This document outlines the procedures and guidelines for operating a parking information kiosk at UC Irvine. It covers

1. Welcome to
Guest and Event
Services
Kiosk Simulations

2. Uniform
Blue Parking Polo (tucked in)
Closed-toed Shoes
Jeans or Solid Shorts (must
extend past knee)
Hats must have “UC Irvine”
Logo
Name tag
Reflective vest
NO sandals, skirts, sweats

3. Formal Uniform
White long sleeved button
down dress shirt (tucked in)
Black Tie
Black colored slacks
Solid colored black shoes
Black belt

4. Clocking In and
Out

5. Time Clock
Computers at the
back of the Office
Event number and
PTS password.
News Feed on the
right-hand side.
DO NOT clock in earlier than 5 minutes before your shift starts.

6. Clocking In
Click the “IN” button.

7. Clocking In Continued
Locations Available
Page.
Select which shift
you will be working.
– Ex: SCPS for
Pereira Kiosk

8. Clocking In
Continued
Click on the shift you are scheduled for.
MAKE SURE YOU SELECT THE CORRECT SHIFT!
Unscheduled shifts require supervisor selection in the drop
down box.

9. Forgetting to Clock-In/Out
Choose the shift you forgot to clock into and fill in
the location, date and time.
Choose the supervisor that was on duty at the time
of your shift.

10. Pre-Kiosk Preparation
Check in with supervisor after clocking in.
Receive a starting bag.
Verify $100 in correct denomination.
Ask about any special events or
circumstances occuring at your kiosk.
You will be transported to your kiosk.

11. The Kiosk

12. Opening Your Kiosk
Turn on the “OPEN” sign.
Lift up all the blinds.
Turn on the computer and log into EPICS
Verify that you have enough printer paper
and maps.

13. Your Workspace
You are responsible for a
clean and ordered
workspace.
Problems with your
workspace? Notify a
supervisor.
– Extra
maps, change, paper
Kiosk-cleaning checklist
(located on the epics
homepage under “News”)

14. Computer Operation
Malware, spyware, or
viruses.
Losing our internet surfing
privileges
Computer usage must be
work oriented.
The volume must be kept low
at all times.
When dealing with patrons
the kiosk screen must be up.

15. Phone Operation
A phone is provided at
every kiosk location.
State your kiosk location
and name
– ex: “Pereira Kiosk this is
Jacob speaking”
“Phone List” tab on EPICS
Extension 4-2691

16. Stand and Deliver
Highest level of customer service
Eye contact, appropriate gestures,
greeting individuals ( “Welcome to
UCI”) and answering questions
(“How may I help you?”)
Stand for all Patrons
Failure to stand and deliver will
result in disciplinary action.
Homework and reading can only
be done when there are no
vehicles present

17. Customer Service
Stand and Delivery policy
Computer usage guidelines
What to do if you cannot immediately help a
patron when they arrive?
Examples of Good Customer Service:
•Credit Card Example
•Good Burger Greeting
Example of Bad Customer Service:
•King Burger

18. Kiosk Cash Handling
Starting $100:
– $50 in $5’s
– $48 in $1’s
– $2 in quarters
Count your money.
Distribute the bills in the cash tray.
Check for real US currency especially
coins.
$50 and $100 bills only with
permission of Supervisor.

19. Event Sales
Sharpie, apron, radio.
Starting money:
– $70 in 5’s
– $30 in 1’s
Book of permits = General
Permits
Date the permit on both
sides.
One Car length apart.
Running out of change?

20. EPICS

21. Logging In
Use Internet Explorer to log into EPICS.
Go to enterprise.pts.uci.edu and choose EPICS.
Click “Login” and use your UCINetID and UCINet
password.
“Launch Kiosk” button on the left navigation bar.
The Kiosk screen must under your name.

22. The Kiosk Screen

23. General Permit (DGEN)
$8.00 per day
Valid in any general unmarked
stall
Valid in non-24 hour “AR”
reserved stalls after 5:00pm
Monday – Friday and ALL day
Saturday and Sunday.
Not valid in Metered, Pay-by-
Space, Service, X, or Disabled
stalls.
Can be bought using a credit card

24. Commuter Plus (PLUS)
$5.00
Can be sold to staff, students
or patrons who have a valid
commuter permit.
Can only park in AR stalls in
their designated zones.

