The document discusses how effective communication facilitates good leadership. It outlines four key strategies for communication as a leader: listening, facilitating, questioning, and using discretion. A leader must play three integrated roles in communication: as a communicator to deliver messages, a strategist for communication planning, and a supporter of the communication system infrastructure. The document also covers developing a communications policy and strategy, tools for internal and external communication, effective communication structures and flow, and managing the grapevine communication channel.

1. How Effective Communication
Facilitates Good Leadership
Kelvin Kizito Kiyingi
Fast Lane Communications (U) Ltd.
May 31, 2015
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Meet Kelvin Kizito Kiyingi
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Without effective
communication you will fail
as a leader no matter how
good your intentions may
be.
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Key Strategies
Listening
Facilitating
Questioning
Involving
Using Discretion
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Listening
Key Learning Point: Listening enables the leader to communicate that he/she
cares about what the speaker is saying and he/she is willing to help.
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Facilitating
Key Learning Point: Facilitation ensures that all issues that are being
discussed are linked together concluded and lead to the next step
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Questioning
Key Learning Point: Questions can be used to get
appropriate information, give the people you lead
chance to express themselves and can help in creating
personal commitments and relationships.
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Using Discretion
Key Learning Point: When leaders gossip about the people
they lead or show favoritism, their discretion is doubted,
therefore, leaders have to learn to keep their thoughts to
themselves in order to keep the communication lines open.
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Integrated Roles for a Leader
Communication
System: Leader
as infrastructure
builder
Communication
Planning: Leader
as a Strategist
Communication
Delivery: Leader
as a
Communicator
Key Learning Point: A leader must be a good communicator,
strategist and above all a supporter/believer in the system6/15/2015 9

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Communications Policy & Strategy
 Definition
 Broad Functions
 Rational
 Features
 Spokesperson
 Messages
 Audience/Stakeholders
 Tools
 Evaluation/Feedback Mechanism
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Communications Broad Functions
Enhance effectiveness of the
Catholic Church’s Policy
decisions & actions.
Build better understanding
amongst Catholic Church
Leaders.
External
Internal
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Tools: External Communication
Catholic Church
Communication
Website &
Social Media
Newspapers
Speeches
ReportsMeetings
Announcem
ents/Statem
ents
Radio/TV
Talk Shows
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Tools: Internal Communication
 Meetings
 Minute Taking
 Business Communication
 Report Writing
 Telephone
 Notice Boards
 Announcements after mass
 Newsletters
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Effective Communication: Structures
Family
Kabondo
Sub-Parish
Parish
Diocese
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Effective Communication: Flow
Communication
Upward
Diagonal
Downward
Horizontal
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Grapevine: Internal Communication
 Advantages of Grapevine Communication
 Grapevine channels carry information rapidly.
 The leaders get to know reactions on their policies.
 The grapevine creates a sense of unity among the employees
 The grapevine serves as an emotional supportive value.
 The grapevine supplements formal communication.
 Disadvantages of Grapevine Communication
 The grapevine carries partial information at times, based on rumors.
 The grapevine is not trustworthy.
 The productivity of employees may be hampered as they spend more
time talking rather than working.
 The grapevine may lead to hostility among leaders.
 The grapevine may hamper the goodwill of the church.
Key Learning Point: A smart leader should take care of all the disadvantages
of the grapevine and try to minimize them. At the same time, he should make
best possible use of advantages of grapevine.
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Recap
Without effective communication you will
fail as a leader no matter how good your
intentions may be.
Four main ways in which communication facilitates leadership: listening, facilitating,
question, using discretion.
Integrated communication roles of a leader: delivering messages, communication
planning and supporting the communication system.
Communication strategy and Communication policies, including the broad functions
of communication: internal and external.
Tools for Communication, emphasis on Internal Communication tools.
Grapevine: minimize the disadvantages, use the advantages.
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Q&A
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