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UserExperior X Saastitute
Live Webinar on 24th
June 2021 with
Rahul KR
Senior PM, Khatabook
How Khatabook uses heatmaps and session replays to
increase retention
Introduction
Vimlesh Gautam and
Rahul KR
About Khatabook
* What is Khatabook? What do users use it for?
* What does a typical Khatabook user look like?
Product @ Khatabook
* What are some:
-Top metrics you track
-Top questions you have to ask everyday
* What are the tools you use to track them?
Q. Where and how– did the need to go
beyond the standard analytics stack
come from?
Q. Why is quantitative analytics not
enough?
Q. Was there any kind of discontent or
lack of enough intelligence?
In 2015, NOT using Mobile analytics was a
good indicator of landing into Zombie apps
list.
In 2021, not using Qualitative Analytics is the
surefire way to arrive there.
Long-term data collection
- Understanding user frustrations with
heatmaps
- Constant monitoring
Example: Clicks on Cashbook
Example: Clicks on Cashbook
Rage clicks
Example 1: New feature launch for
Passbook
Created User Segment
Created funnels
View session Replays
Example 2: Replays by device type
Segment by device/screen resolution
Filter bandwidth issues
View session replays
Alerts, App Crash and ANR
- Detecting broken experiences
- Fixing short term problems with alerts
- Fixing basic app stability issues like app
crashes and ANRs
- View replays
- Resolve issues
Teams and Use-Cases
- Product Management: Testing, Analytics,
Segmentation
- Product Engineering: Detection, Debug
- Product Design/UX/UI: Render testing, New feature
launch, user research
- Customer Support : Ticketing enrichment
Q. Why it is surprising that very few people
use a session replay or a heatmap tool on
mobile apps?
Q. Possible Reasons?
Targeted qualitative analysis
- Designing funnels for specific user
segments
- How funnels can improve retention
Funnels
Ideas to test for improving
retention
- Understanding user frustrations with heatmaps
- Understanding user behaviour through session
replays of journeys where most drop outs are present
- Optimising Onboarding experience with session replays
- Possibilities of gamification
QnA Session
Thank You!

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Khatabook X UserExperior webinar

  • 1. UserExperior X Saastitute Live Webinar on 24th June 2021 with Rahul KR Senior PM, Khatabook How Khatabook uses heatmaps and session replays to increase retention
  • 3. About Khatabook * What is Khatabook? What do users use it for? * What does a typical Khatabook user look like?
  • 4. Product @ Khatabook * What are some: -Top metrics you track -Top questions you have to ask everyday * What are the tools you use to track them?
  • 5. Q. Where and how– did the need to go beyond the standard analytics stack come from? Q. Why is quantitative analytics not enough? Q. Was there any kind of discontent or lack of enough intelligence?
  • 6. In 2015, NOT using Mobile analytics was a good indicator of landing into Zombie apps list. In 2021, not using Qualitative Analytics is the surefire way to arrive there.
  • 7. Long-term data collection - Understanding user frustrations with heatmaps - Constant monitoring
  • 11. Example 1: New feature launch for Passbook Created User Segment Created funnels View session Replays
  • 12. Example 2: Replays by device type Segment by device/screen resolution Filter bandwidth issues View session replays
  • 13. Alerts, App Crash and ANR - Detecting broken experiences - Fixing short term problems with alerts - Fixing basic app stability issues like app crashes and ANRs - View replays - Resolve issues
  • 14. Teams and Use-Cases - Product Management: Testing, Analytics, Segmentation - Product Engineering: Detection, Debug - Product Design/UX/UI: Render testing, New feature launch, user research - Customer Support : Ticketing enrichment
  • 15. Q. Why it is surprising that very few people use a session replay or a heatmap tool on mobile apps? Q. Possible Reasons?
  • 16. Targeted qualitative analysis - Designing funnels for specific user segments - How funnels can improve retention
  • 18.
  • 19. Ideas to test for improving retention - Understanding user frustrations with heatmaps - Understanding user behaviour through session replays of journeys where most drop outs are present - Optimising Onboarding experience with session replays - Possibilities of gamification