A training programme for Italian SMEs to improve digital literacy and competitiveness.
Master Thesis Defense of Francesco Zitelli.
MSc in Business Information Systems at FHNW (Olten - Switzerland).
TMT Outlook 2017: A new wave of advances offer opportunities and challengesDeloitte United States
The document discusses new advances in technology that provide opportunities and challenges for the technology, media, and telecommunications industries. It covers topics like streaming services growing rapidly among millennials, who spend more time streaming than watching live TV. Younger consumers also pay more attention to digital ads than TV ads. New technologies like virtual reality and advances in connectivity like 5G networks and small cells are discussed in the context of their impacts on these industries. Polls are included to gather readers' views on topics like media consumption habits and interest in 5G networks.
Expert Panel: The Future of Community Association ManagementAppFolio
Our panel of industry experts discussed their insights on current trends and shared their predictions about what’s to come for community association management. Make it a priority to stay informed about the realm of possibilities for the industry and what you need to do now in order to prepare your business for the future.
This report summarizes the key findings from a survey of 900 senior IT leaders across six European markets conducted by Claranet and Vanson Bourne. Some of the main insights include:
1) Security remains the top IT challenge for European organizations and is expected to remain so for the next five years. Ensuring IT supports a fast-changing business and improving/optimizing IT are also top challenges.
2) IT departments are focusing more on skills like data analysis and less on support/technical expertise. Understanding between IT and the business is also improving.
3) Adoption of progressive practices like DevOps and cloud applications is increasing across Europe but some markets like France, Spain, and Benelux are
Delivering Innovation and Digital Transformation with IoT by V R Vijay Anand,...Wipro Digital
Business outcomes and Human Centric Design – These are the two key drivers for digital transformation enabled by IoT. Every industry is realizing the need for this and is embracing the same in a way, relevant to their industry and business priorities. For the industry to leverage the connected ecosystem and achieve the maturity that is predicted, the challenge lies with the service providers to work collaboratively as an ecosystem, nurture innovation and design for the future. In this session you will hear about our proven approach and industry successes we have delivered.
The Role of the CIO and CMO in the Digital Transformation of EducationVala Afshar
Colleges and universities face economic, technological, and market forces that challenge the traditional ways of recruiting students, raising money, delivering services, and insuring student success. Rapid growth in BYOD, apps, online education, and an explosion of new competitors, such as MOOCs are adding to the pressure. At the same time, marketing has become data intensive and technology driven. Gartner points to the CMO as the champion of the technology budget in the near future. CIOs can partner with marketing leaders to optimize the use of technology to increase execution velocity and scale departmental efficiency. The current period of transition creates opportunities for institutions that learn to embrace change and form a collaborative relationship between the CIO and CMO.
by Vala Afshar, Chief Marketing Officer, Extreme Networks
COVID 19 has been a caution light worldwide. We must realise that this calamity or crisis happen and is inevitable. It has provoked previously inconceivable uses of technology in all walks of life. Among the socio economic disturbance caused by covid 19, technology will play a vital role in rebuilding the future. This technology transformation or reshaping will result in a contact less society. The current collaboration tools provide for substandard interactions. This review article is an attempt to check out the importance of technology post COVID 19 so that another pandemic would see mankind facing it with modern technologies. Aleena Sabrin | Ajmal Ali | Sarath Krishnan T | Dr. Noha Laj "Technology Post COVID19 - A Review" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-6 , October 2020, URL: https://www.ijtsrd.com/papers/ijtsrd33648.pdf Paper Url: https://www.ijtsrd.com/engineering/civil-engineering/33648/technology-post-covid19--a-review/aleena-sabrin
Our most recent US edition of the Global Mobile Consumer Survey showed that with the technological know-how and the increased cash flow, 25 to 34-year-olds are demonstrating higher levels of mobile device interest and use. Learn more at www.deloitte.com/us/mobileconsumer
TMT Outlook 2017: A new wave of advances offer opportunities and challengesDeloitte United States
The document discusses new advances in technology that provide opportunities and challenges for the technology, media, and telecommunications industries. It covers topics like streaming services growing rapidly among millennials, who spend more time streaming than watching live TV. Younger consumers also pay more attention to digital ads than TV ads. New technologies like virtual reality and advances in connectivity like 5G networks and small cells are discussed in the context of their impacts on these industries. Polls are included to gather readers' views on topics like media consumption habits and interest in 5G networks.
