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Social Software, web 2.0 A journey of Collaboration Arjan Radder Sales Leader, Social Software, EMEA South West

Introduction Social Software in the Corporation Introducing Lotus Connections 2.0 AGENDA

I am part of this social community

And of these professional communities

And with access to these 4 tools I can answer ANY question in less then 30 minutes Dogear

When I buy something I evaluate it here

And before going to a new restaurant or booking a holiday I always go here

It was not always like this...

Communication & Collaboration 1.0, It was hard..

Communication & Collaboration 2.0, it got better..

Communication & Collaboration 3.0, Y OU are in control

Empowering people to be more effective, responsive and innovative in the context of the work they do IBM Lotus Mission Empowering people to be more effective, responsive and innovative in the context of the work they do

Who are these great leaders? His empire was quickly overthrown... His lasted a lot longer...what´s the difference?

Web 2.0 has changed the world from hierarchies and teams ...

Because 1.3 BILLION people use the Internet today...

And they all use it in the same way, everybody is participating The web has become ´organic´ and is owned by ´us´

And that it has become the standard among tomorrow´s workforce

Web 2.0 technologies are used by 1.3 billion people everyday at home, school and in the office Which of these do you use?

social software empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers, partners and customers.

Thanks to: Web 2.0 and the Corporation, Tuck School of Business at Dartmouth:

Introducing Social Software & Web 2.0 Social Software in the Enterprise Introducing Lotus Connections AGENDA

Businesses are no different...

But business are facing a rapidly changing business environment Work environments are more complex Matrixed organizations Organizational changes Mergers / Acquisitions Global companies Telecommuting / Remote workers Work is increasingly collaborative Increased Specialization Ad hoc projects More interactions with unknown people

And ´demographic´pressure is increasing By 2016, the number of individuals aged 60-64 in Australia is expected to almost double Source: Beazley, et. al, Continuity Management, Mackay, Alan. “Mature Age Workers: Sustaining Out Future Labor Force.” An Ageless Workforce - Opportunities for Business' Symposium Conference Paper. August 27, 2003. www.ageing.health.gov.au/ofoa/wllplan/aawpapers.htm , Time to act quickly on aging.” The Japan Times Online. August 23, 2002 www.japantimes.co.jp/cgi-bin/getarticle.pl5?ed20020823a1.htm , A. Paulli, “Pension systems and gradual retirement in Italy”, September 2000, p.17 , 19% of the entire American workforce holding executive , administrative and managerial positions will retire in the next five years In the year 2000, there were more people receiving pensions in Italy than people working (22 versus 21 million) ‏ Within the next seven years, 33 million people in Japan (26% of the population) will be over 65 years old

CEO´s are predicting that the next big idea can easily come from outside the company IBM Institute for Business Value , CEO Study 2007 Academia Associations Business partners Competitors Think-tanks Consultants Customers directly Employees Labs and/or other institutions Internal R&D Internal Sales & Service Units 0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

So they also started adopting new ways of mass and organic collaboration www.Goldcorpchallenge.com

125.000 people help Proctor& Gamble with research for cash rewards www.Innocentive.com

And new companies arise for ánd from the people www.Current.tv

Many more interesting examples and thoughts in this report: Web 2.0 and the Corporation, Tuck School of Business at Dartmouth

The Water Cooler Is Now On The Web “ KPMG set up an alumni network, signing up around 10,000 former and current employees. On the right-hand side, each member has a profile box, just like on Facebook, which they update with photos, information about their job or home life, and a list of contacts. Each member builds a contact list by searching on the service for people who are already signed up or eligible to join. KPMG credits the network with helping it hire 137 former employees, or around 14% of the company's total hires , since the service started, up from 72 people in the three months prior” September 2007

Social Networking: A Time Waster Or The Next Big Thing In Collaboration? “ Hinting at the potential of social networking at work, thousands of employees of Shell Oil, Procter & Gamble, and General Electric have Facebook accounts. A Facebook network of Citigroup employees--only those with Citigroup e-mail accounts can join--has 1,870 users. Procter & Gamble employees use Facebook to keep interns in touch and share information with co-workers” September, 2007

Social Networking: A Time Waster Or The Next Big Thing In Collaboration? “ An InformationWeek Research survey earlier this year found that social networks were used by 48% of companies responding . Uses include viral marketing, recruiting, peer networking, and even emergency coordination and communications” September 2007

IBM used ´facebook´ long before we started selling it Profiles Productivity driven savings of $194M per year

Blogs We host 10,429 total Blogs, Sept ‘07 T hey generate more publicity then our communications department.. IBM érs get feedback from the crowd which can be used to improve our services Enabling every employee to publish and discuss their ideas out in the open 83,580 85,052 35,094 August 2007 60% 60% 65% % increase 50,000 Comments 51,000 Entries 23,000 (67 countries) ‏ Users August 2006

Increased search satisfaction 50% of user searches end with clicks on user-tagged content Dogear Productivity driven savings of $4.5M per year Based on: 286, 586 average search visits per week each IBMer saves 12 seconds per search visit today Share 327,233 public and tagged bookmarks, Sept 2007

And host 900 + communities of many different interests Communities The goal: provide context, develop cultures, and grow capabilities that individuals need to be able to perform effectively

Lotus Connections is already at work in IBM Communities IBM Community Map hosts 700 communities. IBM Forums hold 36,000 entries. Blogs IBM’s BlogCentral hosts 27,300 weblogs (420 group blogs) with 62,000 entries and 60,000 comments, and 10,800 distinct tags. Dogear IBM’s internal Dogear system has 185,000 links from 3,425 users. One-third are intranet links and only 2.5% are private. Activities IBM’s internal Activities service has seen all content and usage statistics grow by 2.5x over the second half of 2006 to 10,000 activities, 60,000 entries and 32,000 users. Profiles IBM’s internal BluePages application provided the basis for Profiles. BluePages holds 475,000 profiles and serves 3.5 million searches per week. It is the hub of both user requests and all applications authentication for IBM.

