Library UX
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This document discusses user experience (UX) and how people feel when using products and services. It explores whether UX is the same as usability and asks what users want versus what they actually get. The document recommends asking users what they want and observing what they are actually doing based on the Principle of Least Effort. It discusses how library signage, physical layout, and shelf location can impact user experience and book circulation. The document also covers responsive web design, personas to represent user groups, and examples of tools and techniques libraries can use to improve user experience.
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Library UX
- 2. What is UX? User experience is how someone feels when using a product or service. http://www.flickr.com/photos/36993742@N00/4773946797/
- 3. Is it the same as usability?
- 9. What do you think your users want? http://www.flickr.com/photos/32595872@N02/4195880838/
- 11. What are they actually doing? http://www.flickr.com/photos/55046645@N00/314989744/
- 13. Principle of Least Effort [Zipf's Law] In information seeking: 0Most convenient, least exacting method 0Stop as soon as acceptable results achieved 0Use tools that are most familiar, easiest to use
- 15. Signs, signs, ev erywhere are signs! http://www.flickr.com/photos/77144005@N00/24986220/
- 23. How would you describe your library’s signage? http://www.flickr.com/photos/77476789@N00/2201907500/
- 27. Books Circulated from One Section of Shelves 18 29 18 28 16 13 5 Top Bottom Row 2 Row 3 Row 4 Row 5 Row 6 Source: “The Influence of sloping shelves on book circulation” by Ralph R. Shaw, The Library Quarterly, Vol. 8, No. 4, October 1938, pp. 480-490.
- 28. Shelves just inside the door circulate 24% more books than shelves 15 feet inside the door. (98) (74) Shaw, 1938
- 29. Responsive Web Design 0 One design, multiple platforms
- 32. Personas 0 Personas are representative of larger groups with detailed attributes to enable a focused approach to usability and design. 0 Personas are representatives, defined with “significant rigor and precision”, and built on a combination of assumptive reasoning and data, which allows for focusing requirements. (http://www.prescientdigital.com/articles/strategic- design/focusing-on-your-website-user-by-developing-personas)
- 35. So, what can you do in your library? http://www.flickr.com/photos/77476789@N00/2201907500/
- 38. Thanks! 0 Laura Johnson laura.johnson@nebraska.gov 0 Michael Sauers michael.sauers@nebraska.gov http://travlinlibrarian.info
Editor's Notes
- Usability vs. UXSusan’s eBook tech support.
- Rick Anderson’s column in the June 1 LJ discusses “The Problem of Surplus Value” and how libraries should make sure that what they are offering is what their users want and need—not only in terms of different services, but in terms of “depth” of service.
- http://www.oclc.org/reports/2010perceptions/thelibrarybrand.pdfWhy We Buy: The Science of Shopping--Updated and Revised for the Internet, the Global Consumer, and Beyond by Paco Underhill
- Where’s the browse shelf?
- 6 Most Common Objectives of Sign Systems:Orientation - A user entering the library or moving from one area to another needs to identify and select relevant resources and establish their general locations within the building.Direction - The user needs to make correct wayfinding decisions as he/she moves along the route from starting point to destination.Identification - The user (who may not be able to distinguish one library resource, tool, or service point from another based on appearance alone) needs to recognize his/her destination upon arrival.Instruction - The user, having arrived at a particular resource, needs to know what to expect from it and how to use it effectively.Regulation - The user needs to know what behavior is forbidden, permitted, or required in a particular area or situation.Current Awareness - The user needs to know about temporary conditions or changes in the library that might affect his/her tasks, as well as library hours, special events, and similar information.
- http://www.hathitrust.org/personas
- http://www.hathitrust.org/personas
- Make staffers easy to identifyOffer assistanceUse lay languageLabelDisplay, display, displayDeclutterWeedDo not use bottom shelves“Shop” your libraryPost your hours and address
- Aaron Schmidt