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Pro Tips for Implementing SeeClickFix

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Katie Timlin of SeeClickFix and Jean Miles of Sarasota County, FL worked closely to launch SeeClickFix in Sarasota County last March. Along the way, they encountered internal and external challenges that helped them both learn how to best implement SeeClickFix for an organization. Hear their successes and challenges and share pro-tips for aligning SeeClickFix with your daily workflow.

Published in: Government & Nonprofit
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Pro Tips for Implementing SeeClickFix

  1. 1. © SeeClickFix SeeClickFix Pro Tips: Implementation Jean Miles IT Program Manager Sarasota County Government Katie Timlin Implementation Manager SeeClickFix
  2. 2. © SeeClickFix Agenda 1. Implementation never stops! 1. Unique Configurations: Our favorite examples 1. How to implement your own changes: staff buy-in and citizen engagement 1. Sarasota County Implementation Story from Jean Miles 1. Group Discussion: What’s your next step with SeeClickFix?
  3. 3. © SeeClickFix
  4. 4. © SeeClickFix 1. Department of Public Works 1. Parks Department 1. Code Enforcement The Big Three
  5. 5. © SeeClickFix ● Community Services & Development ● Library ● Police Department ● Water Department ● Trash and Recycling ● Traffic Department ● Mayor’s Office Beyond The Big Three
  6. 6. © SeeClickFix
  7. 7. © SeeClickFix Unique Configurations
  8. 8. © SeeClickFix Water Use: American Canyon, CA
  9. 9. © SeeClickFix Decatur, Georgia
  10. 10. © SeeClickFix Humboldt, SK: Internal Work Orders
  11. 11. © SeeClickFix Health Concerns Burlington, VT
  12. 12. © SeeClickFix Pick a Bike Rack Location Raleigh, North Carolina
  13. 13. © SeeClickFix Tropical Storm - Hermine
  14. 14. © SeeClickFix Citizen Appreciation: Newport, RI
  15. 15. © SeeClickFix How do I get staff buy-in?
  16. 16. © SeeClickFix Support from leadership Training Success Metrics SeeClickFix Resource Center
  17. 17. © SeeClickFix How do I engage citizens?
  18. 18. © SeeClickFix Email Customization City Notices Secondary Questions/Notes Canned Messages Marketing
  19. 19. © SeeClickFix Jean Miles, IT Program Director Sarasota County Government
  20. 20. © SeeClickFix Currently in Implementation Or Post Implementation Discussion Groups: What would you like your next step to be with SeeClickFix?
  21. 21. © SeeClickFix Mobilizing Citizens & Organizations Or St Petersburg: City and Council Relations Next Up

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