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Welcome To Our
Key Lime Air
Denver Air Connection
CULTURE HANDBOOK
In this Culture Handbook you will get an overview of our company mission,
vision and core behaviors, our history, what itā€™s like to work here, how we
work together as a united community (even though many of us work in
different locations), how we recruit new community members, and some
practical information about being a member in the Key Lime Community.
Quick Links to Our Culture Handbook include:
ā€¢ Why We Focus On Our Culture
ā€¢ Our Mission
ā€¢ Our Vision
ā€¢ Our History
ā€¢ Our Core Behaviors
ā€¢ The Way We Work Around Here
ā€¢ New Hire Orientation
ā€¢ Our Policy On Diversity and Inclusion
ā€¢ How We Handle Failure
ā€¢ How We Select And Retain Our Talent
ā€¢ Our Policy On Transparency and Access
ā€¢ Our Feedback Systems
ā€¢ Employee Benefits
ā€¢ Our Support Of Community Involvement
IMPORTANT: Please note that some links inside our Culture Handbook
will not work for people who are not members of the Key Lime Community
Copyright Ā© 2019 Key Lime Air Corporation. All rights reserved.
ITā€™S WHO WE ARE
AND
WHO WE ASPIRE TO BE
WHY DO WE
CARE ABOUT
OBSESS OVER
CULTURE?
ITā€™S OUR
CULTURE
THAT HAS ENABLED KEY LIME
TO GET WHERE IT IS TODAY
AFTER 21 YEARS
AND EVERYDAY EACH OF US
STRIVES TO UPHOLD OUR
CULTURE
AND
CORE
BEHAVIORS
AND WE BELIEVE ITā€™S OUR
CULTURE
THAT WILL ENABLE KEY LIME AIR TO
ACHIEVE ITS VISION AND MISSION
OUR CULTUREGrew Out Of Our Foundersā€™ Work Ethic, Tenacity And Unwavering Belief In Their Vision
Is A Passionate, Egoless Team Having Fun Building Something Bigger Than Itself
Is The Way We Treat Each Other, Our Visitors, Our Patrons And Our Customers
Is the Way We Really Get Things Done With Its Focus On Helping Us Achieve Excellence
Attracts Amazing People, Amplifies Their Abilities And Helps Them Develop Mastery
Is The Constant, Steady Force That Binds Us Together And Keeps Us Focused And
Moving In The Right Direction
Emanates From Our People, A Natural Expression Of Who They Are And Arises Out Of Shared Experiences
Mission
The Key Lime Air community represents some of the finest talent in aviation and our
very simple promise is ā€œDeliver Every Day.ā€
Deliverā€¦ Joyā€¦ Every Day!ā€
Contentment
Service
Comfort
Family
Friends
Safety
Reliability
We are here to happily serve our customers with a positive
attitude every day. We love what we do, and our passion shows
in our promise to provide an extraordinary customer experience
for the communities, people, and partners we are proud to
serve with safe, reliable and on-time jet service, cargo service
and charter service.
We will empower geographically isolated rural
communities with global travel and economic access
by providing the safest, most reliable and exceptional
micro-regional airline passenger service and cargo
service in the Rocky Mountain region.
Why do we have this vision?
Fewer and fewer passenger airlines and cargo companies are serving rural
communities creating ever increasing air transportation barriers.
Our deep roots in rural communities created a determination 22 years ago to
provide air cargo access and then passenger service to break down these barriers.
We listen to the needs of the communities we connect with.
We build connections with the people.
We build customized air transportation services that fulfill their needs.
We achieve our Vision with the communities we work with by reliably and safely
keeping the promise we make to ā€œDeliver Every Day.ā€
The Skyā€™s No Limit!
We operate our business like our pilots fly
ļƒ¼ with a plan
ļƒ¼ looking forward
ļƒ¼ mitigating our risks
ļƒ¼ with precision in everything we do
2019 Plans
ļƒ¼ Effect our United Interline processes and interfaces to allow sales
of our scheduled routes on United.com
ļƒ¼ Effect processes and interfaces for sales through the Global
Distribution Systems (GDS) to allow sales on multiple Online
Travel Agencies (OTA) such as Expedia, Travelocity, Kayak, etc.
ļƒ¼ Start Daily Scheduled 121 Jet Service to Telluride, CO (Start
5/15)
ļƒ¼ Start Daily Scheduled 135 Metroliner Service to Alliance, NE
(Start 6/01)
ļƒ¼ Launch new Social Intranet and employee perks program to improve
company communications and overall employee experience.
ļƒ¼ Launch new employee recruiting platform
ļƒ¼ Update company-related external websites and Wikis to reflect
current and accurate information.
ļƒ¼ Improve new employee onboarding processes to facilitate a more
positive initial employee experience.
ļƒ¼ Update employee training programs to include computer and scenario
based training.
ļƒ¼ Add 2 Embraer ERJ-145s to our Operations Specifications to
better accommodate our expanding scheduled, athletic team and
charter requirements.
2018 Year-End Executive Meeting Notes
ļƒ¼ Stabilize entire cargo and passenger operation with
emphasis on our continued safety and reliability for not only
our new AIA and TEX routes but also our existing Grand
Junction, Sheridan, and Riverton routes as well. This will
include:
ļƒ¼ Increasing operational staffing levels by 12
passenger pilots and 6 flight attendants to better
accommodate not only more desirable schedules but
also training, vacation and sick/personal days.
ļƒ¼ Passenger pilots will continue to be sourced
from our existing cargo operations whenever
practical to ensure our regional airline flight
crewing requirements are filled with the most
highly skilled and competent flight crews in
the world.
ļƒ¼ Increasing Maintenance staffing levels by adding 3
mechanics, 2 trainers and 3 records/administrative
personnel.
ļƒ¼ Add sufficient stations personnel and ground support
equipment to ensure sustainable and reliable
operations.
2018 Year-End Executive Meeting Notes
2021 -2023 Goals
ļƒ¼ Continue to gain dominance in our Denver based regional and cargo
operations to improve economic stability and pilot supply pathways.
ļƒ¼ Plan and build new maintenance and operations headquarters at Denver
International Airport to better support all existing operations and
accommodate future operation of larger, Boeing class aircraft.
ļƒ¼ Add Boeing 757/767 fleet types to provide large transport, international
charter operations for major sports teams and specialized military and
civilian contracts.
ļƒ¼ Become safest and most reliable ā€œMicro Regionalā€ airline based at Denver
International Airport.
ļƒ¼ Become First Choice for Large cabin passenger airline charter in the
country.
