This curriculum vitae is for Kholeka Colleen Mzobe. She received a National Diploma in Management from Durban University of Technology in 1998. She worked at Standard Bank of South Africa from 1999 to 2016 as a Home Loan Private Banking Consultant and in other roles such as in Home Loans Cancellations and Home Loans Securities. She has skills in customer service, teamwork, adaptability to change, and achieving results.

1. CURRICULUM VITAE
OF
Kholeka Colleen Mzobe

2. CURRICULUM VITAE
OF
KHOLEKA COLLEEN MZOBE
PERSONAL DETAILS
Physical Address : 3245 Cosmo City Ext 3, Croatia Street, Randburg 2188
Contact Number : 0834018181
Email Address : Kholeka.mzobe@gmail.com
Identity number : 7605310400089
Gender : Female
Nationality : South African
Languages : English, Zulu & Xhosa
Driver’s License : Yes
Own transport : Yes
EDUCATION
School Attended : Promas High School
Highest Standard Passed : Matric (Exemption) -1995
Subjects : Economics
Business Economics
Accounting
English
Afrikaans
Zulu
ACADEMIC QUALIFICATIONS
Durban University
of Technology : National Diploma in Management.(1998)

3. EMPLOYMENT HISTORY
Name of Employer : Standard Bank of South Africa
Date of employment : 20 May 1999 to April 2016
Position : Home Loan Private Banking Consultant
Responsibilities:
 Keep abreast with new policies and procedures at all times
 Provide full support to all team members in order to achieve excellent service
 Check risk implications and in need refer to risk / fraud
 Ensuring that the customer’s expectations are always met and exceeded.
 Attend to queries and complaints from the Private Bankers.
 Meet set deadlines and turnaround times with all tasks assigned
 Reducing exception and risk reports
OTHER POSITIONS
Department : Home Loans Cancellations
Position Held : Consultant
Duties:
 Preparing cancellation figures accurately
 Attend to queries in connection with the cancellation figures
 Process refunds due to the clients
 Check guarantees received from the attorneys to ensure that these meet with the bank’s
requirements
 Monitor time frame in the cancellation process to ensure that no delays occur that could
result in losses
 Finalising the account on cancellation and closing the account
Department : Home Loans Securities
Position Held : Consultant
Duties:
 Attend to release of collateral guarantees
 Scrutinise security documents such as surety ships, company documents and collateral
security, mortgage bonds and title deeds
 Ensure that SBSA security is never in jeopardy when releases are done and that records
are amended accordingly
 Follow up with the attorneys for long outstanding documents

4. SKILLS KNOWLEDGE AND COMPETENCIES
 Socially confident, quick to establish rapport, able to maintain good relations even when
communicating disagreeable information to customers.
 Ability to adapt easily to changes in systems and procedures, and encourage others to do
the same.
 Logical thinker and has a clear, focused and methodical approach to work.
 Results orientated, strongly motivated to achieve, adheres to deadlines.
 Customer Service orientated.
 Team player, approachable, receptive to ideas/ feedback from others.
 Assertive, able to handle conflict, stand by principles and put forward ideas despite
opposition.
 Tough-minded, rarely upset by criticism, able to retain optimism despite setbacks.
ACHIEVEMENTS TO DATE
 Successfully completed six Sigma (White Belt)
REFERENCES
Pinky Luthuli
Team Leader PBB Operations Shared Services JHB
Standard Bank
(011) 6363352
Phindile Mkhwanazi
Manager PBB Operations Shared Services JHB
Standard Bank
(011) 636 3858