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© 2015 Eaton. All Rights Reserved.
Vehicle Group North America
Continuous Improvement Award Competition
Kings Mountain Plant
HD Transmission Assembly – Takt Attack
November 4th, 2015
2© 2015 Eaton. All Rights Reserved.
“Takt Attack” Team
Jesse Hunt
Lead Operator
Larry Lovelace
St. 120 Operator
Don Hopper
St. 130 Operator
Rodney Falls
St. 190 Operator
Richard Tuft
St. 110 Operator
Jason Jackson
Assembly Supvr
Zach Rahaim
Assembly PLM
Emily Leadon
Lean Coordinator
Matt Etter
Mfg Eng Supvr
JR Greene
Lead Operator
Back Row:
Front Row:
Not Pictured: Joseph Caldwell (Assembly BTL); Brandon Goodwin (Assembly Supvr); Wrenn Anderson (Lead Operator); Tamesha
Surratt (St. 190 Operator); Jimmy Graham (St. 70 Operator); Vicky Wachendorf (Sr. Qual Engr); Tre McCorkle (St. 70 Operator)
3© 2015 Eaton. All Rights Reserved.
Process Information
KM Heavy Duty Transmission Assembly Line
• Very High Model Mix (~1300 unique SKUs)
• Over 4,000 cycle “pitches” per day (from one station to next)
• 27 Stations and 19 Subassembly Stations
• 82 Direct Labor Employees / 30 Indirect Labor Employees
4© 2015 Eaton. All Rights Reserved.
Strategic Linkage
5© 2015 Eaton. All Rights Reserved.
Strategic Linkage
• Visual Controls
• Daily Accountability
• Problem Solving
• C.I. for Everyone
6© 2015 Eaton. All Rights Reserved.
• Daily Accountability / Visual Controls
• Electronic Hour by Hour boards
• Electronic Andon-Pull system to alert support
• Tiered Meetings
• Improvement Efforts
• 6 RIEs conducted from mid-2014 through 2015
• Focus primarily on process constraints
• Employee Engagement / Feedback
• No feedback to operators on cycle-by-cycle performance
• No measure of an individual’s scope of control
• Communications/metrics focused on overall line performance
Prior Condition
• Many tools applied but goals not met
• Operators engaged only in pockets
Live HBH Display
7© 2015 Eaton. All Rights Reserved.
Before
Performance Metrics
Unable to
Meet Goals
Managing by
“looking in
rearview mirror” at
lagging metrics
Goal = 63%
Goal = 95%
8© 2015 Eaton. All Rights Reserved.
Approach
Management System
• Engage operators – focus on what they can control
• Select high-leverage lead measure for the process
• Apply team A3 problem-solving to make improvements
• Eliminate waste through use of ELSS tools
Operators can impact this
~4,000 times a day!
Cycle-by-Cycle Takt Attainment!
Deployed Management System Upgrade in July 2015
9© 2015 Eaton. All Rights Reserved.
Improvements Made
Management System
• Daily Accountability / Visual Controls
• 4,000 Opportunities = “At-Bats”
• New Metrics: Daily and Weekly Takt Attainment
• Individual “Batting Average”
• Overall Line “Batting Average”
• Scoreboard at Tier 1
At-Bat: When a transmission
arrives in a station
Batting Average: % of day’s at-
bats where work was completed
within takt, by station. Operator
Scoreboard
CIF
Tools
10© 2015 Eaton. All Rights Reserved.
Improvements Made
Focusing our Problem-Solving
• Focus of Improvement Efforts
• Focus on Lead measures
• Systematic A3 approach to improve the worst batting
averages, 3 stations each month
• Flow Line Team holds a “Weekly Commitment Meeting”
• Review past commitments and make new commitments
• Weekly actions/commitments made by operators/FLT
A3 PS Flow Chart
Lag
ELSS
Tools
11© 2015 Eaton. All Rights Reserved.
Approach
A3 Problem-Solving Examples
St. 110
St. 190St. 120
• Teams consisted of FLT members
and operators from both shifts
• Tally Sheets at focus stations
• Removed small interruptions
• Tackled process improvements
12© 2015 Eaton. All Rights Reserved.
