Marketing teams are starting to get more serious about project management, but wasteful practices still persist. As a marketer, your environment is very dynamic. Naturally, your project requests—and the ways you receive them—tend to also be very dynamic. Right from the start, this can get your projects off on the wrong foot. Ultimately, it hurts yoru productivity, makes your projects late, and wastes time and money.
For the sake of your team’s success—and with a little help from PM expert Hala Saleh—it’s time to get your project request intake process process in order…
31 Tricks That Might Just Get You Out Of The Office On Time
Who doesn’t want to get more done in less time?
For all the people who find that all the hours in the day aren’t enough to get done all the tasks on their to-do list, any trick to milk out of the day one more completed task is gold.
Drawing on the wealth of work management tips on the Talking Work Blog and the knowledge of other experts, we’ve amassed a list of 31 productivity tips so powerful, you just might leave the office on time…
How to prioritize all of those to-do’s in a logical, meaningful way?
Yes, you could just plow right into that pile, overcoming your workload with sheer grit and tenacity. But if you value your work-life balance and your sanity, it will take more than determination; it will require a little structure.
These 4 steps will help you prioritize your work according to what will deliver the most value to your company and peace of mind for you…
6 Tips for More Effective Status MeetingsWorkfront
Ah, the dreaded status meeting.
It inspires brief bursts of productivity immediately before the meeting, but often results in a dozen of highly paid individuals sitting in a room, recounting what they accomplished last week. If every project requires a weekly status meeting, this can become costly.
These six simple tips will help team leaders and project managers ease the pain of status meetings and reap the rewards of increased productivity.
Marketing teams are starting to get more serious about project management, but wasteful practices still persist. As a marketer, your environment is very dynamic. Naturally, your project requests—and the ways you receive them—tend to also be very dynamic. Right from the start, this can get your projects off on the wrong foot. Ultimately, it hurts yoru productivity, makes your projects late, and wastes time and money.
For the sake of your team’s success—and with a little help from PM expert Hala Saleh—it’s time to get your project request intake process process in order…
31 Tricks That Might Just Get You Out Of The Office On Time
Who doesn’t want to get more done in less time?
For all the people who find that all the hours in the day aren’t enough to get done all the tasks on their to-do list, any trick to milk out of the day one more completed task is gold.
Drawing on the wealth of work management tips on the Talking Work Blog and the knowledge of other experts, we’ve amassed a list of 31 productivity tips so powerful, you just might leave the office on time…
How to prioritize all of those to-do’s in a logical, meaningful way?
Yes, you could just plow right into that pile, overcoming your workload with sheer grit and tenacity. But if you value your work-life balance and your sanity, it will take more than determination; it will require a little structure.
These 4 steps will help you prioritize your work according to what will deliver the most value to your company and peace of mind for you…
6 Tips for More Effective Status MeetingsWorkfront
Ah, the dreaded status meeting.
It inspires brief bursts of productivity immediately before the meeting, but often results in a dozen of highly paid individuals sitting in a room, recounting what they accomplished last week. If every project requires a weekly status meeting, this can become costly.
These six simple tips will help team leaders and project managers ease the pain of status meetings and reap the rewards of increased productivity.
How to Save 6,000 Hours per Year with Business Systems DevelopmentQuekelsBaro
Business system development improves business efficiency, accountability, and team creativity (+ more benefits). Learn from the experts on how to get started.
Quick and dirty UX can turn out results as quickly as you're able to get them down. And clients love 'quick, cheap and good'. Jason presents an energetic demonstration of how UX techniques can be used on the fly to impress clients.
5 Steps To Avoiding Burnout: Creating A Healthy Work/Life BalanceWordCamp Sydney
The freelance work/life balance is a bit challenging to get right.
Having the freedom to work at home (or anywhere) is a major perk for freelancers.
But because you’re the boss, you’re always driven to check your emails even on weekends or work until late at night to crunch numbers and keep the money rolling in.
Work can become an overwhelming presence in your personal life and you suddenly feel like you’re always “working”.
There are strategies you can employ to avoid business burnout and create work/life balance, which includes setting boundaries between work and personal life, creating processes and delegating work.
In this talk, you will learn different ways on how to manage a healthy work/life balance and relieve the stress of self-employment while ensuring a recurring income.
Key Take-Away
===========
Tips on creating a healthy work life balance.
Presented by Haley Brown at WordCamp Sydney 2019
Don’t wait for things to take off to put your plans in place. It can happen very fast, and you have to be ready to ride the wave with your tech startup.
For more information, watch my Youtube Video by clicking the link:
https://www.youtube.com/watch?v=CPB8irMGLI4
18 Expert Creative Leaders Share Best Practices for How to Get the Best Out of Your Creative Team.
With the generous support of Workfront, we have attempted to find the answer by posing the following question to 18 seasoned creative professionals:
Consistently and efficiently getting the best work out of your creative team can be tough. How have you created just enough process to enhance both creativity and productivity? Please share a personal story.