Expert Panel: The Future of Community Association ManagementAppFolio
Our panel of industry experts discussed their insights on current trends and shared their predictions about what’s to come for community association management. Make it a priority to stay informed about the realm of possibilities for the industry and what you need to do now in order to prepare your business for the future.
This report summarizes the key findings from a survey of 900 senior IT leaders across six European markets conducted by Claranet and Vanson Bourne. Some of the main insights include:
1) Security remains the top IT challenge for European organizations and is expected to remain so for the next five years. Ensuring IT supports a fast-changing business and improving/optimizing IT are also top challenges.
2) IT departments are focusing more on skills like data analysis and less on support/technical expertise. Understanding between IT and the business is also improving.
3) Adoption of progressive practices like DevOps and cloud applications is increasing across Europe but some markets like France, Spain, and Benelux are
Delivering Innovation and Digital Transformation with IoT by V R Vijay Anand,...Wipro Digital
Business outcomes and Human Centric Design – These are the two key drivers for digital transformation enabled by IoT. Every industry is realizing the need for this and is embracing the same in a way, relevant to their industry and business priorities. For the industry to leverage the connected ecosystem and achieve the maturity that is predicted, the challenge lies with the service providers to work collaboratively as an ecosystem, nurture innovation and design for the future. In this session you will hear about our proven approach and industry successes we have delivered.
The Role of the CIO and CMO in the Digital Transformation of EducationVala Afshar
Colleges and universities face economic, technological, and market forces that challenge the traditional ways of recruiting students, raising money, delivering services, and insuring student success. Rapid growth in BYOD, apps, online education, and an explosion of new competitors, such as MOOCs are adding to the pressure. At the same time, marketing has become data intensive and technology driven. Gartner points to the CMO as the champion of the technology budget in the near future. CIOs can partner with marketing leaders to optimize the use of technology to increase execution velocity and scale departmental efficiency. The current period of transition creates opportunities for institutions that learn to embrace change and form a collaborative relationship between the CIO and CMO.
by Vala Afshar, Chief Marketing Officer, Extreme Networks
COVID 19 has been a caution light worldwide. We must realise that this calamity or crisis happen and is inevitable. It has provoked previously inconceivable uses of technology in all walks of life. Among the socio economic disturbance caused by covid 19, technology will play a vital role in rebuilding the future. This technology transformation or reshaping will result in a contact less society. The current collaboration tools provide for substandard interactions. This review article is an attempt to check out the importance of technology post COVID 19 so that another pandemic would see mankind facing it with modern technologies. Aleena Sabrin | Ajmal Ali | Sarath Krishnan T | Dr. Noha Laj "Technology Post COVID19 - A Review" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-6 , October 2020, URL: https://www.ijtsrd.com/papers/ijtsrd33648.pdf Paper Url: https://www.ijtsrd.com/engineering/civil-engineering/33648/technology-post-covid19--a-review/aleena-sabrin
Our most recent US edition of the Global Mobile Consumer Survey showed that with the technological know-how and the increased cash flow, 25 to 34-year-olds are demonstrating higher levels of mobile device interest and use. Learn more at www.deloitte.com/us/mobileconsumer
Disruptive technologies in manufacturing: Assess opportunities and impact of ...Deloitte UK
The document discusses a survey of UK manufacturing companies regarding industry 4.0 and digital transformation. 71% of respondents think industry 4.0 could make UK manufacturing more competitive but 72% do not feel their company is ready for the rapid changes. Most companies only moderately customize products to customers and 14% fully analyze machine data, while 72% feel they lack the staff and skills to manage digital transformation.
How Community Association Professionals are Overcoming COVID-19 Challenges an...AppFolio
The dust from the initial disruption has settled and the time for being reactive is over. We now find ourselves in a position to be proactive with the current climate and plan for what’s ahead.
In this webinar, we discussed findings from our new survey and also heard from Kim Bacon of Mastino Management on how they’re leveraging technology to keep their business moving and on track for the future.
Medicare-Aged Users Want a Digital Experience and Toolsaccenture
The trend of these consumers adopting digital health is no longer new. More “Digital Boomers” are entering Medicare eligibility every day with liquid expectations. Organizations that haven’t fit these consumers into their digital plans are lagging behind beneficiary needs.