Operator Engagement in A3 Problem Solving
“[The focus on takt attainment] brought to light an
issue with the shims that had been going on, but not
yet addressed.” – Don Hopper, Station 130
Root Cause
Identified
Issue Root Cause Countermeasure
Shim rejections Shims out of spec Supplier resolving (in process)
Bearings not seated Incorrect calibration of
press
Replaced and calibrated load
cell
Counter
Measure
Resolution
13© 2015 Eaton. All Rights Reserved.
Issue Root Cause Countermeasure
Excess time getting parts Poor access to bearings Adjusted shelf height
Time wasted decanting
material
Material not decanted for
operator
Decanted material made
standard
Operator Engagement in A3 Problem Solving
“Team worked good together to get problems
resolved quickly.” – Jimmy Graham, Station 70
Employee
Engagement
Operator
Generated
Standards
Height
Adjusted
Standardized
container
presentation
14© 2015 Eaton. All Rights Reserved.
Issue Root Cause Countermeasure
Long walk time to tools Tools located far away Move tools to Point of Use
Fixtures failing and falling
off during use
Poor fixture design Redesigned fixtures and
made more durable
Operator Engagement in A3 Problem Solving
“I was motivated to get better based on looking at my daily
performance. Having Flow Line Team on floor, trying to make
my job better was good teamwork.” - Rodney Falls, Station 190
Cross
Functional Team
Involvement
Impact tools &
sockets enhanced,
moved location
Batting Average
June = 68%
October = 94%
Bottleneck
Station
15© 2015 Eaton. All Rights Reserved.
Increased Individual Accountability/Engagement
Daily Accountability
Takt attainment incorporated into start up
meeting standard work at Tier 1 board.
“Created awareness of opportunities for operators. Also
showed them how they are doing, how the shift is doing, and
how everyone is committed to each other and our
customers.” - Jesse Hunt, Lead Operator
16© 2015 Eaton. All Rights Reserved.
Results
18-Month Performance
45%
50%
55%
60%
65%
70%
LAG – Gross Utilization
75%
80%
85%
90%
95%
100%
May-14 Jul-14 Sep-14 Nov-14 Jan-15 Mar-15 May-15 Jul-15 Sep-15
LAG – OEM OTD
80%
85%
90%
95%
LEAD – Takt Attainment % (Batting Avg)
Unprecedented
Sustained
Performance
Engagement in
Problem Solving
Focus on High
Leverage Leading
Measure
Record
Attainment
Record
High
Record
100% OTD
17© 2015 Eaton. All Rights Reserved.
Results
Cost Savings
• 4-Month Cost-Out = $576K
• Annualized Cost-Out = $1.7M
18© 2015 Eaton. All Rights Reserved.
Benchmarking
• Benchmarked BMW, Spartanburg, SC Plant
• Highly-Automated Assembly Line
• Automotive Production
• Cycle time feedback during shift
• Live TAKT time monitoring and display
• Multiple levels of escalation through Andon
• Benchmarked Freightliner, Cleveland, NC Plant
• Live TAKT time monitoring and display
• Visual Controls for Takt on floor, per pace of line
• Andon / Line Stop prompts issue resolution
19© 2015 Eaton. All Rights Reserved.
Learnings and Sharing
• Learnings
• Previous lag measures were not actionable
• Find your high-leverage lead measures
• Empower people to improve what they can control
• Sharing
• Monthly report outs during KM CI Council
• Presented to VGNA leadership during Fly Around
• Posted A3s to ELSS ERG
• Will present during the next Assembly Council
20© 2015 Eaton. All Rights Reserved.
Sustaining
Leader Standard Work
Lead
Op
Daily
Process
Weekly
Review
Coach
Daily
Process
Weekly
Commitment
Meeting
Monthly
Review
BTL
Weekly
Commitment
Meeting
Weekly
Review
Monthly
Review
PLM
Weekly
Commitment
Meeting
Weekly Staff
WIG Walk
Quarterly
Off-Site
Strategy
Review
FLT
Weekly
Commitment
Meeting
Monthly
Focus
Station
Identification
Staff
Weekly
Gemba
Walks of
process and
focus areas
Quarterly
Off-Site
Strategy
Review
CIF
Tools
21© 2015 Eaton. All Rights Reserved.
