1. KUMAR SOUBHAGYA DUTTA
41D Joy Narayan Banarjee Lane
Baranagar, Kolkata, WB, IN 700036
869-793-2384, 898-109-9558
devkumar.26@gmail.com
PROFESSIONAL SUMMARY
A System Administrator of 5, 1/2 years of experience with subject matter expertise in IT Services Management and
Incident Management and Infrastructure Support
Objective
I want to be associated with a progressive organization that gives me the scope to apply my technical acumen and
ITSM skills to evolve as a part of the growing team that dynamically works towards the growth of the organization.
AREAS OF STRENGTH
Process • ITIL V3, Operation and CSI
• IT Service Management
• ITIL Incident, Change, Configuration Service Desk, Service Level, Capacity,
Performance, Business Recovery, Financial, Availability
• Organization Transformation
Technical • Managing alerts on SCOM
• UCS monitoring
• Active Directory User management.
• Exchange Server mailbox handling.
• RedHat and Suse Linux installation.
• Yum, NFS,FTP, APACHE Configuration.
• SAN Storage basics.

2. PROFESSIONAL EXPERIENCE
System Administrator – Infustructure Support October 2014 –
Present
Tata Consultancy Services, Kolkata, WB
 Deliver support to team as Service Desk Supervisor.
 Deliver IT Services Management (ITSM).
 Manager SCOM for server alerts.
 Monitor and manage UCS for flexpod UCS blade servers.
 Monitor Vmware ESX server on vsphere 5 console.
 Provide on-demand support for Vmware server issues.
 Provide user support for SAP user account.
 Provide proxy server support
 Provide ITIL support for incident and service request management with Maximo.
 Creating weekly report for service desk, change management and SAP data.
 Co-ordinate with on-site team and offshore team to restore service, if interrupted.
System administrator-technical Support April 2011–May
2014
Hewlett Packard Inc, Bangalore, KN
 Domain Account Management including User Creation, Modifying User data, Exchange Mail
Management.
 Manage Active Directory Details for user.
 Served as the initial point of contact for resolution of connectivity and interoperability problems for
several thousand dialup users and dozens of LAN users in heterogeneous, multi-platform
environment - mainly Windows and Linux.
 Supported LAN with printing and Internet. Monitored hardware and software functionality on ilo 24/7
to ensure their connectivity and availability.
 Configured laptops for new employees.
 Experience in handling a team supporting clients through Remote Support.
 Experience in Incident Management and Change Management Acting as a key role for the team and
in resolving the technical and hardware related issues faced by clients.
 Supporting Customer Relationship Management Tools
 Support on Server Administration and SAP basis
 Provide ITIL support for incident and service request management with HPSM.
Business Analyst December 2009 – March,
2011
Hewlett Packard Corporation, Bangalore, KN
 Managed Orders on HP Products for Corporate Business Partners via B2B and C2C liaison
 Increased Product Sales by providing extended Support.
 Part of Order management for multiple accounts.
 Adhere to Supply chain management process compliance to ensure timely delivery of products.

3. EDUCATION

 BCA Computer Science, Bangalore University, KN, 2007.
 ITIL V3 Certification
 Completed SAN Storage basics, Sanfoundry (2013)
 Cloud Computing, TCS Internal(2015)