Emerging players in the
M-Commerce market
Vishal Jain, Analyst, Mobile Services
The 451 Group
The 451 Group

                           New York City: HQ         Staff of 170+
  Founded in 2000           Offices in London,
                          San Francisco & Boston
                                                     30+ Analysts


Analyzing the business of enterprise IT innovation
The 451 Group

                451 Research is focused on the business of enterprise IT innovation.
                The company’s analysts provide critical and timely insight into the
                competitive dynamics of innovation in emerging technology segments.



                Tier1 Research is a single-source research and advisory firm covering
                the multi-tenant datacenter, hosting, IT and cloud-computing sectors,
                blending the best of industry and financial research.


                The Uptime Institute is ‘The Global Data Center Authority’ and a pioneer
                in the creation and facilitation of end-user knowledge communities to
                improve reliability and uninterruptible availability in datacenter facilities.


                TheInfoPro is a leading IT advisory and research firm that provides
                real-world perspectives on the customer and market dynamics of the
                enterprise information technology landscape, harnessing the collective
                knowledge and insight of leading IT organizations worldwide.


                ChangeWave Research is a research firm that identifies and quantifies
                ‘change’ in consumer spending behavior, corporate purchasing, and
                industry, company and technology trends.
Agenda
• Introduction to context of mobile commerce and payments
• Expanding scope of mobile commerce opportunity
• Emerging players and their business model
• Evolving nature of mobile advertising leading to payments
• Trends and Implications
Whose payments is it anyways
• Not so long ago - Mobile banking was seen as a harbinger of mobile
payments

            Carriers                           Banks




• However, its emerging into a wider context




• New entrants are making payments a part of their services
ecosystem
Mobile commerce – starts with payments
            New marketplaces




“By breaking the market boundaries of theater
and circus, Cirque du Soleil gained a new
understanding not only of circus customers but
also of circus noncustomers: adult theater
customers.”            – W. Chan Kim and Renee
Mauborgne, Blue Ocean Strategy
Mobile commerce – starts with payments
         New marketplaces
•    Around 150 (451 Group estimates) mobile
    payment startups with more than $500m in
    VC/PE money
•    PayPal to top $3bn in mobile payments
    volume
•    Apple iTunes reports $1.4bn revenue in Q2
    2011
•    M-Pesa contributed 13% to Safaricom’s
    revenues for 2010
Mobile commerce – starts with payments
         New marketplaces                                   The Handwriting on the Wall
•    Around 150 (451 Group estimates for WE
    and US) mobile payment startups with more
    than $500m in VC/PE money
•    PayPal to top $3bn in mobile payments
    volume
•    Apple iTunes reports $1.4bn revenue in Q2
    2011
•    M-Pesa contributed 13% to Safaricom’s
    revenues for 2010
                                                 “The quicker you let go of old cheese, the sooner
                                                 you can enjoy new cheese”         - Dr. Spencer
                                                 Johnson, Who Moved My Cheese
Mobile commerce – starts with payments
         New marketplaces                               The Handwriting on the Wall
•    Around 150 (451 Group estimates) mobile     • Visa Europe commits €100m for mobile
    payment startups with more than $500m in     payments
    VC/PE money                                  • Major banks across US and Europe form
•    PayPal to top $3bn in mobile payments       consortium for mobile payments
    volume                                       • US Carriers commit $100m for mobile
•    Apple iTunes reports $1.4bn revenue in Q2   payments
    2011
•    M-Pesa contributed 13% to Safaricom’s
    revenues for 2010
Mobile commerce opportunity

Higher        Digital + Physical Content                                                 In-store purchases
complexity                                                Real time offers
                                                                                        Coupons/Offers
                                                                                                              Financial
                                                                                 Ticketing                    Services


              Digital Content            Web app        In-app            Apps
                                         content        content
                                                                                                  Location-
                                                                  Games
   Features