In reading the experts’ responses to this question, it’s clear that there are many ways to build and manage creative teams. Striking a balance between process and creativity is essential, and these experts provide valuable insights into ways they define and sustain that balance throughout a creative endeavor.I found their stories fascinating, and I’m sure anyone whose work depends on creative output will appreciate the experiences and wisdom of the creative professionals who have contributed to this e-book.
All the best,
David Rogelberg
About
"SimpleBackOffice: Operates as a paperless outsourced bookkeeping company.
Mission
We will produce weekly key performance indicators to assist you in running a stable and successful company.
Company Overview
We provide weekly financial reports for small business owners, so they can run their business by the numbers. Our clients simply; fax, scan or email anything with numbers on it to us daily. Everything is received within our paperless workflow system, where our staff processes the work and updates our clients QuickBooks company file. Never lose
Description
We specialize in working with companies that have 2 to 11 employees and with annual sales revenues of $300k to $4M. Most of our clients are so busy making sales they are not keeping up with their bookkeeping, thus preventing them from being able to qualify for business lines of credit and other programs to assist them to scale.
Discover how you can combine Marketing with Mindfulness in this thoughtful presentation. Mindfulness has been proven to reduce stress, improve focus and enhance "cognitive flexibility".
"The power of Framework Thinking” - Linat Wager @ProductTank Tel Aviv April 2016ProductTank TLV
Product Management: Lessons worth sharing, Linat shared with us from her knowledge and experience and demonstrated how frameworks helped her in every new product challenge and still do
THE 5 KEYS TO RETAIN CUSTOMERS FOR LIFE [INBOUND 2014]HubSpot
Acquiring clients isn't easy. Sometimes, retaining them can be equally as challenging. Join Marisa Smith from The Whole Brain Group as she presents a proven process to help you engage, retain and delight your clients to transform them into customers for life.
Creating GREAT OKRs and a great quarterly planning process7Geese
Creating OKRs is one step in the entire cycle of priority and goal planning within an organization. This deck focuses on 5 main aspects of what makes an OKR great:
1. What goes into a great starting criteria to create a single OKR
2. An understanding of what a great OKR is not as it’s important to understand what not to do, to make sure you’re not going into something blind.
3. How great OKRs come from the right metrics or key performance indicators that match your culture.
4. How you can ensure you’re translating tasks into results and planning out supporting projects properly.
5. And how to get an idea of how you plan to assess progress once it’s all over.
How to Save 6,000 Hours per Year with Business Systems DevelopmentQuekelsBaro
Business system development improves business efficiency, accountability, and team creativity (+ more benefits). Learn from the experts on how to get started.
Quick and dirty UX can turn out results as quickly as you're able to get them down. And clients love 'quick, cheap and good'. Jason presents an energetic demonstration of how UX techniques can be used on the fly to impress clients.
5 Steps To Avoiding Burnout: Creating A Healthy Work/Life BalanceWordCamp Sydney
The freelance work/life balance is a bit challenging to get right.
Having the freedom to work at home (or anywhere) is a major perk for freelancers.
But because you’re the boss, you’re always driven to check your emails even on weekends or work until late at night to crunch numbers and keep the money rolling in.
Work can become an overwhelming presence in your personal life and you suddenly feel like you’re always “working”.
There are strategies you can employ to avoid business burnout and create work/life balance, which includes setting boundaries between work and personal life, creating processes and delegating work.
In this talk, you will learn different ways on how to manage a healthy work/life balance and relieve the stress of self-employment while ensuring a recurring income.
Key Take-Away
===========
Tips on creating a healthy work life balance.
Presented by Haley Brown at WordCamp Sydney 2019
Don’t wait for things to take off to put your plans in place. It can happen very fast, and you have to be ready to ride the wave with your tech startup.
For more information, watch my Youtube Video by clicking the link:
https://www.youtube.com/watch?v=CPB8irMGLI4
18 Expert Creative Leaders Share Best Practices for How to Get the Best Out of Your Creative Team.
With the generous support of Workfront, we have attempted to find the answer by posing the following question to 18 seasoned creative professionals:
Consistently and efficiently getting the best work out of your creative team can be tough. How have you created just enough process to enhance both creativity and productivity? Please share a personal story.
In reading the experts’ responses to this question, it’s clear that there are many ways to build and manage creative teams. Striking a balance between process and creativity is essential, and these experts provide valuable insights into ways they define and sustain that balance throughout a creative endeavor.I found their stories fascinating, and I’m sure anyone whose work depends on creative output will appreciate the experiences and wisdom of the creative professionals who have contributed to this e-book.
