The document outlines a comprehensive overview of urban IT services, including web hosting and design, email solutions, VoIP phone systems, and cloud server management. It highlights features such as proactive IT maintenance, data backups, managed Office 365 support, and scalable cloud services, all supported by local Australian infrastructure. Additionally, the document emphasizes the importance of remote and onsite support for clients, ensuring efficient IT management and communication solutions.

1. Urban IT Services
Overview
Web Hosting & Design Email & Spam Filters
VoIP Phone SolutionsPC Security & SupportCloud Server SolutionsCloud Backups Internet Solutions

2. Managed Workstations & Servers
Managed Antivirus, Web Protection, DNS Protection, Crypto Prevent
Windows & 3rd Party Application Updates
Proactive IT Maintenance – Fix things before they even a problem
Offsite Cloud Backups, Regularly tested and Disaster Recovery Plan
Remote & Onsite IT Support to your staff, Monitoring of Hardware
Regular IT Meetings and Onsite Visits to keep everyone updated with IT
Unlimited IT Support to staff, log tickets via Phone, Email, Ticket

3. One Dashboard for all your services
Complete IT Management
Here you will be able to access:
• All your Services
• Invoices
• Support Tickets
• Login to Domain, DNS, cPanel
• IT Documentation/Passwords
• Knowledgebase
• Order new services, renewals

4. Cloud Backups
All your important Data is backed up to the cloud
Daily, Hourly Backups – depending on your businesses needs
Secure Amazon S3 Storage
Securely Australian Hosted in Tier 3 Datacenter
Office 365 Backup – Email, Calendar, Contacts, OneDrive, SharePoint

5. Managed Office 365 Licensing
Office 365 Administration & Support
Seamless Migrations
Office 365 Backups to offsite Amazon S3 Server
Managed Office 365 Antispam Filter

6. Cloud Servers
Your entire office delivered from the cloud
Access your cloud server from any device
Fully Scalable Server – add more disk space, Memory, CPU
No need for a physical server its all hosted in the cloud
Securely Australian Hosted in Tier 3 Datacenter
All your files and Applications accessible from server

7. Cloud PBX System
Slash Phone Bills & Communication Costs
Free Interoffice Calls which is good for multiple offices
Boardroom/Video Conferencing
VoIP Solutions
Enterprise Grade Technology & Features
Desktop App and IOS and Android Apps

8. Cloud PBX System
Video Conferencing
Screen Sharing and remote control
Pre-Upload PowerPoint/PDFs
Polling for User Feedback
Clientless – no software to install
Conferencing

9. Managed WordPress
Daily Backups of your Website to offsite location
WordPress Managed Security, SSL Certificate
WordPress Plugin Updates & Core Updates
Local Australian Based Support
Website Hosting & Design