                                                                                                  based/targeted
                                               Books
                                                           Video
                                        Newspaper
                                                       Music
                                                                                                  Potential
              VAS/WAP Content                                                                     Addressable
              Wallpapers       Scores                                                             Opportunity
                                                                  Present
                           Ringtones
              Voting                                              Opportunity
Low                     News feeds
               Screensaver
complexity

              Low Value                                                                              High Value
                                                       Price per unit
Alternative payment chain

Initiating channel   Transaction   Account Identifier   Clearing account
                     currency
                                       Credit card
                                                          Card network
                      E-money          Debit card
Mobile phone

                                                              Carrier
Cards/fobs/etc
                       Virtual       Email/phone/
                      currency          Id etc
                                                              Wallet
Direct channels                                              operator
                       Money            Pre-paid
                      equivalent        account
                                                               Bank

                                     Bank Account
Emerging players and their charging and billing methods
• Virtual currency going beyond virtual items




• Pre-loaded wallet – build an ecosystem around it




• Talk time as a global instrument – for remittances



• Directly linked to bank account , phone bill or card
account


• Embedded payments – inside the browser but linked to
card or bank account



• Loyalty is the next big payment engine – well entrenched
and understood – but new form factors
Which model to follow – Different pricing regimes
                                                  Paypal       Google           Amazon
                                                               Checkout         MPS
 • Quick setup and low fees        Merchant       1.4% to      1.4% to          1.5% to
 but why charge higher for         account        3.4% +       3.4% +           2.9% +
                                   fees           £0.20        £0.20            $0.01 to $
 low volume                                                                     0.30



                                                            Facebook         iTunes
• Amazon vs. Facebook and Apple                             Credits
                                                            30% per          30% per
• Premium for ecosystem                                     redemption       redemption



• Low fees but merchant accounts setup        Carriers              Online merchant
the online way have to go through the                               account for accepting
                                                                    cards
time consuming set up process
                                              5% to 30%             2% to 4% + fixed fee +
                                                                    monthly fee + setup
Micro+ payments – right mix?                                        fees
Simplicity- equivalent of a card swipe and cash
                                        By offering

Merchants                                                       Consumers
• Quicker on-boarding and                                       • Reduce the amount of information
integration                                                     required to purchase
• Stop fee loss to traditional                                  • Enable new touch points – QR,
payment methods
                                                                NFC for P2P, P2M environments
• Track User purchasing
behavior
                                                                • Load offers and promotions
• Open new channels
• Monetise assets

                                 Target cash and card volumes



                                                +
Mobile advertising has built the ecosystem for payments



           Offer marketing        App marketing



     Product marketing                 In-App upgrades



          Brand advertising        Lead generation
Incumbents will leverage relationships driven by needs


                                                Expanding monetisation
                                                opportunities for
Publishers/Developers
                                                developers
                        Advertising Networks
                        Development platforms
                        Content aggregators
                        OEMs
                        Carriers
                        App stores
                        Services Platforms
Consumers                                       Expanding their digital
                                                ecosystem for business
                                                opportunities
By enabling mobile payments

                                   Embed into the browser or app



                                                    Attach/Embed the POS
    Advertising                    +                into the device
     Coupons            Redeem
      Offers            And/or
                        Purchase
                                     NFC
                                     QR           New touch form
                                   + Bluetooth    factors – for seamless
                                     Camera       redemption and
Offers Initiated from – app,         Audio        purchases
social network, navigation app,      Voice
search, SMS, proximity scan
Market movements around mobile payments

Market entrants          Acquirer                   Target
Mobile payments          Mobile Interactive Group   ZayPay
acquisitions             eBay-PayPal                Zong, Fig Card
                         Google                     Zetawire
                         Proxama                    Hypertag
                         Neomobile                  Onebip


Market launch            Lead Provider              Product
                                                    launch/partnership
Mobile payment product   InMobi                     SmartPay
launches                 Blackberry Messenger       Mobile gifting
                         Opera Software, Blackberry with Bango
                         App World
                         Android Market             with carriers
Mobile commerce is pervasive

   Trends                        Reason                                  Implication

                                                        Its just not app stores but several
Boundaries of   Expanding scope of mobile
                                                        other entities that are vying to sell
mobile          commerce outside the app store          goods, content and therefore need a
commerce        ecosystem                               mobile payments option.