The Impact of COVID-19 on Community Association Management CompaniesAppFolio
This document summarizes insights from a survey of community association management companies on how the industry is responding to COVID-19. It discusses top concerns around business continuity, health and safety, and staying connected during social distancing. Tips are provided on managing everyday processes, board meetings, payments and maintenance remotely as well as protecting staff and residents through sanitization and limited access to common areas. Resources for additional information and support are also listed.
Digital Cyprus: Catalyst for Change (Volume 1)accenture
Accenture Greece in partnership with the Bank of Cyprus, Cyta and Logicom and supported by the Cyprus Employers and "Accenture Greece in partnership with the Bank of Cyprus, Cyta and Logicom and supported by the Cyprus Employers and Industrialists Federation and the Cyprus Chamber of Commerce and Industry conducted the study “Digital Cyprus: Catalyst for Change” in 2018.
In the context of this study we performed the Digital “Anatomy” of Cyprus at a national and industry level, shaped a national digital vision and designed the Action Plan for its operationalization.
Digital Cyprus: Catalyst for Change (Volume 1)
:: Digital transforms the world as we know it
:: Cyprus’s Digital Anatomy
:: A Digital Vision for Cyprus"
Government as a platform: 2018 GaaP Readiness Indexaccenture
Accenture research identified which factors play a crucial and mutually enforcing role for implementing GaaP in depth and at scale. Learn about the four pillars of GaaP readiness.
Congratulations to the winner of our 2016 Technology Fast 50 Australia award, Cashrewards who achieved an overall 12,469.3% growth rate over the last three years!
We’re also excited to announce our category winners:
Rising Star: Tow.com.au achieving 21,599.5% growth
Leadership: Vocus Communications
Hold Firm: The State of Cyber Resilience in Banking and Capital Marketsaccenture
Accenture’s report finds firms in capital markets and banking could do more to prevent security breaches and strengthen cyber resilience. Read our report to learn how Accenture can help you rise to the top of the class: https://accntu.re/3k8mCN1
The 2020 State of the CIO research helps define the CIO agenda for the upcoming year and outlines the responsibilities and challenges facing senior tech leaders.
The new energy consumer in Malaysia_Accenture_2017Accenture ASEAN
Electricity and gas markets are experiencing a groundswell of change and disruption. It’s fueling new forms of innovation. It’s giving rise to new routes to consumers. And, it’s enabling new entrants to play in the rapidly expanding energy retail ecosystem.
This disruption is shifting many utilities from large, centrally driven supply companies to distributed and diffused bi-directional energy providers. The time of energy as a commodity is over. It is now about knowing and engaging the whole consumer. Consumers expect providers to care about their individual values and needs.
The New Energy Consumer research program is designed to help utilities understand emerging consumer needs and preferences, to identify new challenges and opportunities and to bring focus to the critical competencies required to succeed in the evolving energy marketplace.
The Impact of Technology on Resident SatisfactionAppFolio
Resident preferences are shifting when it comes to how they want to interact with their property management companies. It’s important to understand this shift, because after the price of rent, satisfaction with property management is a primary deciding factor in leasing and renewal for many renters. We recently surveyed a variety of renters across the country to learn what technologies they value, and how having access to them can improve their satisfaction. Join us for a webinar to discover how you can attract and retain more residents by providing the technology and experiences they want.
Dear Reader,
We are a leading system integrator and IT solutions provider in Mumbai for automating your enterprise needs with reliable solutions since 30 years.
We are happy to publish 69th issue of our monthly newsletter "TechTalk". The earlier issues, can be found in the Newsletter section at www.goapl.com
We have helped 100+ companies in last 30 years for various IT Solutions. We’ll be happy to know if you have any requirement for IT or IT Related services, you could share the same on https://goapl.com/connect-with-us/
The document summarizes the process used by Accenture to develop their annual Technology Vision report. It involves gathering input from an external advisory board, conducting interviews with technology experts, and tapping into Accenture's global workforce using collaboration technologies and crowd-sourcing. Nearly 3,000 Accenture employees actively contributed ideas to help uncover emerging technology themes for the report.
