In this session, Darrell Damron, enterprise lean consultant with the Results Washington team, shared effective strategies for: Establishing a lean expert partnership program. Creating a leadership development program. Fostering communities of practice. Involving employees in improving their work and processes by eliminating waste.

1. Three Key Strategies
to boost your
Lean Transformation Journey
Presented by

2. Agenda
2
1
2
3

3. Partnership
Learn from experts
3
1

4. What is partnership?
Learning from those
who have been on the
journey ahead of us
A
4
Partnership

5. Why should you care?
Because experts can give you
• Advice
• Training
• Coaching
• Tours
And you can expend little to no
5
Partnership
You can avoid repeating mistakes others have made!

6. Washington State Government’s
Lean Expert
Partnership Program
Partners Organizations
6
Partnership

7. Examples of Our
Healthcare Partners
• Virginia Mason Medical Center
• Seattle Children’s Hospital
• Seattle Children’s Research Inst.
• Premera Blue Cross
• Franciscan Health System
• Group Health
• Philips Healthcare Ultrasound
7
Partnership
Partnership

8. Examples of Other
Industry Partners
• Alaska Airlines
• Genie/Terex
• The Boeing Company
• Liberty Mutual
• Starbucks
8
Partnership

9. 9
Local Gov
6%
Private
Sector
36%
Other
State Gov
7%
Lean Consultants
49%
Military
2%
Our
Partners

10. 10
Partnership
workshops http://results.wa.gov/
See presentation
materials at:

11. How to Find Partners
• Talk with Lean Experts
• Share Your Lean Journey
Story
• Ask for Help
• Match Passion to Need
11
Partnership

12. Table Dialogue
What excites or
interests you most
about this idea of
partnership?
A
12
Partnership

13. Leadership
Guide and align efforts
13
2

14. What is leadership?
Guiding and aligning
efforts to deliver better
value to more
Washingtonians
A
14
Leadership

15. Why it matters to you?
15
Leadership

16. 16
Leadership
Washington State Government’s
Goal Council Leadership
State Agency Directors

17. 17
Operations
Budget Policy
Leadership
Washington State Government’s
Goal Council Leadership

18. Governor Inslee’s
Results Review
18

19. What
Results Model
19
How
Results Washingtonians Expect
State Government Will Transform
To Achieve Sustained Results
Leadership
Leadership

20. The Transformation Model was adapted from The Lean Transformation Model articulated by John Shook, Chairman and CEO of Lean Enterprise Institute.
20
Leadership
Results Model

21. 21
What Why How
Value‐Driven
Purpose
Focusing on what Washingtonians value helps us
deliver the right products and services to the right
place at the right time.
 Discover what Washingtonians value
 Set measurable goals
 Involve every employee in shaping the strategies that will
achieve the goals
Process
Improvement
Improving the actual processes that deliver value to
Washingtonians helps us quickly respond to
changes.
 Deeply understand how the activities that add value in our
processes are connected
 Design innovative new processes
People
Development
Building capability in every employee helps us
improve the process that deliver value to
Washingtonians.
 Develop problem solving skills in every employee
 Develop coaching skills in every leader
Management
Systems
Aligning management systems helps us focus on our
goals, quickly identify & fix problems, and support
the people and processes that deliver value to
Washingtonians.
 Make process performance visual
 Frequently have dialogue about process performance
visuals ‐ from teams to executives
Leadership
Behaviors
Demonstrating principle‐based behaviors helps
every leader support the people and processes that
deliver value to Washingtonians.
 Focus on process
 Go and see the actual work
 Make it safe to expose problems, mistakes
 Challenge status quo or “good enough”
 Enable people to see from the customer’s perspective
 Create urgency
Mindset/
Culture
Developing a mindset of principle‐based behaviors
in every employee helps us drive the transformation
and develop a culture that will deliver better value
to more Washingtonians for generations to come.
 Create value for Washingtonians
 Create Constancy of Purpose
 Think Systemically
 Focus on Process
 Embrace Scientific Thinking
 Flow and Pull Value
 Assure Quality at the Source
 Seek Perfection
 Lead with Humility
 Respect every individual

22. 22
Leadership
Washington State Government’s
Lean Fellows Coaching
Results WA Lean Fellows VMMC
Fellows
Coach

23. Table Dialogue
How is your
organization
doing in each
area of the
Results Model?
23
Leadership
Results Model

24. Communities of
Practice
Accelerate engagement
24
3

25. What are Communities
of Practice?
people who share a
concern or a passion for
something they do and
learn how to do it better as
they interact regularly
Communities of
Practice
http://wenger‐trayner.com/theory/

26. Washington State Government’s
Communities of Practice
26
Lean Practitioners
Agile
54 Lean
Advisors
Communities of
Practice

27. 27
Practice Learning
Communities of
Building Trust
Challenging Each Other
Having Fun

28. How to Support
Communities of Practice
• Clarify the Common
Endeavor
• Meet Regularly
• Share Stories
• Get Better Together
28
Communities of
Practice

29. Table Dialogue
Based on your experience,
what’s the most
compelling aspect of
communities of practice?
A
29
Communities of
Practice

30. Questions?
30

31. 31
Darrell Damron
Enterprise Lean Consultant
Results Washington
Office of the Governor
Office: 360.902.4107
Cell: 360.581.7922
PO Box 43113 ~ Olympia, WA 98504‐3113
darrell.damron@gov.wa.gov
www.results.wa.gov
Follow me on Twitter: @LeanWAGOV
Follow Results WA on Twitter: @ResultsWA
Follow me on Pinterest ‐ LeanWAGov Connect on Linkedin