Shelley Siuts has over 25 years of experience in IT roles within higher education. She has a variety of experiences including project management, business process improvement, human resources, documentation and training, customer support, and network administration. Currently she is an IT Specialist at the University of Illinois at Urbana-Champaign where she manages various projects and provides support to units. She has held several interim leadership roles and has experience supervising staff and students.

1. Shelley K. Siuts
s-siuts@illinois.edu
Career Profile
IT Professionalwith25+ yearsof uniquely diverse experience inahighereducation,
academicand researchenvironment. Clientorientedandable tocommunicate technical
issueswithnon-technicalandtechnicallyinclinedclients,alike. Qualifications and
experiences include:
 ProjectManagement
 BusinessProcessImprovement
 Human Resource Searches,Supervision andEvaluation
 Documentation andTraining
 Cross-UnitLiaisonandCollaboration
 CustomerSupportandService
Professional Experience
InformationTechnology Specialist Universityof IllinoisatUrbana-Champaign,LAS/ATLAS 
August2003 – Present(50% appointmentAugust2003 – June 2009)
 Project Manager for:
SCCMEnd PointManagement
AD MigrationfromUIUC to UOFI domain
Migrationof all ATLASsupportedsubnetstoIPAMandCITES’ DHCP service
CER verificationandcleanupforLASbuildingsandsubnets,withafocusonthe 56
unitsdirectlysupportedby ATLAS-SOS
 CoordinatedUnifiedCommunications implementationinLAS,withafocus onthe 56
unitsdirectlysupportedbyATLAS-SOS
 Memberof the campus BusinessProcess ImprovementSharedService Virtual Team
 Researchedand documenteddetailedclientrequirementsandbusinessprocesses for
the School of Languages,CulturesandLiterature’sGraduate StudentCareerTracking
Project.
 Servedon campus RFP committee to obtaina campus-wide antimalwaresolution
 Provided performance metrics forannual reportand IT CostSavingInitiative Report
 Managed studentITtechnicians,conductedinterviewsandevaluated
 Document internal bestpracticesandusersupportdetailsoninternal website.
 Mentor lessexperiencedITSpecialistsand ITTechnicians.
 Led weeklystaff meetings.
 Prepare quarterly invoicesand billingspreadsheets fromticketingsystem, resolveissues
and questionsregardinginvoicesandbillingforunits.
 Conductedemployee evaluations basedonclientresponsestoanon-line survey.
 Manage centralizedservices,suchas PaperCut, FilemakerandMcAfee ePolicy
Orchestratorservers.

2. Sh e l l e y Si u t s , p a g e 2
 Administrate delegatedOU’sincampusActive Directory.
 Troubleshootissuesandcoordinate projectsrelating tousage of centrallyprovided
computingservices.
 Ensure secure computingenvironmentthroughregularauditingandinformingfacultyand
staff of campus securitypolicies.
 Manage networkinfrastructure fromdatajackto computingdevice inaccordance with
campusnetworkadministrationpoliciesandtoolsets.
 Performannual computinginventoryforsupportedunitsandrecommendreplacement
strategies. AssistotherITSpecialistswithinventoryreporting.
 Coordinatedthe collection,preparation,documentation andremoval of ATLASsurplus
equipment.
 Troubleshoothardware,software anduserissuesastheyrelate todesktopcomputing,
printingandnetworkresources.
 Install WindowsandMacintoshhardware andsoftware.
 Reviewnewcomputingpurchase requestsfrom supportedusers andmake appropriate
recommendations.
InterimAssistant Director for Technical Resources  Universityof IllinoisatUrbana-Champaign,
LAS/ATLAS  March 2011 – August2011
 ProvidedinterimleadershiptoATLAS-SOS.
 Met weeklywiththe Associate Dean,ATLASDirector,andATLASAssistantDirectorforHR
& Budgetto discuss priorities,budget,and emergingissues.
 Facilitatedcommunicationandworkflow enhancementwithinATLAS.
 WorkedcloselywithITstaff todevelopappropriate timelinesforon-goingprojectssuch
as the Active Directoryandemail migrations,SCCMdeploymentandthinclientroll outs.
 Actedas a primarycontact for unitssupportedbyATLAS-SOS.
 Served ona Search Committee forCITES’ IT FieldConsultants
Research Programmer  Universityof IllinoisatUrbana-Champaign,CCSO/DUS (now CITES) 
August2000 – August2003 (50% appointment)
VisitingResearchProgrammer  Universityof IllinoisatUrbana-Champaign,CCSO/DUSAugust
1998 - August2000 (50% appointment)
 Experiencedworkingin a team environmentwithinCCSODUS.
 Coordinated,supportedandadministrateddepartmental (TAM) andcollege (LAS)
computingandnetworkingresourcesforfaculty,staff andstudents.
 Experiencedworkingas sole IT resource fordepartment,providedmanagement
of buildingnetworksusingAppleTalkandTCP/IP, installed software andhardware
on Apple,WindowsandHP-UNIXplatformsaswell asresolved hardware,
software anduserproblems.
 Acted as liaisonbetweendepartment,universityunitsandoutside vendorsto
facilitate researchandadministrativeprocedures andresources astheypertainto
computingandnetworking.
Assistant Supportive Scientist/NetworkAdministrator - IllinoisNatural HistorySurvey,
Champaign,Illinois January1997- July1998

