Isker Marlene Frank has over 20 years of experience in project coordination, business analysis, documentation, and scientific analysis. She has extensive experience in regulatory compliance documentation, MS Office, various operating systems, and analytical techniques. Her background includes roles as a senior technical writer, technical writer III, legal documentation specialist, project coordinator, and engineering documentation specialist.

1. Isker Marlene Frank (618) 741-0802 IskerFrank@hotmail.com Page 1 of 3
ISKER MARLENE FRANK
937 Lyons Street, Hammond, Indiana 46320-2514
(219) 931-5676 Home, (618) 741-0802 Mobile
IskerFrank@hotmail.com; LinkedIn
SUMMARY
Project Coordinator, Business Analyst, and Documentation Specialist with extensive analytical experience in Physical Science
and IT/IP; strong background in scientific analysis, research, and QA/QC; extensive experience in computer information systems
and networking operations, monitoring, and support.
SPECIAL SKILLS AND TOOLS
 Regulatory compliance requirements documentation
o USEPA [CFR49]
o NIST
o CISSP [EDM/DLP]
o ASTM
o PII/PPI Sensitive Data [NIST 800-122]
o Sarbanes – Oxley (Document management of specific corporate project’s reporting responsibilities of corporate
officers for accuracy and validity of project financial ledger)
 MS Office; MS Visio; MS Share Point; MS Project; WordPerfect Office 2002/2010; Lotus Suite; Acrobat Professional
 Windows 98.x/XP/Server2003/Vista/Win7; Linux-Ubuntu 9.10/10.04/14.02; MAC OS 8.x/9.x/OS X 10.x
 CRM; Remedy TTS; ASCR; desktop publishing; Basic networking; Help Desk and Customer Support/Education; ERP; SAP
 Gas Chromatography-ECD/FID/MS; FT-IR; XRF; HPLC; Atomic Absorption; Flow Injection Spectrographic Analysis
 Environmental and Limnological Methods Developed by the US EPA, USGA, GMP-L, GLP-QA/QC
 Food Science Analyses and Regulatory Compliance per the USDA, FDA
EXPERIENCE
01/2016 – 04/2016 Senior Technical Writer
Viva USA (Allstate Inc, AIS DLP Team) Northbrook, Illinois
 FOCUSED on PROCESS with POLICY and GOVERNANCE as a secondary focus– Forensics/EDiscovery
 Developed processes and procedures for IT Security best practices and data protection concepts
 Documented corporate-mandated documentation templates
 Documented technical procedures and processes for various knowledge bases
 Revised policy and governance documentation in conjunction with legal review
 Documented standard enterprise process requirements to include SLAs, dependencies, roles and responsibilities
 Maintained a SharePoint library
 Used Visio for process flow and IT-related use cases to include process swim-lanes and network topologies
 Organized, tech-savvy team player with the ability to translate Visio workflows into quality documentation that
communicates policies, protocols, processes, and procedures
 Made complex technical issues understandable to a non-technical audience
09/2013 – 03/2015 Technical Writer III
Kelly Mitchell (Abbott Laboratories, Abbott Diagnostic Division – Engineering) Lake Forest, Illinois
 Lead/support quality engineering activities for new commodities and packaging development and on-market support to include:
o Creation of supporting documentation for design control and qualification of molded commodities and packaging
o Creation of design plans and controls
o Documentation of package qualification, design requirements, trace matrices, and discrepancy resolution
 Assisted with development and facilitation of FMEAs
 Lead and documented investigations into complaints and issues for on-market molded commodities and packaging
 Documentation of process workflows, Standard Operating Procedures, and policy development and documentation
 Documentation and management of facility policies, use/utility processes, and enterprise standards
 Assisted with strategic initiatives to improve specifications and drawing templates for global use

