In Spring 2016, Siemens Rail began operating state of the art trains from a custom built depot. The information required to operate and maintain these trains needed to be accessible and technically accurate, so that drivers, maintenance technicians and engineers could keep trains available and running on a full-service contract. This talk shows how Siemens identified waste in their existing processes and used the DITA standard to create an innovative publication system. The system featured a web-based maintenance portal and knowledge base that capitalized on interactive 3D models, and iPad apps for the driver’s manual. User feedback and technicial contributions at the point of consumption, coupled with interactive information, have contributed towards an estimated 30% saving in train maintenance effort.

1. Streamlining
Maintenance at Siemens
Rail by linking content &
Engineering data
Siemens Mobility uses DITA withTeamcenter and
DITAweb to optimize train maintenance operations

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Introductions
John Straw – Applications Manager Siemens Mobility
john.straw@siemens.com
Previously the Publications Manager driving this solution development.
Julian Murfitt – CEO and joint founder of Mekon
Julian.Murfitt@mekon.com www.mekon.com
Providing Content Strategy and technical expertise in the documentation & XML
publishing arena for over 26 years.

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Automation
Build Technology
Drive Technology
Energy
Healthcare
Mobility
Financing
Sevices
Siemens Rail plc
Part of Siemens Mobility
Part of a large group of companies

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Siemens
Mobility
Maintenance
Work
Instructions
“Downtime caused by inadequate maintenance
information is a long-standing issue”
Dave Hooper
Program Director, Siemens Mobility

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Total Service Logistics
Business challenges
Maintain
Total Service
Logistics
• Keep trains running at optimal
operating levels.
• Improve the effectiveness of
maintenance teams.
• Capitalize on knowledge held in
content and the service team
technicians
Scheduled overhauls on a fleet of 115 trains allow for only
one train to be unexpectedly out of action at any time.
Minimizing the time that a train spends in a depot is crucial.
Customer
Deployment
Design &
Manufacture

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Total Service Logistics
Business challenges
Customer
Deployment
Design &
Manufacture
Maintain
Total Service
Logistics
“The traditional method of compiling maintenance
instructions has been to pass information from the train
supplier to a publishing company. This typically results in
a first draft that requires substantial rewriting, plus an
ongoing need for revision over the life of a train.
Amendments are often done in batches to minimise cost,
so manuals are frequently not up-to-date. Downtime
caused by inadequate maintenance information is a
long-standing issue across the rail industry.”
Dave Hooper
Program Director, Siemens Mobility

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Total Service Logistics
Business challenges
Customer
Deployment
Design &
Manufacture
Maintain
Total Service
Logistics
“In my previous roles, it felt like we never had enough
detail and were always identifying problems on the job.
For example, some maintenance tasks were simply not
possible and we often had to raise a non-conformance. It
takes a lot of precious engineering time to agree how to
handle and rectify such problems.”
Ben Wardle
Production Manager, Siemens Mobility
• Manage technical query's TQs
• Capture non-conformance using
technician knowledge

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Total Service Logistics
Keys to success
Maintenance-manual documentation-creation processes that
leverage:
1. Document creation and management as an integrated service
lifecycle management solution;
2. Leverage core engineering data including 3D CAD in the
creation of maintenance manuals;
3. Deploy work instructions as interactive, visual instructions to
minimise text and allow technicians to clearly understand the
required work tasks;
4. Capture real time feedback from technicians at the point of
discovery

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Why DITA
Flexible in its architecture
• Specialisation
Standards based for security and longevity of support
• Teamcentre could support a number of options so they had
choices
Flexible Technology options
• not tied to one supplier
Allow decision on final deliver solution to be deferred
• Not ready choose all the tools

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Integrated Service Lifecycle Management Solution
• Traditional workflow means longer lead time before
authors and maintenance teams can work on
content
Manufacturing readiness
Publications readiness
Workshop Manuals
Parts Catalogues
Owner Literature
Wiring information
Training Information
Warranty Repair Times
Work instructions
Workstation s setup
Parts supply and logistics
Process information
Maintenance Manuals
Parts Catalogues
Owner Literature
Wiring information
Training Information
Repair Times
Strategic
planning
R&D, systems
development
Systems integration & product
development
Product design and engineering
Production
1

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Integrated Service Lifecycle Management Solution
• improves collaboration and teamwork
• engineering release integration
• reduces time-to-market
Manufacturing readiness
Publications readiness
Workshop Manuals
Parts Catalogues
Owner Literature
Wiring information
Training Information
Warranty Repair Times
Work instructions
Workstation s setup
Parts supply and logistics
Process information
Publications readiness
Teamcenter-enabled authoring
Maintenance Manuals
Parts Catalogues
Owner Literature
Wiring information
Training Information
Repair Times
Strategic
planning
R&D, systems
development
Systems integration & product
development
Product design and engineering
Production
Product Data
(Teamcenter)
EBoM
Document
Content
(Teamcenter
CMS)
DITAweb
Portal
Maintenance Manuals
1
TEAMCENTER

