The document discusses the importance of living by your company's values in both thought and action. It notes that inconsistencies between a company's stated values and actual behaviors towards employees can undermine the culture. When management fails to respect employees by giving incomplete instructions then unfairly criticizing work, it damages trust and signals that nonconformity will not be tolerated. For an organization's values to have meaning, they must guide all interactions both internally and externally.

1. Living Your
Company Values
http://www.elsabesmit.com

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• List the things you value:
• Respect
• Honesty
• Other lovely stuff

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• How do you apply this daily?
• We just do it
• Other textbook answers

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• Start off with good intentions
• Your actions will show the
inconsistency between your
thoughts and actions

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• This is the creation process
• Feel the quantum vibration
• Turn the vibration into thought
• Add filters based on your biases
and prejudices
• Act on the thought

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• Inconsistency happens when
you turn the original vibration
into something that is not easily
recognized

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• Example:
• Company says respect is high on the
list of values
• Company shows respect to clients
and build a good reputation

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• However, you give an employee
incomplete instructions and the
employee does an unacceptable
job
• You say nothing

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• Employee does a second
unacceptable job and you demand
overtime to re-do the job
• This time you give complete
instructions

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• You accuse the employee of doing
half a job
• Nothing to do with your inadequate
instructions or processes
• No respect for the employee

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• When you fail, your company values
provide promotional material and a
professional façade

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• Company values must guide all
actions in your company
• When you act against your company
values, internal damage is done

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• One discrepancy opens the door for
another
• This breeds a culture where
challenging malpractice is
unacceptable

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• This is where the ship sinks

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Thank You