The document discusses how companies can plan for growth by choosing apps that enable whole company customer support. It notes that 58% of companies deploy technology faster and that mobile devices and cloud computing are fueling growth. It emphasizes that unhappy customers will negatively impact businesses through word-of-mouth, so companies need intuitive apps and personalized support across all employees to drive customer success and loyalty.
Unlearn Intranets - Why SharePoint and other Intranets commonly fail to enthu...Henry D Amm
Watch the full presentation at: https://www.youtube.com/watch?v=rqwhggfb_6w
With 70% of organizations using SharePoint put over a third of all managers and employees agreeing they hate to use it – we recognized the need for a changed approach. This is what we've done with adenin Digital Assistant, the world's first AI-powered workplace assistant that connects to *ALL* existing data sources to answer questions, give relevant updates and execute commands.
Presented by Henry Amm, Director Digital Assistant Program, at adenin TECHNOLOGIES. Intra.Net Reloaded conference Boston, April 2019.
Delivered @ the Office 365 Summit in Sydney
Enterprise Social enables new scenarios allowing companies to transform their business by becoming more innovative and agile. Microsoft has made significant investments in Enterprise Social in Office 365, SharePoint 2013 and with the acquisition of Yammer. In this session we discuss & demonstrate: our Social vision and how MSFT is uniquely positioned; the latest product roadmap with Yammer, Office 365 and SharePoint; and successful steps in a Social journey.
Delivered @ the Office 365 Summit in Sydney
A social network is not implemented in the same way as traditional software is; not only is Yammer a pure cloud service, but the deployment approach, the iterative and fast development methodology, the user access and interfaces change the role of IT. Attend this session to understand how you can manage users, perform the admin tasks, set-up integrations and understand the technical aspects of Yammer.
Delivered @ the Office 365 Summit in Sydney
Enterprise Social Networks are becoming more popular than ever, but how do you use them effectively to truly get work done? In this session, take a deep dive into Yammer and learn the basics to accomplish your day-to-day tasks and team projects. Led by Yammer experts, you'll learn how to engage in meaningful conversations with colleagues, create and edit Files and Notes collaboratively, and discover the business value of Enterprise Social Networking.
Microsoft Enterprise Services (MCS) Social Discovery WorkshopJennifer Stevenson
Microsoft Enterprise Services (MCS) Social Discovery Workshop is a 2hr workshop aimed at assisting companies in focusing their Enterprise Social efforts to drive user engagement within their Social Communities.
Unlearn Intranets - Why SharePoint and other Intranets commonly fail to enthu...Henry D Amm
Watch the full presentation at: https://www.youtube.com/watch?v=rqwhggfb_6w
With 70% of organizations using SharePoint put over a third of all managers and employees agreeing they hate to use it – we recognized the need for a changed approach. This is what we've done with adenin Digital Assistant, the world's first AI-powered workplace assistant that connects to *ALL* existing data sources to answer questions, give relevant updates and execute commands.
Presented by Henry Amm, Director Digital Assistant Program, at adenin TECHNOLOGIES. Intra.Net Reloaded conference Boston, April 2019.
Delivered @ the Office 365 Summit in Sydney
Enterprise Social enables new scenarios allowing companies to transform their business by becoming more innovative and agile. Microsoft has made significant investments in Enterprise Social in Office 365, SharePoint 2013 and with the acquisition of Yammer. In this session we discuss & demonstrate: our Social vision and how MSFT is uniquely positioned; the latest product roadmap with Yammer, Office 365 and SharePoint; and successful steps in a Social journey.
Delivered @ the Office 365 Summit in Sydney
A social network is not implemented in the same way as traditional software is; not only is Yammer a pure cloud service, but the deployment approach, the iterative and fast development methodology, the user access and interfaces change the role of IT. Attend this session to understand how you can manage users, perform the admin tasks, set-up integrations and understand the technical aspects of Yammer.
Delivered @ the Office 365 Summit in Sydney
Enterprise Social Networks are becoming more popular than ever, but how do you use them effectively to truly get work done? In this session, take a deep dive into Yammer and learn the basics to accomplish your day-to-day tasks and team projects. Led by Yammer experts, you'll learn how to engage in meaningful conversations with colleagues, create and edit Files and Notes collaboratively, and discover the business value of Enterprise Social Networking.
Microsoft Enterprise Services (MCS) Social Discovery WorkshopJennifer Stevenson
Microsoft Enterprise Services (MCS) Social Discovery Workshop is a 2hr workshop aimed at assisting companies in focusing their Enterprise Social efforts to drive user engagement within their Social Communities.
