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1
WE SERVE PEOPLE.
2
STEVE JACOBSON
Founder & CEO
AT FAIRWAY INDEPENDENT MORTGAGE CORPORATION,
we pledge to provide distinctive quality and unparalleled customer service. Whether we
are serving a customer, a supplier or our branch network, we strive to provide a quick,
precise and helpful response. We believe in instilling confidence in those around us,
building knowledgeable consumers and self-assured team members.
At Fairway, we trust and depend on the expertise and efficiency of our personnel, since
the organization’s success is determined by the depth of our commitment to perform
as a unified team. Our flat organizational structure empowers them to be creative,
make decisions and think outside the box.
Fairway’s management team is committed to the individual success of every employee,
which means we will always support you in reaching your career goals.
Steve Jacobson
A Message from the CEO
3
Table of Contents
A Message from the CEO...............................2
Table of Contents............................................3
Our Vision/Core Values..................................4
Company History.............................................5
Why Fairway?....................................................6
Our Leadership Team......................................7
Products.............................................................8
Operations.........................................................9
Marketing.........................................................10
Mortgage Technology...................................12
Fairway IGNITE...............................................16
Learning & Development.............................18
Branch Support..............................................19
HR & Benefits.................................................20
Fairway Gives Back.......................................22
Notes...............................................................24
4
Our Vision/Core Values
At Fairway, it is our responsibility to create a fun, enlightening
environment where the team can live out our Core Values. We aim to
make our team members and customers feel a part of the Fairway family
while providing great customer service, speed and support by being kind,
humble and giving 100% every day – it’s WHAT we do and it’s WHO we are.
Fairway’s Core Values define who we are and what we strive to accomplish every day.
These values define how we work, how we interact with each other, and guide us in
determining how we best serve our customers and team members.
1 Humility First
We are grateful for the opportunities we have
and continue to work hard, always striving to
BE better and DO better.
6 Seek Wise Counsel
We value the input and perspective of others,
so we can make the best decisions possible.
2 Foster Growth  Knowledge
We understand the importance of education
and training and provide extensive on-boarding
support for new team members and deliver
access to discounted industry events further
nurturing professional growth.
7 Respect, Listen  Stay Balanced
We understand the importance of open
communication between our originators, also
known as “The Street”, and support staff. Major
decisions to policies and procedures are always
vetted first, before implementation.
3 Have Fun
We enjoy where we work and the people we
work with so we always strive to have fun each
and every day.
8 Committed To Serve
We are committed to serving our branches and
origination teams, allowing them to focus on
originating and closing loans.
4 Create An Amazing
Experience For You
From the day a new team member walks
through the door, it’s our goal to provide a
smooth and seamless transition for you, your
team, customers and business partners to
ensure an amazing experience.
9 Consistent, Honest
Communication
Communication to our team members and
management is fully transparent with daily
posts being sent to communicate events,
trainings, underwriting guideline changes, new
programs and more.
5 Speed To Respond
This is the mantra of Fairway’s Support
Teams, which continuously distinguishes us
in the marketplace.
10 Family Focused
We are committed to protecting the well-
being of our team members and consistently
promote a healthy work/life balance.
CORE values:
5
Company History
CORE values:
5,200+
TEAM MEMBERS
300+
BRANCHES
$17.6B
VOLUME
1,600+
PRODUCERS
RANKED
In collaboration with the
American Warrior Initiative,
WE HAVE RAISED $747,569 to
help wounded warriors in need.
Established the EMPLOYEE
STOCK OWNERSHIP PLAN
(ESOP) that gives employees
ownership of the company.
Providing HOPE,
ENCOURAGEMENT AND
RELIEF in time of need.
OUT OF THE
TOP 100
MORTGAGE
COMPANIES
in America by
MORTGAGE EXECUTIVE
M A G A Z I N E
#9LICENSED IN ALL
50 STATES
YEARS OF SERVICE, SPEED 
SATISFACTION SINCE 1996
6
Quality of Loan Process
We are dedicated to maximize our time and efficiency
through the entire loan process, including processing
and underwriting, as well as expedited decision making.
Early Delivery of Closing Documents
 Loan Funds
Our CEO has maintained his steadfast commitment
to Loan Officers, Branch Managers and customers for
more than 20 years. This commitment is what drives our
Closing Department to consistently provide early delivery
of closing documents and loan funds.
Extensive Products
At Fairway, we continuously listen to our Loan
Originators, also known as “THE STREET,” to add
cutting-edge products to ensure our customers have
the right options for all situations.
Commitment to Providing
Outstanding Service
We understand that customer service is imperative within
every aspect of the organization. Our commitment to
providing exceptional customer service to “THE STREET”
flows through to every customer, ensuring an exceptional
home loan experience.
Speed  Support
We provide our branches with some of the fastest turn
times in the industry giving a clear advantage in each
market. Our dedication to making every effort to respond
quickly is second to none.
Branch Support
Branch Support is our frontline and gateway to the entire
organization. Understanding urgency and making every
effort to respond in minutes allows each branch to
sustain maximum efficiency.
Marketing Support
Our full, in-house Marketing Department consistently serves
“The Street” by offering a one-stop shop for ALL marketing
that is efficient, creative and always evolving. The department
includes design, communications, events and support team
members to assist with each and every request.
Fairway Gives Back
One of the most amazing things about Fairway is the
heart and willingness of its employees to share and give
back. Fairway is a culture that has evolved entirely by
the people that work within it and the initiatives such as
the Fairway Cares and the American Warrior Initiative
(AWI) allow Fairway to strive to make a difference in our
communities and in people’s lives both within the
company and outside of the company.
We’re dedicated to providing an AMAZING EXPERIENCE for YOU every day.
Why Fairway?
Being in the mortgage industry for 28 years
and working at what I thought were a few
great places – MY ONLY REGRET IS I DIDN’T
COME TO FAIRWAY YEARS AGO.
There is not another mortgage company
that compares to Fairway – HERE AT
FAIRWAY WE DEFINITELY KNOW WE
HAVE OUR OWN SMALL SLICE OF
MORTGAGE HEAVEN.
-SARAH MIDDLETON,
EVP National Production  Marketing
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Our Leadership Team
FOUNDED IN 1996 by Steve
Jacobson, and named by a
childhood best friend, colleague
and forever member of the
Fairway family, Randy Cross,
Fairway Independent Mortgage
Corporation is a mortgage lender
headquartered in Madison,
Wisconsin and Carrollton, Texas.
AT FAIRWAY, CUSTOMER
SERVICE IS A WAY OF LIFE.
Fairway is dedicated to finding
great rates for customers and also
offers some of the fastest turn
times in the industry. The goal is to
act as a trusted advisor, providing
highly personalized service and
helping through every step of the
loan process. It’s all designed to
exceed expectations, guarantee
satisfaction and earn trust.
