Laurie Barrera seeks a challenging position where she can utilize her strong communication and office skills. She has over 15 years of experience in customer service roles, including at Parkland Memorial Hospital, Beltone Hearing, Superior Group/Xerox Corporation, American Airlines, and Syzygy Associates. Her skills include proficiency with Microsoft Office, typing 45 wpm, bilingual Spanish abilities, and multi-tasking complex assignments.

1. 2625 N State Hwy 360 Apt 1011
Grand Prairie, Texas 75050
M: (817) 475-9085
lauriebarrera3@yahoo.com
LaurieBarrera
Objective Seekinga challengingopportunitywhereI canutilize mystrengths for the growth anddevelopmentof a
successfulorganization,aswellas becomeavaluablememberofthe companythat requiresa highlyeffective
communicatorwithafullrange of officeskills.
Skills MicrosoftOfficeincluding Outlook,Excel,and Word
Bilingual–Spanish
Typing45wpm;10Key
Abilitytoeffectivelymulti-taskcomplexassignments
Experience July 2014 – Present Parkland MemorialHospital,DallasTX
Call Center Operations
DallasCountyHospitalOperator,whichincludes: Answeringphonecallsasthey comeinand directthe call(s)to
the properlocation,clinicandoremployeesthat are askedfor. ScheduleappointmentsforARC clinicsforDr’s
whenthey callinto the operator. Schedulerequiredclassesforwomenwhoaregoingto deliver their babiesat
the Parkland. Answer 911callscominginfrom theParklandPoliceorParklandemployeesanddirectthem to
the correctlocationsothepatients or visitors get the properemergencyservicethey needright awayor
ambulanceifrequested.
Mar2014– July 2014 BeltoneHearing,DallasTX
FrontOfficeReceptionist
Answer phones, schedulepatientappointments,processpaymentstopatientaccounts,postpayments, data
entry, insuranceverifications,weeklyreports and ordersupplies.
Sept 2012– Mar2013 Superior Group/XeroxCorporation,Lewisville,TX
XeroxCall Center (Contract)
Workingin a high-volumecallcenter,takingcreditcardpaymentsfor customersandansweringpurchaseorder
questions. Give customersandsalesrepresentativesanswersof contractinformation. Email confirmation
receiptsof their payments. Payment search. Email/faxcopiesof theircontracts,invoicesandpricingas
requestedby the customersorsalesrepresentatives.
Jan 2005– Apr 2012 American Airlines,Ft.Worth, TX
Central BaggageService-Tracer/Inventory
Processed passengerbaggageclaimsforlostluggage. Notifiedpassengerswhenluggagewaslocatedandshipped
viaFedEx. Managedandorganizedluggageinventory. Crossreferenced claimswithotherairlinecarriersviashared
database. Answeredphonecalls(English/Spanish)frompassengersincallcenter. Translated SpanishtoEnglish
questionnairesfrompassengers

2. Aug 2002– Aug 2004 SyzygyAssociatesL.P Ft. Worth, TX
FrontOfficeCoordinator
Answeredphonecalls,scheduledpatientappointments,created chartsandorderedlunchforpatients/staff. Traced
doctorreferrals,dailyattendanceandupdateddailyoperationsreport. Processedpatientbills,collectedpastdue
accounts,postedpaymentsandsetupdailybankdeposits. ServedastranslatorforSpanishspeakingpatients.
Verified insuranceinformation,workman’scompensationandacquiredpre-authorizations
Education 1984 AbernathyH.S. Abernathy,TX