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CLIENTRELATIONSHIPPROFESSIONAL
Mar2016 -Present|RAVEN+LILY
DirectorofRetail
•Ledstartupflagshipstoreincludingfinalbuild-outandexecutionofgrandopeningweekend.
•Liaisewithexecutiveteam ofdirectorstodevelopstrategicexpansionplanstomeetchannelgoal
expectationsof$3M.
•AcquireandinitiatetechnologyimprovementsincludingPOSsystem,payrollforecastingapplication,•AcquireandinitiatetechnologyimprovementsincludingPOSsystem,payrollforecastingapplication,
andCRM tool.
•Drivepartnershipswithneighboringmerchants,developmentprincipals,andcommunityinfluencersto
generatedesiredmarketingandsalesresults.
•Developandimplementsalestrainingprogram forallmanagers,associates,ande-commerceteam
members.
Sept2012-Present|THEHEADWAYGROUP/9BANDEDWHISKEY
ConsultantConsultant
•Managedclientrelationshipsincludingeventbudgets,vendorcontracts,andfundraisingproposalsfor
project-basedconsultingfirm insupportofnot-for-profitorganizations.
•Designedbrandedsalesteam uniformsforbarcalls,brandevents,andmarketingmeetings.
•PitchedrebrandingconceptforTLPPAnniversaryGalaleadingtosecondcontractbidopportunity.
•Developedeventmarketingstrategyforlocalwhiskeystart-up.
•Designedandoversawproductionofinvestorgiftstoleadbrandmessaging.
Jan2016–Mar2016|WILLIAMS-SONOMAJan2016–Mar2016|WILLIAMS-SONOMA
GeneralManager
•PromotedtoGeneralManagerofunderperformingstoreresultinginfirstpositivecompinover
eighteenmonths.
•Improvedcustomersatisfactionbyadvocatingauthenticinteractionswhiledeliveringbestin
organizationresults.
•Managedcomplexitiesofstoreperformancebytakingamulti-facetedapproachtoanalysisand
feedbackwithsystemsandteam dynamics.feedbackwithsystemsandteam dynamics.
June2015–Jan2016|WILLIAMS-SONOMA
AssociateManager
•Ledandcoachedteam of70insellingbestpracticestoexceed$4MM inannualsales.
•DevelopedtrainingandimplementationofCRM softwaretodriveclientretention.
•Createdoriginalsocialmediacontenttoengageandinspireguests.
•Designedandexecuteverticalmarketinginitiativesincludinginternalandco-brandedevents.
Apr2013–June2015|DAVIDYURMANApr2013–June2015|DAVIDYURMAN
SalesProfessional/VisualLead
•UtilizednewCRM tooltobringbackinactivecustomerscreatingover$220Kinsalesfor2013.
•Consistentlyexceededpersonalsalesgoalsresultinginlargestcompany-widerevenueincreaseover
lastyearofanyDavidYurmanstore(2013and2014).
•Achievementoflargeststoretransactionalsaletodatewhichplacedmeintop10ofsales
professionalscompanywide.
•Ledsalesandoperationsteamsonconsistentlyexecutedvisualdirectives.•Ledsalesandoperationsteamsonconsistentlyexecutedvisualdirectives.
Oct2002–Apr2011|MACHSPEEDPROPERTIES
ProjectManager
•Drovea40% reductionintheacquisitionpriceofleadportfolioproperty.
•Managedpurchase,design,andrenovationofhistoricSouthCongressAve.buildingincreasing
propertyvalueby26%.
•Recruitedpropertytenantandlanded10-yearcontractwiththehighestpricepersquarefootofany•Recruitedpropertytenantandlanded10-yearcontractwiththehighestpricepersquarefootofany
SoCocorridorlease.
Oct2002–Sept2008|FACTORYPEOPLE
CustomerRelationsManager/Media&EventsDirector
• Directedallbranding,mediaandpublicityresultinginpremierglobalcoverageofvenue.
