Luis_Claravall_IT_CV_2015_
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Luis Claravall has over 10 years of experience as an IT Manager and Service Manager in Dubai. He currently manages the MENA Help Desk for Dentsu Aegis Network, overseeing operations in Dubai, Cairo, Beirut, Jeddah and Casablanca. In 2013, he led the transition to a Global Service Desk as part of a large IT transformation project. Prior to his current role, he worked as an IT Coordinator and Site Manager for other companies, managing technology resources and support. He is looking for new opportunities to further his career and development.
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- 1. PERSONAL SUMMARY While working as the IT Coordinator in Dubai for other remote Middle East offices in Cairo, Beirut, Casablanca and Jeddah I was promoted as Manager. In 2013 IT Transformation Programme or ITTP was initiated, a global technology transformation, I took lead during the transition into the now, Global Service Desk, with great success.For MENA this involved collaborations with 3rd party IT software and services providers in different countries, in areas, of Data Center Migration, Help Desk transition, business activation and integration, Infrastructure and Network upgrades,data DR, and continues rigorous solutions roll out year round, and my efforts continues to earn success in every field of technology resource management. Currently looking for an opportunity centered towards promoting career development and as well as providing grounds for personal growth. WORK EXPERIENCE Dentsu Aegis Network FZ LLC IT MANAGER / SERVICE MANAGER December 2010-Present Responsiblefor the operations of MENA- Help Desk that includes, services our offices Dubai, Cairo, Beirut, Jeddah and Casablanca as a part of a Global Service Desk team, Duties: Service Desk – Operations; Network, Infrastructure; Storage and Backup; Help Desk; Reviews and Upgrades.Maintenance and Servicing; DR Managing and review with 3rd party IT software and service providers Responsible for Budget and Procurement Report directly to the CEO and EMEA Group IT in Europe Projects: ITTP - MENA- Regional Service Desk Transformation Business Technology Integration Collaboration - Data Center Migration Ongoing Year Round – Security and Solutions Roll Out AMACC Computer College IT ONLINE COORDINATOR/SOFTWARE SUPPORT ENGINEER March 2004– September - 2010 Performed as Site IT Manager for 300 plus useroffice environment, managing technology resources in a critical high phased turn around CIS system, including 3rd party IT service providers, hardware, network, database and storage,LAN security and software administration Duties: Client Server Application – administration IT Facilities Management User Training - administration, security and backup Remote and onsite support. Projects: Roll out of SAP – ERP Curriculum ORACLE 11g Production Imaging – Backup and DR Solution Linux Based Firewall LAN/WAN Security Implementation Bulwark Digital Security Management CONSULTANT September – October 2010 Per dime private IT consultancy for secure private and commercial digital CCTV management applications projects. PROFESSIONAL ROLE -SERVICE MANAGER Functions -IT Manager -Network Administrator -Infrastructure Administrator -Major IncidentManager -MENA IT Coordinator -Projects Manager –Local / MENA -Service Desk - MENA Network/Software/Hardware Support Mobile/VOIP Support Administrator Certification -Professional Regulation Commission (PRC) -Fiber Optic Association (FOA) -ITTP Foundation (EXIN) -Pearson VUE – Testing Tech. Admin Training Certifications -Juniper – Security Track 2015 -ITTP Foundation 2014 -Mac OSX 10.7.x Desktop/Servers 2013 -Cisco – IOS v 12 -SAP ERP w Enterprise 5 Linux -ENDIAN Firewall Network Security SOFTWARE OSX - Desktop Server Windows - Desktop Server Linux –Desktop Server Cisco - IOS Juniper - JUNOS VMware vSphere Office Suite Databases - ORACLE MS- SQL ERP – SAP, Visual Dolphin CIS PERSONAL SKILLS -Analytical thinking, planning. -Strong verbal and personal communication skills. -Accuracy and Attention to details. -Organization and prioritization skills. -Problem analysis, use of judgment and ability to solve problems efficiently. PERSONAL DETAILS Luis Claravall Sulafa Tower Marina Dubai M: +971526082141 E: .luis.claravall@gmail.com DOB: 05/031/1968 Nationality: Filipino Notice Period: 3 months Driving License: UAE Luis T. Claravall IT MANAGER / SERVICE MANAGER