STEVE JACOBSON
Founder and Chief
Executive Officer
LEN KRUPINSKI
Chief Operating Officer
PAUL WALNICK
President, Business
Development/Servicing
SARAH MIDDLETON
President, Sales
Development/Recruiting
SCOTT FLETCHER
President, Risk
and Compliance
TODD GAVINSKI
Chief Financial Officer
TOM DIXON
Executive Vice
President, Operations
PAOLA KIELBLOCK
Executive Vice President,
Retail Products
BOB ORKIS
Chief Information Officer
JULIE FRY
Executive Vice President,
Human Resources
ERIC BROWN
Executive Vice President,
Business Development
MICHAEL BLAKE
Executive Vice President,
Secondary Marketing
TRISTA MAYER
Chief Compliance Officer
MAYA KOYFMAN
Chief Legal Officer
JOHN HOTCHKISS
Chief Risk Officer
TIM VALENTYN
EVP General Counsel
JOY KNOCH
EVP Operational Training
and Transition Support
RON KLUK
EVP Mortgage Technology
8
Fairway Independent Mortgage Corporation
is a Direct Seller/Servicer to all agencies!
• FNMA Seller Servicer
• FHLMC Seller Servicer
• GNMA Seller Servicer
Fairway offers a wide variety of products!
• FHA
• VA
• USDA
• JUMBO Product Offerings
- QM  Non-QM Products 		
- Interest Only Programs		
- High LTV Products
- Borrowers reduced
FICO scores
• FNMA  FHLMC
- Including Home Affordable
Lending Programs
Products
• Mortgage Credit Certificates
(MCC) Programs
• State Housing Finance Agency
Programs with DPA Assistance
• Renovation Lending Products
- FNMA Home Style
- FHA Limited
- FHA Full
• Condominium Lending Products
- Non-warrantable condos
- Condotel products
• Reverse Mortgage Loans
What makes us unique?
• Delegation for all product offerings which include:
Government, Conventional and Jumbo Products
• The ability to partner with specialty lenders to offer products 	 	
not available through agency product offerings
• Our Product Support Specialist Team that will serve as a concierge 	 	
team that will respond in one hour or less to “THE STREET”
• Our Development Team dedicated to support NEW Product
Requests from “THE STREET”
• Our Renovation Team specializing in agency renovation product offerings
• Our Product Training Team providing continued training for 	 	 	
existing/new products and assisting our branches through the 	 	
onboarding process
• Our Broker Team providing flexibility for non-retail loan programs
• Our Bond and Housing Team that supports over 63 State 		 	
Housing Agency Programs
9
Operations
Servicing
Premium, Private Label SERVICING Platform
• Easy to use website and mobile app
Concierge Customer Relations Team
• Welcome calls on every new loan
• Automated notifications when loan is sold
Lock Desk  Secondary Marketing
The Secondary Marketing and Lock Desk Teams are comprised of seasoned capital markets and pricing specialists.
The Lock Desk Team is available by phone or via email to address all pricing/lock related questions involving new
locks, relocks, renegotiations and extensions.
• Overnight rate lock protection
• Dedicated, toll-free number to address time sensitive matters
Reverse Mortgage
Take your career to the next level with our robust
Reverse MORTGAGE PLATFORM FOR BOTH
EXPERIENCED AND NEW-TO-THE-MARKET
LOAN OFFICERS. We offer a three-day training
course giving you the knowledge and resources
to succeed as a Reverse Mortgage Planner.
In addition to our in-depth training, you will also receive FULL
CORPORATE SUPPORT from a dedicated reverse only team that
includes processing, scenario desk, marketing and sales consulting,
access to personalized marketing materials such as power
points and brochures. You also will be eligible for a competitive
compensation program.
10
Marketing
Our full, in-house Marketing Department consistently
serves “THE STREET” by offering a one-stop shop
for ALL marketing that is efficient, creative and
always evolving. The department includes design,
communications, events and support team members
to assist with each and every request.
Marketing Transition Support
We understand how crucial timing is to your business when
transitioning to Fairway. Internal communication allows our
support team to proactively prepare for your arrival to Fairway
and day one of marketing by ordering business cards and
sending announcements about your move.
Custom Marketing Collateral
Our in-house creative team works with you directly on
custom collateral to fit your marketing strategies. Plus, our
communications team works directly with the Products and
Legal Departments to ensure all collateral is compliant and
within brand standards.
Loan Officer  Branch Websites
All Fairway Loan Officers and branches receive a free website
created and maintained by the web team with an online
loan application linked to Encompass that keeps all of your
clientele in one place.
Social Media
Your online presence can boost your ROI simply by generating
traffic that includes positive feedback and reviews. Our
communications team is here to ensure you are setup, trained
and staying compliant on all social media platforms.
Company Store
Increase brand awareness by purchasing promotional items and
closing gifts from our Company Store. Plus, you can even purchase
Fairway-branded trade show items for your next big event.
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Marketing
Announcement Collateral HBM Materials Greeting Card
Brochures Postcards Signage
Business Cards Presentations Social Media Images
Co-branded Collateral Recruiting Collateral Stationery
Emails Flyers Videos
Door Hangers Product Collateral
FAIRWAY MY WAY IS A FREE MARKETING PORTAL
available exclusively to Fairway team members.
With dozens of customizable flyers, emails and
automated campaigns to choose from, you
can grow your business while using your own
personalized marketing strategy.
Automated Email  Direct Mail Marketing Campaigns
Fairway My Way campaigns help you stay top of mind with prospects, past clients and business referral sources with
several direct mail campaigns and FREE email campaigns.
Marketing Support
Need assistance with your marketing efforts? Contact the Marketing support team for one-on-one help
or check out our training videos in Fairway My Way to get step-by-step training.
BUSINESS CAMPAIGNS
• Business Drip Campaign
• Bi-weekly e-Newsletter
• Referral Postcard Series
• Holiday  Birthday e-Campaigns
CUSTOMER CAMPAIGNS
• Newly Closed Loan Campaigns
• Monthly e-Newsletter
• Referral Postcard Series
• Holiday  Birthday e-Campaigns
CHOOSE FROM A WIDE VARIETY OF CUSTOMIZABLE COLLATERAL OPTIONS INCLUDING:
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Mortgage Technology
Close Faster
• Reduces closing time by 20%– that’s nine days per MBA average
• Simple five minute LOS integration allows for LO’s to view their pipeline and
the transferring of borrower documents and instantaneous loan status
• One app to facilitate communication with the borrower and Realtor
Lead the Pack
• Leapfrog other lenders who are still trying to figure out what a rocket is
• Recruit and maintain top talent with cutting-edge technology
• Keep the LO front and center in the transaction with individually branded apps
• Control the entire loan lifecycle from a single app
Compliant Convenience
• Vetted by some of the toughest compliance departments in the industry
• Generate pre-qualifications on the go while automatically tracking in your LOS
• Enterprise-level controls allow for LO autonomy with executive level visibility
Enhance relationships. Stay ahead of your competition.
CLOSE LOANS FASTER.
