Laurent Gittler is a 54-year-old French engineer with over 25 years of experience in computer systems and asset management software. He has held several managerial roles providing technical support and working with customers. Currently, he is a Functional Architect at Hewlett-Packard, focusing on long-term product improvements and handling escalated customer issues. Gittler has extensive expertise in databases, performance tuning, and benchmarking tools. He aims to efficiently solve problems and maximize customer satisfaction.

1. Resume
Laurent Gittler
54 years, married, 2 children
BIOGRAPHY
Graduate of a French engineer school ESI SUPINFO with 25 years
of experience in the computer business, and more than 20 years of
experience in the Asset Management business (Apsylog and
Peregrine Systems Inc).
Laurent has been managing level 3 support team at European R&D
at Peregrine Systems since 2000, with the dedicated goal of
maximizing customer satisfaction regardless of their size.
Laurent has a very strong background expertise in DBMS (Oracle,
DB2, Sybase, MS SQL Server), and benchmarking tools, acting on
field for critical large accounts and issues.
Laurent is a energetic leader and team player who cares about
people.
PROFILE
• A Post Graduate Engineer Certificate in Software Engineering of ESI SUPINFO -
with a proven track record in management skills and leadership for technical teams.
• Intensive knowledge of the Asset Management Business. Started to work for
Apsylog in 89 in that area to build Parc Manager/PC Galaxy software, the first Asset
Management Product on the market.
• More than 10 years of expertise mentoring and tuning AssetCenter/Connect-It in
support level 3 and customer sites.
• Used to handle technical issues and communication with large and critical / premium
account customers on multi-million dollar projects.
• Management experience includes several years as a development project leader,
and supervisor of support +training + presales.
• Greatest strengths include the ability to analyze problems, develop solutions, build
consensus, and bring program/project execution to completion.
• 2 years of Pre-Sales experience at Apsylog.
• Expert in Oracle DBMS administration, configuration and tuning on Oracle, MS SQL
Server, DB/2 on native GUI and Web based applications
Laurent Gittler
34 av Pierre Wiehn
33600 Pessac
France
Phone Cell: +33 6 70 06 44 22
Home: +33 9 50 43 95 46
email : laurent.gittler@hpe.com

2. EXPERT IT SKILLS
• Project leads, Critical customer management handling
• Oracle, DB2, Sybase, and MS SQL Server Administration and Tuning.
• IBM WebSphere WAS, Oracle WebLogic, Tomcat Tuning
• Windows, UNIX, Linux.
• Benchmarking expertise using HP LoadRunner, Compuware QA Load.
EMPLOYMENT BACKGROUND
• Functional Architect AM – CIT R&D– Hewlett-Packard (2014-current)
Emphasis on longer term changes and features,
Involved in Escalations and customer critical cases,
Close work Product Management, and CPE
Flagged Manager L1 in HR system
• Customer Facing R&D – Hewlett-Packard (2011-2014)
Close work with CPE and Product Manager on critical cases,
• CFRD team leader– Hewlett-Packard (2010-211)
Transition of knowledge and expertise to Shanghai development
CPE and Support L4 mentoring
• Engineering Manager – Hewlett-Packard (2007-2010)
People management of the support level 3 (Highest level) and CPE:
(customer related bug fixes)
• Performance and support level 3 manager at French R&D – Peregrine
systems SA (2001-2007).
People management of the level 3 team at Peregrine French R&D.
Management of relationship with R&D, other support levels and
customers. Focus on solving problem efficiently and accurately.
Mentoring other support level teams in Peregrine.
Technical benchmarks of AssetCenter and Connect-It
• Database and Performance Expert – Peregrine Systems (1998-2000).
Technical expertise for customers and inside Peregrine.
Wrote several technotes compulsory for AssetCenter scalability and
produced tuning documents on AssetCenter / Connect-It.
QA Manager for French R&D – Peregrine Systems Inc (1997-1998).
Among other tasks, did several Beta Tests with customers and follow up
of critical customers.
• Support, Training and Presales Manager – Apsylog (1996-1997).
• Presales and technical expert – Apsylog (1994-1996)
• Project leader – Apsylog (1992-1994).
Management of the development of Parc Manager/PC Galaxy.

3. Team worker for the specifications of AssetCenter V1.
• Technical Manager – Gattegno Consulting (1986-1992).
Management of the development of PC Galaxy for Apsylog since 89.
Writing of several PC technical references. Build an integrated factory test
for a French computer manufacturer. Many contracts Microsoft, Nec, IBM..