Why Measuring the Impact of Doing Good MattersTechSoup
Tracking your nonprofit’s impact not only improves the services you provide, but can also tell an important story for fundraisers and grantmakers.
3Strands Global Foundation, an organization combatting human trafficking for more than 11 years, knows this to be true. From the beginning, they focused on making sure the outcomes of each program were measured, improved, and then measured again.
Learn how 3Strands Global takes a quantitative approach to measuring social impact and how it's changed the trajectory for their nonprofit with help from QuestionPro.
Protecting Data in the Cloud: The Truth about SaaS BackupDatto
Backupify teamed up with IT community Spiceworks to produce a piece of research focused on how today's IT departments back up data in their SaaS applications. This slide deck reveals some surprising stats on how IT professionals deal with data in the cloud.
Follow the Yellow Brick Road to Google Apps Setup & Security SuccessDatto
Backupify's Wizards of Google Apps webinar features Karl Rivers, founder of ClassThink.com and Fintan Murphy, CEO and Co-founder of Damson Cloud providing their best practice tips for Google Apps data setup and security.
Driving Organizational Change with Yammer and SharePointharmon.ie
Smart businesses understand that successful organizational initiatives entail a lot more than just buying technology. They require crafting and executing a results-oriented business strategy, a people strategy, as well as a technology strategy.
In this webinar, Microsoft MVP Michael Greth and harmon.ie VP Product Strategy, David Lavenda, explore how providing workers with a unified Yammer/SharePoint experience can connect people and technology, thereby driving the organizational change needed to achieve strategic business goals.
Employee Advocacy: The Power of An Engaged Social Workforcepowersla
Laura Powers, Director of Global Social Media Marketing at Cisco, shares how Cisco empowered more than 9,000 employees to become social ambassadors and outlines the key ingredients needed to build a successful global advocacy program.
Big Data Day LA 2016/ Use Case Driven track - BI is broken, Dave Fryer, Produ...Data Con LA
Not all BI solutions are created equal. The problem in most organizations is that disparate systems hold data hostage. Most systems create barriers between the data and the people who need the data to make decisions. We create silos of data that do not give us a holistic view of how the organization is operating. Domo is breaking down these silos and giving business users unparalleled access to the data they need to optimize their business.
The Wizards Behind Google Apps: 11 Google Apps Setup Tips for Admins by Admins Datto
Moving to Google Apps can be a daunting task. Luckily Backupify gathered some Google Apps "Wizards" together to offer their best practice advice. This presentation walks through 11 helpful Google Apps setup tips for new admins just getting started or for more established admins looking to learn a few new tricks of the trade from their peers.
Our survey of smartphone users reveals why most aren't using location-based apps, how social networking affects mobile marketing opportunities, and actionable insights for you to gain a competitive edge.
This is the presentation I gave this week at Domo's first customer event, DomoPalooza. The presentation focuses on how Rakuten uses Domo as part of it's global data strategy to promote a data driven culture.
La Diète 3 Semaines est basée sur la science médicale, la pensée rationnelle et des résultats réels
prouvés. A partir de maintenant, vous pouvez être assurés que vous n’aurez plus besoin d’acheter
un autre livre de diète, de bidules de fantaisie ou de pilules magiques pour perdre du poids. Tout
simplement, La Diète 3 Semaines y va directement et vous donne un plan testé dans le temps,
éprouvé et efficace pour une perte de poids rapide.
Why Measuring the Impact of Doing Good MattersTechSoup
Tracking your nonprofit’s impact not only improves the services you provide, but can also tell an important story for fundraisers and grantmakers.
3Strands Global Foundation, an organization combatting human trafficking for more than 11 years, knows this to be true. From the beginning, they focused on making sure the outcomes of each program were measured, improved, and then measured again.
Learn how 3Strands Global takes a quantitative approach to measuring social impact and how it's changed the trajectory for their nonprofit with help from QuestionPro.
Protecting Data in the Cloud: The Truth about SaaS BackupDatto
Backupify teamed up with IT community Spiceworks to produce a piece of research focused on how today's IT departments back up data in their SaaS applications. This slide deck reveals some surprising stats on how IT professionals deal with data in the cloud.
Follow the Yellow Brick Road to Google Apps Setup & Security SuccessDatto
Backupify's Wizards of Google Apps webinar features Karl Rivers, founder of ClassThink.com and Fintan Murphy, CEO and Co-founder of Damson Cloud providing their best practice tips for Google Apps data setup and security.