ļƒ¼ Regain, entire UPS Denver based (single carrier) feeder operation through
long-term loyalty and performance. This will provide our passenger
operations with an uninterrupted supply of pilots who possess a level of
competency second to none in the airline industry.
ļƒ¼ Maintain Denver based, hometown appeal and sustain exceptionally low
employee turnover.
ļƒ¼ Continue to pursue 100% safety performance while maintaining the
highest reliability and customer satisfaction.
2020 Goals
ļƒ¼ Continue to bolster UPS presence in an effort to
supply our future regional airline pilot requirements.
ļƒ¼ Add 3rd and possibly 4th ERJ-145 to ensure fleet
sustainability and reliability.
ļƒ¼ Seek an additional scheduled passenger route and
expand 30-and 50-seat charter access to more
schools and large capacity clientele such as oil and
entertainment companies.
ļƒ¼ This will be in an effort to increase asset
utilization and stabilize Key Limeā€™s economic
and operational foundation.
Our employees are our future.
Our culture thrives within an employee-centric workplace
with transparent access to information that encourages and
supports communication, collaboration, and engagement
with multiple channels for feedback.
What will we do together?
Our HISTORY binds us into the Key Lime community
and instills in us a Key Lime cultural identity with a
shared sense of purpose and common goals.
From 1994 to 1996 our founders, Cliff Honeycutt and Glen Rich, worked
for a small cargo charter company named Sundance Air, helping building
it into a 6 aircraft operation. In addition to flying almost every day,
Glen handled the pilot training, Cliff handled maintenance of the fleet
and Dan Bauer managed ownership of the aircraft.
In 1996, Dan, Glen, and Cliff started Key Lime Air
with one Navajo Chieftain and the big dream of
flying passengers to the Caribbean Islands. Hence
the name Key Lime Air. (Not the fruit, but ā€œKeyā€
for the Florida Keys and ā€œLimeā€ for a lime in a
margarita.)
While the Navajo was the first aircraft on the
certificate, it was the purchase of a Lear 24B for
$150,000 (dug out of the snow without engines,
instruments or interior) that was the financial
foundation for the formation of Key Lime Air.
Our founders, Cliff, Glen, and Dan immediately went to work to
service the new UPS contract and never looked back. They worked
tirelessly from day one in Key Lime Airā€™s first world headquarters
located in Centennial, CO, a 10x10 office with the Piper Inn acting
as their conference room.
On May 14, 1997 Key Lime Air received its Part 135
certificate. Within days of completing the FAA
certification, its contacts at UPS asked if it could cover a
route for an existing carrier and so began Key Limeā€™s entry
into the world of scheduled cargo service.
From 1997 to 2003 Key Lime continued to add Navajo Chieftains
and Cessna 404 Aircraft with more and more UPS cargo routes.
The fleet grew to eight Navajos, two 404s and 12 pilots.
Key Lime still maintains and operates the
Lear to this very day as a corporate aircraft
to transport management and
maintenance personnel.
In 1998, after years of hard work and singular dedication, the
Learjet 24B was finally added to Key Limeā€™s Part 135 certificate.
The Lear worked hard for many years flying A-List passengers
in addition to cargo service.
In 1998, Key Lime Air was awarded multiple UPS
routes including two 3000 lb. capacity routes which
led to the addition of two Metroliners by the end of
1999.
In 1999, Key Lime added its first passenger Metroliner 23
and operated it in a 9-seat configuration.
And opened for business!
In 2001, Key Lime also broke ground on the current
headquarters and maintenance facility at
Centennial Airport in Colorado.
In 2002 Key Lime Air was certified as Coloradoā€™s only charter carrier
authorized to carry more than 9 passengers. In September of that
year it started flying the University of Coloradoā€™s Volleyball team in
our 19-seat Metro 23. Key Lime Air continues to fly many NCAA
sports teams in its 30-seat aircraft.
In 2005, UPS awarded Key Lime Air all of the Denver based feeder routes in furtherance
of UPSā€™s ā€œSingle Carrierā€ initiative to consolidate operations. It continued to expand the
Metro fleet to 24 aircraft by 2015 to support its growth. Key Lime added DHL and
Airborne routes creating a very busy ramp at its Denver International Airport hub.
In October 2005, Key Lime Air began operating passenger flights from
Denverā€™s Centennial and Rocky Mountain Metro Airports to Grand Junction
under the Denver Air Connection brand. These operations were conducted
under Part 135/DOT 380 as public charters.
The Key Lime family grew steadily from 1999 to 2005.
In 2007 Key Lime Air became an FAA approved repair station for
avionics, airframe and component overhaul, and repair.
And the community celebrated its 10th Anniversary!
And with a 30-seat aircraft Key Lime
welcomed its first flight attendants.
In 2010, Key Lime Air purchased its first 30-seat aircraft, the Embraer
EMB-120 Brasilia. The capabilities of the Brasilia allowed Key Lime to
expand to 26 NCAA/Collegiate charters for men's and womenā€™s sports
teams as well as charters for oil field personnel, music groups, and
the movie industry.
The founders kept everyone focused on achieving their vision to
expand the UPS cargo contracts, augment the charter capabilities,
and launch a Part 121 airline. NCAA teams, music groups, and
energy companies appreciated the added comfort and range of
the new 30-seat jets putting the fleet in high demand.
In 2011, Key Lime started acquiring its 30-seat Dornier D-328Jets
with one coming all the way from Italy. Darwin and Bob sorted
the planes out mechanically and then the whole team ferried
them to the home base in Colorado to be prepared for entry into
the fleet.
On December 12, 2012, Key Lime received its approval to
operate as a Part 121 air carrier and began regular
scheduled ā€œDomesticā€ passenger service to and from
Grand Junction, CO with its Metroliner 23s.
In November 2015, Key Lime partnered with Sheridan and the State of Wyoming to
provide daily passenger service to/from Denver International Airport; and in July 2016,
the same service was started for Riverton, Wyoming.
These operations were initially conducted under Part 135/DOT 380n as public charters
and later under Part 121. Two years later Key Lime Air was the first Part 121 operator
in the region to receive FAA approval for its Safety Management System (SMS), which
came before the approvals for Great Lakes and Frontier Airlines.
Key Lime began proving tests with the FAA in June 2018, which
were completed in time to start scheduled Part 121 jet service
on its Sheridan/Riverton routes at the beginning of July 2018.
In 2018, Key Lime Air added its first Dornier 328Jet to its Part 121
operations. Adding the jet to Part 121 operations was a huge project
that required dedication, hard work and collaboration among
numerous departments throughout the first half of 2018.