3. Sh e l l e y Si u t s , p a g e 3
SeniorTechnical Support Scientist/NetworkAssistant - IllinoisNatural HistorySurvey,
Champaign,Illinois March 1995-January 1997
 Responsible forsupportand administrationof over375 computersin7 locations
throughoutthe state of Illinoisandtheirnetworks.
 Directly hired,supervisedandevaluateda UNIX SystemAdministratorand
studentsprovidingcomputersupport.
 Providedtrainingonaone to one basisas well asa group setting.
 Resolved hardware,software anduserproblems.
 Acted as liaisonwithsistersurveys,universityunits,state of Illinoisdepartments and
outside vendorstofacilitateresearchandadministrativeactivities.
 Managed AppleTalk andTCP/IP buildingnetworks.
 Internal coordinationandadministrationof computingandnetworkingactivitiesfor
facultyandstaff.
 Performedgeneraldutiessuchas billing,inventory,and database management.
 Novice UNIX administrationandWWW site administration.
Procedures& SystemsAnalyst II  Universityof IllinoisatUrbana-Champaign,Departmentof
Biochemistry  June 1993 – March 1995
 Coordinate computingandnetworkingactivitiesforfacultyandstaff
 Work withschool anduniversitypersonnel tofacilitateresearchandadministrative
proceduresastheypertaintocomputingandnetworking
Procedures& SystemsPlannerII  Universityof IllinoisatUrbana-Champaign, School of Life
Sciences  January1988 - May 1993
Procedures& SystemsPlannerI  Universityof IllinoisatUrbana-Champaign,School of Life
Sciences  December1986 - January1988
Word ProcessingOperator III  Universityof IllinoisatUrbana-Champaign,School of Life Sciences
 April 1985 - December1986
 DevelopedandProgrammed an Automated ContinuousPurchase Order Payment
System
 Assistedfaculty and staff withprojects relatingto office automation,businessprocesses
and other computing
o Replacedkeypunchsystemswithautomatedbillingandfile uploadsto ERP
o Createdscriptsto reformatdocuments anddataas theywere migratedfrom
legacysystems
o Replaceddialupswiththreeof the firstEthernetnetworksoncampus
 Managed the School of Life Sciences'(SOLS) NBIoffice automationsystem
 Managed the SOLS/College of MedicineEthernetlocal areanetworks
 Troubleshoot issues, trainedstaff and developeddocumentation.
 Coordinatedactivitiesbetweenthe School andotheruniversityunits.
 General accountingdutiessuchas billing,inventory,database management,grant
proposal applicationmanagementand othergeneral activities.
ClerkTypist III  Universityof IllinoisatUrbana-Champaign,Departmentof Entomology  April
1983 - April 1985

