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Chapter 1
PRINCIPLES OF
MARKETING
A Framework of Marketing
Lesson 1
To a layman
Marketing is about
selling a product
To a Marketing Professional
Marketing is a
Process.
Marketing as
discipline
Marketing is about
Peter Drucker
The aim of
marketing is to
“make selling
superfluous”
(Drucker 1973)
Marketin
g
Process
What is
MARKETING?
Definition of Marketing
“Marketing is the activity, set of
institutions, and processes for
creating, communicating,
delivering, and exchanging
offerings that have value for
customers, clients, partners,
and society at large”
(American Marketing
ORGANIZATIONAL FUNCTION
SET OF PROCESSES
DELIVERING OF VALUE TO
CUSTOMERS
Marketing is not out to
fool customers, to cheat
them of their money, or
to sell them something
that they do not want.
Give-and-Take
Relationship that lies
at the heart of
Marketing
On a broader scale:
Marketing is all about
changing behavior through
communications in order to
achieve objectives.
Marketing is about
meeting needs
profitably
(Kotler and Keller
2006)
PRODUCT
Product: anything
that is being
marketed, whether
it is a tangible
product, an
intangible good, a
service, a place, or
even a person.
Amusement Park
Apps on Smartphones
Banking Services
the coffee, the food, and the place itself
Hotel Accomodations
Musical Bands
Pet Care
Radio Stations
Social Media Sites
Telecommunication Services
Television Programs
24
The Marketing System
Industry
(a collection
of sellers)
Market
(a collection
of buyers)
Products-service
Money
Communication
Information
Environment
Figure 1
The Generalized Marketing System
(Kotler 2000)
Group Assignment
Sell your Money!
Present a paper bill from one of
your group members. It could be
a 20 peso bill, a 50 peso bill, or
higher. Your group’s objective is to
try to convince your classmates
that this peso bill is worth more
than its face value.
Group Assignment
Sell your Money!
Brainstorm on ways to make
this possible and then present
your “Pitch” in front of the
class. You will then give a
suggested retail price (SRP)
based on how much value you
believe the bill actually holds.
Group Assignment
Sell your Money!
Your group’s objective: after
your pitch, the class will be
asked for a show of hands on
how many of them will actually
consider buying your peso bill
for your SRP, which should be
higher than the face value.
Presentation time: an estimate of 5-10 minutes per
group
Post Assessment
Criteria Details
Total
Pts.
Your
Pts
Effectiveness of
Pitch
Were there any
takers for the
proposal?
25
Creativity of Pitch
How innovative was
the sales pitch?
15
Insights
What insights did
the group gain from
the process?
15
TOTAL 50
Exercises:
Discuss in a ½ sheet of paper
a. Explain in your own words why
marketing is principally about
communication?
b. Explain how a newspaper engages
in marketing? What is its market?
What is its selling?

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Lesson 1 - Principles of Marketing