1. To whomeveritmayconcern,
Duringthe three months that Jonathan Bruminhasworkedwithus,we have alwaysbeenimpressedby
hisoutstandingdiligenceandhishighlevel of salesaswell astechnical expertise.Indeed,Ihave been
more than satisfiedwithourworkingrelationship. Duringthisperiod,we alsohadthe greatpleasure of
watchinghimblossomfromanentrylevel intoafullyfunctioningTPIA Technical SupportTeamMember
whohas beenplayingaprimaryrole inthe completionof ourtasks,as well asassistinginthe tasksof
the TPIA OperationsSupport.
He has provenhiscapacityinthe followingareaswhile assistingthe TPIA OperationsSupportTeamas
well asNational TPIA Technical Operations/Support:
• SetupnewaccountsforThird PartyInternetCustomers.
• Schedule installationappointments.
• RunMonthlyReportsfor tracking.
• Performvariousaccountchanges.
• PerformbillingdutiesforThirdPartyInternetProviders.
• Lookfor opportunitiestoimprove ourbusinessandelevateCustomerExperiences.
• Establishstrongcustomerrelationsandseekoutopportunitiestoimprovedailyoperations.
• Work as a teamto ensure departmental andindividual goalsare metona dailybasis.
• Employtime managementandmulti-taskingskillstomaintainhighservice levels.
Jonathanhas alsorapidlydevelopedhisTechnical Skillswhile workingwithus.He will askquestionsand
will approacheitherone of usto learnsomethingnew aboutthe jobwe do.
We have been particularlyimpressedbythe professionalismthatJonathandemonstratedon
communicationwithourTPIA partners.
Notonlyis Jonathanhighlyintelligent;he alsoisveryhard-working.He hastackledeveryproject
assignedtohimwithenthusiasmandcompetence.He invariablyunderstandsexactlywhataprojectis
all aboutfrom the outset,andhowto get itdone quicklyandeffectively.He consistentlyproduces
superiorqualitywork,ontime.Jonathanisaccountable andresponsible,withasuperiorworkethicand
a highdegree of integrity.
In closing, he isan exceptionallybrightandhardworkingpersonwhowilldohisverybesttodo an
outstandingjobforwhomeverhe works.
Thank you,
BenjaminVanderploeg
And
Sandra Arde
National TPIA Technical Support/Operations
ShawCable SystemsLtd.