This training video serves as a tutorial for all that will be using "Let's Talk".

1. Let’s Talk!
Tatum Independent School District Training Guide

3. Let’s Review
• Who’s Who in Let’s Talk!
• Let’s Talk! Homepage
• Submitting a Dialogue
• Responding to a Dialogue
• Adding a Dialogue
• Tracking All Dialogues
• Review/Questions
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4. Who’s Who in Let’s Talk!
• Customers
• Customers are the source of your school system’s dialogues.
• Customers may be district students, faculty members, staff members,
community members or parents.
• Users
• Users are school system employees who have a Let’s Talk! login.
• Every user has the ability to record a dialogue from within the system.
• Users have different kinds of accounts that allow them to use the Let’s Talk!
system in different ways.
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5. Users
• System Administrator
o Can access all submitted dialogues and reports that provide an overview of
dialogues across the school system
o Can make “behind the scenes” changes to the overall setup of Let’s Talk!
• Global Users
o Can access all submitted dialogues and reports that provide an overview of
dialogues across the school system
o Cannot make “behind the scenes” changes to the setup of Let’s Talk!
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6. Users (Cont.)
• Team Owners
o Often department heads and school principals
o Receive an email alert when a new dialogue is submitted to the department or
school to which they are assigned
o Only one Team Owner per department or school
o Responsible for either resolving the dialogue or assigning that dialogue to
another team member
o Can transfer a dialogue to another school or department
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7. 7
Users (Cont.)
• Recorders
o Often, school-level front office staff or Central Office staff
o Not assigned to a team
o Recorders enter dialogues that come to the school system through other
channels.
o For example, a secretary can log into his or her Recorder Account and
enter a new dialogue for a phone message, an email, a post on social
media or an in-person conversation.

8. Let’s Talk! Access on Tatum ISD
Homepage
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This is
where Let’s
Talk! could
be located
on the LCPS
Homepage.

9. Let’s Talk! Homepage
This is your
customized
intro message
These are the
interest areas
categories and
interest areas
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10. Submitting a Dialogue
Users type
in this space
to complete
the form.
Attachments
can be
uploaded
here.
If users
would like a
reply, they
will be
prompted to
submit their
contact
information.
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11. Submitting a Dialogue
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This “Thank You” message will appear
on screen for a non-anonymous
customer.

12. Submitting a Dialogue
12
Once a dialog has been submitted, this
“Thank You” message will appear on
screen when the stakeholder selects to
remain anonymous.

13. Submitting a Dialogue
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The auto- “thank you” message
populates the interest area that
was selected by customer to
access the Let’s Talk! form
This “Thank You” message will appear
in the sender’s email box.
Auto fills with Q, C,
S, C, C.

14. Submitting a Dialogue
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Team Owner
Email
Notification
Click Here
takes you to
login page.

15. Responding to a Dialogue: Logging On
Your username will
be your email
address and a
temporary
password will be
provided.
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16. Responding to a Dialogue: Dialogue
View
This indicates where the dialogue came from.
District Website will show if the form was filled out from
your webpage. Other dialogue entry points are: Twitter,
Facebook, phone call, meeting, or email.
Action Taken is the space where you can document
follow up activities from an Anonymous dialogue.
When you select an action, it will log today’s date and
your name with it. This remains editable until the
dialogue has been closed.
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17. Responding to a Dialogue: Dialogue
View
Original message
submitted by customer can
not be edited.
This can be
edited.
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When you review
the original
message, you can
edit the subject line.
Any text you can
edit will be in blue.
Once the subject is
changed it
will automatically be
changed in the table
view.
Contact information is shown below the message. Next to the contact
information is a count for how many dialogues have been submitted by
this email address. To view a list of all dialogues submitted by this person,
you can click on this number.

18. Responding to a Dialogue: Dialogue
View
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Click on the
Reply button to
write a reply.
You can modify
the submission
type.
If your reply does not need to allow for a
response, click Close Dialogue before you click
Send.
The message that is sent will appear in the
Timeline. You can also leave a comment here to
communicate with team members in regards to
the dialogue.
If you require
additional information
in order to respond,
type your question
and click Include Reply
Link. This places a link
in the email that the
customer receives.

19. Responding to a Dialogue: Sorting
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You can navigate across tabs.
Editing the Subject can
better organize Dialogue View.
Dialogues can be sorted multiple ways by selecting
the headings.

20. Responding to a Dialogue: Feedback
Form
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Once a dialogue is closed, the user
who submitted the dialogue will
receive a Feedback Form, which looks
like this.
The information from the Feedback Form
will show in the Timeline of the dialogue,
and the status will read as Closed.
You can leave a comment to communicate
with co-workers about the dialogue
by selecting Add an Internal Comment.

21. Adding a New Dialogue
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The two additional questions are:
- How did you receive this?
- What is your name?
When you submit this, it will
go into the Let’s Talk system
for processing just like all
other dialogues.
To enter in new dialogue
click on the New button.
The language on this form is
adjusted a little for logging
feedback on behalf of
someone else.

22. Logging on Via Smartphone App
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In your App Store (Apple
store and Google Play,
)search “K12 Insight Let’s
Talk!”
This is the app to
download to your
smartphone.
Users can view and respond to
dialogues
- Dashboard not available via LT
App
- Not for customers to submit
dialogues

23. Tracking All Dialogues: The Dashboard
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To access the Dashboard, click on the Dashboard icon located next to the Inbox.

24. Tracking All Dialogues: The Dashboard
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The top row of the Dashboard is called the Status Bar.
The items below are what you can currently see.
These are for the current school year, and you can click on the first three to go to a
list of those dialogues.

25. Let’s Talk About Let’s Talk!
• Any Questions?
• Comments
• Concerns
• Suggestions
• Or Compliments?
• EMAIL DRENON FITE, JR @ fited@tatumisd.org
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