Malaysia’s Digital Performance Index: Faster Than Ever Accenture ASEAN
Malaysian companies are in the early stages of digital transformation, with many not realizing financial benefits from digital strategies. While the Malaysian government aims to grow the digital economy to 20% of GDP by 2020, an index of major Malaysian firms found they perform best in planning digitally but lack digital integration across key business areas like manufacturing, selling, and management. To fully harness digital's potential, companies must make it central to their business strategy, drive fast innovation, create relevant customer experiences, establish flexible structures, and leverage partnerships.
We focus on finding new ways to apply technology and invention to create a positive and lasting impact for people and communities. Our 2017 Corporate Citizenship Report explores our goals, progress and performance across our global operations during our most recent fiscal year. Learn more: https://accntu.re/2GBVqoZ
6 Months In: How IT Leaders are Responding to the Pandemic IDG
The document summarizes findings from surveys of IT leaders on how their organizations have responded and adapted to the COVID-19 pandemic over the last 6 months. Some key findings include: most companies have plans for social distancing in offices, over 70% of IT leaders believe the shift to remote work will impact future office and staffing plans, and over half of employees are expected to still be working remotely in January 2021. Additionally, IT budgets are rebounding after initial decreases, and technology investments over the next 12 months will focus on improving customer experience, security, and increasing operational efficiency.
Improving business results through digital transformation Tm forum live! - ...Amit Anand
Findings from McKinsey's Telecom IT diagnostics which shows how performance and investments in certain areas of IT correlates with profit margin of operators.
FIWARE: advancing Smart Cities and the Digital Economy by Marieta del RiveroTelefónica IoT
FIWARE is an open platform that aims to advance smart cities and the digital economy by establishing common standards. It is a public-private partnership of 24 partners from 9 countries that has invested over 1.1 million hours and 122 million euros in developing the platform. FIWARE creates an open ecosystem that benefits various stakeholders like service providers, platform providers, application providers, and city governments. It also works to create incentives for entrepreneurs and help startups through programs like the FIWARE Acceleration Program.
This document provides an annual report for EIT Digital for 2015. It summarizes the organization's activities and achievements over the past year. Some key points:
- EIT Digital strengthened its vision for driving Europe's digital transformation through clear strategy and communication. It grew its network of partners and locations.
- Education programs expanded, with over 100 Master's graduates, 300 new Master's students, and further development of online and professional offerings. Innovation activities increased impact with numerous new products, services, and startups.
- Looking ahead, EIT Digital aims to enhance its governance, increase impact through focus, and develop sustainable income sources to realize its mission of digital transformation. The organization was recognized through the renewal of
Disruptive technologies in manufacturing: Assess opportunities and impact of ...Deloitte UK
The document discusses a survey of UK manufacturing companies regarding industry 4.0 and digital transformation. 71% of respondents think industry 4.0 could make UK manufacturing more competitive but 72% do not feel their company is ready for the rapid changes. Most companies only moderately customize products to customers and 14% fully analyze machine data, while 72% feel they lack the staff and skills to manage digital transformation.
How Community Association Professionals are Overcoming COVID-19 Challenges an...AppFolio
The dust from the initial disruption has settled and the time for being reactive is over. We now find ourselves in a position to be proactive with the current climate and plan for what’s ahead.
In this webinar, we discussed findings from our new survey and also heard from Kim Bacon of Mastino Management on how they’re leveraging technology to keep their business moving and on track for the future.
Medicare-Aged Users Want a Digital Experience and Toolsaccenture
The trend of these consumers adopting digital health is no longer new. More “Digital Boomers” are entering Medicare eligibility every day with liquid expectations. Organizations that haven’t fit these consumers into their digital plans are lagging behind beneficiary needs.
The Impact of COVID-19 on Community Association Management CompaniesAppFolio
This document summarizes insights from a survey of community association management companies on how the industry is responding to COVID-19. It discusses top concerns around business continuity, health and safety, and staying connected during social distancing. Tips are provided on managing everyday processes, board meetings, payments and maintenance remotely as well as protecting staff and residents through sanitization and limited access to common areas. Resources for additional information and support are also listed.
Digital Cyprus: Catalyst for Change (Volume 1)accenture
Accenture Greece in partnership with the Bank of Cyprus, Cyta and Logicom and supported by the Cyprus Employers and "Accenture Greece in partnership with the Bank of Cyprus, Cyta and Logicom and supported by the Cyprus Employers and Industrialists Federation and the Cyprus Chamber of Commerce and Industry conducted the study “Digital Cyprus: Catalyst for Change” in 2018.