In July of 2018, Captain, CEO/Founder Cliff Honeycutt and First Officer/Director of
Corporate Communications, T.J. Agresti with Amy Echelberger and Dee Garcia as
Flight Attendants flew the first scheduled domestic passenger Part 121.
Accomplishing this goal allowed Key Lime to secure an interline agreement with
United Airlines, providing even more growth opportunities.
In late 2018, Key Lime was able to focus
on adding Telluride to its Denver Air
Connection service as a result of the
interline agreement with United Airlines.
The agreement with United Air Lines precipitated the adoption of the Videcom airline
reservation and ticketing system followed by Key Lime joining Sabreā€™s Global
Distribution System (GDS). Denver Air Connection passengers can now search and
reserve the lowest fares to more than 193 countries served by United Airlines and the
Star Alliance, which provides service to 193 countries via 28 member airlines.
On May 15, 2019 Denver Air Connection flew its first scheduled
passenger flight from Telluride, CO to Denver International Airport.
Our flight was piloted by Denver Air Connection
COO/Founder Glen Rich and First Officer, Alex
Brown, with Amanda Dramm as Flight
Attendant to cheers and clapping from the
passengers onboard.
On June 1, 2019 Denver Air Connection flew its first scheduled passenger flight Alliance, NE to
Denver International Airport. The Alliance route is the Denver Air Connectionā€™s first essential air
service route (EAS). The inaugural event has come to be known as the ā€œ200 cookie dayā€ because
of the enormous crowd that gathered to welcome Denver Air Connection.
Our present is derived from the HISTORY to which it belongs,
reminding us of where we have been, where we stand and where we
are going, and helping us see events and ourselves as part of the still
unfolding story of Key Lime Air.
Today, Key Limeā€™s more than 160 dedicated employees operate over 30 aircraft delivering on
the promise of our mission to serve our customers by delivering an extraordinary experience
every day for the communities, people and partners we are proud to serve, with safe,
reliable, and on-time scheduled passenger, cargo, and charter service.
Why have just ā€œOne Core Behaviorā€
instead of a list of ā€œCore Values?ā€
Because Key Limeā€™s One Core Behavior represents our foundersā€™ ethos
and encompasses all the actions you can take and things you can do
everyday to fit into our culture.
In order to build a thriving employee culture we talk about this One
Core Behavior frequently in our interactions and we hire and promote
people who practice it and let go of people who do not.
One Core Behavior
The One Core Behavior we value in our
culture is showing Key Lime Character
Key Lime Character means always acting with:
Integrity
You donā€™t act one way in one situation and
another in a different situation.
Honesty
You maintain our culture of trust by always
being truthful and straightforward without
compromising who you are, what you believe,
and how you want to live.
Loyalty
You have a ā€œstick-to-itā€ attitude when it comes
to others and the Key Lime Mission.
Self-Sacrifice
You go out of your way to help even when
you donā€™t have to, operating from a
willingness to give up personal gain for the
good of the whole.
Accountability
You welcome criticism from others about your
performance and conduct, and you take
responsibility for your mistakes.
Self-Control
You have an ability to make good
decisions and refrain from doing the things
you shouldnā€™t.
We All Work For
Our Customers
We understand and live the Key Lime Mission.
We check our egos at the door.
We help each other.
We engage and contribute to the Key Lime Culture
We hold each other accountable.
We measure our success against our Mission promise everyday.
Key Lime Pilot Creed
We are a highly competitive self-motivated group of professional
aviators who are proud of our flying skills but humble enough to
know there is always someone better from whom to seek advice.
We understand command and authority means calmly stepping
up to take responsibility for the safety of each flight.
We foster a culture where authority may be respectfully
challenged by utilizing Crew Resource Management tools to
enhance our situational awareness, self-awareness, leadership,
assertiveness, decision making, flexibility, adaptability, event
and mission analysis, and communication.
We show respect and dignity to everyone involved in the safe
delivery of our customers and our cargo including flight
attendants, dispatchers, station personnel, ramp personnel,
schedulers, executive leadership and maintenance personnel.
We strictly adhere to the flight regulations, the flight procedures
and the safe behavior processes involved in delivering the best
and safest possible experience for our customers.
We practice precision hand flying because we know that being
precise is the only way to successfully accomplish our job as
professional aviators.
Our Pilots Live By The Creed
135 Cargo First Officers
ā€¢ Typically work 4-6 days a week
ā€¢ Wake up early fly an AM cargo route
ā€¢ Several hours rest during the day
ā€¢ Fly a PM cargo route
ā€¢ 32 Hours guaranteed pay
ā€¢ Most fly more than that
At 1200 Hours Total Time
Upgrade to Metroliner Captain
135 Metroliner Captains
ā€¢ Typically work 5-6 days a week
ā€¢ Fly cargo and passenger charter
ā€¢ 32 Hours guaranteed pay
ā€¢ Most fly more than that
At a minimum 800 hours Key Lime PIC time
Upgrade to Jet
Pilot Job Openings
Jet Pilots
ā€¢ Typically work 5-6 days a week
ā€¢ 32 hours paid guaranteed
ā€¢ Most fly more
Part 121 Pilots
Fly our scheduled routes
ā€¢ Riverton and Sheridan, WY
ā€¢ Telluride, CO starting May 15
Part 121/135 Pilots
Fly a mix of Part 121 and Part 135 scheduled routes
ā€¢ Riverton and Sheridan, WY
ā€¢ Telluride, CO starting May 15
ā€¢ Grand Junction, CO
ā€¢ Alliance, NE starting June 1
Part 135 airline charter
ā€¢ 30 NCAA sports teams
ā€¢ Private groups
To attract and keep pilots
Key Lime pilot pay is at the top of the industry
Key Lime benefits are among the best in the industry
Our culture is employee-centric with strong feedback systems
Our work life balance is a priority
Pilot Job Openings
Key Lime flight attendants face the customers every day and
deliver on the Key Lime mission promise.
To attract and keep our flight attendants
ā€¢ Key Lime pays our flight attendants based on gate-to-gate
time unlike the industry that pays only for flight time.
ā€¢ Pay guarantee based on 64 hours every two weeks
ā€¢ This means pay is at the top of the industry
ā€¢ Key Lime benefits are among the best in the industry
ā€¢ Our culture is employee-centric with feedback systems
ā€¢ Our work life balance is a priority
Inflight Creed
We Are Flight Attendants.
We solve problems people don't know they have,
in ways they can't understand.
We don't stop when we're tired, we stop when we're done.
Always forward, never back!