All the best,
David Rogelberg
About
"SimpleBackOffice: Operates as a paperless outsourced bookkeeping company.
Mission
We will produce weekly key performance indicators to assist you in running a stable and successful company.
Company Overview
We provide weekly financial reports for small business owners, so they can run their business by the numbers. Our clients simply; fax, scan or email anything with numbers on it to us daily. Everything is received within our paperless workflow system, where our staff processes the work and updates our clients QuickBooks company file. Never lose
Description
We specialize in working with companies that have 2 to 11 employees and with annual sales revenues of $300k to $4M. Most of our clients are so busy making sales they are not keeping up with their bookkeeping, thus preventing them from being able to qualify for business lines of credit and other programs to assist them to scale.
Discover how you can combine Marketing with Mindfulness in this thoughtful presentation. Mindfulness has been proven to reduce stress, improve focus and enhance "cognitive flexibility".
"The power of Framework Thinking” - Linat Wager @ProductTank Tel Aviv April 2016ProductTank TLV
Product Management: Lessons worth sharing, Linat shared with us from her knowledge and experience and demonstrated how frameworks helped her in every new product challenge and still do
THE 5 KEYS TO RETAIN CUSTOMERS FOR LIFE [INBOUND 2014]HubSpot
Acquiring clients isn't easy. Sometimes, retaining them can be equally as challenging. Join Marisa Smith from The Whole Brain Group as she presents a proven process to help you engage, retain and delight your clients to transform them into customers for life.
Creating GREAT OKRs and a great quarterly planning process7Geese
Creating OKRs is one step in the entire cycle of priority and goal planning within an organization. This deck focuses on 5 main aspects of what makes an OKR great:
1. What goes into a great starting criteria to create a single OKR
2. An understanding of what a great OKR is not as it’s important to understand what not to do, to make sure you’re not going into something blind.
3. How great OKRs come from the right metrics or key performance indicators that match your culture.
4. How you can ensure you’re translating tasks into results and planning out supporting projects properly.
5. And how to get an idea of how you plan to assess progress once it’s all over.
Presentation given at HubSpot's #Inbound14 Conference on the Partner Track.
Acquiring inbound retainer clients is hard, but retaining them can be even harder. Learn the secrets to attracting, engaging, and retaining long-term customers who love you.
Presenter: Marisa Smith, Head Brainiac at The Whole Brain Group.
Commission crowd the top ten factors a self-employed sales agent considers wh...CommissionCrowd
We’ve spent a lot of time talking with professional freelance sales agents over the last few years. They’ve given us some really interesting insights into what they look for in an opportunity and we’d like to pass on all of this invaluable learning to you as a Company looking to recruit the best self-employed sales professionals.
Not all self-employed sales agents are created equal just like no two sales opportunities provide the same value and benefit. However, there are common factors that can help you present your opportunity and your company so you stand out in a way that matters, from your competition.
You’ll Learn
- The most important factors self-employed sales professionals consider when searching for a new opportunity
- Ideas and examples of how to incorporate each factor into your opportunity
Lifetime VIP Member Bonuses
In addition to the above insights you will also receive:
- A personal review of your opportunity including suggestions (if applicable) to ensure you’ve covered all the basis
- A copy of the presentation
Why are we holding this?
Agents tell us time and time again that they are looking to work with Companies who understand and respect the way they work. This series has been developed to give Companies a head start in their recruitment once the CommissionCrowd platform goes live.
Discover the techniques for freelancers to create exceptional pitches and make a lasting impact during client meetings. Learn key tactics to exhibit your abilities, address client requirements, and secure valuable projects as a freelancer.
From the traditional basics such as networking and press releases to newer tools such as social media and mobile websites, learn the low cost or no cost ways to take your business to the next level with better marketing.
How to Unleash the Hidden Value of a Best Practices Voice of the Customer Pro...Gainsight
Your customer base is a constant feedback generating engine. That information is pure gold to any type of business, but especially recurring revenue companies. Unfortunately, it’s lost in the ether when you don’t have a systematic way to capture that feedback, transform it into insights, actualize those insights, and realize the value from the customer.
We call that infinite feedback loop the Voice of the Customer (VoC).
In this webinar, you’ll learn several actionable tips and tricks to spin up a world-class VoC program, as well as what common pitfalls to avoid along the way. Join Waypoint Group Founder and Principal Steve Bernstein and Gainsight Director of Product Marketing Ganesh Subramanian as they explore what makes VoC so valuable and how you can drive that value in your organization.
M&A Communication Essentials for Acquiring CompaniesThomas H Kessler
This webinar, led by GPMIP Partner, Thomas Kessler, outlines the basics for M&A communications training for companies looking to train their teams ahead of a pending acquisition.
