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TRANSFORMATION DAY KEYNOTE
Mark Schwartz
Director Enterprise Strategy
August 2018
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ENTERPRISES FACE
A CHANGING ENVIRONMENT
?
H i g h c u s t o m e r
e x p e c t a t i o n s , f i c k l e n e s s
L o w b a r r i e r s
t o e n t r y
C o n s t a n t , r a p i d c h a n g e
a n d u n c e r t a i n t y
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WHAT ENTERPRISESWHAT ENTERPRISES
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ENTERPRISES HAVE
EXISTING ADVANTAGES
D e e p
k n o w l e d g e
o f t h e i r
m a r k e t s
S k i l l e d a n d
c o m m i t t e d
e m p l o y e e s
F i n a n c i a l
a n d o t h e r
r e s o u r c e s
C u s t o m e r
b a s e a n d
b r a n d e q u i t y
O p e r a t i o n a l
p r o c e s s e s ,
c o m p l i a n c e
c e r t i f i c a t i o n s
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ALL SUCCESSFUL ENTERPRISES HAVE
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THE ENTERPRISE CHALLENGE:
WHILE MAKING THE MOST OF YOUR STRENGTHS
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EXISTING
INFRASTRUCTURE
ESTABLISHED
PROCESSES
CULTURAL
RESISTANCE
BUT…..CHANGE IS HARD
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WITH AN EMBEDDED TECHNOLOGY CHALLENGE
10. TO TRANSFORM
T H E E N T E R P R I S E N E E D S T O …
1
GAIN TECHNICAL
FLEXIBILITY
AND SPEED
11. TO TRANSFORM
T H E E N T E R P R I S E N E E D S T O …
2
CREATE AN ENVIRONMENT
OF INNOVATION
12. TO TRANSFORM
T H E E N T E R P R I S E N E E D S T O …
3
ENSURE SECURITY
AND COMPLIANCE
13. BUILDING AGILITY TO RESPOND TO OPPORTUNITIES
+ REMOVING BARRIERS TO INNOVATION
+ A SECURE ENVIRONMENT
TRANSFORMATION
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U.S. CITIZENSHIP AND IMMIGRATION SERVICES
C o m p o n e n t o f t h e D e p a r t m e n t o f H o m e l a n d S e c u r it y
1 6 ,6 5 4 e m p l o y e e s
A n n u a l b u d g e t o f $ 3 . 2 1 9 b il l io n
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U.S. CITIZENSHIP AND IMMIGRATION SERVICES
C o m p o n e n t o f t h e D e p a r t m e n t o f H o m e l a n d S e c u r it y
1 6 ,6 5 4 e m p l o y e e s
A n n u a l b u d g e t o f $ 3 . 2 1 9 b il l io n
16. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
U.S. CITIZENSHIP AND IMMIGRATION SERVICES
C o m p o n e n t o f t h e D e p a r t m e n t o f H o m e l a n d S e c u r it y
1 6 ,6 5 4 e m p l o y e e s
A n n u a l b u d g e t o f $ 3 . 2 1 9 b il l io n
17. © 2018, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
U.S. CITIZENSHIP AND IMMIGRATION SERVICES
C o m p o n e n t o f t h e D e p a r t m e n t o f H o m e l a n d S e c u r it y
1 6 ,6 5 4 e m p l o y e e s
A n n u a l b u d g e t o f $ 3 . 2 1 9 b il l io n
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NOW AT AMAZON,
THE BIGGEST DIFFERENCE IS
FOCUS AND SPEED
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"We've had three big
ideas at Amazon: Put
the customer first.
Invent. And be patient."
—Jeff Bezos
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C u s t o m e r O b s e s s i o n
O w n e r s h i p
I n v e n t a n d S i m p l i f y
A r e R i g h t , A L o t
H i r e a n d D e v e l o p t h e B e s t
I n s i s t o n t h e H i g h e s t S t a n d a r d s
T h i n k B i g
B i a s f o r A c t i o n
F r u g a l i t y
L e a r n a n d B e C u r i o u s
E a r n T r u s t o f O t h e r s
D i v e D e e p
H a v e B a c k b o n e ;
D i s a g r e e a n d C o m m i t
D e l i v e r R e s u l t s
AMAZON
LEADERSHIP PRINCIPLES
C u s t o m e r O b s e s s i o n B i a s f o r A c t i o n
D i s a g r e e a n d C o m m i t
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21 3
C u s t o m e r O b s e s s i o n B i a s f o r A c t i o n D i s a g r e e a n d C o m m i t
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C u s t o m e r O b s e s s i o n
B i a s f o r A c t i o n D i s a g r e e a n d C o m m i t
21 3
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C u s t o m e r O b s e s s i o n
B i a s f o r A c t i o n
21
D i s a g r e e a n d C o m m i t
3
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B i a s f o r A c t i o n
D i s a g r e e a n d C o m m i t
2 3
C u s t o m e r O b s e s s i o n
1
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B i a s f o r A c t i o n
21
C u s t o m e r O b s e s s i o n D i s a g r e e a n d C o m m i t
3
THESE PRINCIPLES SUPPORT AMAZON’S
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COMPANIES OF
ALL KINDS ARE
TRANSFORMING
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COMPANIES OF
ALL KINDS ARE
TRANSFORMING
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COMPANIES OF
ALL KINDS ARE
TRANSFORMING
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