Job Openings
To attract and keep maintenance personnel
ā€¢ Maintenance personnel pay is industry
competitive
ā€¢ Key Lime benefits are among the best in the
industry
ā€¢ Our culture is employee-centric with strong
feedback systems
ā€¢ Our work/life balance is a priority
Maintenance Motto
When the airline is awake
Weā€™re awake!
ā€¢ Maintenance personnel enjoy a 40 hour work
week but are always ready to help.
ā€¢ Maintain a diverse fleet that keeps it interesting
ā€¢ In a growing company with strong opportunity for
advancement.
Job Openings
Your First Day/Week
New Hire Orientation
Indoctrination Training
Your first day will be spent getting things set up to
work at Key Lime. Your New Hire Handbook will cover
network credentials, Email, Community Portal
introduction, Culture Overview, hardware setup,
payroll, benefits review, safety systems training, and
security badges.
Then you will attend company indoctrination training
for several days where you will learn everything from
how to get to your job location, the rules and
regulations which govern your job, security training,
our policies and procedures and where to find them in
our manuals, and our supervision and feedback
structure.
Our Key Lime Community Portal
Technical Training
Your next step will be your technical training.
For pilots this means a lot of studying for systems
training, practicing procedures together and working
together to get through your simulator training and
check ride.
For flight attendants this means working and studying
hard to learn about our aircraft, safety and operational
procedures and customer service expectations.
For maintenance personnel it means jumping right in
and learning on the job.
Community and Culture
Our internal communication system is a cloud-based
social intranet which is a private, secure online network
where our employees create content, communicate,
collaborate, manage tasks and events, and develop our
company culture.
The Community Portal provides our:
ā€¢ Communications Hub
ā€¢ Collaboration Facilitator
ā€¢ Knowledge Management and File-Sharing Center
ā€¢ Internal Social Network
ā€¢ Employee Engagement and Development system
ā€¢ Scheduling Tool
Communication is two-way street. We encourage and reward
feedback. We strive to be responsive making sure your voice is
heard. Our Community social intranet
Coaching and
Mentorship
All Key Lime employees will be offered an opportunity to participate in our
newly developed Conscious Leadership Group to provide a common framework
to communicate, and leadership development training.
Every Key Lime employee has access to their supervisor who will provide
career coaching and personal development guidance.
We have a robust onboarding program with mentors for every new hire.
Our peer mentorship program facilitates learning amongst Key Lime
employees across the entire company.
We support employees committed to our culture with a nurturing
but tough environment that assures their career progress
and personal development to the highest standards we expect.
Weā€™ll keep this short and simple because
to be honest, itā€™s not a complicated
subject for us:
We are firmly committed to providing
equal opportunity in all aspects of
employment and will not tolerate any
discrimination or harassment of any kind.
Our employees are encouraged to report
any issues or concerns to their team
leader or supervisor and should always
remember our Core Behaviors. We also
encourage you to review our:
ā€¢ Diversity and Inclusion Policy
ā€¢ Equal Opportunity Policy
ā€¢ Intranet User Policy
We Are Key Lime
We treat ā€œfailuresā€ as
opportunities for growth.
When things donā€™t go according
to plan we overcome failure in 5
Steps.
By the time we reach ā€œMove Onā€
weā€™ve reached the root of the
problem, owned it, learned from
it, and are better members of
the Key Lime community.
We take the time to find people who are among the best in the industry at what they do, or
who have the potential to grow into the best. We work as a team to get to know the whole
person, communicate our core behavior expectations, and ensure our candidates are well-
informed and delighted throughout the recruiting process. However, our work extends
beyond just our team: our holistic approach to the hiring process involves working with
recruiting managers, team leaders and managers across the company on everything from
our growth plans to our hiring processes and decisions. Recruiting people who want to be a
part of our culture is a company-wide effort and responsibility and we encourage all Key
Lime employees to adopt the motto ā€œAlways Be Recruiting.ā€
Recruiting
Differently
People who thrive
at Key Lime
are passionate and
driven by our high
performance culture
Our High Performance Culture
Not Right for Everyone
Many people love our culture and stay a long time.
ā€¢ They thrive on excellence, candor and growth.
ā€¢ They would be disappointed if our standard was
anything less than perfection in every task.
ā€¢ They always try to build and never try to take.
ā€¢ They are extraordinary role models for our
culture, mission, and core behaviors.
Some people, however, want to take as much as they can
with minimal effort and minimal engagement.
ā€¢ They are satisfied with minimal proficiency in
every task.
ā€¢ They are bitter after receiving constructive
criticism.
ā€¢ They feel fearful at Key Lime over being found out
that they donā€™t try to build and ā€œPay it Forwardā€
ā€œEveryone is busy, yet still willing to
drop everything to help you out. Itā€™s
amazing. When someone does that
for you, you continue to do it for
them, you pay it forward. Thatā€™s our
culture. Thatā€™s the circle of life at Key
Lime.ā€ ā€“Director of Communications
TRANSPARENCY
BUILD
TRUSTTHROUGH
Key Lime Chooses
Transparency.
ā€¢ We share (almost) everything
ā€¢ We maintain a Community social intranet
that keeps everyone updated on company
news and announcements.
ā€¢ We encourage submission of feedback
with content likes, ratings, and ideas.
ā€¢ Open sharing of information is expected
by our managers who post updates on
their department blogs regularly.
Here are the things we do
to disseminate information:
We believe itā€™s better to have everyone fully informed
and involved than feeling left in the dark.
Nothing good grows in the dark.
We Improve Together
We Value Your Feedback
On Our Community Portal and APP
ā€¢ Comprehensive Medical coverage provided by United
Healthcare with:
o Virtual visits
o Health and Wellness Program
o Health Discounts
ā€¢ Dental plan provided though MetLife
o Preventive
o Basic and Major Service
ā€¢ Vision plan through United Healthcare
ā€¢ Flexible Spending Account through Allied Flex
o Dependent Care Reimbursement Account
o Health Care Reimbursement Account
ā€¢ Short-Term Disability Plan
ā€¢ Voluntary Long-Term Disability Plan
ā€¢ Life Insurance of $25,000 after 60 days
ā€¢ Accidental Death and Dismemberment of $25,000 after 60
days
ā€¢ 401K Plan through Fidelity
o Company matching up to 4% after 6 months of
employment
Employee
Benefits
Discount Program
Employee discount program through Abenity on thousands of
products and services (up to $4,500.00 of savings)
Travel for Free
ā€¢ CASS jump seat privileges on almost every airline for Pilots
and Dispatchers
ā€¢ Cabin seat privileges on Frontier for Flight Attendants
ā€¢ MyId Travel
ā€¢ Interline Travel discounts sometimes offering ā€œbump
protectionā€ when traveling standby. These companies
specialize in hotel, cruises, and all-inclusive resorts.