Lotus Connections is social software for BUSINESS that empowers you to be more innovative and helps you execute more quickly by using dynamic networks of coworkers, partners and customers.

Lotus Connections has 5 services Communities Create, find, join, and work with communities of people who share a common interest, responsibility, or area of expertise Blogs Use a weblog to present your idea and get feedback from others; learn from the expertise and experience of others who blog Dogear Save, organize and share bookmarks; discover bookmarks that have been qualified by others with similar interests & expertise Activities Organize your work, plan next steps, and easily tap your expanding professional network to help execute your everyday deliverables, faster Profiles Quickly find the people you need by searching across your organization using keywords that help identify expertise, current projects and responsibilities

Lotus Connections is about… Connecting you to people & expertise you don’t know Driving innovation into products faster Making new hires more productive faster Capturing ‘know how’ before it leaves your firm Being more responsive to customers with the correct information from ‘your best people’ Empowering employees from the bottom, up Improving ability to sense and respond to business opportunities or threats

Lotus Connections Home page Aggregates relevant social data throughout Connections Eases management of your incoming requests and tasks Improves your ability to track and discover critical information and people Cross-Connections Search Provides faster access to your rapidly expanding network Composed of widgets that can be used in other web applications, including custom pages or mashups Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

Expand and Maintain Your Network Aggregate social data in one place for others to easily discover your work Identify, develop and maintain a professional network with colleagues Expanded customized profile data fields and views for your organization Tag your colleagues and easily find them, search on them, and keep in touch with them Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

Build Vibrant Communities Aggregates information from across Lotus Connections and external resources Discuss with subject matter experts, ask questions and share your knowledge Allows you to address the community in external applications, like email Access to external community collaboration tools like wikis, teamrooms, chat Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

Learn from the Expertise and Experience of Others Exchange viewpoint and share perspectives to increase innovation Easily create Blogs to share knowledge with a wide audience Keywords can be used to search within a Blog or across multiple blogs

Discover Information that has been Qualified by People like you Filter bookmarks by "tagging" them with as many keywords as you want Subscribe to your coworkers' bookmarked web pages Centrally store your bookmarks and share them with others

Leverage Your Network to Execute Day-to-day Tasks Store all information, email, files, bookmarks related to a task Organize your activities in personalized views Improves your ability to track critical information and people Leverage best practices through activity templates Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

Using Lotus Connections from your daily tools Microsoft® Office™ IBM Lotus Notes® IBM Lotus Sametime® IBM WebSphere® Portal Web Browser Extensibility Windows Explorer RIM BlackBerry® RESTful API Lotus Connections Services

Start with a person, or… So if you are looking for expertise; start with a topic

Start your search for a person, from Lotus Notes…

… or Microsoft SharePoint… Investigate colleague’s bookmarks Instructions for this custom integration can be found at: http://www.ibm.com/developerworks/lotus/library/connections-microsoft/

… or WebSphere Portal… Search default is by name however other fields can be selected Results display

Available today via ISSL; Atlas for Lotus Connections Relationship discovery Social network analysis and visualization

Lotus Connections Drives Innovative Product Development In order to grow the business faster, they needed a faster way to develop and evaluate new services concepts and business models. Challenge Increase the number of new services using communities of customers & partners Accelerate the evaluation of new service concepts and therefore be faster to market Grow market share and revenue through differentiated services and business models Business Value Deployed a Innovation Factory portal application that utilized the social software services of Lotus Connections to include communities of employees, customers and partners in the development and evaluation of new Telcom services. Solution Global Telecommunications Firm Sprint

Lotus Connections Accelerates Project Execution Needed to improve productivity when working with contractors and partners across the US on education curriculums. Challenge Built strong relationships across several art archival and preservation organizations Improved communication and status tracking of projects Accelerated the delivery of education curriculums created by a disconnected teams Business Value Using the Activities component of Lotus Connections so their entire network of employees, partners and customers can collaborate on the execution of projects. Solution Small Non-Profit Arts Organization Film Foundation

Lotus Connections Improves Productivity Want to improve employee productivity by delivering the best user experience, increase operational excellence, and foster innovation between teams Challenge Increase communication and coordination of projects between teams Reduce time required to find the correct people with the right expertise Improve collective intelligence of organization by sharing experiences Business Value Deployed enterprise wide implementation of the 5 social software services of Lotus Connections. Focused on enabling users to become more productive by working smarter and finding information – one key area was transfer of knowledge between engineering and call center staff. Solution Global Network and Communications Provider Cisco

Lotus Connections Helps Deliver Expertise To Customers No easy way to find, learn from and work with experts across the company Re-inventing the wheel again and again Challenge Improving the efficiency of key revenue generating employees Increase customer satisfaction with faster service Raising the reach and impact of their subject-matter experts Business Value Corporate white pages directory that allows employees to quickly find expertise in different markets, technology and financial services. Blogs, bookmarks and communities services are used so employees can share knowledge and get feedback from experts. Also, employees are using Activities to execute key deliverables faster Solution Global Financial Services Firm Deutsche Bank

Free Test drive Https:greenhouse.lotus.com More info: www.lotus.com/connections , or contact me

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