25. Bus/Oversized Vehicle
$16.00 per day
Valid in general unmarked stalls.
Send patrons with large these
permits to park in an open lot.
If Bus, call supervisor for
instruction on best lot.

26. VIP Permit (DVIP)
$13.00 per day
One day reserved permit.
Valid from 7:00am-11:59pm in any
AR reserved.
Not valid in Metered, Pay by
Space; E-plate, “X”, Service or
Disabled stalls.
Can be bought using a credit card.

27. Service Permit (DSVC)
$15.00 per day
Valid in service stalls and general
stalls.
They are not to be sold to staff or
students.
Ask for a business card from the
patron.
Can be bought using a credit card.

28. Staff Commuter + (PLUS)
Free for staff.
This button shows up on the kiosk
screen from 11:45am to 2:00pm.
Allows a staff commuter permit-
holder to park in the AR stalls.
They must choose which lot they
want to park in.
Must have a valid staff commuter
permit hanging.
Enter in the hang tag number and
select the designated lot.

29. General Short Term (SST)
$2.00 per hour
Enter the amount of money.
– Ex: 3 hours = $6
Instruct them to park in an
unmarked stall (not the pay-
by-space parking area).
Inform them of expiration time.
CASH ONLY!!

30. Medical Center B (MB)
$1.00
Must have a valid monthly Medical
Center permit.
Allows UCI Medical Center patrons
to park on the UCI campus
Valid in general stalls.
Type the letter “B” and entering their
permit number
Make sure that they have the
monthly permit and NOT the daily
permit.

31. Medical Center B (MB)

32. Event Permit (EVNT)
$10.00
The on-duty supervisor will notify the
attendant if these permits will be
used.
Treated like general permits.
Valid in any general unmarked stall
and in non-24 hour “AR” stalls after
5PM Monday – Friday and all day
Saturday and Sunday.
Can be bought using a credit card.

33. Media
For patrons who are the
media
– LA Times Press,
FOX11, etc
Must ask for a badge
and input name, badge
number, and
organization.
No money exchange but
these permits are NOT
free. The permits are
billed to the organization.

34. StaffPro/Aramar
Free for staff at the Bren Events
Center
May only be printed and used at
Student Center Parking Structure.
Name, Organization, and ID
number.

35. Custom Permits
On the right hand section of
the kiosk screen.
The on-duty Supervisor will
notify you of special permits
that you may encounter
during your shift.
If you are not certain of a
button ask the supervisor.

36. Lost/Forgotten Permits
Click on the “Lost/Forgotten Permit”
Type in the patron name or student
ID number.
Call in before printing lost/forgotten
permits.
Verify their ID with the information.
Instruct the patron that this permit is
only good for the day and uses left.
Staff and students have 4 uses for
the academic year.

37. Lost/Forgotten Permits

38. Credit Card Purchase
Options
Accepted cards: Visa,
Mastercard, Discover, and
American Express.
If the card is not read, DO NOT
swipe the card again, ask the
patron for another card or
method of payment.

39. Credit Card Purchase Swipe

40. Credit Card Refund
Enter the appropriate permit
number and slide the card.
Must use the same card
Two receipts will print out.
Have the patron sign one and
keep it for balancing out (the
only time a patron needs to
sign anything).
The other receipt is the
customer copy.

41. Guest List
Permits already bought for the guest.
Click “Open Guestlist”
Search for their first name, last name,
affiliation, or event.
Initial of patron’s first and last name.
Search for their event coordinator, supervisor,
or event name.
Exhaust all options before telling a patron that
their name is not on the guest list.
If you have exhausted all options, contact the
on-duty supervisor.
Confirm a persons identity.

42. Guest List

43. Pay-by-Space Parking
$4.00 per hour
Not sold at the kiosk.
Numbered stalls.
Pay at the yellow dispenser
and follow the instructions:
– Entering their space
number and amount of
money.
This will allow them to park
until the time on the
receipt.
They do not need to place
the receipt in their car.