Content         Payments will have to be right          Are payment options on existing
+ Payment       sized for the mobile medium and         platforms suitable for the content
federation      transactions                            being sold?


                Need for an end to end interface        New players are building critical
Smartphone is
                                                        blocks, beyond content, to sustain
the media and   that rolls in advertising, offers and
                                                        user affinity – identity, payments,
channel         payments into one                       advertising.
Thank You




                      Questions?
                               ?
            Vishal.jain@the451group.com

M commerce 451group

  • 1.
    Emerging players inthe M-Commerce market Vishal Jain, Analyst, Mobile Services The 451 Group
  • 2.
    The 451 Group New York City: HQ Staff of 170+ Founded in 2000 Offices in London, San Francisco & Boston 30+ Analysts Analyzing the business of enterprise IT innovation
  • 3.
    The 451 Group 451 Research is focused on the business of enterprise IT innovation. The company’s analysts provide critical and timely insight into the competitive dynamics of innovation in emerging technology segments. Tier1 Research is a single-source research and advisory firm covering the multi-tenant datacenter, hosting, IT and cloud-computing sectors, blending the best of industry and financial research. The Uptime Institute is ‘The Global Data Center Authority’ and a pioneer in the creation and facilitation of end-user knowledge communities to improve reliability and uninterruptible availability in datacenter facilities. TheInfoPro is a leading IT advisory and research firm that provides real-world perspectives on the customer and market dynamics of the enterprise information technology landscape, harnessing the collective knowledge and insight of leading IT organizations worldwide. ChangeWave Research is a research firm that identifies and quantifies ‘change’ in consumer spending behavior, corporate purchasing, and industry, company and technology trends.
  • 4.
    Agenda • Introduction tocontext of mobile commerce and payments • Expanding scope of mobile commerce opportunity • Emerging players and their business model • Evolving nature of mobile advertising leading to payments • Trends and Implications
  • 5.
    Whose payments isit anyways • Not so long ago - Mobile banking was seen as a harbinger of mobile payments Carriers Banks • However, its emerging into a wider context • New entrants are making payments a part of their services ecosystem
  • 6.
    Mobile commerce –starts with payments New marketplaces “By breaking the market boundaries of theater and circus, Cirque du Soleil gained a new understanding not only of circus customers but also of circus noncustomers: adult theater customers.” – W. Chan Kim and Renee Mauborgne, Blue Ocean Strategy
  • 7.
    Mobile commerce –starts with payments New marketplaces • Around 150 (451 Group estimates) mobile payment startups with more than $500m in VC/PE money • PayPal to top $3bn in mobile payments volume • Apple iTunes reports $1.4bn revenue in Q2 2011 • M-Pesa contributed 13% to Safaricom’s revenues for 2010
  • 8.
    Mobile commerce –starts with payments New marketplaces The Handwriting on the Wall • Around 150 (451 Group estimates for WE and US) mobile payment startups with more than $500m in VC/PE money • PayPal to top $3bn in mobile payments volume • Apple iTunes reports $1.4bn revenue in Q2 2011 • M-Pesa contributed 13% to Safaricom’s revenues for 2010 “The quicker you let go of old cheese, the sooner you can enjoy new cheese” - Dr. Spencer Johnson, Who Moved My Cheese
  • 9.
    Mobile commerce –starts with payments New marketplaces The Handwriting on the Wall • Around 150 (451 Group estimates) mobile • Visa Europe commits €100m for mobile payment startups with more than $500m in payments VC/PE money • Major banks across US and Europe form • PayPal to top $3bn in mobile payments consortium for mobile payments volume • US Carriers commit $100m for mobile • Apple iTunes reports $1.4bn revenue in Q2 payments 2011 • M-Pesa contributed 13% to Safaricom’s revenues for 2010
  • 10.
