierge Support to help you and your team leverage the
knowledge of an industry-wide network of peers and resources.
Industry Peers, Sharing and Resources
The Magnet Program provides collaborative problem solving and
cross-industry learning with an experienced peer network. Mem-
bers have opportunities to benchmark programs and performance
in peer-discussion, industry benchmarking, and special initiatives.
CCNG’s Online Professional Community Networks connect you
with peers, colleagues, and industry advisors. And members share
knowledge and showcase operational excellence through member
webcasts, peer presentations, and executive events.
CONNECT • SHARE • GROW
CCNG MAGNET PROGRAM
The CCNG Magnet Program
operates like a specialized tool
bag available for my contact
center organization by offering
me targeted and timely industry
information and contacts when I
want it and how I want it,
tailored for our specific business
needs. The Magnet Program is a
valuable resource to the Texas
Workforce Commission
Unemployment Insurance
contact center network.
Great job!
Candy Kothmann, North Texas
Tele-Center Director, Texas
Workforce Commission

3. CCNG Magnet Program, 7685 Safari Circle, Colorado Springs, CO 80920 719.505.8389 www.ccng.com
Program Elements and Benefits
A peer network of experienced executives sharing knowledge
and insight is the most effective way to explore new ideas,
build better programs and reduce risks. Members know their
participation raises performance and expands their teams’
contribution to the enterprise.
As a member of the Magnet Program you are able to:
 Build connections to top people at award-winning
organizations throughout the industry
 Participate in collaborative problem solving and cross
industry learning in virtual and face-to-face events
 Participate in member discussion forums
 Request Concierge Support to assist with critical issues
and initiatives
 Receive special-interest Knowledge Sets on member-
directed topics
 Tap into an unmatched Resource Library of articles,
research, reports, benchmarking studies, white papers,
guidebooks and more from across the industry
 Showcase your operations and teams
 Receive unlimited access to CCNG ‘s webcast channel
 Receive priority status for the annual Contact Center
Executive Summit
 Participate in formal and individual initia-
tives to benchmark programs and best-
practices
 Directly influence new programs and
resources to address on your teams’ top
priorities and initiatives
 And more!
CONNECT • SHARE • GROW
CCNG MAGNET PROGRAM

4. CCNG Magnet Program, 7685 Safari Circle, Colorado Springs, CO 80920 719.505.8389 www.ccng.com
CCNG Magnet Program Membership
The CCNG Magnet Program is a Professional Peer Network (PPN) for contact center executives and leaders,
and a unique extension of the CCNG mission to connect colleagues throughout the industry. This is the best
way to leverage the contacts, insights, and best-practice experience of an industry-wide network of top
professionals. This is how good contact center organizations become great. The annual fee is $3,000.
Leverage Award-Winning
Contact Center Leadership and
Performance
Magnet Program members have earned numerous
awards and recognition for their performance and
programs. They share insight and leverage the best-
practice experience of top colleagues. You can too.
Some of the honors include:
Contact Center of the Year
Best Large Contact Center
Best Mid-sized Contact Center
Achievement in Customer Excellence (ACE)
Top Place to Work
J.D. Power Top Ranked in overall customer care
performance
Best Community Spirit
Forrester Voice of the Customer Award
Certified Center of Excellence
J.D. Power Top 25 Call Center
Best Practices in Customer Service
Best Contact Center Leader
Best Contact Center Trainer
BCBS Brand Excellence
World Class Employee Satisfaction
Highest Customer Satisfaction
Chief Customer Officer of the Year
Best Contact Center Professional
Best Contact Center Sales Agent
Best Practice in Employee Engagement
Best Use of Voice of the Customer
Call Center Service Quality Award
VA Alumni Leadership Awards
Technical Support Call Center Satisfaction
Award
#1 Ranked Large Call Center -
BenchmarkPortal's Top 100 Awards
J.D. Power Certified Call Center of Excellence
... and many others.
CCNG MAGNET PROGRAM