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BoS2015 Art Papas - The Bullhorn Journey to Customer Focus

Growth and Arrogance vs. The Power of a Customer Centric Culture Every fast-growing organization experiences growing pains. The most difficult and complex challenge for leadership is maintaining an excellent experience as the business scales. Customer centricity is easy for a small startup; the company’s founders are often intimately involved in every key customer engagement. However, when meeting sales quotas, achieving profit margins, and running your business by the metrics becomes more important than delighting your customers, you stop hearing about customer complaints simply because you don’t see them anymore, and your entire business is at risk. Your customers become easy targets for the competition and your positive momentum in the market slows. In this session, Art Papas shares his journey as founder and CEO of Bullhorn—a company that has grown extremely rapidly to more than 500 employees and nearly $100 million in revenue. He’ll discuss how he refocused his company’s culture back on customer service after facing a similar struggle, and how leaders of organizations can leverage his hard-earned lessons to position their businesses for long-term growth. This session will offer actionable takeaways to help attendees create an incredible customer experience within their own organizations.

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Art Papas
CEO & Founder, Bullhorn
Bullhorn CRM
– 525 Employees, 5 Global Offices
– 100% True Cloud
– 40%+ Bookings Growth
– 70%+ Competitive Win-Rate
Financial Services Consulting
Commercial
Real Estate
Staffing Marketing & PR
5,700+ Customers
Dr. Athena S Papas, DMD, PhDDr. Arthur N Papas, MD
BoS2015 Art Papas - The Bullhorn Journey to Customer Focus
BoS2015 Art Papas - The Bullhorn Journey to Customer Focus
BoS2015 Art Papas - The Bullhorn Journey to Customer Focus
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