13
Mortgage Technology
YOUR MOTIVATOR ACCOUNT WILL INCLUDE THE FOLLOWING:
MOTIVATOR CRM is a complete DIGITAL MARKETING
platform with the HEART OF A CRM created exclusively for
Fairway Independent Mortgage Corporation.
www.motivatorcrm.com
Digital Marketing
Fresh weekly content on your site three times each week
Monthly customer newsletter (past and current clients)
Monthly Realtor newsletter
Weekly Realtor communications (for your top agents)
Modern website
• Includes MLS home search for your customers
• Integrated with the CRM and emails
• Hundreds of articles on lending and homeownership
• Bio  testimonials
• Links out to your Ellie Mae application
• Mobile responsive website
CRM System
Platform integrated with Encompass,
HomeScouting, Outlook,  websites
Automatic lead integration from Lending Tree,
Zillow, Home Scouting, iMove and more
CRM communication platform
• Audience focused email campaigns
- Over 15 different email campaigns for
customers and business partners designed
to turn prospects into customers
- Linked to your website
• Sales dashboards
• In-process workflow emails
- Updates customers about loan status
- Warns of lending pitfalls
- Organizes buyer, agents and teams
- Markets to real estate agents
- Produces successful closings
14
Home Scouting
This free mobile app provides 100% of the available
listings from every real estate company with accurate,
up-to-date information. Using your personal VIP code,
clients will download a version of the app to search
homes for sale customized with your information!
LOAN OFFICER BENEFITS:
• Immediate and daily reporting of buyer’s home 	 	
search activity - so you know who to call and when
• You are advertised to your customers on every screen
• Customers can contact you directly from the app
CUSTOMER VALUE:
• 100% of the MLS listings
• Accurate and up-to-date information
• Their contact information is private and will not
be provided or sold
• GPS enabled searches
• School district boundaries  locations
• Bird’s-eye view
Mortgage Technology
HBM’s proven business model averages 1-3 NEW loans
per month while helping retain past and current clients
for future business. Their consumer-facing technology,
including the Home Scouting® mobile app and Sold
Home Alert® Nosy Neighbor campaign, helps prevent
your customers from going to the competition.
The Fairway Marketing Department provides an extensive
library of collateral for marketing the Home Scouting and
Sold Home Alert to your customers. You can send emails,
download flyers, share images on social media or send
direct mail postcards to your contacts and customers
straight from our marketing portal.
A real estate service of
Home Buyers Marketing II, Inc.
100%
13
Consumers love Home Scouting Mobile!
Buyers can
find 100%
of the listing
for sale. 90X
One-third of
home scouting
users login 90
times each month.
Average hang
time is 13 minutes.
You are marked
on every page.
Sold Home Alert
Everyone’s nosy about what is selling in their
neighborhood! This interactive email includes
information about homes that have recently sold in
or near a customer’s neighborhood. It also provides
the sold price, days on market, photos and more.
LOAN OFFICER BENEFITS:
• No personal labor required
• Unlimited customer enrollment
• Auto-upload your entire past client database
• You are advertised on every screen your customers view
• Prompts refinancing questions and new business 		
opportunities
CUSTOMER VALUE:
• Delivered every 30 days with 24/7 web access to
sold homes and listings for sale
• Helps determine the value of their home or
refinance opportunity
• Learn the market and have more confidence
when making
15
Mortgage Technology
Loan Officers who use EDGE and RateWatch®
are able to provide a value-added
service to their clients. By building presentations that show principal reduction
and asset accumulation while demonstrating a variety of loan program choices,
Loan Officers are able to take control of the sales experience like never before.
Mortgage Coach EDGE allows the user to push out live presentations to clients,
alert referral partners to viewing of their presentations, create videos and feature
presentations created in EDGE on social media. RateWatch®
provides users with
the ability to see live market changes, 24/7. Through Fairway, Mortgage Coach
EDGE which includes RateWatch®
is available for a cost of $30.00 per month per
user and billed to the branch through Fairway’s Accounting Department. This is a
significant discount, and Fairway picks up the
remaining cost.
Visit www.mortgagecoach.com for more information
Please email kathyb@fairwaymc.com to get team members signed up!
16
Fairway IGNITE provides leadership and sales coaching by top producing Fairway
Loan Officers and Managers who not only know Fairway’s systems and tools, but also
understand the critical aspects of how to coach someone up to the next level.
• One-on-one’s
• Pods – coaching 3-4 team members together
• Branch unplugged events
• G.R.I.T. (Loan Officers with less than 1 year in the business)
• Operational coaching
• Dream Big Sales Summit
• Coach the coaches
• Leadership series
Fairway IGNITE
Run to the ROAR!
17
Benefits of IGNITE
• Implementing the consistent daily/weekly/monthly activities required to grow your
business and increase your volume year after year
• How to build a team and hire the right people
• Organization skills and time blocking for maximum efficiency
• Life balance and learning how to delegate tasks
• Leadership skill development
• Best Practices: Home Scouting, Encompass, Fairway My Way, Motivator CRM, etc.
• Peer accountability at the highest level
Fairway IGNITE
18
AT FAIRWAY, you and your staff will experience one-on-one hands on attention
by industry experts. With Fairway University, your training can be completed
anytime and anywhere!
You will not only be immersed into our company culture, you will experience a
FUN, engaging work environment like no other.
• 120 day on-boarding plan with training and business mentors 		 	
(Partnership for success!)
• On-site trainers (WE will come to YOU!)
• On-demand training videos (Clear, concise, targeted resources available
on YOUR time!)
• Live Webinars (Questions answered immediately!)
• Monthly processing boot camps (Process like a PRO!)
• Branch Manager Training Program
• AskTraining.com - Team of trainers at your service to help you through files
You will be fully equipped with the tools and knowledge you need to be
successful. Fairway’s training platform allows you to focus on building your
business, while learning our systems the “Fair Way.” Our service delivery
model is to partner with you to input files quicker and cleaner for faster
approvals and closing.
No Limits to Learning!
Learning  Development
Fairway’s philosophy of ‘EXCELLENT SERVICE’ is as true
for their branches as it is for their customers. WE ARE SO
FORTUNATE to have a group of EXTREMELY DEDICATED
INDIVIDUALS supporting us every step of the way.
DEDICATION IS A WAY OF LIFE AT FAIRWAY.
-RUTH HUDSPETH  BILL REYNOLDS,
Winston Salem, NC
19
Branch Support
WE ARE A UNIQUE, ONE-OF-A-KIND SUPPORT DEPARTMENT that you will
only find at Fairway. We support the entire network in a quick, efficient and
friendly manner with any and all types of questions. We work closely with
our Branch Managers, sales force and processing teams to aid in continual
success and growth of our growing Fairway family.
1. We guarantee a confirmation email that we have received your request 	
within three minutes. This is a personal email that lets you know we 	
are working on your question and will have a final answer for you 		
shortly. We resolve 80% of email requests within 10 minutes, while the 	
other 20% of requests are more department-specific and are directed 	
seamlessly to the appropriate team.
