The document is a resume for Leigh Ellen Lillis seeking a technical writing career. She has over 20 years of experience creating technical documents including policies, procedures, user guides and flowcharts. She is proficient in interviewing experts and developing materials. She has a certificate in medical writing and editing from University of Chicago and extensive professional experience in various technical writing roles.

1. LEIGH ELLEN LILLIS
Mundelein, IL 60060
847.722.0088
LEIGH.LILLIS@GMAIL.COM
SUMMARY
I am seeking a Technical Writing career in a well-established corporation. I have over 20
years’ experience in creating policies, procedures, work instructions, user guides, job aids,
and Visio flowcharts. I am proficient in interviewing subject matter experts and
development of technical materials. I am able to develop and maintain intranet and
SharePoint sites. In the Spring of 2016 I earned my certification in Medical Writing and
Editing at University of Chicago.
PROFESSIONAL EXPERIENCE
3/16 – Current Northwestern University Evanston, IL
Contract Technical Writer
 Develop and write standard operating procedures related to Kellogg
School of Management
 Created and developed standard templates for procedures and forms
 Created their document numbering system and organized the document
management system
 Work with subject matter experts to map workflow processes and
develop their current SOPs for all Kellogg domestic campuses
8/15 – 12/15 AbbVie North Chicago, IL
Technical Writer - Contractor for Regulatory Affairs at AbbVie
 Wrote and edited procedures related to pharmaceutical, safety, cGMP,
SOP, quality systems, regulatory, and quality assurance concepts
 Mapped the corresponding workflow process using Visio Flowchart for
each submitted document
 Created job aids for employees to assist them in their work
 Worked with subject matter experts to develop and create work
instructions
 Worked with IT to edit and clarify procedures related to software
programs
1/15 – 7/15 Dovenmuehle Mortgage Inc. Lake Zurich, IL
Procedure Writer
 Developed and wrote procedures related to regulatory mortgage banking
 Mapped department workflow processes using Visio Flowchart
 Created job aids to assist employees
9/14 - 1/15 Abbott Labs Lake Forest, IL
Contract Technical Writer
 Analyzed existing Abbott Nutrition Quality processes and procedures
 Consolidated, edited, and updated Abbott Nutrition documents
 Assisted in the redlining of documents before being published in the
Document Management System
 Created and incorporated tables and graphics for clarity into procedures
3/14 - 8/14 Exelon Corporation Oakbrook Terrace, IL
Contract Technical Writer
 Converted and clarified electrical equipment maintenance
procedures, processes, and forms into their new implemented template
 Maintained tracking of documents that had been converted to new

2. template.
 Researched and edited metadata in their document management
system
9/13 - 12/13 Culligan Matrix Solutions Libertyville, IL
Contract Technical Writer
 Worked with subject matter experts to create and publish
commercial Water Treatment System service manuals
 Became familiar with CAD drawings and Bill of Materials
 Performed quality audits of service manuals for company
9/08 – 5/13 Siemens Industry, Inc. Buffalo Grove, IL
Technical Writer
 Developed standardized workflow policies, procedures and workflow
processes for the North American branches
 Worked with department heads and subject matter expects to maintain
annual document updates
 Worked with IT to map workflow processes and document new software
enhancements
 Developed and maintained marketing intranet and SharePoint sites
 Assisted the Document Management Librarians in publishing documents
and establishing the supporting metadata
 Performed QA audits to correct gaps in processes and procedures
6/96 – 9/08 Wolters Kluwer North America Riverwoods, IL
Supervisor - Graphics and Charts
 Identified, analyzed, and resolved issues relating to graphics and SGML
charts
 Developed SGML graphic and chart training manuals for department
employees
 Created offshore vendor outsourcing workflow and tracking
 Created, facilitated, and instructed inserting graphic and chart tags into
SGML data training classes
EDUCATION
2014 – 2016 University of Chicago, Graham School Chicago, IL
Continuing Liberal and Professional Studies
• Certificate in Medical Writing and Editing
1987 - 1991 California State University Chico, CA
Bachelor of Arts, English
 Certificate in Technical Writing
SPECIALIZED TRAINING
Siemens Industry, Inc.
Buffalo Grove,
IL
 Six Sigma Yellow Belt Certified
 Six Sigma Green Belt Training
Learning Tree International Reston, VA
 SharePoint 2007
Society of Technical Communication Online
 TechComm Certification
Webucation Online
 Adobe FrameMaker 12

3. College of Lake County Grayslake, IL
 Fundamentals of Technical Writing
 Photoshop for Digital Photographers
 Explore a Career in Medical Writing

4. SOFTWARE EXPERIENCE
 Microsoft Office Suite
 Adobe Photoshop
 Adobe Acrobat Pro
 Adobe FrameMaker
 Visio Flowchart
 FS Pro Information Mapping
 Publisher
 SharePoint
 SnagIt/FastStone Capture
PROFESSIONAL AFFILIATIONS
 Member of Society for Technical Communication
 Member of American Medical Writers Association