In the context of this study we performed the Digital “Anatomy” of Cyprus at a national and industry level, shaped a national digital vision and designed the Action Plan for its operationalization.
Digital Cyprus: Catalyst for Change (Volume 1)
:: Digital transforms the world as we know it
:: Cyprus’s Digital Anatomy
:: A Digital Vision for Cyprus"
Government as a platform: 2018 GaaP Readiness Indexaccenture
Accenture research identified which factors play a crucial and mutually enforcing role for implementing GaaP in depth and at scale. Learn about the four pillars of GaaP readiness.
Congratulations to the winner of our 2016 Technology Fast 50 Australia award, Cashrewards who achieved an overall 12,469.3% growth rate over the last three years!
We’re also excited to announce our category winners:
Rising Star: Tow.com.au achieving 21,599.5% growth
Leadership: Vocus Communications
Hold Firm: The State of Cyber Resilience in Banking and Capital Marketsaccenture
Accenture’s report finds firms in capital markets and banking could do more to prevent security breaches and strengthen cyber resilience. Read our report to learn how Accenture can help you rise to the top of the class: https://accntu.re/3k8mCN1
The 2020 State of the CIO research helps define the CIO agenda for the upcoming year and outlines the responsibilities and challenges facing senior tech leaders.
The new energy consumer in Malaysia_Accenture_2017Accenture ASEAN
Electricity and gas markets are experiencing a groundswell of change and disruption. It’s fueling new forms of innovation. It’s giving rise to new routes to consumers. And, it’s enabling new entrants to play in the rapidly expanding energy retail ecosystem.
This disruption is shifting many utilities from large, centrally driven supply companies to distributed and diffused bi-directional energy providers. The time of energy as a commodity is over. It is now about knowing and engaging the whole consumer. Consumers expect providers to care about their individual values and needs.
The New Energy Consumer research program is designed to help utilities understand emerging consumer needs and preferences, to identify new challenges and opportunities and to bring focus to the critical competencies required to succeed in the evolving energy marketplace.
The Impact of Technology on Resident SatisfactionAppFolio
Resident preferences are shifting when it comes to how they want to interact with their property management companies. It’s important to understand this shift, because after the price of rent, satisfaction with property management is a primary deciding factor in leasing and renewal for many renters. We recently surveyed a variety of renters across the country to learn what technologies they value, and how having access to them can improve their satisfaction. Join us for a webinar to discover how you can attract and retain more residents by providing the technology and experiences they want.
Dear Reader,
We are a leading system integrator and IT solutions provider in Mumbai for automating your enterprise needs with reliable solutions since 30 years.
We are happy to publish 69th issue of our monthly newsletter "TechTalk". The earlier issues, can be found in the Newsletter section at www.goapl.com
We have helped 100+ companies in last 30 years for various IT Solutions. We’ll be happy to know if you have any requirement for IT or IT Related services, you could share the same on https://goapl.com/connect-with-us/
The document summarizes the process used by Accenture to develop their annual Technology Vision report. It involves gathering input from an external advisory board, conducting interviews with technology experts, and tapping into Accenture's global workforce using collaboration technologies and crowd-sourcing. Nearly 3,000 Accenture employees actively contributed ideas to help uncover emerging technology themes for the report.
Malaysia’s Digital Performance Index: Faster Than Ever Accenture ASEAN
Malaysian companies are in the early stages of digital transformation, with many not realizing financial benefits from digital strategies. While the Malaysian government aims to grow the digital economy to 20% of GDP by 2020, an index of major Malaysian firms found they perform best in planning digitally but lack digital integration across key business areas like manufacturing, selling, and management. To fully harness digital's potential, companies must make it central to their business strategy, drive fast innovation, create relevant customer experiences, establish flexible structures, and leverage partnerships.
We focus on finding new ways to apply technology and invention to create a positive and lasting impact for people and communities. Our 2017 Corporate Citizenship Report explores our goals, progress and performance across our global operations during our most recent fiscal year. Learn more: https://accntu.re/2GBVqoZ
6 Months In: How IT Leaders are Responding to the Pandemic IDG
The document summarizes findings from surveys of IT leaders on how their organizations have responded and adapted to the COVID-19 pandemic over the last 6 months. Some key findings include: most companies have plans for social distancing in offices, over 70% of IT leaders believe the shift to remote work will impact future office and staffing plans, and over half of employees are expected to still be working remotely in January 2021. Additionally, IT budgets are rebounding after initial decreases, and technology investments over the next 12 months will focus on improving customer experience, security, and increasing operational efficiency.