Additional Benefits for Flight Crews
ā€¢ $40.00 per diem when away from base for 24 hours
(Average $4,000 annually)
Employee
Perks
UNSTRUCTURED
TIME
We support people pursuing
side projects that positively
impact the world or
improve our businessAn employee built a YouTube
following by promoting aviation
careers. Turned out to be a great
recruiting tool for Key Lime.
The charities you care about can
be the centerpiece of a Key Lime
get-together event.
Let us know what you care
about.
Key Lime Air -Denver Air Connection Culture Handbook

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Key Lime Air -Denver Air Connection Culture Handbook

  • 1. Welcome To Our Key Lime Air Denver Air Connection CULTURE HANDBOOK
  • 2. In this Culture Handbook you will get an overview of our company mission, vision and core behaviors, our history, what itā€™s like to work here, how we work together as a united community (even though many of us work in different locations), how we recruit new community members, and some practical information about being a member in the Key Lime Community. Quick Links to Our Culture Handbook include: ā€¢ Why We Focus On Our Culture ā€¢ Our Mission ā€¢ Our Vision ā€¢ Our History ā€¢ Our Core Behaviors ā€¢ The Way We Work Around Here ā€¢ New Hire Orientation ā€¢ Our Policy On Diversity and Inclusion ā€¢ How We Handle Failure ā€¢ How We Select And Retain Our Talent ā€¢ Our Policy On Transparency and Access ā€¢ Our Feedback Systems ā€¢ Employee Benefits ā€¢ Our Support Of Community Involvement IMPORTANT: Please note that some links inside our Culture Handbook will not work for people who are not members of the Key Lime Community Copyright Ā© 2019 Key Lime Air Corporation. All rights reserved.
  • 3. ITā€™S WHO WE ARE AND WHO WE ASPIRE TO BE
  • 4. WHY DO WE CARE ABOUT OBSESS OVER CULTURE?
  • 5. ITā€™S OUR CULTURE THAT HAS ENABLED KEY LIME TO GET WHERE IT IS TODAY AFTER 21 YEARS
  • 6. AND EVERYDAY EACH OF US STRIVES TO UPHOLD OUR CULTURE AND CORE BEHAVIORS
  • 7. AND WE BELIEVE ITā€™S OUR CULTURE THAT WILL ENABLE KEY LIME AIR TO ACHIEVE ITS VISION AND MISSION
  • 8. OUR CULTUREGrew Out Of Our Foundersā€™ Work Ethic, Tenacity And Unwavering Belief In Their Vision Is A Passionate, Egoless Team Having Fun Building Something Bigger Than Itself Is The Way We Treat Each Other, Our Visitors, Our Patrons And Our Customers Is the Way We Really Get Things Done With Its Focus On Helping Us Achieve Excellence Attracts Amazing People, Amplifies Their Abilities And Helps Them Develop Mastery Is The Constant, Steady Force That Binds Us Together And Keeps Us Focused And Moving In The Right Direction Emanates From Our People, A Natural Expression Of Who They Are And Arises Out Of Shared Experiences
  • 9. Mission The Key Lime Air community represents some of the finest talent in aviation and our very simple promise is ā€œDeliver Every Day.ā€ Deliverā€¦ Joyā€¦ Every Day!ā€ Contentment Service Comfort Family Friends Safety Reliability We are here to happily serve our customers with a positive attitude every day. We love what we do, and our passion shows in our promise to provide an extraordinary customer experience for the communities, people, and partners we are proud to serve with safe, reliable and on-time jet service, cargo service and charter service.
  • 10. We will empower geographically isolated rural communities with global travel and economic access by providing the safest, most reliable and exceptional micro-regional airline passenger service and cargo service in the Rocky Mountain region.
  • 11. Why do we have this vision?
  • 12. Fewer and fewer passenger airlines and cargo companies are serving rural communities creating ever increasing air transportation barriers. Our deep roots in rural communities created a determination 22 years ago to provide air cargo access and then passenger service to break down these barriers. We listen to the needs of the communities we connect with. We build connections with the people. We build customized air transportation services that fulfill their needs. We achieve our Vision with the communities we work with by reliably and safely keeping the promise we make to ā€œDeliver Every Day.ā€
  • 13. The Skyā€™s No Limit! We operate our business like our pilots fly ļƒ¼ with a plan ļƒ¼ looking forward ļƒ¼ mitigating our risks ļƒ¼ with precision in everything we do
  • 14. 2019 Plans ļƒ¼ Effect our United Interline processes and interfaces to allow sales of our scheduled routes on United.com ļƒ¼ Effect processes and interfaces for sales through the Global Distribution Systems (GDS) to allow sales on multiple Online Travel Agencies (OTA) such as Expedia, Travelocity, Kayak, etc. ļƒ¼ Start Daily Scheduled 121 Jet Service to Telluride, CO (Start 5/15) ļƒ¼ Start Daily Scheduled 135 Metroliner Service to Alliance, NE (Start 6/01) ļƒ¼ Launch new Social Intranet and employee perks program to improve company communications and overall employee experience. ļƒ¼ Launch new employee recruiting platform ļƒ¼ Update company-related external websites and Wikis to reflect current and accurate information. ļƒ¼ Improve new employee onboarding processes to facilitate a more positive initial employee experience. ļƒ¼ Update employee training programs to include computer and scenario based training. ļƒ¼ Add 2 Embraer ERJ-145s to our Operations Specifications to better accommodate our expanding scheduled, athletic team and charter requirements. 2018 Year-End Executive Meeting Notes ļƒ¼ Stabilize entire cargo and passenger operation with emphasis on our continued safety and reliability for not only our new AIA and TEX routes but also our existing Grand Junction, Sheridan, and Riverton routes as well. This will include: ļƒ¼ Increasing operational staffing levels by 12 passenger pilots and 6 flight attendants to better accommodate not only more desirable schedules but also training, vacation and sick/personal days. ļƒ¼ Passenger pilots will continue to be sourced from our existing cargo operations whenever practical to ensure our regional airline flight crewing requirements are filled with the most highly skilled and competent flight crews in the world. ļƒ¼ Increasing Maintenance staffing levels by adding 3 mechanics, 2 trainers and 3 records/administrative personnel. ļƒ¼ Add sufficient stations personnel and ground support equipment to ensure sustainable and reliable operations.
