Daily Work Portfolio Management Tool. Using the LENS, an organisation can aggregate the both employee effectiveness and customer satisfaction on real time.

2. Modules
Task – Task Management
User – User Management
Schedule – Schedule Management
Team – Team Management
Reports – Reports and Insights
Notification – Alerts and Triggers

3. Modules
Task Management
Task is a request or Activity that needs to be performed
A Task can be any of the 7 below types :
SLA – Regular Tasks to be performed at certain Frequency
Adhoc – On Demand Items – to be performed immediately
Projects - Tasks to be performed at specific time
Calls – Telephonic Calls / Video Conferences
Meetings – Huddles, Discussions, Town Halls, Client Visits
Trainings - Internal/External/On-Job Trainings and Workshops
Downtime – Downtime of H/w, S/w App, Network, Power Breaks,etc

6. Modules
User - is a Normal Business Stakeholder or System User.
Types of User Roles:
Doer: One who performs a Task is Doer ( User )
Manager: One who supervises a Task is Reviewer ( Manager )
Client: One who requests to perform a task is a Receiver ( Client –
Internal/External )
Admin: One who monitors overall process is Admin ( Complete Owner)
User Management

9. Modules Schedule is a Fair flow of work. It tells the order and
sequence of routines that needs to be followed.
Schedule can be created manually inside LENS
Schedule also can be imported from external sources in the
form of an Excel
Scheduler is backed with a notification / alert engine which
ensures that employees have visibility on the work they
need to undertake and in what order
Schedule Management

11. Modules
Team Management is a Supervisory Task. It is to help the
Team Lead to Swiftly Manage his/her Team.
LENS allows to create new Teams
Add/Remove Members to a Team
Manage Team members attendance.
Team Management

14. Modules LENS has built-in Reports for various stakeholders
Reports can be downloaded in Excel formats.
Report Samples:
My day @ work – It will show how was the day spent @ work. You can select
custom range as period. Track each employee productivity here
Task Summary – It will provide Time and Volume Summary. Track tasks at
summary level and draw the report
Task Status – It will provide status of tasks at any given moment and generate
reports in real time.
Custom reports can be produced based on the Analytical requirement of the
Organisation.
Reports and Insights

18. Modules Notification module will allow you to track the flow of tasks for a given cycle like
daily/weekly/monthly. It will guide on when the tasks need to be performed.
Email notifications will be sent daily with check list.
User alerts for the following events.
• Notification to Client when request is sent to Doer
• Task processed by Doer notified to Reviewer
• Task reviewed by Reviewer notified to Doer and Client
• Task Re-Assigned by Reviewer notified to Doer
• Task On-Hold by Reviewer notified to Doer
• Task Closed by Reviewer notified to Doer
• Task Re-Assigned by Client notified to Doer and Reviewer
• Task On-Hold by Client notified to Doer and Reviewer
• Task Closed by Client notified to Doer and Reviewer
Alerts and Triggers

22. Roles
• Client can create a Task
• Client can capture an Error
• Client can reassign a Task upon Error
• Client can provide a Feedback
• Client can view a Report
Receiver ( Client )

23. Roles
• Doer can create and assign a task for self
• Doer can log the time and volume against any assigned
task
• Doer can generate his report
Doer ( Normal User )

24. Roles
• Reviewer can create task for himself and for his team.
• Reviewer can log the time and volume against an
assigned task.
• Reviewer can review and provide feedback to Doer
• Reviewer can reassign task to doer upon error.
• Reviewer can transfer the task from one member to
another member of his team.
• Reviewer can view his productivity and his team
productivity reports.
Reviewer (Manager)

25. Roles
• Admin has complete access to LENS.
• Admin can upload the Schedule Periodically.
• Admin can create New User
• Admin can activate or de-activate an user for login.
• Admin can create Team
• Admin can map User to Team
Admin ( Unit Admin )

26. client lead
doer
#4
Feedback
Demand – Fulfilment Cycle
#2
Log
Activity
First Time Right

27. Demand – Fulfilment Cycle
leadclient
doer
First Time Not Right
Rejection by Reviewer
#6
Feedback
#4
Log Activity
#2
Log
Activity
First Time Not Right
Rejection by Reviewer

28. leadclient
doer
#7
Feedback
Demand – Fulfilment Cycle
#5
Log
Activity
#2
Log
Activity
First Time Not Right
Rejection by
Customer