4. Sh e l l e y Si u t s , p a g e 4
Education
Graduate Certificate inIT Project Management  Universityof IllinoisatSpringfield 2014
Bachelor of Science  Universityof IllinoisatUrbana  1982
 Major FieldOf Study: Ecology,Ethology&Evolution
 Cognate FieldsOf Study: Math, ChemistryandPhysics
 IllinoisGeneral AssemblyScholarship: 1978
Additional Coursework
 Universityof IllinoisatSpringfield –Spring2015
MIS TechnologyManagementandOrganizationalTransformation
 Universityof IllinoisatUrbanaChampaign - Fall 1984, Fall 1990, Spring1991
PlantBiology,ComputerScience andKinesiologyCourses
 ParklandCollege - Fall 1987, Spring1988, Fall 1988
BusinessManagement,Investments,Marketing,ElectronicsandAccountingCourses
RelevantContinuingEducation and Training
 FacilitationMethods – September2015, Technologyof Participation(ToP)®Network,a
partnerof The Institute of Cultural Affairs
 IT LeadershipWorkshop – May 2014, IT LeadershipProgram, Universityof Illinoisat
Urbana-Champaign
 Leadinga KaizenEvent – July2014, BMGI, SponsoredbyVetMed,Universityof Illinoisat
Urbana-Champaign
 Active ThreatResponse Course –March 2013, UniversityPolice membersof the METRO
and CrisisInterventionTeam, Universityof IllinoisatUrbana-Champaign
 Lean Six Sigma GreenBeltTraining Program – Spring2013, Office of the CIO, University
of IllinoisatUrbana-Champaign
 BlueworksLive – October2012, Office of the CIO, Universityof IllinoisatUrbana-
Champaign
 BusinessProcessImprovementConcepts – August2012, Office of the CIO, Universityof
Illinois,Urbana-Champaign
 FosteringaCulture of Respect:PreventingDiscriminationWhile CreatingaDiverse
Workforce–June 2012, Centerfor TrainingandProfessionalDevelopment, Universityof
IllinoisatUrbana-Champaign
 ContemporaryIssues:EnhancingProductivitythroughWorkplace WellnessPrograms –
June 2012, Centerfor TrainingandProfessionalDevelopment, Universityof Illinoisat
Urbana-Champaign
 The FamilyMedical Leave Act - May 2012, CenterforTrainingandProfessional
Development, Universityof IllinoisatUrbana-Champaign
 IT Professionals CustomerRelationship Workshop–April 2012, The TrainingCenter,
Universityof IllinoisatUrbana-Champaign

5. Sh e l l e y Si u t s , p a g e 5
 The Basics of Knock-your-SocksOff CustomerService April 2002, PedgettThompson&
CITES, Urbana, Illinois
 NewToolsforSystemBoards: Meetingthe Challengesof aNew Century(Extraordinary
Board Leadership)  September2001, IllinoisLibrarySystemDirectorsOrganization,
Bloomington,Illinois
 HP Unix SystemAdministration  March 1999, HP Educational Services,Naperville,Illinois
 Supervisingthe NeXt GenerationApril 1998, LearningAlliancesCompany, Decatur,
Illinois
Volunteer Activities
 Co-Chair, DARProjectPatriot, AllianceChapter,Daughtersof the AmericanRevolution 
2015
 Online Chair, RelayforLife of ChampaignCounty, 2012-2013
 Co-Chair,Annual GardenWalk,ChampaignCountyMasterGardeners 2007 - 2008
 Coach, YouthSports  1997 – 2005
 Trustee,LincolnTrail LibrarySystem  May 2000- June 2003
 President,TolonoLibraryDistrict  May 2001 - May 2003
 Trustee,TolonoLibraryDistrict  April 1999 - May 2003
 President,Friendsof the TolonoLibraryDistrict May 1997 - August2000