•CreatedpromotionalprogramsanddigitalentertainmentstrategyforSXSW clients:RedBull,Garnier,
TribecaGrandHotel,DFARecords,VMagazine,CirocVodka,andFredPerry.
• Conceptualizedandexecutedlivemusiceventswithtalentincluding:LCDSoundsystem,Peaches,• Conceptualizedandexecutedlivemusiceventswithtalentincluding:LCDSoundsystem,Peaches,
M83,GhostlandObservatory,Voxtrot,andThePresets.
Mar2003–May2008|FACTORYPEOPLE.COM
E-commerceManager/SoftandHardgoodsBuyer
•Cultivatedcommunityinvolvementandgivingprogram whichledtopersonalinclusionontheAustin
AmericanStatesman’sFortunate500listthreeyearsconsecutively.
•Managedcreativeanddigitalteam onlaunchofwebsiteresultinginaWebbyHonoreeawardforBest•Managedcreativeanddigitalteam onlaunchofwebsiteresultinginaWebbyHonoreeawardforBest
Retailwebsite.
•Developedsocialmediamarketingstrategywhichgeneratedover$100Kinrevenue.
Experience:20+Years
Availability: ContractorFT
•Aggressivesalesleaderwithintuitive
understandingofbuyingprocesses
•People-pleaserwhothriveson
exceedingexpectations
•Talentedstorytellerwithapassionfor•Talentedstorytellerwithapassionfor
UserGeneratedContent
•Innovativeexperientialmarketerwithan
eyeonresultsandthebottom line
•Hyper-organizedprojectmanagerand
entrepreneur
•Proactivecommunicatorunafraidofthe•Proactivecommunicatorunafraidofthe
difficultconversations
•Creativetroubleshooterwithdecisive
decision-makingskills
Mypassionforexceedingexpectationsis
fueledbymymotivationtouncoverclient
needswhilecreatingelegantsolutions.
WhileIhaveworkeddiligentlyonhoningm
clientacquisitionskills,Iam nowseekingto
leadsalesandexpansioneffortsbyjoininga
creativeteam thatvaluesinnovationand
bottom-lineresultsdelivery.bottom-lineresultsdelivery.

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Leigh Villers Resume

  • 1. CLIENTRELATIONSHIPPROFESSIONAL Mar2016 -Present|RAVEN+LILY DirectorofRetail •Ledstartupflagshipstoreincludingfinalbuild-outandexecutionofgrandopeningweekend. •Liaisewithexecutiveteam ofdirectorstodevelopstrategicexpansionplanstomeetchannelgoal expectationsof$3M. •AcquireandinitiatetechnologyimprovementsincludingPOSsystem,payrollforecastingapplication,•AcquireandinitiatetechnologyimprovementsincludingPOSsystem,payrollforecastingapplication, andCRM tool. •Drivepartnershipswithneighboringmerchants,developmentprincipals,andcommunityinfluencersto generatedesiredmarketingandsalesresults. •Developandimplementsalestrainingprogram forallmanagers,associates,ande-commerceteam members. Sept2012-Present|THEHEADWAYGROUP/9BANDEDWHISKEY ConsultantConsultant •Managedclientrelationshipsincludingeventbudgets,vendorcontracts,andfundraisingproposalsfor project-basedconsultingfirm insupportofnot-for-profitorganizations. •Designedbrandedsalesteam uniformsforbarcalls,brandevents,andmarketingmeetings. •PitchedrebrandingconceptforTLPPAnniversaryGalaleadingtosecondcontractbidopportunity. •Developedeventmarketingstrategyforlocalwhiskeystart-up. •Designedandoversawproductionofinvestorgiftstoleadbrandmessaging. Jan2016–Mar2016|WILLIAMS-SONOMAJan2016–Mar2016|WILLIAMS-SONOMA GeneralManager •PromotedtoGeneralManagerofunderperformingstoreresultinginfirstpositivecompinover eighteenmonths. •Improvedcustomersatisfactionbyadvocatingauthenticinteractionswhiledeliveringbestin