  • 15. 2018 Year-End Executive Meeting Notes 2021 -2023 Goals ļƒ¼ Continue to gain dominance in our Denver based regional and cargo operations to improve economic stability and pilot supply pathways. ļƒ¼ Plan and build new maintenance and operations headquarters at Denver International Airport to better support all existing operations and accommodate future operation of larger, Boeing class aircraft. ļƒ¼ Add Boeing 757/767 fleet types to provide large transport, international charter operations for major sports teams and specialized military and civilian contracts. ļƒ¼ Become safest and most reliable ā€œMicro Regionalā€ airline based at Denver International Airport. ļƒ¼ Become First Choice for Large cabin passenger airline charter in the country. ļƒ¼ Regain, entire UPS Denver based (single carrier) feeder operation through long-term loyalty and performance. This will provide our passenger operations with an uninterrupted supply of pilots who possess a level of competency second to none in the airline industry. ļƒ¼ Maintain Denver based, hometown appeal and sustain exceptionally low employee turnover. ļƒ¼ Continue to pursue 100% safety performance while maintaining the highest reliability and customer satisfaction. 2020 Goals ļƒ¼ Continue to bolster UPS presence in an effort to supply our future regional airline pilot requirements. ļƒ¼ Add 3rd and possibly 4th ERJ-145 to ensure fleet sustainability and reliability. ļƒ¼ Seek an additional scheduled passenger route and expand 30-and 50-seat charter access to more schools and large capacity clientele such as oil and entertainment companies. ļƒ¼ This will be in an effort to increase asset utilization and stabilize Key Limeā€™s economic and operational foundation.
  • 16. Our employees are our future. Our culture thrives within an employee-centric workplace with transparent access to information that encourages and supports communication, collaboration, and engagement with multiple channels for feedback. What will we do together?
  • 17. Our HISTORY binds us into the Key Lime community and instills in us a Key Lime cultural identity with a shared sense of purpose and common goals.
  • 18. From 1994 to 1996 our founders, Cliff Honeycutt and Glen Rich, worked for a small cargo charter company named Sundance Air, helping building it into a 6 aircraft operation. In addition to flying almost every day, Glen handled the pilot training, Cliff handled maintenance of the fleet and Dan Bauer managed ownership of the aircraft. In 1996, Dan, Glen, and Cliff started Key Lime Air with one Navajo Chieftain and the big dream of flying passengers to the Caribbean Islands. Hence the name Key Lime Air. (Not the fruit, but ā€œKeyā€ for the Florida Keys and ā€œLimeā€ for a lime in a margarita.) While the Navajo was the first aircraft on the certificate, it was the purchase of a Lear 24B for $150,000 (dug out of the snow without engines, instruments or interior) that was the financial foundation for the formation of Key Lime Air.
  • 19. Our founders, Cliff, Glen, and Dan immediately went to work to service the new UPS contract and never looked back. They worked tirelessly from day one in Key Lime Airā€™s first world headquarters located in Centennial, CO, a 10x10 office with the Piper Inn acting as their conference room. On May 14, 1997 Key Lime Air received its Part 135 certificate. Within days of completing the FAA certification, its contacts at UPS asked if it could cover a route for an existing carrier and so began Key Limeā€™s entry into the world of scheduled cargo service.
  • 20. From 1997 to 2003 Key Lime continued to add Navajo Chieftains and Cessna 404 Aircraft with more and more UPS cargo routes. The fleet grew to eight Navajos, two 404s and 12 pilots.
  • 21. Key Lime still maintains and operates the Lear to this very day as a corporate aircraft to transport management and maintenance personnel. In 1998, after years of hard work and singular dedication, the Learjet 24B was finally added to Key Limeā€™s Part 135 certificate. The Lear worked hard for many years flying A-List passengers in addition to cargo service.
  • 22. In 1998, Key Lime Air was awarded multiple UPS routes including two 3000 lb. capacity routes which led to the addition of two Metroliners by the end of 1999.
  • 23. In 1999, Key Lime added its first passenger Metroliner 23 and operated it in a 9-seat configuration.
  • 24. And opened for business! In 2001, Key Lime also broke ground on the current headquarters and maintenance facility at Centennial Airport in Colorado.
  • 25. In 2002 Key Lime Air was certified as Coloradoā€™s only charter carrier authorized to carry more than 9 passengers. In September of that year it started flying the University of Coloradoā€™s Volleyball team in our 19-seat Metro 23. Key Lime Air continues to fly many NCAA sports teams in its 30-seat aircraft.
  • 26. In 2005, UPS awarded Key Lime Air all of the Denver based feeder routes in furtherance of UPSā€™s ā€œSingle Carrierā€ initiative to consolidate operations. It continued to expand the Metro fleet to 24 aircraft by 2015 to support its growth. Key Lime added DHL and Airborne routes creating a very busy ramp at its Denver International Airport hub.
  • 27. In October 2005, Key Lime Air began operating passenger flights from Denverā€™s Centennial and Rocky Mountain Metro Airports to Grand Junction under the Denver Air Connection brand. These operations were conducted under Part 135/DOT 380 as public charters.
  • 28. The Key Lime family grew steadily from 1999 to 2005.
  • 29. In 2007 Key Lime Air became an FAA approved repair station for avionics, airframe and component overhaul, and repair. And the community celebrated its 10th Anniversary!
  • 30. And with a 30-seat aircraft Key Lime welcomed its first flight attendants. In 2010, Key Lime Air purchased its first 30-seat aircraft, the Embraer EMB-120 Brasilia. The capabilities of the Brasilia allowed Key Lime to expand to 26 NCAA/Collegiate charters for men's and womenā€™s sports teams as well as charters for oil field personnel, music groups, and the movie industry.
  • 31. The founders kept everyone focused on achieving their vision to expand the UPS cargo contracts, augment the charter capabilities, and launch a Part 121 airline. NCAA teams, music groups, and energy companies appreciated the added comfort and range of the new 30-seat jets putting the fleet in high demand. In 2011, Key Lime started acquiring its 30-seat Dornier D-328Jets with one coming all the way from Italy. Darwin and Bob sorted the planes out mechanically and then the whole team ferried them to the home base in Colorado to be prepared for entry into the fleet.
  • 32. On December 12, 2012, Key Lime received its approval to operate as a Part 121 air carrier and began regular scheduled ā€œDomesticā€ passenger service to and from Grand Junction, CO with its Metroliner 23s.