Results
Summary
• Results sustained for 4 months since
deployment of Takt Attainment Process
Metric
Jan-Jun
2015
Jul-Oct
2015
Takt Attainment
(Batting Average)
84% 91%
GU 59% 63%
OTD 95% 98%
Cost Savings To Date $576K
$1.7M Annualized
Questions?

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Kings Mountain - Assembly Takt Attack CI Award

  • 1. © 2015 Eaton. All Rights Reserved. Vehicle Group North America Continuous Improvement Award Competition Kings Mountain Plant HD Transmission Assembly – Takt Attack November 4th, 2015
  • 2. 2© 2015 Eaton. All Rights Reserved. “Takt Attack” Team Jesse Hunt Lead Operator Larry Lovelace St. 120 Operator Don Hopper St. 130 Operator Rodney Falls St. 190 Operator Richard Tuft St. 110 Operator Jason Jackson Assembly Supvr Zach Rahaim Assembly PLM Emily Leadon Lean Coordinator Matt Etter Mfg Eng Supvr JR Greene Lead Operator Back Row: Front Row: Not Pictured: Joseph Caldwell (Assembly BTL); Brandon Goodwin (Assembly Supvr); Wrenn Anderson (Lead Operator); Tamesha Surratt (St. 190 Operator); Jimmy Graham (St. 70 Operator); Vicky Wachendorf (Sr. Qual Engr); Tre McCorkle (St. 70 Operator)
  • 3. 3© 2015 Eaton. All Rights Reserved. Process Information KM Heavy Duty Transmission Assembly Line • Very High Model Mix (~1300 unique SKUs) • Over 4,000 cycle “pitches” per day (from one station to next) • 27 Stations and 19 Subassembly Stations • 82 Direct Labor Employees / 30 Indirect Labor Employees
  • 4. 4© 2015 Eaton. All Rights Reserved. Strategic Linkage
  • 5. 5© 2015 Eaton. All Rights Reserved. Strategic Linkage • Visual Controls • Daily Accountability • Problem Solving • C.I. for Everyone
  • 6. 6© 2015 Eaton. All Rights Reserved. • Daily Accountability / Visual Controls • Electronic Hour by Hour boards • Electronic Andon-Pull system to alert support • Tiered Meetings • Improvement Efforts • 6 RIEs conducted from mid-2014 through 2015 • Focus primarily on process constraints • Employee Engagement / Feedback • No feedback to operators on cycle-by-cycle performance • No measure of an individual’s scope of control • Communications/metrics focused on overall line performance Prior Condition • Many tools applied but goals not met • Operators engaged only in pockets Live HBH Display
  • 7. 7© 2015 Eaton. All Rights Reserved. Before Performance Metrics Unable to Meet Goals Managing by “looking in rearview mirror” at lagging metrics Goal = 63% Goal = 95%
  • 8. 8© 2015 Eaton. All Rights Reserved. Approach Management System • Engage operators – focus on what they can control • Select high-leverage lead measure for the process • Apply team A3 problem-solving to make improvements • Eliminate waste through use of ELSS tools Operators can impact this ~4,000 times a day! Cycle-by-Cycle Takt Attainment! Deployed Management System Upgrade in July 2015
  • 9. 9© 2015 Eaton. All Rights Reserved. Improvements Made Management System • Daily Accountability / Visual Controls • 4,000 Opportunities = “At-Bats” • New Metrics: Daily and Weekly Takt Attainment • Individual “Batting Average” • Overall Line “Batting Average” • Scoreboard at Tier 1 At-Bat: When a transmission arrives in a station Batting Average: % of day’s at- bats where work was completed within takt, by station. Operator Scoreboard CIF Tools
  • 10. 10© 2015 Eaton. All Rights Reserved. Improvements Made Focusing our Problem-Solving • Focus of Improvement Efforts • Focus on Lead measures • Systematic A3 approach to improve the worst batting averages, 3 stations each month • Flow Line Team holds a “Weekly Commitment Meeting” • Review past commitments and make new commitments • Weekly actions/commitments made by operators/FLT A3 PS Flow Chart Lag ELSS Tools
  • 11. 11© 2015 Eaton. All Rights Reserved. Approach A3 Problem-Solving Examples St. 110 St. 190St. 120 • Teams consisted of FLT members and operators from both shifts • Tally Sheets at focus stations • Removed small interruptions • Tackled process improvements
  • 12. 12© 2015 Eaton. All Rights Reserved. Operator Engagement in A3 Problem Solving “[The focus on takt attainment] brought to light an issue with the shims that had been going on, but not yet addressed.” – Don Hopper, Station 130 Root Cause Identified Issue Root Cause Countermeasure Shim rejections Shims out of spec Supplier resolving (in process) Bearings not seated Incorrect calibration of press Replaced and calibrated load cell Counter Measure Resolution