2. We are staffed 12 hours a day Monday through Friday, plus an additional 	
10 hours on Saturdays.
3. Our team consists of industry experts with over 10 years of mortgage 	
experience ranging from processing to mortgage broker owner.
National Processing Team
We are your hands on, boots on the ground, National Processing Team that
works with new branches for the first 120 days and existing branches that
need emergency help or overflow help. We ensure your loans continue
to close on time during your team’s transition period. We are staffed and
able to provide coverage to new branches at each step of the loan process,
which allows your processing staff to be properly trained during your
transition. We assist with getting your files entered into Encompass all the
way through to funding, and we work with each branch based on their
individual needs.
Branch Support is like the lifesaver ring on a boat. When you need help, someone
from Branch Support throws out the ’lifesaver/lifeline’ really, really fast because
they know you need help and want assistance now. Fast, effective and useful
day-to-day help for the Loan Officer.
-KEN PEDERSON, Branch Manager, Lancaster, PA
20
Fairway’s dedicated Human Resources Team is your partner every step of the way.
Your employment experience is our #1 priority!
We ensure our team members’ best interests are at hand, cultivating the Fairway Core Values,
supporting career and development aspirations, and always listening to our team members for
continuous satisfaction. Fairway’s HR Team is here to SERVE!
Health Insurance
Full-time team members have access to comprehensive
medical, dental and vision plans effective on the first
of the month following or coinciding with 30 days of
employment. Fairway understands that everyone has
different medical needs and concerns, which is why we
offer four different health plans; two traditional copay
plans and two high-deductible/HSA plans.
401K Retirement Plan
Fairway team members are encouraged to participate
in our 401(k) Retirement Plan through Fidelity
Investments. Both traditional (pre-tax) and Roth (after-
tax) contributions are allowed, and employer matching
contributions are also provided. Rollovers from other
401(k) plans are welcome. All team members, including
part-time (employees), are eligible for participation on
the first of the month following or coinciding with 30
days of employment.
Life / ADD Insurance
Full-time team members receive a $10,000 employer-
paid life/ADD policy. There is no cost to the team
member for this benefit. Supplemental voluntary
coverage is also available for the team member, spouse/
domestic partner and children for an additional out-of-
pocket expense.
Supplemental Benefits
Fairway team members receive employer-paid short-
term disability, and have the option of electing other
voluntary, employee-paid benefits, including long-term
disability, critical illness and accident insurance.
Flexible Spending Account
Fairway team members can participate in qualified
Flexible Spending Accounts (FSA). These plans allow you
to pay for out-of-pocket medical/dental/vision, daycare
and transportation expenses with pre-tax dollars.
Team Member Relief Program
We understand that some of us face trying times, which
is why Fairway offers assistance to team members with
financial concerns due to unforeseen events.
Payroll
Fairway has a biweekly payroll calendar. Commissions
are paid on the next available pay date following the loan
funding date.  An Employee Self-Service site allows for
online viewing of pay stubs and W2s.
Employee Stock Ownership Plan
Fairway has an Employee Stock Ownership Plan (ESOP)
that allows employees to not only accumulate additional
retirement savings, but also have ownership in the
company. The ESOP is company-funded, and eligibility is
based on several different factors.
HR  Benefits
21
Discount Programs
Fairway constantly strives to add more benefits for our team.
Currently, Fairway team members have access to discounts through
Enterprise, National, Dell, ASPCA, Hyatt Hotels, ATT, Sprint,
T-Mobile and more!
Giving Back by Serving Those Who Serve
“Giving back” to wounded heroes through payroll deduction is
encouraged, because it is through the generous donations of Fairway
employees, that Fairway branches nationwide have been able to fund
dozens of local initiatives helping hometown heroes when they come
home from war.
Wellness
Fairway encourages and supports employee Wellness initiatives
through numerous programs, including Isagenix supplements, a
wellness reimbursement program, weight loss support, wellness
challenges and an informative weekly newsletter.
Team Member Coaching
Fairway promotes lifetime learning by offering industry specific,
professional coaching to originators at a discounted price.
Monthly Marketing Calls
Special guests are invited to address staff on topics for continuous
improvement as well as business building ideas. These are calls you
will NOT want to miss!
Monthly Manager Calls
Each month managers are able to dial in and hear the latest updates
on “all things Fairway” and organizational initiatives. Communication is
KEY to helping our team members succeed!
Weekly Friday Calls
Fairway ends each week with organizational updates hosted by our
CEO and President.
HR  Benefits
22
Fairway Gives Back
Education is a big part of the American Warrior Initiative
(AWI). Louise Thaxton, Director of the Military Mortgage
Specialists, a designation exclusive to employees of
Fairway, and Sean Parnell, New York Times bestselling
author of the book, “Outlaw Platoon”, are the
co-directors of AWI.
Sean and Louise have spoken to thousands of real estate
professionals and hundreds of Fairway team members
around the country at American Warrior Real Estate
Professional (AWREP) and Military Mortgage Specialist
(MMS) boot camps to bring awareness of the challenges
facing our men and women in uniform upon their return
home from deployment.
Partnering with local Fairway branches, they have
spearheaded dozens of give-back initiatives for wounded
heroes nationwide. To learn more about AWI,
please visit www.AmericanWarriorInitiative.com.
AWREP Boot Camps are hosted by local Fairway
branches throughout the nation for real estate agents
to not only receive continuing education credits, but
also the certification of American Warrior Real Estate
Professional. The objective of AWI in offering the
AWREP Program is to provide a platform whereby real
estate professionals are trained and equipped to handle
the home purchase needs of active and former military
clients with excellence.
American Warrior Initiative
American Warrior Real
Estate Professional (AWREP)
23
Fairway Gives Back
Exclusive to Fairway Loan Officers, Processors,
Closers, Loan Officer Assistants and Branch Managers,
the Military Mortgage Specialist Designation thoroughly
trains and equips our loan professionals to handle the
home loan needs of active and former military clients
with excellence.
FairwayCares is a program under the Fairway Foundation, a
501(c)(3) organization, providing individuals, their families
and caregivers, hope, encouragement and relief in time
of loss. FairwayCares is not only a movement but a group
of people dedicated to encouraging and helping hurting
people. Whether it is sending a family on an all-expense
paid vacation to Disney World because it is the wish of
their little boy with cancer, assisting with childcare and
medical expenses for a Marine veteran and his wife who
has stage 4 cancer or donating to the people in the South
who have lost everything in the flood waters, our Fairway
team goes above and beyond to help those in need.
Through the FairwayCares Foundation, we also
developed the Hidden Beauty Retreat and Steph
AngelHouse to give people who are going through
pain and hardship a special place to enjoy time of
peace and solitude.
The good and giving people of Fairway go above and
beyond to show they care. They give their time, their
money and their resources all because #FairwayCares.
To learn more about FairwayCares, please visit
www.FairwayCares.org.