44. Troubleshooting
EPICS is not perfect and you
may encounter
troubleshooting problems.
Problems? Call Supervisor.
Continue with Customer
Service.
Direct the patrons to another
kiosk if you are unable to
help.

45. Intermission /
Break

46. Maps

47. Giving Directions to Patrons
•First Impression of UCI.
•Attendant’s job to direct patrons to their destinations.
•Places around UCI.
•Google Maps or
MapQuest.
•Campus Map and Zone
Map at every Kiosk

48. Map Trends
•Grouped into Schools.
- ex: Social Sciences 200’s
•Building number and
building name in
alphabetical order or
numerical order.
•Kiosks/dispensers are
stars.
•Lots are encircled
numbers.

49. Internet
•Use internet at your disposal.
•There are many websites that might help you such as
uci.edu, google.com, yahoo.com.
•If you have further questions you can also turn to the parking
and transportation website (http://www.parking.uci.edu/) for
permit information.

50. If Information Cannot be Found
•If you are completely lost and have used all the resources, call the
office.
•The office receives a high volume of calls and should be used only
when all other options have been used and have failed to produce
results that satisfy your customer.
Getting a permit and sending
the patron on their way
•Sending a patron to their destination is only half the job.
•Give them any information that they may need to park.

51. Breaks /
Shift
Changes

52. Requesting a Break
Call in the office and note your kiosk and name.
Wait until a replacement arrives.
The kiosk must be manned at all times during your
shift.
Do not let anyone use your money and name.
– Log Out of Epics
– Lock the Kiosk Cash Tray
Breaks are 15 minutes.
8 hours shifts (or more) = 30 min. lunch break

53. Shift Change/Leaving the
Kiosk
Collect all of your money, audits, refunds, etc
Clean your work area and log out of all computer
functions.
Collect all of your belongings before leaving the
kiosk.
If you are closing the kiosk, make sure the trash is
empty, the lights are out and the computer is shut
down.

54. Emergency
Situations

55. Panic Buttons
Each kiosk (other than
University Kiosk) has a
Panic Button.
Located next to the cash
register.
In place to aid you in an
extreme emergency.
UCIPD will be notified and
police will come to assist if
pushed.

56. Accidents
Notify the supervisor of
accidents, especially of
emergency vehicles or traffic
violations.
Remain in the kiosk if it is safe.
Generally, NEVER LEAVE
YOUR KIOSK
If you need to leave, lock the
cash tray and notify the
supervisor.

57. Medical Emergencies
Call for help on the phone or
use the orange button on the
radio.
Use the panic button.
Do not leave your kiosk, inform
the supervisor immediately.
If you do help, always lock
your cash box tray and inform
the supervisor.

58. Injuries
Notify the supervisor of the
severity of the injuries.
Use emergency precautions
such as the orange button,
panic button, code 999.
Do not leave your kiosk.
If you do leave your kiosk,
lock up the cash box.

59. Police or Fire Personnel
Police and Fire trucks will
pass your kiosk for
emergencies.
ONLY notify your
supervisor when the police
cars or fire trucks are
blocking traffic.
Notify your supervisor of
your location and the
severity of the situation.

60. Balancing
Out

61. Closing the Kiosk
Gather all of your belongings from the kiosk.
Make sure you have ALL of your transaction
materials: money, receipts and audits.
Empty the trash and clean your workspace.
Log out of EPICS
Closing Kiosk
– Turn off ALL electronics
– Turn off Heater/AC

62. Balancing Out
Separate Money
– Kiosk Money Bag: Starting 100
– Numbered Bag: All revenue + Audits/Refunds
Give the supervisor your starting bag and drop the
numbered bag into the drop safe.
Balancing out incorrectly multiple times leads to
disciplinary action.
Once you are cleared to leave by the supervisor, you
are free to go.

63. Clocking
Out
Click the clock out button
The shift you clocked in for will appear.
Click on the clock out button highlighted in blue to
clock out

64. Group Quiz
Virtual Kiosk
Simulations