  • 13. 13© 2015 Eaton. All Rights Reserved. Issue Root Cause Countermeasure Excess time getting parts Poor access to bearings Adjusted shelf height Time wasted decanting material Material not decanted for operator Decanted material made standard Operator Engagement in A3 Problem Solving “Team worked good together to get problems resolved quickly.” – Jimmy Graham, Station 70 Employee Engagement Operator Generated Standards Height Adjusted Standardized container presentation
  • 14. 14© 2015 Eaton. All Rights Reserved. Issue Root Cause Countermeasure Long walk time to tools Tools located far away Move tools to Point of Use Fixtures failing and falling off during use Poor fixture design Redesigned fixtures and made more durable Operator Engagement in A3 Problem Solving “I was motivated to get better based on looking at my daily performance. Having Flow Line Team on floor, trying to make my job better was good teamwork.” - Rodney Falls, Station 190 Cross Functional Team Involvement Impact tools & sockets enhanced, moved location Batting Average June = 68% October = 94% Bottleneck Station
  • 15. 15© 2015 Eaton. All Rights Reserved. Increased Individual Accountability/Engagement Daily Accountability Takt attainment incorporated into start up meeting standard work at Tier 1 board. “Created awareness of opportunities for operators. Also showed them how they are doing, how the shift is doing, and how everyone is committed to each other and our customers.” - Jesse Hunt, Lead Operator
  • 16. 16© 2015 Eaton. All Rights Reserved. Results 18-Month Performance 45% 50% 55% 60% 65% 70% LAG – Gross Utilization 75% 80% 85% 90% 95% 100% May-14 Jul-14 Sep-14 Nov-14 Jan-15 Mar-15 May-15 Jul-15 Sep-15 LAG – OEM OTD 80% 85% 90% 95% LEAD – Takt Attainment % (Batting Avg) Unprecedented Sustained Performance Engagement in Problem Solving Focus on High Leverage Leading Measure Record Attainment Record High Record 100% OTD
  • 17. 17© 2015 Eaton. All Rights Reserved. Results Cost Savings • 4-Month Cost-Out = $576K • Annualized Cost-Out = $1.7M
  • 18. 18© 2015 Eaton. All Rights Reserved. Benchmarking • Benchmarked BMW, Spartanburg, SC Plant • Highly-Automated Assembly Line • Automotive Production • Cycle time feedback during shift • Live TAKT time monitoring and display • Multiple levels of escalation through Andon • Benchmarked Freightliner, Cleveland, NC Plant • Live TAKT time monitoring and display • Visual Controls for Takt on floor, per pace of line • Andon / Line Stop prompts issue resolution
  • 19. 19© 2015 Eaton. All Rights Reserved. Learnings and Sharing • Learnings • Previous lag measures were not actionable • Find your high-leverage lead measures • Empower people to improve what they can control • Sharing • Monthly report outs during KM CI Council • Presented to VGNA leadership during Fly Around • Posted A3s to ELSS ERG • Will present during the next Assembly Council
  • 20. 20© 2015 Eaton. All Rights Reserved. Sustaining Leader Standard Work Lead Op Daily Process Weekly Review Coach Daily Process Weekly Commitment Meeting Monthly Review BTL Weekly Commitment Meeting Weekly Review Monthly Review PLM Weekly Commitment Meeting Weekly Staff WIG Walk Quarterly Off-Site Strategy Review FLT Weekly Commitment Meeting Monthly Focus Station Identification Staff Weekly Gemba Walks of process and focus areas Quarterly Off-Site Strategy Review CIF Tools
  • 21. 21© 2015 Eaton. All Rights Reserved. Results Summary • Results sustained for 4 months since deployment of Takt Attainment Process Metric Jan-Jun 2015 Jul-Oct 2015 Takt Attainment (Batting Average) 84% 91% GU 59% 63% OTD 95% 98% Cost Savings To Date $576K $1.7M Annualized

Editor's Notes

  1. Tools Pulled – (CIF) CI For Everyone, Visual Controls / Daily Accountability, process standardization, (ELSS) Problem Solving. This project, which started in July, is focused on implementing those tools in a different way than they had been used to help us achieve our goals.
