The document provides frequently asked questions about library materials, services, and research assistance at a college library. It addresses questions such as checkout policies for books and other items, how to renew or pay fines, printing and copying services, study room reservations, and how to contact a librarian for research help either in person, via email, phone or text.

1. Library FAQs
Library Frequently Asked Questions
Library Materials
How long does a book check out?
 A book checks out for two weeks at a time.
How many items can I check out?
 Students can check out up to four nonfiction items at once. Students can check out a total
of ten items. Ask a librarian if you need assistance.
Can I renew my item?
 You can renew an item you have checked out once. You cannot renew the item if it is on
hold for someone else.
What can I not check out?
 Magazines, any item with a REF call number in the Reference section, anything on
course reserve RIL, and newspapers cannot be checked out.
Where can I pick up a book on course reserve?
 These items can be picked up at the Circulation Desk. In the Catalog, an item that says
Reserve In-Library or has a call number RIL can only be checked out for a few hours to
allow all students access to the material.
Where are the Computer Programs or call number CP located?
 Computer program disks are located behind the Circulation Desk. Please ask for
assistance if you wish to check out a computer program.
How are fines calculated?
 An overdue item gets charged 10 cents a day for every day that it is late. If you lose an
item, you must pay the full cost of the material and an additional 10 dollar processing fee.
Why can’t I use my Library account to check out items?

2.  Your library account may have expired. Ask a librarian to renew your account. You may
also have too much in library fines. Please pay your fines before you check out additional
materials.
What happens if I do not pay my fines?
 Your student account will be blocked and you will not be able to register for classes. You
will also not be able to graduate until your account has been cleared. We take fines very
seriously.
 Library Materials
 Library Services
 Research Assistance
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Library Services
How much is it to print?
 Printing is 10 cents a page for black and white. Color printing is available on printer 700-
01 and costs 50 cents a page. You can pick up your color print at the Circulation Desk.
How can I get more money on my printing account?
 The Library sells print cards in various monetary increments. You can purchase print
cards at the Circulation Desk with cash only. If you wish to pay by check or credit card,
you must purchase your print cards in the Hartline Administration Building. If you are
having trouble redeeming your card, please ask a librarian for assistance.
Can I fax documents at the Library?
 The Library provides a free faxing service for numbers within the (706) area code. For
any other number, the Library charges 10 cents per minute. A free fax cover sheet is
included.
Where can I make copies?
 The Library has a Scannx machine that will make digital copies to send to a phone, email,
or printer. Please contact a librarian if you need assistance using the scanner.
Can I reserve a study room?
 The Library has 5 study rooms total. These cannot be reserved except for students with
proctored test requirements. One study room has special software for visually impaired
students and we ask that you give patrons with these needs preference to use the study
room. One room is reserved for faculty use and they should be given preference for this

3. study room. Groups can study in the Justice Law Collection area, but please be mindful
of your noise levels. Group study rooms are also available.
What is Inter Library Loan (ILL)?
 ILL is a service provided to allow students to check out books from other libraries if our
library does not have the item in question. There is an online ILL Form. You cannot get
textbooks through ILL. Ask at the Circulation Desk for more information.
 Library Materials
 Library Services
 Research Assistance
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Research Assistance
How can I contact a librarian?
 Aside from visiting the library, we have many ways a student can connect with a
librarian. You can email us at Library@columbustech.edu. You can call us at (706) 649-
1852. You can find us by our online username ctclib. You can also text us short questions
at (706) 225-9170. Standard text messaging rates from your wireless plan apply for each
message sent or received.
What is the GALILEO password?
 Please ask a librarian for assistance. We cannot give out this information over the phone
or online without verifying that you are a current student or faculty member. You can
also check the current password by logging in into Blackboard and viewing the right side
bar.
How do I find online articles for my research?
 Use databases within GALILEO to find articles. Remember to select Full Text for the
best results.
Can I schedule an appointment with a librarian to help me with my research?
 Yes. Please email us at Library@columbustech.edu. We would be happy to assist you.
Please bear in mind we may not be able to fulfill your preferred date and time if there is
an existing appointment. This service is provided on a first come, first served basis.
How can I get help online from the Library?
 A librarian can be reached online on a limited basis through Google Talk. Our user name
is ctclib. There are additional resources in the Program Guides. You can also use the live

4. chat box on the right hand side bar when available. Please be aware that some complex
questions may be best suited to help in person. You can also email us at
Library@columbustech.edu.