  • 33. In November 2015, Key Lime partnered with Sheridan and the State of Wyoming to provide daily passenger service to/from Denver International Airport; and in July 2016, the same service was started for Riverton, Wyoming. These operations were initially conducted under Part 135/DOT 380n as public charters and later under Part 121. Two years later Key Lime Air was the first Part 121 operator in the region to receive FAA approval for its Safety Management System (SMS), which came before the approvals for Great Lakes and Frontier Airlines.
  • 34. Key Lime began proving tests with the FAA in June 2018, which were completed in time to start scheduled Part 121 jet service on its Sheridan/Riverton routes at the beginning of July 2018. In 2018, Key Lime Air added its first Dornier 328Jet to its Part 121 operations. Adding the jet to Part 121 operations was a huge project that required dedication, hard work and collaboration among numerous departments throughout the first half of 2018.
  • 35. In July of 2018, Captain, CEO/Founder Cliff Honeycutt and First Officer/Director of Corporate Communications, T.J. Agresti with Amy Echelberger and Dee Garcia as Flight Attendants flew the first scheduled domestic passenger Part 121. Accomplishing this goal allowed Key Lime to secure an interline agreement with United Airlines, providing even more growth opportunities.
  • 36. In late 2018, Key Lime was able to focus on adding Telluride to its Denver Air Connection service as a result of the interline agreement with United Airlines. The agreement with United Air Lines precipitated the adoption of the Videcom airline reservation and ticketing system followed by Key Lime joining Sabreā€™s Global Distribution System (GDS). Denver Air Connection passengers can now search and reserve the lowest fares to more than 193 countries served by United Airlines and the Star Alliance, which provides service to 193 countries via 28 member airlines.
  • 37. On May 15, 2019 Denver Air Connection flew its first scheduled passenger flight from Telluride, CO to Denver International Airport. Our flight was piloted by Denver Air Connection COO/Founder Glen Rich and First Officer, Alex Brown, with Amanda Dramm as Flight Attendant to cheers and clapping from the passengers onboard.
  • 38. On June 1, 2019 Denver Air Connection flew its first scheduled passenger flight Alliance, NE to Denver International Airport. The Alliance route is the Denver Air Connectionā€™s first essential air service route (EAS). The inaugural event has come to be known as the ā€œ200 cookie dayā€ because of the enormous crowd that gathered to welcome Denver Air Connection.
  • 39. Our present is derived from the HISTORY to which it belongs, reminding us of where we have been, where we stand and where we are going, and helping us see events and ourselves as part of the still unfolding story of Key Lime Air. Today, Key Limeā€™s more than 160 dedicated employees operate over 30 aircraft delivering on the promise of our mission to serve our customers by delivering an extraordinary experience every day for the communities, people and partners we are proud to serve, with safe, reliable, and on-time scheduled passenger, cargo, and charter service.
  • 40. Why have just ā€œOne Core Behaviorā€ instead of a list of ā€œCore Values?ā€ Because Key Limeā€™s One Core Behavior represents our foundersā€™ ethos and encompasses all the actions you can take and things you can do everyday to fit into our culture. In order to build a thriving employee culture we talk about this One Core Behavior frequently in our interactions and we hire and promote people who practice it and let go of people who do not. One Core Behavior
  • 41. The One Core Behavior we value in our culture is showing Key Lime Character
  • 42. Key Lime Character means always acting with: Integrity You donā€™t act one way in one situation and another in a different situation. Honesty You maintain our culture of trust by always being truthful and straightforward without compromising who you are, what you believe, and how you want to live. Loyalty You have a ā€œstick-to-itā€ attitude when it comes to others and the Key Lime Mission. Self-Sacrifice You go out of your way to help even when you donā€™t have to, operating from a willingness to give up personal gain for the good of the whole. Accountability You welcome criticism from others about your performance and conduct, and you take responsibility for your mistakes. Self-Control You have an ability to make good decisions and refrain from doing the things you shouldnā€™t.
  • 43. We All Work For Our Customers We understand and live the Key Lime Mission. We check our egos at the door. We help each other. We engage and contribute to the Key Lime Culture We hold each other accountable. We measure our success against our Mission promise everyday.
  • 44. Key Lime Pilot Creed We are a highly competitive self-motivated group of professional aviators who are proud of our flying skills but humble enough to know there is always someone better from whom to seek advice. We understand command and authority means calmly stepping up to take responsibility for the safety of each flight. We foster a culture where authority may be respectfully challenged by utilizing Crew Resource Management tools to enhance our situational awareness, self-awareness, leadership, assertiveness, decision making, flexibility, adaptability, event and mission analysis, and communication. We show respect and dignity to everyone involved in the safe delivery of our customers and our cargo including flight attendants, dispatchers, station personnel, ramp personnel, schedulers, executive leadership and maintenance personnel. We strictly adhere to the flight regulations, the flight procedures and the safe behavior processes involved in delivering the best and safest possible experience for our customers. We practice precision hand flying because we know that being precise is the only way to successfully accomplish our job as professional aviators. Our Pilots Live By The Creed
  • 45. 135 Cargo First Officers ā€¢ Typically work 4-6 days a week ā€¢ Wake up early fly an AM cargo route ā€¢ Several hours rest during the day ā€¢ Fly a PM cargo route ā€¢ 32 Hours guaranteed pay ā€¢ Most fly more than that At 1200 Hours Total Time Upgrade to Metroliner Captain 135 Metroliner Captains ā€¢ Typically work 5-6 days a week ā€¢ Fly cargo and passenger charter ā€¢ 32 Hours guaranteed pay ā€¢ Most fly more than that At a minimum 800 hours Key Lime PIC time Upgrade to Jet Pilot Job Openings
  • 46. Jet Pilots ā€¢ Typically work 5-6 days a week ā€¢ 32 hours paid guaranteed ā€¢ Most fly more Part 121 Pilots Fly our scheduled routes ā€¢ Riverton and Sheridan, WY ā€¢ Telluride, CO starting May 15 Part 121/135 Pilots Fly a mix of Part 121 and Part 135 scheduled routes ā€¢ Riverton and Sheridan, WY ā€¢ Telluride, CO starting May 15 ā€¢ Grand Junction, CO ā€¢ Alliance, NE starting June 1 Part 135 airline charter ā€¢ 30 NCAA sports teams ā€¢ Private groups To attract and keep pilots Key Lime pilot pay is at the top of the industry Key Lime benefits are among the best in the industry Our culture is employee-centric with strong feedback systems Our work life balance is a priority Pilot Job Openings
  • 47. Key Lime flight attendants face the customers every day and deliver on the Key Lime mission promise. To attract and keep our flight attendants ā€¢ Key Lime pays our flight attendants based on gate-to-gate time unlike the industry that pays only for flight time. ā€¢ Pay guarantee based on 64 hours every two weeks ā€¢ This means pay is at the top of the industry ā€¢ Key Lime benefits are among the best in the industry ā€¢ Our culture is employee-centric with feedback systems ā€¢ Our work life balance is a priority Inflight Creed We Are Flight Attendants. We solve problems people don't know they have, in ways they can't understand. We don't stop when we're tired, we stop when we're done. Always forward, never back! Job Openings
  • 48. To attract and keep maintenance personnel ā€¢ Maintenance personnel pay is industry competitive ā€¢ Key Lime benefits are among the best in the industry ā€¢ Our culture is employee-centric with strong feedback systems ā€¢ Our work/life balance is a priority Maintenance Motto When the airline is awake Weā€™re awake! ā€¢ Maintenance personnel enjoy a 40 hour work week but are always ready to help. ā€¢ Maintain a diverse fleet that keeps it interesting ā€¢ In a growing company with strong opportunity for advancement. Job Openings
  • 49. Your First Day/Week New Hire Orientation Indoctrination Training Your first day will be spent getting things set up to work at Key Lime. Your New Hire Handbook will cover network credentials, Email, Community Portal introduction, Culture Overview, hardware setup, payroll, benefits review, safety systems training, and security badges. Then you will attend company indoctrination training for several days where you will learn everything from how to get to your job location, the rules and regulations which govern your job, security training, our policies and procedures and where to find them in our manuals, and our supervision and feedback structure. Our Key Lime Community Portal
  • 50. Technical Training Your next step will be your technical training. For pilots this means a lot of studying for systems training, practicing procedures together and working together to get through your simulator training and check ride. For flight attendants this means working and studying hard to learn about our aircraft, safety and operational procedures and customer service expectations. For maintenance personnel it means jumping right in and learning on the job.
