Ryan Rick B. Acta has over 15 years of experience in technical writing and documentation roles. He currently works as a Technical Writer at Altisource Business Solutions Inc. where he documents processes and updates applications. Previously he was an IT Analyst and Technical Writer at several financial companies where he created documentation to guide daily operations. He also has experience in education roles developing online courses and leading project teams. Acta holds a Master's in Business Administration from the University of the East.

1. Ryan Rick B. Acta
8-H E. Rodriguez Sr. Blvd. Quezon City
Email add.: ryanrick_acta@yahoo.com
 0917-8046713; 0922-8880791; 354-13-35
Professional Experience
Altisource Business Solutions Inc.
Technical Writer | Nov. 23, 2015 – present
 Documents and reviews Process and Procedural Documents in detail.
 Edits Special Instructions required when updating applications.
 Publishes documentation in SharePoint and vendor applications.
ULLINK NYFIX INC. | NYSE Philippines, Inc. | FixAsia Information
Technologies Inc.
IT Analyst - Technical Writer | Mar. 28, 2011– Aug. 15, 2015
 Creates runbooks that guided daily operations.
 Documents several processes and procedural documents in detail.
 Migrates documentation from one file repository and format to another file
repository and format.
 Publishes documentation in Confluence, Wiki, and SharePoint.
 Chaired the Change Management Board (Change Management Process).
ESS Manufacturing Company Incorporated (EMCI) | Innodata Isogen
Technical Writer | Oct. 3, 2007 – Mar. 12, 2011
 Updates the Technical Content of the Technical Writing Pilot Project to incorporate
new product information provided by the customer.
 Communicates with the product developers and/or the information architects
designated by the Technical Writing Pilot Project as Subject Matter Experts (SMEs)
for this product to ensure the technical information is complete and accurate.
 Also functioned as:
a. Course Developer
o Creates online tutorials by creating scenarios, storyboards, movies and voiceover
o Communicates with the course developers for this project to ensure the technical
information is complete and accurate
o Ensures that updates are in compliance with editorial and style requirements by
the client
b. Team Leader (eLearning Project)
o Creates process flowcharts that depict the whole project
o Communicates with the team members to ensure the delivery of tasks
o Ensures that all deliverables are in compliance with the standards and
requirements by the client and the company

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o Creates reports presented to the Project Manager and other Auditors
c. Document Controller
o Maintains the electronic and paper Document Control System including indicating
those documents currently undergoing revision, archiving of previous versions
and the upkeep of the Library file.
o Updates the documents required by ISO in the company Portal.
o Manages the Intranet Portal, ensuring that the updated version of documents is
uploaded.
IBM Daksh Business Process | Manpower Outsourcing Services Inc.
Technical Writer | Feb. 13, 2007 – July 12, 2007
 Part of the Strategic Quality Team that ensures quality all throughout the
documentation
 Documents programs/applications for certifications
 Analysed programs/applications and documents its impact in business
 Coordinated with Business Process Owners to document business impacts
Sykes Asia Inc.
Technical Support Representative | Feb 14, 2005 – Dec. 24, 2006
 Handles customer inquiries via email
 Provides solutions to customer issues with the use of web based applications
 Coordinates with SMEs for product updates
Other Employment:
o Jolly-On Foods Corp.
Service Crew | July 5, 2003 - Feb 8, 2004
o Jollibee Foods Corp.
Service Crew | May 23, 2001 - Oct. 28, 2001
Work Description:
 Follows standard procedures in food handling
 Ensures that Customer issues and requests are priorities
 Follows standard procedures in handling customer issues and requests

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Educational Background
Post Graduate: University of the East
Recto, Manila
Master’s in Business Administration
June 2005 – Apr. 16, 2008
Tertiary: University of the East
Recto, Manila
BS Computer Science
June 2000 – Mar. 8, 2004
Secondary: University of the East
Recto, Manila
1996 – 2000
Primary: St. Joseph’s College
Quezon City
1990 – 1996
Eligibilities/Training/Seminars Attended
Career Service Professional Examination Passer
Oct. 17, 2004
With a rating of 83.51
Securities and Exchange Commission
April 9, 2003 - May 16, 2003
On-The-Job Training (MIS Dept.)
Character References
Name Occupation Contact Number
Agnes Colina HR Manager 4594802
Madel Garcia Finance Manager 4594800
Julie Balarbar Project Manager 09175093066
Apple Anabo-Hung Project Lead 09178961483