2. Isker Marlene Frank (618) 741-0802 IskerFrank@hotmail.com Page 2 of 3
08/2012 – 06/2013 Legal Documentation Specialist
Oxford Corporation Consultants (Dentons LLP, Chicago, IL) Chicago, Illinois
 Interviewed key stake holders, directors, and team members to identify current processes around system documentation, IT
procedures, maintenance schedules, support procedures, policies, and procedures
 Worked with the IT team to identify current gaps in documentation
 Reviewed and revised existing documentation for accuracy, completeness, and consistency
 Made recommendations on best practices on documentation
 Developed processes for on-going documentation
 Worked with several project teams to create/complete documentation
06/2011-08/2011 Project Coordinator
Robert Half Incorporated (Amsted Rail, Granite City, IL) Saint Louis, Missouri
 Business, IT, and Manufacturing Process Development and documentation; Visio flowcharts; process library maintenance using
SharePoint
 ERP and SAP solutions development and testing; report writing
 Worked with users to define and document system requirements for business systems
09/2005-02/2010 Engineering Documentation Specialist
Charter Communications Incorporated, Saint Louis, Missouri
 Develops process documentation:
 Security end-to-end process and procedural documentation
 Legal policies and procedures maintenance and retention,
 Operational process flow diagrams,
 SharePoint library maintenance and general enterprise security,
 Work instructions
 Documentation and management of facility policies, use/utility processes, and enterprise standards
 Created and maintained Engineering documentation
 Facilitated requirements gathering and design sessions
 Reviewed design documentation with users and developers
 Prepared process and data models
 Prioritized system functionality requirements
 Coordinated pilot and test activities
 Designed screens and reports
 Stored and maintained version control of documents in SharePoint enterprise libraries
 Translates technical and/or complicated information into clear, concise documents appropriate for various target audiences
 Worked closely with various departments’ subject matter experts to clearly identify and document as is processes, highlight
areas for improvement, all process flows, interactions and touch points, and document all process related documentation
such as Work Instructions, Desktop procedures, etc.
 Reviewed, critiqued, and edited documentation including design documents, programmer notes and system overviews
 Required knowledge of company product lines and document structure
 Responsibilities include maintenance of internal documentation library, providing and/or coordinating special documentation
services as required, and oversight of special projects

3. Isker Marlene Frank (618) 741-0802 IskerFrank@hotmail.com Page 3 of 3
04/2005-07/2005 Engineering Documentation Specialist – Contractor
Glotel Technology, Incorporated, Chicago Illinois
Combined multimedia knowledge and strong communication skills with technical expertise to educate across the entire spectrum of
users’ abilities
 Technical writer
 IT Project support and database maintenance
07/2003-02/2005 Customer Care – Technical Support
Convergys Corporation, Saint Louis, Missouri
 Helpdesk for client telecommunications companies
 Security and Authentication support
 LAN/1394/HPNA networking; TCP/IP; computer peripheral installation support
 Software and hardware sales and service support for products including wireless, voice/data telephone services, local and long
distance wireless, high speed internet access, telecommunications equipment, security systems, and voice mail
1993-1999 Physical Scientist/QA-QC Grace Analytical Laboratories, Incorporated, Chicago, Illinois
 Contractor to the USEPA - Region V and the Great Lakes National Program Office
 Surveillance, compliance monitoring, QA/QC, and analysis of limnological and atmospheric data
 Project documentation and evidentiary report composition, and database management
 Development and modification of scientific analyses, replete with written reports and presentations
 Study participant and contributor to several compendiums using the data and developed methods
1990-1992 Analytical Chemist/Food Scientist Silliker Analytical Labs, Chicago Heights, Illinois
 Pesticide and herbicide analysis and quantization
 Imported produce analysis
 Dairy product purity assessment
 Assessment for nutritional labeling
EDUCATION
Calumet College of Saint Joseph, Hammond, Indiana, Bachelor of Science
1988 Recipient of the U.S. English Award, Science Editorial Writing Major: Physical
Science Minor: Computer Information Systems
New Horizons Learning Center of Saint Louis, Missouri
PMP and 6-Sigma Certification Preparation [Lean 6-SIGMA Green Belt]
June 2010 to December 2010
PROFESSIONAL MEMBERSHIPS
Society of Cable Telecommunications Engineers, 2008 to 2011 PMI, 2010
LINKEDIN PROFILE:
www.linkedin.com/in/isker-frank-194b1012
REFERENCES
Vincent Hames – Frazier, Kelly Mitchell, (312)665.0000(X315)/(312)810.5155, Vincent.HamesFrazier@KellyMitchell.com
Michele Gossmeyer, Director, Dentons LLP, Chicago, IL (312) 401-9414, Michele.Gossmeyer@Dentons.com
Nikki Waters, Project Management, Charter Communications, (618) 830-9111
Martha Peebles, Customer Care/Sales, ATT – Yellow Pages, (314) 749-6447