Learning from Las Vegas - How to Make Healthcare More Rewarding

Proprietary & Confidential
www.carepoynt.com

Live Well.
carepoynt.com/joynProprietary & Confidential
Be Rewarded.
Share the Care.
Carepoynt>
Community
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Learning from Las Vegas > Welcome to Extreme Innovation...

4
Learning from Las Vegas > Extreme Innovation ...

8 Proprietary & Confidential
>>> Vision
3.8 B
Rewards program
members in the US
$100 B
Annual value of points issued
and sold by rewards programs
Network-based rewards
platorms in Healthcare
0
X
Persuasion is Powerful
5

Proprietary & Confidential 7
•  Customer acquisition is 5-10 x more costly than retention
•  Rewards enable Results by reducing attrition / increasing
retention. ~5% improvement increases results by ~95%
•  80% of consumers say rewards & referral programs
influence where they engage, what they spend and when
•  Rewards create more referrals, NPS and cross-sales and
average 88% better results for existing vs new customers
•  Rewards customers engage 2X more and spend 4X more
Rewards Drive Profitable Results
Rewards Can Revolutionize Markets
6

Healthcare is Costly, Chaotic and Chronically UnCoordinated
We make Health & Wellness more Engaging & Rewarding for All
EVOLUTION of INNOVATION
Consumers
Patients
CARES

US Healthcare Is
__@#$%&__
Key Needs and Opportunities >
Data Driven
Outcomes
Business / Tech
Innovation
Consumerized
Experiences
Align & Engage
Stakeholders
The Current System is >
COSTLY CHAOTIC CHANGING CHRONIC
The Problem
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> 500+ Bricks & Clicks Partners
> 250,000+ Members
> Program + Platform + Poynts
Carepoynt> Community
9
The Pain Poynts > Paying More. But Getting Less...
Chronic
SickCare Wellness
UnCoordinated
THE HIGH COST OF HEALTHCARE
20% of income on
healthcare +
insurance
AVERAGE
AMERICAN
SPENDS
US % of GDP SPENT ON
HEALTHCARE 2015-2020
15%
20%
Costly
Other
Retail Travel
Healthcare &
Insurance
Health &
Wellness
Average US Household Spending
$5K
$10K

The Solution
We Make Healthcare
More Rewarding for All
The first health-focused rewards
Program, Platform and Network that puts Consumers
at the center of their health & wellness experiences
We enable a more rewarding and results driven
healthcare and wellness ecosystem that
Connects, Aligns, Rewards and Engages
consumers within a coalition network of
providers, partners, employers, and payers…
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Rewards > Results

Carepoynt Enables Digital Health > Bricks and Cliques Engagement
Live Well.
Be Rewarded.
Share the Care.
Videos > http://bit.ly/CarepoyntConnect
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12

Our Story
Carepoynt is the first health focused
rewards program, platform and network that
engages and empowers consumers to get more
value from their healthcare & wellness experiences.
1
2
We leveraged proven insights and deep
experience from successful CRM and
Rewards programs in travel, retail,
banking and many other markets...
...to create a unique and compelling
‘Rewardsware for Healthcare’
platform designed for the needs of
the healthcare and wellness market
We Make Healthcare More Rewarding for All
Live Well. Be Rewarded. Share the Care.
Launch: 2016
Funding: 1M > $5M+
Network: 50 > 500+
Team: 5 > 25+
Stage: Seed > Accel
Biz Model: SaaS
Transactions
Services
Members: 1K+ > 250K+
PlatformProgram Poynts Partners

How Carepoynt Works
CarePlansTM CareCliquesTM
CarePoyntsTM
PlatformProgram Poynts Partners
Connect Align Reward Engage
13

‘JOYN’ Demo
Choose “Redeem” Partners
Local Partners
Browse “Earn” Partners
National Partners
Your Favorites
Sign-up or check- in
at a Carepoynt kiosk
From Rewards > to Results
Engaging National / Digital Partners
Pay with PoyntsTM
CARECardTM Enables Local Rewards
Joyn. Login. Be Rewarded!
ShareTheCare w/a ‘Clique’
Your Family & Friends
Sign-up or check-in
Online or via an App
14

Our Program
The Carepoynt > CAREs Approach
Connect >
> Align <
< Reward
< Engage > Learn > Earn > Redeem > Share the Care
Align Reward EngageConnect Succeed
Joyn Now
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Our Partners
Earn + Redeem + Share the Care
Anywhere Within the Carepoynt Network
Secondary Payers
Primary Insurers
Brokers & Services
Regional Employers
Enterprise Employers
SMB Employers
Retail Wellness
Clinical Healthcare
Hybrid Health & WellnessProduct Partners
Wellness Partners
Services Partners
Healthy Wellenials
Consumers
Caring Coordinators
Patients
250+
Partners
16