Military Mortgage Specialist (MMS)
Fairway Cares
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Notes
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Notes
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Notes
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Notes
28
For more information about Fairway Independent Mortgage Corporation,
please visit WWW.FAIRWAYINDEPENDENTMC.COM
facebook.com/FairwayMortgage @fairwayimc linkedin.com/company/
fairway-independent-mortgage-corporation
twitter.com/FairwayMC
Copyright©2017 Fairway Independent Mortgage Corporation. NMLS#2289. 4801 S. Biltmore Lane, Madison, WI 53718, 1-877-699-0353Equal
Housing Lender. For real estate and lending professionals only and not for distribution to consumers. This document is not an
“advertisement” as defined in 12 CFR 226.2(a)(2). This communication may contain information that is privileged, confidential, legally
privileged, and/or exempt from disclosure under applicable law. Distribution to the general public is prohibited. All rights reserved.

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Loan Officer Recruiting Brochure

  • 2. 2 STEVE JACOBSON Founder & CEO AT FAIRWAY INDEPENDENT MORTGAGE CORPORATION, we pledge to provide distinctive quality and unparalleled customer service. Whether we are serving a customer, a supplier or our branch network, we strive to provide a quick, precise and helpful response. We believe in instilling confidence in those around us, building knowledgeable consumers and self-assured team members. At Fairway, we trust and depend on the expertise and efficiency of our personnel, since the organization’s success is determined by the depth of our commitment to perform as a unified team. Our flat organizational structure empowers them to be creative, make decisions and think outside the box. Fairway’s management team is committed to the individual success of every employee, which means we will always support you in reaching your career goals. Steve Jacobson A Message from the CEO
  • 3. 3 Table of Contents A Message from the CEO...............................2 Table of Contents............................................3 Our Vision/Core Values..................................4 Company History.............................................5 Why Fairway?....................................................6 Our Leadership Team......................................7 Products.............................................................8 Operations.........................................................9 Marketing.........................................................10 Mortgage Technology...................................12 Fairway IGNITE...............................................16 Learning & Development.............................18 Branch Support..............................................19 HR & Benefits.................................................20 Fairway Gives Back.......................................22 Notes...............................................................24
  • 4. 4 Our Vision/Core Values At Fairway, it is our responsibility to create a fun, enlightening environment where the team can live out our Core Values. We aim to make our team members and customers feel a part of the Fairway family while providing great customer service, speed and support by being kind, humble and giving 100% every day – it’s WHAT we do and it’s WHO we are. Fairway’s Core Values define who we are and what we strive to accomplish every day. These values define how we work, how we interact with each other, and guide us in determining how we best serve our customers and team members. 1 Humility First We are grateful for the opportunities we have and continue to work hard, always striving to BE better and DO better. 6 Seek Wise Counsel We value the input and perspective of others, so we can make the best decisions possible. 2 Foster Growth Knowledge We understand the importance of education and training and provide extensive on-boarding support for new team members and deliver access to discounted industry events further nurturing professional growth. 7 Respect, Listen Stay Balanced We understand the importance of open communication between our originators, also known as “The Street”, and support staff. Major decisions to policies and procedures are always vetted first, before implementation. 3 Have Fun We enjoy where we work and the people we work with so we always strive to have fun each and every day. 8 Committed To Serve We are committed to serving our branches and origination teams, allowing them to focus on originating and closing loans. 4 Create An Amazing Experience For You From the day a new team member walks through the door, it’s our goal to provide a smooth and seamless transition for you, your team, customers and business partners to ensure an amazing experience. 9 Consistent, Honest Communication Communication to our team members and management is fully transparent with daily posts being sent to communicate events, trainings, underwriting guideline changes, new programs and more. 5 Speed To Respond This is the mantra of Fairway’s Support Teams, which continuously distinguishes us in the marketplace. 10 Family Focused We are committed to protecting the well- being of our team members and consistently promote a healthy work/life balance. CORE values:
  • 5. 5 Company History CORE values: 5,200+ TEAM MEMBERS 300+ BRANCHES $17.6B VOLUME 1,600+ PRODUCERS RANKED In collaboration with the American Warrior Initiative, WE HAVE RAISED $747,569 to help wounded warriors in need. Established the EMPLOYEE STOCK OWNERSHIP PLAN (ESOP) that gives employees ownership of the company. Providing HOPE, ENCOURAGEMENT AND RELIEF in time of need. OUT OF THE TOP 100 MORTGAGE COMPANIES in America by MORTGAGE EXECUTIVE M A G A Z I N E #9LICENSED IN ALL 50 STATES YEARS OF SERVICE, SPEED SATISFACTION SINCE 1996
  • 6. 6 Quality of Loan Process We are dedicated to maximize our time and efficiency through the entire loan process, including processing and underwriting, as well as expedited decision making. Early Delivery of Closing Documents Loan Funds Our CEO has maintained his steadfast commitment to Loan Officers, Branch Managers and customers for more than 20 years. This commitment is what drives our Closing Department to consistently provide early delivery of closing documents and loan funds. Extensive Products At Fairway, we continuously listen to our Loan Originators, also known as “THE STREET,” to add cutting-edge products to ensure our customers have the right options for all situations. Commitment to Providing Outstanding Service We understand that customer service is imperative within every aspect of the organization. Our commitment to providing exceptional customer service to “THE STREET” flows through to every customer, ensuring an exceptional home loan experience. Speed Support We provide our branches with some of the fastest turn times in the industry giving a clear advantage in each market. Our dedication to making every effort to respond quickly is second to none. Branch Support Branch Support is our frontline and gateway to the entire organization. Understanding urgency and making every effort to respond in minutes allows each branch to sustain maximum efficiency. Marketing Support Our full, in-house Marketing Department consistently serves “The Street” by offering a one-stop shop for ALL marketing that is efficient, creative and always evolving. The department includes design, communications, events and support team members to assist with each and every request. Fairway Gives Back One of the most amazing things about Fairway is the heart and willingness of its employees to share and give back. Fairway is a culture that has evolved entirely by the people that work within it and the initiatives such as the Fairway Cares and the American Warrior Initiative (AWI) allow Fairway to strive to make a difference in our communities and in people’s lives both within the company and outside of the company. We’re dedicated to providing an AMAZING EXPERIENCE for YOU every day. Why Fairway? Being in the mortgage industry for 28 years and working at what I thought were a few great places – MY ONLY REGRET IS I DIDN’T COME TO FAIRWAY YEARS AGO. There is not another mortgage company that compares to Fairway – HERE AT FAIRWAY WE DEFINITELY KNOW WE HAVE OUR OWN SMALL SLICE OF MORTGAGE HEAVEN. -SARAH MIDDLETON, EVP National Production Marketing