Driving Organizational Change with Yammer and SharePointharmon.ie
Smart businesses understand that successful organizational initiatives entail a lot more than just buying technology. They require crafting and executing a results-oriented business strategy, a people strategy, as well as a technology strategy.
In this webinar, Microsoft MVP Michael Greth and harmon.ie VP Product Strategy, David Lavenda, explore how providing workers with a unified Yammer/SharePoint experience can connect people and technology, thereby driving the organizational change needed to achieve strategic business goals.
Employee Advocacy: The Power of An Engaged Social Workforcepowersla
Laura Powers, Director of Global Social Media Marketing at Cisco, shares how Cisco empowered more than 9,000 employees to become social ambassadors and outlines the key ingredients needed to build a successful global advocacy program.
Big Data Day LA 2016/ Use Case Driven track - BI is broken, Dave Fryer, Produ...Data Con LA
Not all BI solutions are created equal. The problem in most organizations is that disparate systems hold data hostage. Most systems create barriers between the data and the people who need the data to make decisions. We create silos of data that do not give us a holistic view of how the organization is operating. Domo is breaking down these silos and giving business users unparalleled access to the data they need to optimize their business.
The Wizards Behind Google Apps: 11 Google Apps Setup Tips for Admins by Admins Datto
Moving to Google Apps can be a daunting task. Luckily Backupify gathered some Google Apps "Wizards" together to offer their best practice advice. This presentation walks through 11 helpful Google Apps setup tips for new admins just getting started or for more established admins looking to learn a few new tricks of the trade from their peers.
Our survey of smartphone users reveals why most aren't using location-based apps, how social networking affects mobile marketing opportunities, and actionable insights for you to gain a competitive edge.
This is the presentation I gave this week at Domo's first customer event, DomoPalooza. The presentation focuses on how Rakuten uses Domo as part of it's global data strategy to promote a data driven culture.
La Diète 3 Semaines est basée sur la science médicale, la pensée rationnelle et des résultats réels
prouvés. A partir de maintenant, vous pouvez être assurés que vous n’aurez plus besoin d’acheter
un autre livre de diète, de bidules de fantaisie ou de pilules magiques pour perdre du poids. Tout
simplement, La Diète 3 Semaines y va directement et vous donne un plan testé dans le temps,
éprouvé et efficace pour une perte de poids rapide.
Become a Connected Nonprofit with NGO Connect Salesforce.org
The mobile and social era has transformed the way nonprofits connect with their supporters, they want a direct and immediate connection with those who share their values and can help advance their mission. Successful nonprofits must now deliver the anytime, anywhere, collaborative experience that today’s donors and volunteers expect and we have a solution that will help you...
- Get a complete picture of funders, campaigns and supporters
- Streamline event planning and execution
- Recruit, track and manage all of your volunteers
- Manage a lifetime of changes to deliver highly personal experiences
- Measure impact and report in real-time on fundraising and program effectiveness
The Salesforce.com Foundation is excited to launch - NGO Connect, a new app that helps nonprofits connect every aspect of their work to transform how they build and retain lifetime relationships with their constituents and the communities they serve.
NGO Connect helps nonprofits deliver greater impact by enabling them to innovate faster and connect with their constituents in a whole new way. Today’s Connected Nonprofit can execute at scale to get the job done, it makes the world’s leading social, mobile and cloud Salesforce1 platform even more powerful to the nonprofit sector.
Nonprofits of all sizes can now benefit from the sector’s emerging best practices and accelerate their ability to manage their greatest asset – a lifetime relationship with their constituents.
Learn more on our website and register now for our upcoming webinar to get a glimpse of what it truly means to Become a Connected Nonprofit.
Learn more about the statistics around mobile apps and why it's valuable for small businesses to have one and use mobile marketing for their customers.
How do power apps for nonprofits achieve your futuristic needsKaty Slemon
Discover the benefits and Use Cases of PowerApps for nonprofits and how its feature and functionality plays a crucial role in resolving Nonprofits challenges
Salesforce1 for Nonprofits Engage and Strengthen CommunitiesSalesforce.org
Today’s supporters want to be part of the solution. Nourish that desire through internal and external communities that tap the expertise of your entire ecosystem and amplify your impact. Learn how you can enable your supporters to collaborate in real time to create alignment, find and share information, and streamline resolutions. When you effectively engage your supporters you can build communities of interest, purpose and action, so your entire ecosystem can work together to drive social change.