•  Carepoynt > ‘Rewardsware for Healthcare’TM Platform, Program and Poynts Network
•  Specialized, Scalable & Secure Solution to Connect > Align > Reward > Engage > Succeed
•  Modular, Multi-channel Rewards Program and Portable Poynts based CRM Platform in the Cloud
•  Leverages modern technology, proven insights & deep expertise from successful CRM across industries
•  From Innovation to Execution. Live. Accelerating Market Growth. Rewards > Results.
Carepoynt> Rewards
Rewards Rewards
Carepoynt> Engage
Carepoynt> Align
Carepoynt> Connect API
1
7
Carepoynt > Platform

Bricks >
> CliquesVISION
Live Well.
Be Rewarded.
Share the Care.
CARES
Carepoynt>
Community

Carepoynt > Momentum Matters: Our Progress is on Poynt
161 270 336 393 502 658 793 977
4,655
9,921
10,997
15,000
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr
RR
Carepoynt Members | 1K > 10K > 25K > 250K+
100 311 477 655 939 1,620 2,469 3,812
12,120
24,991
31,000
50,000
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Est
Apr
RR
Transactions | 1K > 10K > 25K > 250K+
55 68 74
113
177
248
288 311
350 364 375 400
0
100
200
300
400
500
May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
est
Apr
Carepoynt Community | Ramping to 500+ Partners Carepoynt Members | All 50 States + Diverse Demo

Rewards > Results | Carepoynt Pilot Partner / Provider
% of Patients Completing CarePlans Early Returns Indicate Positive ROI
Average Patient Carepoynt Patient
+86%
Carepoynt Patient Results Nearly 2x higher
48%
65%
0%
10%
20%
30%
40%
50%
60%
70%
Before Carepoynt Carepoynt Patients
Investment Direct Value Creation
SaaS Poynts Value Created
+107%
Joyn : CARE Connection with Patients

Healthcare is Costly, Chaotic and Chronically UnCoordinated
We make Healthcare More Rewarding for All
>>> Vision
“The healthcare industry has been slow to deliver
customer-centered value. But the ground is shifting
rapidly. Disruptive new entrants like those that
reshaped Retail, Banking and Travel will emerge.”
—PWC Health Research Institute
Consumers
Patients
21

The $6T+ US healthcare marketplace is
costly, chaotic, chronic and changing
The first health-focused rewards program, platform
and network that engages and empowers consumers to
get more value from their health & wellness experiences
Problem Solution
Live Well. Be Rewarded. Share the Care.
Joyn Us!
Proven Platform
•  Portable
•  Scalable
•  CarePoynts
•  CarePlans
•  CareCliques
•  Earn
•  Redeem
•  ShareTheCare
Dream Team
•  Expertise
•  Connected
•  Committed
CareTools
•  Passion
•  Proven
•  From Rewards > To Results
•  1st Mover > Massive Market
•  Proven Approach > Profitable Model
•  Successful Start > Ready to Invest & Grow
•  Scalable Solution > Exponential Outcomes
Powerful Model & Perfect Timing
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CARES
From
REWARDS >
To
> RESULTS
Personalized. Portable. Powerful.
Connect. Align. Reward. Engage. Succeed.

www.carepoynt.com
Thank You!
Joyn Us
24

www.carepoynt.com
Thank You!
Joyn Us
Tim Stanley
CEO / Founder
tim@carepoynt.com
949.287.9197
25

Carepoynt Enables Digital Health > Bricks and Cliques Engagement
Live Well.
Be Rewarded.
Share the Care.
Videos > http://bit.ly/CarepoyntConnect
28

Carepoynt> CARE Approach
The Consumer Journey
Consumers
Patients
Claire

Claire is a married, working mom
with children and aging parents.
She likes to stay fit, is tech savvy
and very organized. Her family has
a history of healthcare risks so
she’s proactive with check-ups.
She loves that she can earn and
redeem Carepoynts from work
and at home for her Family’s
H e a l t h c a r e a n d W e l l n e s s
activities, and reward herself too !
Wellenial Caring Coordinator
Earn
15,000
Redeem
10,000
Claire gets a text from Aetna telling
her they now offer Carepoynts for
Telehealth visits via HealthTap and
discount prescriptions @ Blink Health!
She’s thrilled with the new opportunities
for her family to get Poynts with their
policy, improve their healthcare
experience and reduce their HSA costs.
Claire is excited to pool
and share her Poynts—
she creates a Carepoynt
Clique with her family.
A Starbucks for Everyone!
Claire and her Family can
Anywhere Within the Carepoynt Community
Earn
10,000
Pool &
Redeem
1,000
Claire takes her son Luke to a dentist recommended on
Carepoynt — and despite the cavities, she is thrilled to
earn 10,000 Poynts for her son and the whole family.