organizationresults. •Managedcomplexitiesofstoreperformancebytakingamulti-facetedapproachtoanalysisand feedbackwithsystemsandteam dynamics.feedbackwithsystemsandteam dynamics. June2015–Jan2016|WILLIAMS-SONOMA AssociateManager •Ledandcoachedteam of70insellingbestpracticestoexceed$4MM inannualsales. •DevelopedtrainingandimplementationofCRM softwaretodriveclientretention. •Createdoriginalsocialmediacontenttoengageandinspireguests. •Designedandexecuteverticalmarketinginitiativesincludinginternalandco-brandedevents. Apr2013–June2015|DAVIDYURMANApr2013–June2015|DAVIDYURMAN SalesProfessional/VisualLead •UtilizednewCRM tooltobringbackinactivecustomerscreatingover$220Kinsalesfor2013. •Consistentlyexceededpersonalsalesgoalsresultinginlargestcompany-widerevenueincreaseover lastyearofanyDavidYurmanstore(2013and2014). •Achievementoflargeststoretransactionalsaletodatewhichplacedmeintop10ofsales professionalscompanywide. •Ledsalesandoperationsteamsonconsistentlyexecutedvisualdirectives.•Ledsalesandoperationsteamsonconsistentlyexecutedvisualdirectives. Oct2002–Apr2011|MACHSPEEDPROPERTIES ProjectManager •Drovea40% reductionintheacquisitionpriceofleadportfolioproperty. •Managedpurchase,design,andrenovationofhistoricSouthCongressAve.buildingincreasing propertyvalueby26%. •Recruitedpropertytenantandlanded10-yearcontractwiththehighestpricepersquarefootofany•Recruitedpropertytenantandlanded10-yearcontractwiththehighestpricepersquarefootofany SoCocorridorlease. Oct2002–Sept2008|FACTORYPEOPLE CustomerRelationsManager/Media&EventsDirector • Directedallbranding,mediaandpublicityresultinginpremierglobalcoverageofvenue. •CreatedpromotionalprogramsanddigitalentertainmentstrategyforSXSW clients:RedBull,Garnier, TribecaGrandHotel,DFARecords,VMagazine,CirocVodka,andFredPerry. • Conceptualizedandexecutedlivemusiceventswithtalentincluding:LCDSoundsystem,Peaches,• Conceptualizedandexecutedlivemusiceventswithtalentincluding:LCDSoundsystem,Peaches, M83,GhostlandObservatory,Voxtrot,andThePresets. Mar2003–May2008|FACTORYPEOPLE.COM E-commerceManager/SoftandHardgoodsBuyer •Cultivatedcommunityinvolvementandgivingprogram whichledtopersonalinclusionontheAustin AmericanStatesman’sFortunate500listthreeyearsconsecutively. •Managedcreativeanddigitalteam onlaunchofwebsiteresultinginaWebbyHonoreeawardforBest•Managedcreativeanddigitalteam onlaunchofwebsiteresultinginaWebbyHonoreeawardforBest Retailwebsite. •Developedsocialmediamarketingstrategywhichgeneratedover$100Kinrevenue. Experience:20+Years Availability: ContractorFT •Aggressivesalesleaderwithintuitive understandingofbuyingprocesses •People-pleaserwhothriveson exceedingexpectations •Talentedstorytellerwithapassionfor•Talentedstorytellerwithapassionfor UserGeneratedContent •Innovativeexperientialmarketerwithan eyeonresultsandthebottom line •Hyper-organizedprojectmanagerand entrepreneur •Proactivecommunicatorunafraidofthe•Proactivecommunicatorunafraidofthe difficultconversations •Creativetroubleshooterwithdecisive decision-makingskills Mypassionforexceedingexpectationsis fueledbymymotivationtouncoverclient needswhilecreatingelegantsolutions. WhileIhaveworkeddiligentlyonhoningm clientacquisitionskills,Iam nowseekingto leadsalesandexpansioneffortsbyjoininga creativeteam thatvaluesinnovationand bottom-lineresultsdelivery.bottom-lineresultsdelivery.