  • 7. 7 Our Leadership Team FOUNDED IN 1996 by Steve Jacobson, and named by a childhood best friend, colleague and forever member of the Fairway family, Randy Cross, Fairway Independent Mortgage Corporation is a mortgage lender headquartered in Madison, Wisconsin and Carrollton, Texas. AT FAIRWAY, CUSTOMER SERVICE IS A WAY OF LIFE. Fairway is dedicated to finding great rates for customers and also offers some of the fastest turn times in the industry. The goal is to act as a trusted advisor, providing highly personalized service and helping through every step of the loan process. It’s all designed to exceed expectations, guarantee satisfaction and earn trust. STEVE JACOBSON Founder and Chief Executive Officer LEN KRUPINSKI Chief Operating Officer PAUL WALNICK President, Business Development/Servicing SARAH MIDDLETON President, Sales Development/Recruiting SCOTT FLETCHER President, Risk and Compliance TODD GAVINSKI Chief Financial Officer TOM DIXON Executive Vice President, Operations PAOLA KIELBLOCK Executive Vice President, Retail Products BOB ORKIS Chief Information Officer JULIE FRY Executive Vice President, Human Resources ERIC BROWN Executive Vice President, Business Development MICHAEL BLAKE Executive Vice President, Secondary Marketing TRISTA MAYER Chief Compliance Officer MAYA KOYFMAN Chief Legal Officer JOHN HOTCHKISS Chief Risk Officer TIM VALENTYN EVP General Counsel JOY KNOCH EVP Operational Training and Transition Support RON KLUK EVP Mortgage Technology
  • 8. 8 Fairway Independent Mortgage Corporation is a Direct Seller/Servicer to all agencies! • FNMA Seller Servicer • FHLMC Seller Servicer • GNMA Seller Servicer Fairway offers a wide variety of products! • FHA • VA • USDA • JUMBO Product Offerings - QM Non-QM Products - Interest Only Programs - High LTV Products - Borrowers reduced FICO scores • FNMA FHLMC - Including Home Affordable Lending Programs Products • Mortgage Credit Certificates (MCC) Programs • State Housing Finance Agency Programs with DPA Assistance • Renovation Lending Products - FNMA Home Style - FHA Limited - FHA Full • Condominium Lending Products - Non-warrantable condos - Condotel products • Reverse Mortgage Loans What makes us unique? • Delegation for all product offerings which include: Government, Conventional and Jumbo Products • The ability to partner with specialty lenders to offer products not available through agency product offerings • Our Product Support Specialist Team that will serve as a concierge team that will respond in one hour or less to “THE STREET” • Our Development Team dedicated to support NEW Product Requests from “THE STREET” • Our Renovation Team specializing in agency renovation product offerings • Our Product Training Team providing continued training for existing/new products and assisting our branches through the onboarding process • Our Broker Team providing flexibility for non-retail loan programs • Our Bond and Housing Team that supports over 63 State Housing Agency Programs
  • 9. 9 Operations Servicing Premium, Private Label SERVICING Platform • Easy to use website and mobile app Concierge Customer Relations Team • Welcome calls on every new loan • Automated notifications when loan is sold Lock Desk Secondary Marketing The Secondary Marketing and Lock Desk Teams are comprised of seasoned capital markets and pricing specialists. The Lock Desk Team is available by phone or via email to address all pricing/lock related questions involving new locks, relocks, renegotiations and extensions. • Overnight rate lock protection • Dedicated, toll-free number to address time sensitive matters Reverse Mortgage Take your career to the next level with our robust Reverse MORTGAGE PLATFORM FOR BOTH EXPERIENCED AND NEW-TO-THE-MARKET LOAN OFFICERS. We offer a three-day training course giving you the knowledge and resources to succeed as a Reverse Mortgage Planner. In addition to our in-depth training, you will also receive FULL CORPORATE SUPPORT from a dedicated reverse only team that includes processing, scenario desk, marketing and sales consulting, access to personalized marketing materials such as power points and brochures. You also will be eligible for a competitive compensation program.
  • 10. 10 Marketing Our full, in-house Marketing Department consistently serves “THE STREET” by offering a one-stop shop for ALL marketing that is efficient, creative and always evolving. The department includes design, communications, events and support team members to assist with each and every request. Marketing Transition Support We understand how crucial timing is to your business when transitioning to Fairway. Internal communication allows our support team to proactively prepare for your arrival to Fairway and day one of marketing by ordering business cards and sending announcements about your move. Custom Marketing Collateral Our in-house creative team works with you directly on custom collateral to fit your marketing strategies. Plus, our communications team works directly with the Products and Legal Departments to ensure all collateral is compliant and within brand standards. Loan Officer Branch Websites All Fairway Loan Officers and branches receive a free website created and maintained by the web team with an online loan application linked to Encompass that keeps all of your clientele in one place. Social Media Your online presence can boost your ROI simply by generating traffic that includes positive feedback and reviews. Our communications team is here to ensure you are setup, trained and staying compliant on all social media platforms. Company Store Increase brand awareness by purchasing promotional items and closing gifts from our Company Store. Plus, you can even purchase Fairway-branded trade show items for your next big event.
  • 11. 11 Marketing Announcement Collateral HBM Materials Greeting Card Brochures Postcards Signage Business Cards Presentations Social Media Images Co-branded Collateral Recruiting Collateral Stationery Emails Flyers Videos Door Hangers Product Collateral FAIRWAY MY WAY IS A FREE MARKETING PORTAL available exclusively to Fairway team members. With dozens of customizable flyers, emails and automated campaigns to choose from, you can grow your business while using your own personalized marketing strategy. Automated Email Direct Mail Marketing Campaigns Fairway My Way campaigns help you stay top of mind with prospects, past clients and business referral sources with several direct mail campaigns and FREE email campaigns. Marketing Support Need assistance with your marketing efforts? Contact the Marketing support team for one-on-one help or check out our training videos in Fairway My Way to get step-by-step training. BUSINESS CAMPAIGNS • Business Drip Campaign • Bi-weekly e-Newsletter • Referral Postcard Series • Holiday Birthday e-Campaigns CUSTOMER CAMPAIGNS • Newly Closed Loan Campaigns • Monthly e-Newsletter • Referral Postcard Series • Holiday Birthday e-Campaigns CHOOSE FROM A WIDE VARIETY OF CUSTOMIZABLE COLLATERAL OPTIONS INCLUDING:
  • 12. 12 Mortgage Technology Close Faster • Reduces closing time by 20%– that’s nine days per MBA average • Simple five minute LOS integration allows for LO’s to view their pipeline and the transferring of borrower documents and instantaneous loan status • One app to facilitate communication with the borrower and Realtor Lead the Pack • Leapfrog other lenders who are still trying to figure out what a rocket is • Recruit and maintain top talent with cutting-edge technology • Keep the LO front and center in the transaction with individually branded apps • Control the entire loan lifecycle from a single app Compliant Convenience • Vetted by some of the toughest compliance departments in the industry • Generate pre-qualifications on the go while automatically tracking in your LOS • Enterprise-level controls allow for LO autonomy with executive level visibility Enhance relationships. Stay ahead of your competition. CLOSE LOANS FASTER.