She ‘Shares the Care’ with 1,000 Poynts for her son to
GameStop for a $10 gift card as a reward for being a good
patient — and a Careplan with more Poynts for brushing.

Claire’s dad needs new eye glasses. She
submits his prescription to Target Optical
online and earns 7X Poynts. She uses some of
the Poynts to purchase an electric toothbrush
for her son and new gym clothes for the family.
Claire redeems some Poynts
for a massage and enjoys the
valuable Program and Poynts
that are motivating her family!
Earn
3,500
Earn &
Redeem
7,000
Clair gets an offer for 20,000 extra
Carepoynts to order a Fitbit and get a
membership at a local Gym
— IF they will get family Flu shots —
A ‘minute clinic’ visit to CVS and ALL in!
Earn
100/Day
Earn &
Redeem
20,000
Claire’s Husband emails that their
Workplace Wellness program is now
Carepoynt Connected* — They can
now earn 100 Poynts each day they
achieve their Careplan – and more!
Earn
500
Redeem
500
Claire sees a post
on Facebook
about Carepoynt.
She joyns and
earns 500 Poynts!
Claire redeems her
first 500 Poynts at
Whole Foods for a
smoothie. It’s so easy!
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YouTube Videos & Testimonials
Rewardsware for Healthcare
TM
Testimonial Videos
http://bit.ly/CarepoyntConnect
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Carepoynt> Value View
What We Do And For Who
Consumers: Earn, redeem and share valuable, personalized and portable rewards from a
wide range of healthcare and wellness providers, employers, payers and retail partners to help
you and your family get better health outcomes, live a healthier lifestyle and reduce costs.
Healthy Wellenials Caring Coordinators
Payers: Customize and optimize coverage,
enhance care coordination, achieve mutually
aligned outcomes, offer differentiated experiences
and greater value to consumers and stakeholders.
Employers: Connect, align and engage with
employees and dependents in more rewarding ways.
Improve workplace wellness experiences, reduce costs
and increase productivity with data driven insights.

Providers: Connect to deliver even better, more
personalized, and higher value care to patients in
more engaging and mutually rewarding ways.
Partners: Build more connected, engaging and data
driven customer relationships that are meaningful
and rewarding for your health and wellness business.
Carepoynt> Engage
R
e
w
a
r
d
s
Carepoynt> Rewards
Consumers
Patients
Anywhere Within the Carepoynt Community
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Carepoynt Platform > Rewards & Engage Demos
Carepoynt Rewards – Consumer App
Carepoynt Engage – Care Coordinators & Staff
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Carepoynt Rewards – Front & Backoffice Staff
Engage
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open the ﬁle again. If the red x still appears, you may have to delete the image and then insert it again.Rewards
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Demonstration
32

Team and Advisors
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still appears, you may have to delete the image and
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Tim Stanley
CEO | Founder | CXO
Business | Tech | Innovation | CRM | Rewards
VCs| Startups <CXO> Enterprises | BODs
Tekexecs | Sierra Ventures| Salesforce | Intel
Caesars/Harrahs | jetBlue | National Airlines
USWeb | Kimberly Clark | US Air Force
UW | Thunderbird MBA | ASU | UCI
then insert it again. Tom Giannulli MD, MS
Co-Founder | Advisor
Healthcare Technology Expert
Physician | Engineer | Entrepreneur | CareCliques
Kareo | Epocrates | CareTools HealthScan | GE
Physix | Restorative Medical
UCI | Univ of Utah | UT Houston Med School
FoundersLeadership
Team
Lisa Bratkovich
Marketing
Ross Bennet
Success/Services
Chris Miner
Finance/Ops
Amy Duncan
Sales
Wayne Do
Technology
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displayed. Your
The image
Smart Rewards
The image cannot be The image
cannot be
Advisors&
Investors
Steve Pfrenziger
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computer may not have enough memory
to open the image, or the image may
have been corrupted. Restart your
computer, and then open the file again.
If the red x still appears, you may have
to delete the image and then insert it
again.
again.
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Jay ShepherdDon Kasle Mark SkaistDave Berkus Alan Knitowski David Norton Allen Fazio
Partners
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John Harbison

www.carepoynt.com
Thank You!
Joyn Us
Tim Stanley
CEO / Founder
tim@carepoynt.com
949.287.9197
34

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