This document discusses consumer rights and duties. It notes that when consumers buy or hire something, they are entering into a contract that must be fairly observed. If consumers do not get what they paid for, they have been deceived and have cause for complaint. Consumers can denounce any injustice they suffer, regardless of whether it was intentional or not. Businesses and professionals operate under regulations and laws aimed at protecting consumers, and municipal consumer information offices can help consumers seek agreements if they feel mistreated.

1. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Recognition of the consumer rights and duties
Emilio Navarro
enavarro@edu.xunta.es
7 de noviembre de 2014
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 1 / 1

2. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
1. As consumers, when we buy or hire something, we are in fact
signing a contract, setting a deal that must be fairly observed
by the other part.
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 2 / 1

3. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
1. As consumers, when we buy or hire something, we are in fact
signing a contract, setting a deal that must be fairly observed
by the other part.
@z k@n"su:m@rz "wen wi "baI O:r "haI@r "s2mTIN wi Ar In fækt
"saInIN @ "kA:ntrækt "setIN @ "di:l D@t m@st bi "ferli @b"zÇ:vd baI Di
"2Dr pA:rt
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 2 / 1

4. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
1. As consumers, when we buy or hire something, we are in fact
signing a contract, setting a deal that must be fairly observed
by the other part.
@z k@n"su:m@rz "wen wi "baI O:r "haI@r "s2mTIN wi Ar In fækt
"saInIN @ "kA:ntrækt "setIN @ "di:l D@t m@st bi "ferli @b"zÇ:vd baI Di
"2Dr pA:rt
1. Como consumidores, cuando compramos o alquilamos algo,
estamos de hecho

5. rmando un contrato, estableciendo un trato
que debe ser observado

6. elmente por la otra parte.
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 2 / 1

7. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
2. If we do not get what we had paid for, we are being deceived
and we have a just cause of complaint.
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 3 / 1

8. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
2. If we do not get what we had paid for, we are being deceived
and we have a just cause of complaint.
"If wi d@ n6t "get "hw@t wi h@d peId fO:r wi @r "bi:IN d@"si:vd @nd
wi h@v @ dZ@st k@z @v k@m"pleInt
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 3 / 1

9. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
2. If we do not get what we had paid for, we are being deceived
and we have a just cause of complaint.
"If wi d@ n6t "get "hw@t wi h@d peId fO:r wi @r "bi:IN d@"si:vd @nd
wi h@v @ dZ@st k@z @v k@m"pleInt
2. Si no recibimos lo que habamos pagado, estammos siendo
enga~nados y tenemos una causa justa de queja.
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 3 / 1

10. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
3. In our state we can denounce any kind of injustice that we
suer as consumers. It does not matter whether is intentional
or not.
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 4 / 1

11. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
3. In our state we can denounce any kind of injustice that we
suer as consumers. It does not matter whether is intentional
or not.
In aU@ steIt wi k@n d@naUns eni kaInd @v Indz@st@s D@t wi s2f@r
@z k@nsu:m@rz It d@z n6t mæt@ weD@r Iz IntenS@n@l O:r nA:t
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 4 / 1

12. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
3. In our state we can denounce any kind of injustice that we
suer as consumers. It does not matter whether is intentional
or not.
In aU@ steIt wi k@n d@naUns eni kaInd @v Indz@st@s D@t wi s2f@r
@z k@nsu:m@rz It d@z n6t mæt@ weD@r Iz IntenS@n@l O:r nA:t
3. En nuestro estado podemos denunciar cualquier clase de
injusticia que suframos como consumidores. No importa si es
intencionada o no.
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 4 / 1

13. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
4. The businesses and professionals work under many
regulations and laws that try to protect consumers.
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 5 / 1

14. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
4. The businesses and professionals work under many
regulations and laws that try to protect consumers.
D@ bIzn@s@z @nd pr@feS@n@lz wÇ:k 2ndr meni regj@leISnz @nd
l6z D@t traI t@ pr@tekt k@nsu:m@rz
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 5 / 1

15. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
4. The businesses and professionals work under many
regulations and laws that try to protect consumers.
D@ bIzn@s@z @nd pr@feS@n@lz wÇ:k 2ndr meni regj@leISnz @nd
l6z D@t traI t@ pr@tekt k@nsu:m@rz
4. Las empresas y profesionales trabajan bajo muchas
regulaciones y leyes que intentan proteger a los consumidores.
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 5 / 1

16. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
5. In all town councils, we have a department called OMIC
(O

17. cina municipal de informacion al consumidor) that can help
us to get an agreement if we think we are mistreated as
consumers.
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 6 / 1

18. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
5. In all town councils, we have a department called OMIC
(O

19. cina municipal de informacion al consumidor) that can help
us to get an agreement if we think we are mistreated as
consumers.
In 6l taUn kaUnslz wi h@v @ d@p6:rtm@nt k6ld OMIC D@t k@n
help @z t@ get @n @grim@nt If wi TINk wi @r MIstri:t@d @z
k@nsu:m@rz
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 6 / 1

20. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
5. In all town councils, we have a department called OMIC
(O

21. cina municipal de informacion al consumidor) that can help
us to get an agreement if we think we are mistreated as
consumers.
In 6l taUn kaUnslz wi h@v @ d@p6:rtm@nt k6ld OMIC D@t k@n
help @z t@ get @n @grim@nt If wi TINk wi @r MIstri:t@d @z
k@nsu:m@rz
5. En todos los ayuntamientos, tenemos un departamento
llamado OMIC, que puede ayudarnos a conseguir un acuerdo si
pensamos que somos maltratados como consumidores.
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 6 / 1

22. Recognition of
the consumer
rights and
duties
Emilio
Navarro
Lesson 12
Recognition of the consumer rights and duties
Exercises
What is a contract?
What is a consumer?
Are you a consumer? Why?
When can we complain as consumers?
What do you usually buy?
What is an injustice?
What does intentional mean?
Name a professional.
Name a business.
What is an agreement?
Emilio Navarro Recognition of the consumer rights and duties 7 de noviembre de 2014 7 / 1