See Amy Nicholson's presentation slides from Marketing Week Live 2016. She will walk you through the 7 things you need to get straight before you get started on the path to content success.
Whatever your content challenge, find out how to solve it with these 7 steps to content marketing heaven.
1. Four Product Management mindsets Deploy and balance the Explorer, Analyst, Challenger and Evangelist mindset throughout the product life cycle to avoid common pitfalls and deliver a superior solution.
2. Create context to motivate a high-performing team Practical tips and real-world examples to drive innovation, shared understanding, mitigate risks, and create energy and focus.
3.Understand your profile Evaluate your "go-to" strengths versus where you need to consciously practice, and how to recognize and balance stakeholders’ own.
4. Tools to help you Navigate challenging stakeholder relationships. Emerge with a stronger reputation as a leader when faced with conflicting business priorities, changes in direction, misaligned incentives, resource constraints, unexpected disruptions, and aggressive deadlines.
5. And many more strategies Techniques to say “no” given common stakeholder archetypes, how to diplomatically, authentically yet firmly approach keeping your priorities on track.
Content Marketing Process (Learning With the IDM) JosefJames3
This PowerPoint outlines the learning from the IDM professional certificate in content marketing that I took. The content is rearranged into a process that I delivered to my team.
Website and product launches and ad campaigns come and go, but stories live on. Content is essentially your digital body language and a great way to allow people to become familiar with your personal or business brand. A solid content strategy can allow personal and business brands to build audiences with creative storytelling that contributes to a relevant, human conversation and thus over time build stronger relationships as you continue to develop trust and gain credibility.
****Slides from the session that covered building short term and long term strategies, measuring results using analytics and the importance of setting smart goals.
In today's competitive business landscape, simply providing a good product or service is not
enough. To truly stand out and thrive, businesses must invest in building strong relationships
with their clients. This involves going beyond transactional interactions and creating a
meaningful connection based on trust, reliability, and exceptional service.
2. Understanding the Importance of Building Strong Relationships with Clients
Before diving into the strategies for building strong client relationships, it is essential to
understand why this is so crucial. Strong relationships with clients bring numerous benefits,
including increased customer loyalty, repeat business, positive word-of-mouth referrals, and a
competitive edge. Clients who feel valued and connected to a business are more likely to
become advocates and long-term partners.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
PayPal Services Features-
🟢 Email Access
🟢 Bank Added
🟢 Card Verified
🟢 Full SSN Provided
🟢 Phone Number Access
🟢 Driving License Copy
🟢 Fasted Delivery
Client Satisfaction is Our First priority. Our services is very appropriate to buy. We assume that the first-rate way to purchase our offerings is to order on the website. If you have any worry in our cooperation usually You can order us on Skype or Telegram.
24/7 Hours Reply/Please Contact
usawebmarketEmail: support@usawebmarket.com
Skype: usawebmarket
Telegram: @usawebmarket
WhatsApp: +1(218) 203-5951
USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
3. Building a better client
relationship starts with Trust
It takes years to build,
seconds to lose,
and a lot of billable hours to repair.
4. Copyright 2015 Mavenlink, Inc. — Proprietary and Confidential
Define mutual
expectations
Create a client comms
plan
Write a great SOW
Create a sales-delivery
overlap
4 Steps to Your Kick Off Plan
5. 1. Discuss & Define Mutual Expectations
Have a dialogue focused around
expectations.
Listen for explicit & implicit expectations.
Discuss processes, goals, roles, timelines. Be
very specific.
Replay back to your client so that they know
you understand.
6. 1. How would you define the success of this project?
a. Key project objectives and measures
2. What is the broader business context and are there related goals?
3. What are the most important things to you?
4. What key objectives do you have for your project team members?
5. How can I work most effectively with your organization?
a. Company culture and preferences
6. What are the most important outcomes to other stakeholders?
6 Critical Expectation Setting Questions
7. Create a model where sales stays on longer,
and delivery gets involved earlier.
Increase dialogue between sales and
delivery. Understand promises made.
Cover things like nuances in relationship - ie
what is their attitude, pet peeves, concerns?
2. Create a Sales-Delivery Overlap
8. Understand your client’s
communication preferences
Clearly explain the roles,
responsibilities and level of
participation of those who will be
interacting with your client
Have a plan and a schedule with
which you keep your client engaged
3. Create a Detailed Client Comms Strategy
9. The three most important things about writing a
SOW:
- Clearly define your role and your client’s
responsibilities
- State any assumptions you have about
executing the project
- Define the terms of how you will be paid,
and how any change orders will be handled
4. Write a Great SOW
10. Stay Connected!
Maintain consistent presence
#1 client complaint!
Keep clients informed
Set reminders to check in regularly
Always deliver difficult messages as
early and maturely as possible