This document summarizes the findings of a survey about Learning 2.0 programs conducted at 62 libraries. The key findings are: 1) Over 96% of the programs surveyed were open to all library employees regardless of job status or class. 2) Participation and completion rates varied, but most libraries saw over 50% participation. 3) Administrative support was a defining factor in success, with over 57% reporting extremely supportive involvement from management. 4) Perceived benefits included increased skills with social media tools, confidence as learners, improved teamwork, and enhanced customer services. Most libraries said they would do such a program again.

1. http://www.flickr.com/photos/markbrady/2302808692/ Learning 2.0 Survey Findings August 2008 Helene Blowers LibraryBytes.com

2. Learning 2.0 Survey This survey report captures the findings from 62 different library iterations of the Learning 2.0: 23 Things self-discovery program. The survey was conducted using surveymonkey.com, an online polling tool, in August 2008 through solicited invitations to known program coordinators. The results are included in the next 10 slides. Note: Most of the slide background images are taken from actual photos shared on Flickr through CC.

4. 96.8% Of the programs surveyed open their program to ALL employees regardless of job status or job class . 23 Things Library Survey – August 2008 Yarra Plenty Regional Library Learning 2.0 Launch http://www.flickr.com/photos/yarraplenty/1511103734/ 10% 47% 21% 22% <25 26-100 101-250 251+ Size of Library

5. http://www.flickr.com/photos/kcls27things/776940329/ 23 Things Library Survey – August 2008 Creating motivation…

6. Learning 2.0 Rules – Finance Staff gets their prize http://www.flickr.com/photos/8724138@N07/635493692/ Greater knowledge of emerging Web applications as well as developing necessary computer and internet skills. Staff feel like they know their co-workers better through reading each other's blogs. Greater knowledge and appreciation of technologies out on the web, helped improve staff computer Several of the staff have used the knowledge to create wikis, podcasts, blogs, etc. for the library. Mostly, though, I think the staff enjoyed doing it and appreciated having the opportunity to learn while at work 1. Raising awareness of web 2.0 tools generally and the amount of 'discussion', 'images' etc. relating to the library that is in circulation courtesy of our community. 2. Exposure of staff to activities in organizations. 3. Development of a social media policy for our organization (currently in draft). 4. Consultation across the library on potential applications of web 2.0 tools to library activities (in progress) awakening to the need of Library 2.0 and the future of the Library Team building was a huge (and unexpected outcome). We had one group that had to be encouraged to participate, but once they got started, they didn't stop and people who never talked to each other were suddenly talking. It also built up people's technical knowledge, skills and awareness. Incentives Impact 23 Things Library Survey – August 2008

7. Eastern Kentucky University Libraries http://www.flickr.com/photos/trucolorsfly/1732302968/ 42.4% Supportive, but NOT active 57.6% Extremely Support & ACTIVE What was Administration’s and Management’s support for the learning program? 23 Things Library Survey – August 2008

8. Participation Rate Completion Rate 23 Things Library Survey – August 2008 Management & Administration Support

10. Would you encourage your organization to do a program like 23 Things again? Yes, It was Definitely Valuable 10.3% 86.8% Maybe, But only with Improvements 2.9% No, Program was not worth effort. http://www.flickr.com/photos/rexlibris/2435740801/ 23 Things Library Survey – August 2008

11. Conclusion: Active Management Participation is the key defining factor in creating a successful learning program http://www.flickr.com/photos/generated/2084287794/ 23 Things Library Survey – August 2008

12. Helene Blowers | helene.blowers@gmail.com | LibraryBytes.com http://www.flickr.com/photos/kimonomania/474758933/