    Mobile commerce opportunity Higher Digital + Physical Content In-store purchases complexity Real time offers Coupons/Offers Financial Ticketing Services Digital Content Web app In-app Apps content content Location- Games Features based/targeted Books Video Newspaper Music Potential VAS/WAP Content Addressable Wallpapers Scores Opportunity Present Ringtones Voting Opportunity Low News feeds Screensaver complexity Low Value High Value Price per unit
  • 11.
    Alternative payment chain Initiatingchannel Transaction Account Identifier Clearing account currency Credit card Card network E-money Debit card Mobile phone Carrier Cards/fobs/etc Virtual Email/phone/ currency Id etc Wallet Direct channels operator Money Pre-paid equivalent account Bank Bank Account
  • 12.
    Emerging players andtheir charging and billing methods • Virtual currency going beyond virtual items • Pre-loaded wallet – build an ecosystem around it • Talk time as a global instrument – for remittances • Directly linked to bank account , phone bill or card account • Embedded payments – inside the browser but linked to card or bank account • Loyalty is the next big payment engine – well entrenched and understood – but new form factors
  • 13.
    Which model tofollow – Different pricing regimes Paypal Google Amazon Checkout MPS • Quick setup and low fees Merchant 1.4% to 1.4% to 1.5% to but why charge higher for account 3.4% + 3.4% + 2.9% + fees £0.20 £0.20 $0.01 to $ low volume 0.30 Facebook iTunes • Amazon vs. Facebook and Apple Credits 30% per 30% per • Premium for ecosystem redemption redemption • Low fees but merchant accounts setup Carriers Online merchant the online way have to go through the account for accepting cards time consuming set up process 5% to 30% 2% to 4% + fixed fee + monthly fee + setup Micro+ payments – right mix? fees
  • 14.
    Simplicity- equivalent ofa card swipe and cash By offering Merchants Consumers • Quicker on-boarding and • Reduce the amount of information integration required to purchase • Stop fee loss to traditional • Enable new touch points – QR, payment methods NFC for P2P, P2M environments • Track User purchasing behavior • Load offers and promotions • Open new channels • Monetise assets Target cash and card volumes +
  • 15.
    Mobile advertising hasbuilt the ecosystem for payments Offer marketing App marketing Product marketing In-App upgrades Brand advertising Lead generation
  • 16.
    Incumbents will leveragerelationships driven by needs Expanding monetisation opportunities for Publishers/Developers developers Advertising Networks Development platforms Content aggregators OEMs Carriers App stores Services Platforms Consumers Expanding their digital ecosystem for business opportunities
  • 17.
    By enabling mobilepayments Embed into the browser or app Attach/Embed the POS Advertising + into the device Coupons Redeem Offers And/or Purchase NFC QR New touch form + Bluetooth factors – for seamless Camera redemption and Offers Initiated from – app, Audio purchases social network, navigation app, Voice search, SMS, proximity scan
  • 18.
    Market movements aroundmobile payments Market entrants Acquirer Target Mobile payments Mobile Interactive Group ZayPay acquisitions eBay-PayPal Zong, Fig Card Google Zetawire Proxama Hypertag Neomobile Onebip Market launch Lead Provider Product launch/partnership Mobile payment product InMobi SmartPay launches Blackberry Messenger Mobile gifting Opera Software, Blackberry with Bango App World Android Market with carriers
  • 19.
    Mobile commerce ispervasive Trends Reason Implication Its just not app stores but several Boundaries of Expanding scope of mobile other entities that are vying to sell mobile commerce outside the app store goods, content and therefore need a commerce ecosystem mobile payments option. Content Payments will have to be right Are payment options on existing + Payment sized for the mobile medium and platforms suitable for the content federation transactions being sold? Need for an end to end interface New players are building critical Smartphone is blocks, beyond content, to sustain the media and that rolls in advertising, offers and user affinity – identity, payments, channel payments into one advertising.
  • 20.
    Thank You Questions? ? Vishal.jain@the451group.com