Join us on to learn how the AARP Foundation is using Salesforce to engage their supporters through communities.
Who Should Attend:
Leaders in membership, marketing, engagement, program and volunteer management, outreach and event planning professionals
Anyone interested in connecting with their community and delivering more impact
I just dont get apps why are accountancy, ifa, and ifp firms launching smar...Dan Richards
Hundreds of firms are launching Apps for clients and prospects. They are experiencing increased referral generation, fantastic client feedback and terrfific PR and marketing with no more effort than they are already investing - indeed it often saves them and their clients time!
Yet many firms are still uncertain about the need or use of Apps for their firm and their clients. This webinar explores some of the context and direct experiences that firms are discovering and helps you make the decision whether an App and the use of mobile technology is indeed 'right' for your firm.
Intuit QuickBase at MassTLC Cloud Summit - Drivers of Cloud Adoption with All...QuickBase, Inc.
Intuit QuickBase VP and General Manager, Allison Mnookin, presented at the MassTLC #cloudsummit where she also debated the future of PaaS with other cloud leaders.
Helping Gamechangers Change the World - Introducing Salesforce1 for Nonprofits Salesforce.org
Each and every day, millions around the world work tirelessly to pickup where others have left off...
· Feeding and housing the poor
· Delivering care to those in need
· Conserving earth’s most precious resources
· Speaking up for those without a voice.
The Salesforce.com Foundation is honored that gamechangers at more than 22,000 nonprofits choose salesforce.com’s cloud, social and mobile technologies to help them deliver so many different solutions to improve communities around the world.
And that is why we are so excited to unveil Salesforce1 for Nonprofits – the most complete solution set in the nonprofit industry.
Salesforce1 for Nonprofits offers solutions for program management, community engagement, marketing communications and fundraising to empower nonprofits to run their organizations from their phones. It is built from the ground-up for the mobile and social era.
Learn more and register now for next week’s webinar to get a glimpse of the future of the nonprofit social change community.
Gamechangers, your time has come.
Synopsis
New technologies and marketing tactics that can be implemented in your business to ‘Engage, Educate and Excite’ your clients and prospects and give you a competitive advantage.
Cloud Power Series for CFO's - salesforceNate Skinner
Financialforce.com, Xactly, Concur and Salesforce event series, focused on CFO's
Join an exclusive group of Finance and Operations executives to learn how companies like yours are implementing cloud solutions built on the Salesforce Platform to increase revenue while reducing the costs of doing business.
Speaker: Nate Skinner- VP Executive Marketing & Enterprise Strategy
Location: Westin Buckhead- Buckhead Ballroom- 3391 Peachtree Road, NE Atlanta, GA
Date: Thursday, June 6th, 2013
Similar to Keynote - Sales-Velocity-2014-The Blowfish Effect (20)
5. Automate & Scale Personalized
Interactions Across Your Company
Plan for Growth
Choose Apps That Don’t Suck
Whole Company Support
for Happy Customers
8. Doubling Down on Growth
All-in-One Customer Support App for Fast-Growing
Companies
Social
Support
Case
Management
Self-
Service
Mobile
Access
Simple
Setup
Knowledge
Base
Multilingual
Support
Business
Insights
9. • Web-based app for managing payroll
• ~100 cases resolved/day
• More than $400M in payroll dollars
processed since Desk.com implementation
Anticipate Growth by Connecting Apps
13. Bad Support Lost Customers
50% of customers 50% of small businesses
Leave vendors for
poor customer service
Fail in the first 5 years
14. Unhappy Customers Make Noise
“If you make customers unhappy in
the physical world, they might each
tell
6 friends.
If you make customers unhappy on
the Internet, they can each tell
6,000 friends.”
-Jeff Bezos, Founder & CEO
15. Customers will spend more with
a company because of positive
customer service experiences
75%
Everything else
Source: Most Companies Fai Customer Service Test, Michael Hess http://www.cbsnews.com/news/most-companies-fail-customer-service-test/
Happy Customers Are More Loyal &
Spend More
16. Go Beyond the Traditional 360 View
• Personal Customer Details
• Purchase History
• Interactions – Are They Happy?
• How do they talk about you?
• Who have they told about you?
Know Your Customers Better Than Ever
17. Keep Track with the Right Apps
Empower Every Employee to Provide
Support to Every Customer
18. Sell More, Faster
Plan for Growth
Choose Apps That Don’t Suck
Enable Whole Company Support