Improving business results through digital transformation Tm forum live! - ...Amit Anand
Findings from McKinsey's Telecom IT diagnostics which shows how performance and investments in certain areas of IT correlates with profit margin of operators.
FIWARE: advancing Smart Cities and the Digital Economy by Marieta del RiveroTelefónica IoT
FIWARE is an open platform that aims to advance smart cities and the digital economy by establishing common standards. It is a public-private partnership of 24 partners from 9 countries that has invested over 1.1 million hours and 122 million euros in developing the platform. FIWARE creates an open ecosystem that benefits various stakeholders like service providers, platform providers, application providers, and city governments. It also works to create incentives for entrepreneurs and help startups through programs like the FIWARE Acceleration Program.
This document provides an annual report for EIT Digital for 2015. It summarizes the organization's activities and achievements over the past year. Some key points:
- EIT Digital strengthened its vision for driving Europe's digital transformation through clear strategy and communication. It grew its network of partners and locations.
- Education programs expanded, with over 100 Master's graduates, 300 new Master's students, and further development of online and professional offerings. Innovation activities increased impact with numerous new products, services, and startups.
- Looking ahead, EIT Digital aims to enhance its governance, increase impact through focus, and develop sustainable income sources to realize its mission of digital transformation. The organization was recognized through the renewal of
Future of Document Management Day in BelgiumJohn Newton
Speculations on the future of document management 10 years into the future. What will drive the management of documents, information and business processes? What are the implications for European organizations and businesses? What will really break the Productivity Gap? Presented at the Amplexor Future of Document Management Day.
Hasil penelitian (Economic Impact Study) terbaru oleh Google dan Deloitte Access Economics yang berisi temuan dan rekomendasi penting yang bermanfaat bagi pelaku bisnis dan pembuat kebijakan.
Gec workshop corporate entrepreneurship march 2015 stefano mizioStefano Mizio
Established firms and Startups: the corporate entrepreneur’role. - Global Entrepreneurship Congress Milan 2015.
Startups, whether inside or outside corporation, require different set of management approaches than a mature business. How can managers apply new practices, emerging from the statup world, inside established companies for managing innovation projects leveraging internal capabilities? What are the main obstacles? How to overcome the corporate immune system? What are the main enablers to foster an innovation initiative? How are their companies’ environments hospitable to the work of corporate entrepreneurs? The panelists discussed real cases of how corporate entrepreneurs are able to connect people, resources, ideas and act as startupper.
The I-CAN Project is a digital literacy initiative run by Genesis Community IT Initiative (G-CITI) from September 2015 to March 2017. It aims to empower citizens of Cape Town's Elsies River community with digital skills and entrepreneurship training through its I-CAN Centre. The centre offers various programs and courses in areas like digital literacy, social innovation, education and entrepreneurship. It has impacted over 3000 individuals. Key programs included Computer Basics, IT Essentials, Internet Computing Core Certification, Microsoft Office Specialist, and Mobile App Development. The centre saw increasing monthly registrations and attendance over time, with citizens accessing resources like free WiFi, internet access, and skills training. Impact metrics included numbers of
Iveco is a global manufacturer of commercial vehicles that is working with Cisco's Internet Business Solutions Group to harness the web and optimize its business processes. Iveco aims to reduce costs through web-enabled workforce optimization and supply chain management initiatives. It also hopes to drive new revenue through expanded online services for customers and dealers. Iveco's VP sees the potential for the company to become as web-enabled as Cisco within three years through this strategic partnership.
Digital Workspaces and the Customer ExperienceeG Innovations
Customer experience is driving the digital age, and with the number of digital workers exploding the bar for assuring the digital user experience is quickly being raised — and not every enterprise is ready.
Fragmented monitoring approaches can make it all but impossible to connect the dots between complex, heterogeneous technical ecosystems, and the customer’s digital journey. The digital workspace can be a logical first step towards digital transformation but connecting the dots between ‘X-data’ (experience or XLA data) and ‘O-data’ (operational or SLA data) is not trivial.
