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Keynote Address by Ben Berkowitz
- 6. @benberkowitz A BIT ABOUT ME AND SCF
- 8. From, “I Don’t trust anything will be fixed.”
- 9. To, “Let’s build a system of trust.”
- 18. @benberkowitz Recap Default to transparency. Magnify feedback loops. Push modern design. Foster internal communication. Foster regionalism. Respect anonymity. Treat complainers as collaborators. Listen, learn, and iterate. Open and preserve data.
- 20. Houston, TX
- 29. Ferguson, MO
- 31. New Haven, CT
- 35. @benberkowitz DATA “[Researchers] have reinforced the notion that community stress can not only lead to greater communication, but actions to attempt to manage, or cope with, sources of community conflict.” -Brendan Watson, Michigan State University School of Journalism
- 36. @benberkowitz DATA “Preliminary analyses show...crime rate is lower after the creation of SeeClickFix relative to before. These data suggest that SeeClickFix use is correlated with reduced crime in New Haven.” -Daniel Spakowicz, Yale School of Medicine
- 37. @benberkowitz DATA “At a high level, they said that they felt more connected. the vast majority said it changed how they viewed the city.” -Erhardt Graeff, MIT Center for Civic Media
- 38. @benberkowitz DATA “Thus, when local governments around the country are implementing 311 systems...they need to be honest—not just about how long it will take to repair something but also that they are genuinely invested in the process.” -Ben Y. Clark, University of Oregon Public Policy and Management
- 39. @benberkowitz OUR WORK TOGETHER MATTERS NOW MORE THAN EVER
- 40. @benberkowitz
Editor's Notes
- Wanted to build a system that build trust in many directions. Between citizens. Between Organizations. Between Officials and Citizens
- Status Updates Thank You’s POI’s
- Highlight work on the CRM And the citizen interface
- Houston, TX Hurricane Harvey
- Example 1: Citizen has tried to help out but needs the government.
- Example 2: Constructive feedback loop post-storm response from Houston.
- Example 3: Constructive way of showing urgency, takes some of the emotion out of screaming, “my kid could fall in this.”
- Example 4: Example of iteration and keeping the public informed.
- Example 4: Example of iteration and keeping the public informed.
- Houston, TX Hurricane Harvey
- Houston, TX Hurricane Harvey
- Houston, TX Hurricane Harvey
- Macon-Bibb
- Macon-Bibb
- In the breakdown of media. SeeClickFix as an effective source for managing community stress in an effective way for many diverse communities pulling government in different directions.
- Crime reduction
- Efficacy
- Feedback loops make 311 systems effective
- Together we are rebuilding trust between citizens Together we are rebuilding trust between government officials Together we are rebuilding trust between citizens and governments