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Integrations Training

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James McCarty - City of Portsmouth, GIS Coordinator
Joanne Lester - City of Portland, Technical/Customer Services Coordinator
Kevin Baldwin - SeeClickFix, Implementation Project Manager
Tim Neems - SeeClickFix, Engineer

SeeClickFix User Summit 2017

Published in: Government & Nonprofit
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Integrations Training

  1. 1. Integrations Training Presented By: ● James McCarty - City of Portsmouth, GIS Coordinator ● Joanne Lester - City of Portland, Technical/Customer Services Coordinator ● Kevin Baldwin - SeeClickFix, Implementation Project Manager ● Tim Neems - SeeClickFix, Engineer
  2. 2. Integrations Training Topics ● Get the data you need to the right spot. ● Improve your citizen-facing communication. ● Did you know the SCF CRM can do that?
  3. 3. Map Your Data User Summit . 2017 SCF Generated Data Integration Your Backend System
  4. 4. User Summit . 2017 Map your Data SCF Address SCF Public Issue URL ArcGIS Address Reporter’s Phone # Location Field Details Field Custom API Field Caller’s Phone Field Map SCF data to your system’s API fields SCF Data 3rd Party API Fields
  5. 5. User Summit . 2017 Map your Data What cat’s do you want? What questions do you want? Can we use subcats in secondary questions? ***Screen shots here Nested Request Categories
  6. 6. User Summit . 2017 Map your Data Cityworks Question Config SCF Site Ask Questions to Collect the Data You Need to Get the Job Done
  7. 7. Improving Citizen-Facing Communication User Summit . 2017 Close “Pothole” (in 3rd party system) Auto Close on SCF “This pothole has now been filled. Our DPW team appreciates your commitment to smooth roads.”
  8. 8. User Summit . 2017 Improving Citizen-Facing Communication “We look to fill this pothole soon. Our DPW team appreciates your commitment to smooth roads.” Auto Acknowledge on SCF Create “Pothole” request (in 3rd party system) Create “Water Leak” request (in 3rd party system) “If this is an emergency please call 911. If it is after 5pm or on a weekend, please call (555) 555-5555.” Auto Acknowledge on SCF Expand Your Automatic Status Change Comments
  9. 9. User Summit . 2017 Pre-defined Comments in Cityworks
  10. 10. SCF CRM Integration Features User Summit . 2017
  11. 11. User Summit . 2017 SCF CRM Integration Features Live Demo!
  12. 12. Thank You! User Summit . 2017 Any Questions?

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