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Paul A. Capello, PMP
Healthcare Project Consultant
Resources Healthcare Solutions
Pros                            Cons
   Face-to-Face meetings          Different facility locations,
    are routine.                    time zones or countries.
   Proximity of Location.
                                   Getting results effectively
                                    seems virtually impossible.
   A virtual team can be          Communication may be
    superior to a co-located        inconsistent.
    team in idea generation.       Transfer of information may
    Brainstorm a good list of       become unwieldy.
    options then pick one.         Needed collaboration will
   Take advantage of the           be subject to interference.
    virtual team's ability to
                                   Technology glitches will
                                    hold up progress.
    routinely document
    communications.
3
Without a formal methodology for remote teams,
performance of the team will degrade and strategic
objectives will suffer. To get around this unfortunate
fact of life, you need to employ a group of
continuous reporting tools, metrics and practices for
teams to be cognizant of their progress or lack
thereof.

 At Resources Healthcare Solutions, the Program
        Manager provides this direction.

                                                         4
5
6
The collective understanding of
   what the team will accomplish
    given direction from senior
 management in a timely manner
and with adequate tools to carry out
            the project.

                                       7
8
 Define   and address unique challenges for
 VT’s:
 ◦ What are the immediate and not so
   immediate challenges?
 ◦ How can we address short and long term
   challenges?
 ◦ Is there more than one solution?
 ◦ Collaboration is key!

                                               9
 Participatein solutions meetings for VT’s
 Provide ongoing electronic status to

  management
 Provide feedback on virtual team

  assessment criteria
 Present ways to improve the VT process




                                              10
   Structured, well defined collaborative communication
    planning sessions
    ◦ The structure of the communication plan will vary,
      based on the deliverables, the size and frequency of
      projects, and the culture of the organization
    ◦ Communication skills are not inherent
    ◦ Communication 101
    ◦ Listening skills 101
    ◦ Constructive Feedback




                                                             11
 Successful organizations employ consistent
  communication tools to help guide their virtual
  teams to success
 Repetition breeds success
 Various communications tools –

  teleconferences, WebEx, phone calls etc..
  Whatever works……..
 Communication Plan annual assessment




                                                    12
Virtual Team Resource Hour Allocation




13
14
 VirtualTeam Measurement Criteria:
 ◦ Resources Healthcare VT project
   milestone checkups
 ◦ Before, after and during project
   comparative studies
 ◦ Virtual team personnel tweaking and
   adjustments
 ◦ Self assessments

                                         15
   How training plans differ for VT members:
    ◦ Advantages
    ◦ Disadvantages
    ◦ Comprehensiveness
   Evolving training plan




                                                16
◦ Security risks
    Are they inherent for long distance teams?
◦ Resource risks
    One person show syndrome
◦ Client risks
    All my eggs are in 1 basket and the basket is in
     India
◦ Technical risks
    Quantifiable lack of expertise
◦ Other Risks?????


                                                        17
The quality virtual team plan allows
  you to record and comment on
 specific activities undertaken that
    demonstrate quality control
         measures in place.


                                       18
 Adherence    to standards
  ◦ Team fully understands from start to
    finish
 Quality control

  ◦ Self policing of quality
 Strategic quality adjustments

  ◦ Periodic mandated adjustments


                                           19
 Periodic  self assessments
 Lessons learned from projects
 Action steps to remedy areas of

  weakness
 It is a continuous process!!!!




                                    20
21
 Paul  A. Capello, PMP
 HealthCare Project Consultant

 Resources Healthcare Solutions

 paul.capello@resourcesglobal.com

 941-812-6823
   http://www.resourceshs.com/




                                     22

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Leading virtual teams in 2012(resources)

  • 1. Paul A. Capello, PMP Healthcare Project Consultant Resources Healthcare Solutions
  • 2. Pros Cons  Face-to-Face meetings  Different facility locations, are routine. time zones or countries.  Proximity of Location.  Getting results effectively seems virtually impossible.  A virtual team can be  Communication may be superior to a co-located inconsistent. team in idea generation.  Transfer of information may Brainstorm a good list of become unwieldy. options then pick one.  Needed collaboration will  Take advantage of the be subject to interference. virtual team's ability to  Technology glitches will hold up progress. routinely document communications.
  • 3. 3
  • 4. Without a formal methodology for remote teams, performance of the team will degrade and strategic objectives will suffer. To get around this unfortunate fact of life, you need to employ a group of continuous reporting tools, metrics and practices for teams to be cognizant of their progress or lack thereof. At Resources Healthcare Solutions, the Program Manager provides this direction. 4
  • 5. 5
  • 6. 6
  • 7. The collective understanding of what the team will accomplish given direction from senior management in a timely manner and with adequate tools to carry out the project. 7
  • 8. 8
  • 9.  Define and address unique challenges for VT’s: ◦ What are the immediate and not so immediate challenges? ◦ How can we address short and long term challenges? ◦ Is there more than one solution? ◦ Collaboration is key! 9
  • 10.  Participatein solutions meetings for VT’s  Provide ongoing electronic status to management  Provide feedback on virtual team assessment criteria  Present ways to improve the VT process 10
  • 11. Structured, well defined collaborative communication planning sessions ◦ The structure of the communication plan will vary, based on the deliverables, the size and frequency of projects, and the culture of the organization ◦ Communication skills are not inherent ◦ Communication 101 ◦ Listening skills 101 ◦ Constructive Feedback 11
  • 12.  Successful organizations employ consistent communication tools to help guide their virtual teams to success  Repetition breeds success  Various communications tools – teleconferences, WebEx, phone calls etc.. Whatever works……..  Communication Plan annual assessment 12
  • 13. Virtual Team Resource Hour Allocation 13
  • 14. 14
  • 15.  VirtualTeam Measurement Criteria: ◦ Resources Healthcare VT project milestone checkups ◦ Before, after and during project comparative studies ◦ Virtual team personnel tweaking and adjustments ◦ Self assessments 15
  • 16. How training plans differ for VT members: ◦ Advantages ◦ Disadvantages ◦ Comprehensiveness  Evolving training plan 16
  • 17. ◦ Security risks  Are they inherent for long distance teams? ◦ Resource risks  One person show syndrome ◦ Client risks  All my eggs are in 1 basket and the basket is in India ◦ Technical risks  Quantifiable lack of expertise ◦ Other Risks????? 17
  • 18. The quality virtual team plan allows you to record and comment on specific activities undertaken that demonstrate quality control measures in place. 18
  • 19.  Adherence to standards ◦ Team fully understands from start to finish  Quality control ◦ Self policing of quality  Strategic quality adjustments ◦ Periodic mandated adjustments 19
  • 20.  Periodic self assessments  Lessons learned from projects  Action steps to remedy areas of weakness  It is a continuous process!!!! 20
  • 21. 21
  • 22.  Paul A. Capello, PMP  HealthCare Project Consultant  Resources Healthcare Solutions  paul.capello@resourcesglobal.com  941-812-6823  http://www.resourceshs.com/ 22