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Manuals Delivery - Architecture
Engineering BOM
(A2V part
numbers)
CAD files (A6Z ...)
Associated
documents
(A6Z...)
SAP non-associated
documents (A6Z...)
Import
scripts
Engineering BOM
(A6Z....)
Associated
documents
(A6Z...)
SAP non-associated
documents (A6Z...)
Documentation
Structure
Cortona Objects
DITA MAPS
DITA TOPICS

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Content and
process
management:
Teamcenter
Content
authoring:
Teamcenter &
Cortona3D
“Teamcenter with RapidAuthor takes our
solution to a whole new level”
John Straw
Publications Manager, Siemens Mobility

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Solution architecture
CORE
TEAMCENTER
EBOM
Publications
EXTERNAL ASSETS
CAD
JPG, CGM
XML
CORTONA PROJECT
XML
VRML
CGM
•AUTHOR CONTENT
• PUBLISH
Variant
Config-
uration
XML+
VRML+
CGM+
<xml />
XML
Teamcenter Technical Publishing
• Teamcenter – BOMs and 3D core data.
• Cortona3D – 3D interactive authoring tool for technical
publications documentation (xml, html, pdf, ios output).
• Teamcenter Technical Publishing – management of
publications content.
• Cortona3D RapidAuthor: content creation
• Teamcenter: workflows, DITA-compliant content
creation, content management
• DITAweb Content delivery
INFORMATION PORTAL
Modules/
Chapters/
Books

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Manual Deliverables
Type Content
Operating Manuals Driver’s Manual
Drivers Manual App
Maintenance Manuals Scheduled maintenance instructions
Maintenance procedures
Special engineering checks
Overhaul and refurbishment instructions
Spare Parts Catalogue
Servicing and Cleaning Manual

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Information Structure – Commonality with Class 700
Pre-task – 707 Specific
Applicability
Competence
Materials
Special Tools
Safety Conditions
General Maintenance...
Pre-task – 700 Specific Standalone fragments
for Class 700 and 707
Task – Common
707 New / Revised
Steps
3D
Full commonality of
validated steps (few
exceptions – Sanding,
Vehicle Level etc)
PostTask – Common
Testing
Close up
MMS
Serialisation
Full commonality but
can be specialised later
depending on operation

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Pre Task

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Task

19. Content
management:
Single source
DITA content
in Teamcentre
Content
Delivery:
iPad mobile
app
Train Operating Manual
Single source mobile app on an iPad

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30

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Cleaning Manual:
New ways to
repurpose
content in DITA
Spare Parts:
Can be ordered
Linked to Manuals
Other Manuals
Cleaning manual, Spare Parts Catalogue and fault diagnostics
Fault Diagnostic:
Growing
knowledge base

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Fault code Knowledge base
Knowledge base articles
For
Fault diagnostics

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Commenting feed back on Maintenance tasks
Commenting and feedback

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Shop floor view by technicians
RFBP070

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Video clip showing 3D procedure

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Siemens mobility authoring and job readiness gains
700 documents produced by team of four in 14 months
Cost-effective data re-use from contract to contract
“I have worked in technical publication for 20 years, and our progress is absolutely phenomenal.
With Teamcenter generating accurate content and RapidAuthor for visualisation, we dramatically
cut our preparation and research time. It has taken 50 percent less time to produce manuals, at
significantly lower cost than previously, and we met our target to provide publications six months
before the trains enter operation.”
John Straw
Publications Manager, Siemens Mobility
• 50 percent less time to produce maintenance work
instructions
• readiness 6 months ahead of product launch

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Content and
process
management:
Teamcenter
Content
authoring:
Teamcenter &
Cortona3D
“50% reduction in time to create manuals”
John Straw
Publications Manager, Siemens Mobility

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Siemens Mobility maintenance operations gains
Clearer and up-to-date maintenance manuals avert delays
Interactive publication deliverables allows feedback to product development and issue
resolution avoiding critical product down time
“If you speak to any technicians, they love the manuals. We estimate a 30 percent reduction in
time spent on maintenance. With this project we have resolved many initial queries before they
become an issue. We are not leaving any ambiguity; there will be no confusion, which is what
causes delays.”
Ben Wardle
Production Manager, Siemens Mobility
• technicians have the clear and correct information (in line
with the latest engineering releases) every time
• time spent on maintenance reduced by 30 percent

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Teamcenter
for work
instructions
Business
benefits
“We estimate a 30% reduction in time spent on
maintenance”
Ben Wardle
Production Manager, Siemens Mobility

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
Summarising
• Improved collaboration and teamwork and, critically, reduces time-to-
market.
• Maintains technical publications data in sync with engineering
releases and running changes, and avoids backlogs.
• Improves right-first-time results and reduce text.
• DITAweb dynamic delivery ensures that technicians, drivers and
engineers all receive the consistent semantic rich instructions for the
right product configuration in a format that suits their needs.

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Julian Murfitt – Specialist consultants in XML publishing technology2016-10-30
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