  2. Before the project started in July, we were already using some tools and CI activity to help us manage and improve the area. Even with all these things, we were unable to hit our goals and managing to lagging metrics.
  3. These graph show the 18 months of data prior to the start of this project in July.
  4. *CI For Everyone *Focus on cycle times / takt attainment, which is a LEADING measure to lagging GU and OTD Measures *Big line with about 40 stations  focused on the 18 stations that are in the “build loop” section of the line and drove corrective actions for specific struggling stations through the A3 format *Effort kicked off in July 2015 with 3 months of validation of approach
  5. Looking again at the CIF tools pulled for the project, we made improvements to the management system starting in July… Focused on lead measure of takt attainment – takt attainment is like a batting average that measures how many “hits” you get (the number of transmissions that are built within the takt time of 180 seconds) versus how many “at-bats” you have (the number of transmissions that come into your station during a shift) For example, Crystal had 100 transmissions come to her station during a shift. She built 99 transmissions within 180 seconds. One transmission she had an issue with shims and had a cycle time of 200 seconds. Her batting average for the day was 99%. We started measuring the 18 build loop stations every day and how they perform on each transmission that comes into their station. That works out to 4,000 at-bats We put scoreboard up at the Tier 1 area and covered in start-up meeting every day
  6. Aligned operators to focus on the lead measure (takt attainment aka batting average) because we can influence it and it predicts the performance of the lag measure (on time delivery). Each month, the flow line team supports the operators at the three stations that need the most help on improving their batting average We hold weekly commitment meetings during which the flow line team and operators review past actions and commit to new actions
  7. We open A3s for each of the focus stations The first week we make commitments to identify the interrupters and determine the root cause of them The second week we make commitments to identify countermeasures The remainder of the month, we make commitments towards closing out the countermeasures Now we’ll talk about some of the specific improvements we’ve made at our focus stations
  8. Station 130 (Shim Gage) was a focus station After a week of tracking interrupters, we found that there were many stoppages due to shim rejections. A deeper look showed that our highest volume shim is out of spec a significant amount of the time, leading to all of the rejections. Instead of living with the headache, we contacted the supplier about the oversized shims and now we’re working with them to get the shims in spec. Another interrupter we found was bearings not being seated. We found that the load cell on the press that seated the bearings was not properly calibrated. We fixed this issue by replacing the load cell with a correctly calibrated one. June Batting Average = 81% October Batting Average = 88%
  9. Station 70 (Main Shaft Press) was another focus station. Some of the main interrupters were related to handling parts It was hard to get the large bearings off the shelf so we adjusted the shelf height to give more space Bearings were also being brought to the line with the packaging still there. We had the material handlers pull back the bags so that we did not have to do it ourselves while we were trying to build transmissions. We also identified a long-term project involving moving the main shaft press to cut down on cycle time. June Batting Average = 78% October Batting Average = 91%
  10. Station 190 was another focus station on the build loop. We tracked the interrupters at this station and found that there were issues regarding the quality and location of tools. The tools were located behind the operator so we moved them closer to the work. Another issue was that the sockets were falling off the tools. Engineering created better sockets to keep them from falling off. Having the score visible and giving feedback to the operator on performance also contributed to the improved performance at this station. June Batting Average = 68% October Batting Average = 94%
  11. Highlights of batting averages from the Operators Scoreboard are reviewed during every shift start up meeting. Operators can see their batting average and the batting average of their peers for the previous day, week, and month. The scoreboard also shows the rejects at each station from the previous day. Additionally, the scoreboard shows the three focus stations for the month, along with the commitments of the operators and flow line team.
  12. Here are the record setting results. Since kicking off this project, Our Takt Attainment has exceeded our goal for 3 months in a row We have achieved assembly record high gross utilization Beat our on time delivery goal consistently, including hitting 100% OTD for the first time
  13. By all stations improving their batting average, gross utilization cost savings were realized. Since the start of the project in July, we have achieved over $576,000 in cost out. As we continue down this path, we can expect an annual cost out of $1.7 million dollars.