  • 13. 13 Mortgage Technology YOUR MOTIVATOR ACCOUNT WILL INCLUDE THE FOLLOWING: MOTIVATOR CRM is a complete DIGITAL MARKETING platform with the HEART OF A CRM created exclusively for Fairway Independent Mortgage Corporation. www.motivatorcrm.com Digital Marketing Fresh weekly content on your site three times each week Monthly customer newsletter (past and current clients) Monthly Realtor newsletter Weekly Realtor communications (for your top agents) Modern website • Includes MLS home search for your customers • Integrated with the CRM and emails • Hundreds of articles on lending and homeownership • Bio testimonials • Links out to your Ellie Mae application • Mobile responsive website CRM System Platform integrated with Encompass, HomeScouting, Outlook, websites Automatic lead integration from Lending Tree, Zillow, Home Scouting, iMove and more CRM communication platform • Audience focused email campaigns - Over 15 different email campaigns for customers and business partners designed to turn prospects into customers - Linked to your website • Sales dashboards • In-process workflow emails - Updates customers about loan status - Warns of lending pitfalls - Organizes buyer, agents and teams - Markets to real estate agents - Produces successful closings
  • 14. 14 Home Scouting This free mobile app provides 100% of the available listings from every real estate company with accurate, up-to-date information. Using your personal VIP code, clients will download a version of the app to search homes for sale customized with your information! LOAN OFFICER BENEFITS: • Immediate and daily reporting of buyer’s home search activity - so you know who to call and when • You are advertised to your customers on every screen • Customers can contact you directly from the app CUSTOMER VALUE: • 100% of the MLS listings • Accurate and up-to-date information • Their contact information is private and will not be provided or sold • GPS enabled searches • School district boundaries locations • Bird’s-eye view Mortgage Technology HBM’s proven business model averages 1-3 NEW loans per month while helping retain past and current clients for future business. Their consumer-facing technology, including the Home Scouting® mobile app and Sold Home Alert® Nosy Neighbor campaign, helps prevent your customers from going to the competition. The Fairway Marketing Department provides an extensive library of collateral for marketing the Home Scouting and Sold Home Alert to your customers. You can send emails, download flyers, share images on social media or send direct mail postcards to your contacts and customers straight from our marketing portal. A real estate service of Home Buyers Marketing II, Inc. 100% 13 Consumers love Home Scouting Mobile! Buyers can find 100% of the listing for sale. 90X One-third of home scouting users login 90 times each month. Average hang time is 13 minutes. You are marked on every page. Sold Home Alert Everyone’s nosy about what is selling in their neighborhood! This interactive email includes information about homes that have recently sold in or near a customer’s neighborhood. It also provides the sold price, days on market, photos and more. LOAN OFFICER BENEFITS: • No personal labor required • Unlimited customer enrollment • Auto-upload your entire past client database • You are advertised on every screen your customers view • Prompts refinancing questions and new business opportunities CUSTOMER VALUE: • Delivered every 30 days with 24/7 web access to sold homes and listings for sale • Helps determine the value of their home or refinance opportunity • Learn the market and have more confidence when making
  • 15. 15 Mortgage Technology Loan Officers who use EDGE and RateWatch® are able to provide a value-added service to their clients. By building presentations that show principal reduction and asset accumulation while demonstrating a variety of loan program choices, Loan Officers are able to take control of the sales experience like never before. Mortgage Coach EDGE allows the user to push out live presentations to clients, alert referral partners to viewing of their presentations, create videos and feature presentations created in EDGE on social media. RateWatch® provides users with the ability to see live market changes, 24/7. Through Fairway, Mortgage Coach EDGE which includes RateWatch® is available for a cost of $30.00 per month per user and billed to the branch through Fairway’s Accounting Department. This is a significant discount, and Fairway picks up the remaining cost. Visit www.mortgagecoach.com for more information Please email kathyb@fairwaymc.com to get team members signed up!
  • 16. 16 Fairway IGNITE provides leadership and sales coaching by top producing Fairway Loan Officers and Managers who not only know Fairway’s systems and tools, but also understand the critical aspects of how to coach someone up to the next level. • One-on-one’s • Pods – coaching 3-4 team members together • Branch unplugged events • G.R.I.T. (Loan Officers with less than 1 year in the business) • Operational coaching • Dream Big Sales Summit • Coach the coaches • Leadership series Fairway IGNITE Run to the ROAR!
  • 17. 17 Benefits of IGNITE • Implementing the consistent daily/weekly/monthly activities required to grow your business and increase your volume year after year • How to build a team and hire the right people • Organization skills and time blocking for maximum efficiency • Life balance and learning how to delegate tasks • Leadership skill development • Best Practices: Home Scouting, Encompass, Fairway My Way, Motivator CRM, etc. • Peer accountability at the highest level Fairway IGNITE
  • 18. 18 AT FAIRWAY, you and your staff will experience one-on-one hands on attention by industry experts. With Fairway University, your training can be completed anytime and anywhere! You will not only be immersed into our company culture, you will experience a FUN, engaging work environment like no other. • 120 day on-boarding plan with training and business mentors (Partnership for success!) • On-site trainers (WE will come to YOU!) • On-demand training videos (Clear, concise, targeted resources available on YOUR time!) • Live Webinars (Questions answered immediately!) • Monthly processing boot camps (Process like a PRO!) • Branch Manager Training Program • AskTraining.com - Team of trainers at your service to help you through files You will be fully equipped with the tools and knowledge you need to be successful. Fairway’s training platform allows you to focus on building your business, while learning our systems the “Fair Way.” Our service delivery model is to partner with you to input files quicker and cleaner for faster approvals and closing. No Limits to Learning! Learning Development Fairway’s philosophy of ‘EXCELLENT SERVICE’ is as true for their branches as it is for their customers. WE ARE SO FORTUNATE to have a group of EXTREMELY DEDICATED INDIVIDUALS supporting us every step of the way. DEDICATION IS A WAY OF LIFE AT FAIRWAY. -RUTH HUDSPETH BILL REYNOLDS, Winston Salem, NC
  • 19. 19 Branch Support WE ARE A UNIQUE, ONE-OF-A-KIND SUPPORT DEPARTMENT that you will only find at Fairway. We support the entire network in a quick, efficient and friendly manner with any and all types of questions. We work closely with our Branch Managers, sales force and processing teams to aid in continual success and growth of our growing Fairway family. 1. We guarantee a confirmation email that we have received your request within three minutes. This is a personal email that lets you know we are working on your question and will have a final answer for you shortly. We resolve 80% of email requests within 10 minutes, while the other 20% of requests are more department-specific and are directed seamlessly to the appropriate team. 2. We are staffed 12 hours a day Monday through Friday, plus an additional 10 hours on Saturdays. 3. Our team consists of industry experts with over 10 years of mortgage experience ranging from processing to mortgage broker owner. National Processing Team We are your hands on, boots on the ground, National Processing Team that works with new branches for the first 120 days and existing branches that need emergency help or overflow help. We ensure your loans continue to close on time during your team’s transition period. We are staffed and able to provide coverage to new branches at each step of the loan process, which allows your processing staff to be properly trained during your transition. We assist with getting your files entered into Encompass all the way through to funding, and we work with each branch based on their individual needs. Branch Support is like the lifesaver ring on a boat. When you need help, someone from Branch Support throws out the ’lifesaver/lifeline’ really, really fast because they know you need help and want assistance now. Fast, effective and useful day-to-day help for the Loan Officer. -KEN PEDERSON, Branch Manager, Lancaster, PA