In this webinar, John Worthington, Director of Customer Success at eG Innovations and an XLA Master, shows us:
-What role the Experience Level Agreement plays in the digital workspace
-The importance of unified, end-user-oriented views of digital workspace performance
-How converged APM/IPM can accelerate your customer experience journey
Digital transformation new zealand presentation 13 march 2018 finalClaudia Howlett
The Microsoft Asia Digital Transformation Study 2018 examines the economic impact of digital transformation in Asia Pacific. The study found that by 2021, digital transformation is expected to contribute 55% to GDP growth in Asia Pacific and 60% in New Zealand. Digital transformation was also found to benefit society by creating higher-value jobs, improving education, and increasing opportunities for training. While organizations saw benefits like increased profits and revenue, challenges included siloed cultures and lack of skills. The study recommends that organizations implement strategies to build a digital culture, leverage data and ecosystems, embrace emerging technologies like AI, and focus on quick, measurable projects to become digital transformation leaders.
According to new research released by IDC and Microsoft digital technology is not simply going to have a huge impact on business but also on society, and the transformation will take just three years.
Today 6% of New Zealand’s GDP is contributed by digital technology but by 2021 that will skyrocket to 55% – adding $9.6 billion to the economy.
The sheer rate of change for New Zealand’s economy was driven home yesterday as the latest research by Microsoft and IDC, Unlocking the Economic Impact of Digital Transformation, was presented by Microsoft New Zealand managing director Barrie Sheers and a panel of experts at the Microsoft Digital Transformation Roundtable.
Driving Digital Skills Adoption – Doteveryone Digital Connect PilotDigital Leaders
Doteveryone ran a pilot project to connect small and micro businesses with young people to help address the digital skills gap in the UK economy. The project partnered organizations like Accenture, Lloyds Banking Group, and Seetec to provide work experience for young people and digital skills training for small businesses. Key findings showed that the digital skills training increased confidence for 50% of small business attendees and that 73% of young people increased their digital skills through the course and work experience. Recommendations included engaging locally with small business groups for greater participation and providing close support to young trainees to help them engage with employers and progress in education or employment.
The document discusses how countries are progressing in their digital transformation through increasing connectivity as measured by the Global Connectivity Index (GCI), with frontrunner countries focusing on improving user experience through technologies like big data and IoT, while starter countries focus on increasing basic ICT infrastructure to give more people digital access. The GCI methodology evaluates countries across 40 indicators in four pillars - supply, demand, experience and potential - that are enabled by five technology areas: broadband, data centers, cloud computing, big data and IoT. Countries are at different stages of digital transformation and should focus their development efforts on technologies relevant to their current level of connectivity
Teresa Alvaro is the ICT Director of the Italian Customs and Monopoly Agency. Under her leadership, the agency leveraged digital technologies to simplify and speed up customer-facing services such as customs clearance procedures. As a result, Italy skyrocketed in the World Bank's rankings for ease of trading across borders, becoming the top-ranked economy out of 189. The agency's mission is to improve relations with customers through reducing wait times, simplifying procedures, and focusing controls only on high-risk situations. This transformation has helped maximize compliance with fiscal obligations and encourage customer involvement in customs operations.
This document provides an overview and summary of the 2015 Information Security Breaches Survey conducted by PwC in association with Infosecurity Europe.
Some key findings from the survey include:
- The number and costs of data breaches have risen compared to previous years, with reputational damage and disruption to business operations identified as major consequences.
- Mobile devices are seen as a significant security risk, but policy and controls to manage them are still developing at many organizations.
- While cybersecurity spending is increasing, the top drivers are now regulatory compliance and protecting brand/reputation rather than technical issues.
- Most organizations rely on external providers for cybersecurity advice and services, but understanding of cyber insurance remains limited
This document outlines the agenda for an event hosted by Exove, a Northern European company specializing in open source web services. The agenda includes presentations on mobile trends, eCommerce trends, open source trends, and marketing automation trends. Speakers will cover topics like the growth of eCommerce and mobile commerce, the impact on physical retail stores, emerging mobile and eCommerce technologies, and how open source platforms and tools are evolving. The event aims to provide insights into key digital trends and recommendations for how companies can leverage these trends in their business. Networking breaks involving glögi are also included in the agenda.
