The letter is a formal recommendation from Mary Hines, Director of External Affairs for the Boston Parks and Recreation Department, for Jessica Grabowicz. It details how Grabowicz completed graphic design projects and assisted the marketing unit as an intern, including designing a holiday billboard and forms for the mayor's garden contest. Hines praises Grabowicz's design, organizational, interpersonal skills and flexibility, saying she was invaluable. The department has asked Grabowicz to intern again next semester.