  • 20. 20 Fairway’s dedicated Human Resources Team is your partner every step of the way. Your employment experience is our #1 priority! We ensure our team members’ best interests are at hand, cultivating the Fairway Core Values, supporting career and development aspirations, and always listening to our team members for continuous satisfaction. Fairway’s HR Team is here to SERVE! Health Insurance Full-time team members have access to comprehensive medical, dental and vision plans effective on the first of the month following or coinciding with 30 days of employment. Fairway understands that everyone has different medical needs and concerns, which is why we offer four different health plans; two traditional copay plans and two high-deductible/HSA plans. 401K Retirement Plan Fairway team members are encouraged to participate in our 401(k) Retirement Plan through Fidelity Investments. Both traditional (pre-tax) and Roth (after- tax) contributions are allowed, and employer matching contributions are also provided. Rollovers from other 401(k) plans are welcome. All team members, including part-time (employees), are eligible for participation on the first of the month following or coinciding with 30 days of employment. Life / ADD Insurance Full-time team members receive a $10,000 employer- paid life/ADD policy. There is no cost to the team member for this benefit. Supplemental voluntary coverage is also available for the team member, spouse/ domestic partner and children for an additional out-of- pocket expense. Supplemental Benefits Fairway team members receive employer-paid short- term disability, and have the option of electing other voluntary, employee-paid benefits, including long-term disability, critical illness and accident insurance. Flexible Spending Account Fairway team members can participate in qualified Flexible Spending Accounts (FSA). These plans allow you to pay for out-of-pocket medical/dental/vision, daycare and transportation expenses with pre-tax dollars. Team Member Relief Program We understand that some of us face trying times, which is why Fairway offers assistance to team members with financial concerns due to unforeseen events. Payroll Fairway has a biweekly payroll calendar. Commissions are paid on the next available pay date following the loan funding date.  An Employee Self-Service site allows for online viewing of pay stubs and W2s. Employee Stock Ownership Plan Fairway has an Employee Stock Ownership Plan (ESOP) that allows employees to not only accumulate additional retirement savings, but also have ownership in the company. The ESOP is company-funded, and eligibility is based on several different factors. HR Benefits
  • 21. 21 Discount Programs Fairway constantly strives to add more benefits for our team. Currently, Fairway team members have access to discounts through Enterprise, National, Dell, ASPCA, Hyatt Hotels, ATT, Sprint, T-Mobile and more! Giving Back by Serving Those Who Serve “Giving back” to wounded heroes through payroll deduction is encouraged, because it is through the generous donations of Fairway employees, that Fairway branches nationwide have been able to fund dozens of local initiatives helping hometown heroes when they come home from war. Wellness Fairway encourages and supports employee Wellness initiatives through numerous programs, including Isagenix supplements, a wellness reimbursement program, weight loss support, wellness challenges and an informative weekly newsletter. Team Member Coaching Fairway promotes lifetime learning by offering industry specific, professional coaching to originators at a discounted price. Monthly Marketing Calls Special guests are invited to address staff on topics for continuous improvement as well as business building ideas. These are calls you will NOT want to miss! Monthly Manager Calls Each month managers are able to dial in and hear the latest updates on “all things Fairway” and organizational initiatives. Communication is KEY to helping our team members succeed! Weekly Friday Calls Fairway ends each week with organizational updates hosted by our CEO and President. HR Benefits
  • 22. 22 Fairway Gives Back Education is a big part of the American Warrior Initiative (AWI). Louise Thaxton, Director of the Military Mortgage Specialists, a designation exclusive to employees of Fairway, and Sean Parnell, New York Times bestselling author of the book, “Outlaw Platoon”, are the co-directors of AWI. Sean and Louise have spoken to thousands of real estate professionals and hundreds of Fairway team members around the country at American Warrior Real Estate Professional (AWREP) and Military Mortgage Specialist (MMS) boot camps to bring awareness of the challenges facing our men and women in uniform upon their return home from deployment. Partnering with local Fairway branches, they have spearheaded dozens of give-back initiatives for wounded heroes nationwide. To learn more about AWI, please visit www.AmericanWarriorInitiative.com. AWREP Boot Camps are hosted by local Fairway branches throughout the nation for real estate agents to not only receive continuing education credits, but also the certification of American Warrior Real Estate Professional. The objective of AWI in offering the AWREP Program is to provide a platform whereby real estate professionals are trained and equipped to handle the home purchase needs of active and former military clients with excellence. American Warrior Initiative American Warrior Real Estate Professional (AWREP)
  • 23. 23 Fairway Gives Back Exclusive to Fairway Loan Officers, Processors, Closers, Loan Officer Assistants and Branch Managers, the Military Mortgage Specialist Designation thoroughly trains and equips our loan professionals to handle the home loan needs of active and former military clients with excellence. FairwayCares is a program under the Fairway Foundation, a 501(c)(3) organization, providing individuals, their families and caregivers, hope, encouragement and relief in time of loss. FairwayCares is not only a movement but a group of people dedicated to encouraging and helping hurting people. Whether it is sending a family on an all-expense paid vacation to Disney World because it is the wish of their little boy with cancer, assisting with childcare and medical expenses for a Marine veteran and his wife who has stage 4 cancer or donating to the people in the South who have lost everything in the flood waters, our Fairway team goes above and beyond to help those in need. Through the FairwayCares Foundation, we also developed the Hidden Beauty Retreat and Steph AngelHouse to give people who are going through pain and hardship a special place to enjoy time of peace and solitude. The good and giving people of Fairway go above and beyond to show they care. They give their time, their money and their resources all because #FairwayCares. To learn more about FairwayCares, please visit www.FairwayCares.org. Military Mortgage Specialist (MMS) Fairway Cares
  • 28. 28 For more information about Fairway Independent Mortgage Corporation, please visit WWW.FAIRWAYINDEPENDENTMC.COM facebook.com/FairwayMortgage @fairwayimc linkedin.com/company/ fairway-independent-mortgage-corporation twitter.com/FairwayMC Copyright©2017 Fairway Independent Mortgage Corporation. NMLS#2289. 4801 S. Biltmore Lane, Madison, WI 53718, 1-877-699-0353Equal Housing Lender. For real estate and lending professionals only and not for distribution to consumers. This document is not an “advertisement” as defined in 12 CFR 226.2(a)(2). This communication may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. Distribution to the general public is prohibited. All rights reserved.