The French government launched the Passport program in 2007 to accelerate ICT adoption among small businesses and drive economic growth. The program provides free training sessions and purchase guides to help small companies adopt technology. It involves institutions, private companies, over 550 training locations and 750 SMB trainers nationwide. Results include 40,000 euro equipment loans, a reseller channel, and dedicated solutions. Key aspects included building local networks, a strong project team, and continually updated training content and tools.
This document summarizes Telkom's IndiPreneur program, which provides digital platforms and services to help small- and medium-sized enterprises (SMEs) in Indonesia conduct online business. The program offers SMEs services like directory listings, website building, e-commerce marketplaces, and advertising. It had over 5,900 member SMEs and generated over $6 million in revenue by June 2013. The document outlines the program's services, business model, and portal for SMEs to access opportunities to help grow their digital presence and online sales.
The document summarizes several initiatives by the Agricultural Training Institute (ATI) to strengthen its online presence and implement e-learning programs. It discusses:
1) A training held for ATI Regional Training Center webmasters on using the content management system Drupal to develop individual center websites and consolidate them into a new ATI website called ATIinteractive.
2) A courseware development training attended by staff from different agriculture and fisheries agencies to learn how to create online training modules.
3) A training on e-learning administration for new e-learning coordinators from ATI centers to familiarize them with operating procedures and responsibilities for managing e-learning programs.
4) Details on the first five
M8 CSR - CSR Adaptation to Digital Tools and Technologies.pptxcaniceconsulting
This document discusses how businesses can adapt their corporate social responsibility (CSR) efforts to integrate digital tools and technologies. It argues that integrating risk management and CSR can benefit businesses in two key ways: 1) CSR becomes more embedded in management processes as it directly informs strategic decision making, and 2) it can encourage investment analysts to recognize and reward CSR efforts. The document provides an overview of Module 8 which explains how sustainability and circular economy innovations can be adapted for CSR using digital technologies. It maintains that such approaches benefit businesses, economies, communities, and the environment.
Similar to Made in Italy - Eccellenze in Digitale (20)
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12. Offline SME Online SME Online and Active SME
Source: BCG SMEs questionnaire; BCG elaboration
13. Turnover is correlated to Digital Maturity
Offline SME
During last 3 years (2009-2011):
Online SME Online and Active SME
Source: BCG SMEs questionnaire; BCG elaboration
- 4.5 % - 2.4 % + 1.2 %
15. 3. increased
entrepreneur's
awareness of
digital potential
4. adoption of digital
solutions and
strategies
5. increased
company's digital
maturity
6. improved
performance of
SMEs
7. improved
cluster
competitiveness
8.
increased
labour
demand
2. demand for
digitization of
SMEs
Theory
Framework
24. Categorization criteria
IF {
[ (“updated website”=1) OR (“updated social networks”=1) OR (“updated blog”=1) ]
AND [ (“ecommerce” + “AdWords” + “export” + “marketing”) > 0 ]
}
THEN Company IS “online-and-active”,
ELSE IF [ (“website” = 0) AND (“blog” = 0) AND (“social network” = 0) ]
THEN Company IS “offline”,
ELSE Company is “online”
25. Example of Data Collection
… offline
… online
… online-and-active
…
…
31. Exante (Sep 2014) vs expost (Feb 15)
Sep 14
22 1 1 1 1 1Feb 15
Suppose “Firm 22” improved all indicators:
For sure, it will jump from “Online” to “Online-and-active”.
34. Impact score: explanation
Sep 14
22 1 1 1 1 1Feb 15
Suppose “Firm 22” improved all indicators:
For sure, it will jump from “Online” to “Online-and-active”.
Therefore, it counts as a +1 in the Impact Score.
46. Improved Customer Relationship Management
To improve
distribution of
instructions,
templates and
deadlines
To streamline data
collection and
aggregation at
central level
47.
48.
49. Future Developments
Distretti sul
Web
Eccellenze in
Digitale 1
Eccellenze in
Digitale 2
Crescere in
Digitale
Year
2013/14 2014/15 2015/16 2016
Length (months)
6 6 9 3
Interns
20 105 150 3000
Monthly Salary
(€)
1000 1000 1000 500
Total cost of
salaries
(€ thousands)
120 630 1350 4500
Source: Unioncamere