  • 51. Community and Culture Our internal communication system is a cloud-based social intranet which is a private, secure online network where our employees create content, communicate, collaborate, manage tasks and events, and develop our company culture. The Community Portal provides our: ā€¢ Communications Hub ā€¢ Collaboration Facilitator ā€¢ Knowledge Management and File-Sharing Center ā€¢ Internal Social Network ā€¢ Employee Engagement and Development system ā€¢ Scheduling Tool Communication is two-way street. We encourage and reward feedback. We strive to be responsive making sure your voice is heard. Our Community social intranet
  • 52. Coaching and Mentorship All Key Lime employees will be offered an opportunity to participate in our newly developed Conscious Leadership Group to provide a common framework to communicate, and leadership development training. Every Key Lime employee has access to their supervisor who will provide career coaching and personal development guidance. We have a robust onboarding program with mentors for every new hire. Our peer mentorship program facilitates learning amongst Key Lime employees across the entire company. We support employees committed to our culture with a nurturing but tough environment that assures their career progress and personal development to the highest standards we expect.
  • 53. Weā€™ll keep this short and simple because to be honest, itā€™s not a complicated subject for us: We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any discrimination or harassment of any kind. Our employees are encouraged to report any issues or concerns to their team leader or supervisor and should always remember our Core Behaviors. We also encourage you to review our: ā€¢ Diversity and Inclusion Policy ā€¢ Equal Opportunity Policy ā€¢ Intranet User Policy We Are Key Lime
  • 54. We treat ā€œfailuresā€ as opportunities for growth. When things donā€™t go according to plan we overcome failure in 5 Steps. By the time we reach ā€œMove Onā€ weā€™ve reached the root of the problem, owned it, learned from it, and are better members of the Key Lime community.
  • 55. We take the time to find people who are among the best in the industry at what they do, or who have the potential to grow into the best. We work as a team to get to know the whole person, communicate our core behavior expectations, and ensure our candidates are well- informed and delighted throughout the recruiting process. However, our work extends beyond just our team: our holistic approach to the hiring process involves working with recruiting managers, team leaders and managers across the company on everything from our growth plans to our hiring processes and decisions. Recruiting people who want to be a part of our culture is a company-wide effort and responsibility and we encourage all Key Lime employees to adopt the motto ā€œAlways Be Recruiting.ā€ Recruiting Differently
  • 56. People who thrive at Key Lime are passionate and driven by our high performance culture Our High Performance Culture Not Right for Everyone Many people love our culture and stay a long time. ā€¢ They thrive on excellence, candor and growth. ā€¢ They would be disappointed if our standard was anything less than perfection in every task. ā€¢ They always try to build and never try to take. ā€¢ They are extraordinary role models for our culture, mission, and core behaviors. Some people, however, want to take as much as they can with minimal effort and minimal engagement. ā€¢ They are satisfied with minimal proficiency in every task. ā€¢ They are bitter after receiving constructive criticism. ā€¢ They feel fearful at Key Lime over being found out that they donā€™t try to build and ā€œPay it Forwardā€ ā€œEveryone is busy, yet still willing to drop everything to help you out. Itā€™s amazing. When someone does that for you, you continue to do it for them, you pay it forward. Thatā€™s our culture. Thatā€™s the circle of life at Key Lime.ā€ ā€“Director of Communications
  • 58. Key Lime Chooses Transparency. ā€¢ We share (almost) everything ā€¢ We maintain a Community social intranet that keeps everyone updated on company news and announcements. ā€¢ We encourage submission of feedback with content likes, ratings, and ideas. ā€¢ Open sharing of information is expected by our managers who post updates on their department blogs regularly. Here are the things we do to disseminate information: We believe itā€™s better to have everyone fully informed and involved than feeling left in the dark. Nothing good grows in the dark.
  • 59. We Improve Together We Value Your Feedback On Our Community Portal and APP
  • 60. ā€¢ Comprehensive Medical coverage provided by United Healthcare with: o Virtual visits o Health and Wellness Program o Health Discounts ā€¢ Dental plan provided though MetLife o Preventive o Basic and Major Service ā€¢ Vision plan through United Healthcare ā€¢ Flexible Spending Account through Allied Flex o Dependent Care Reimbursement Account o Health Care Reimbursement Account ā€¢ Short-Term Disability Plan ā€¢ Voluntary Long-Term Disability Plan ā€¢ Life Insurance of $25,000 after 60 days ā€¢ Accidental Death and Dismemberment of $25,000 after 60 days ā€¢ 401K Plan through Fidelity o Company matching up to 4% after 6 months of employment Employee Benefits
  • 61. Discount Program Employee discount program through Abenity on thousands of products and services (up to $4,500.00 of savings) Travel for Free ā€¢ CASS jump seat privileges on almost every airline for Pilots and Dispatchers ā€¢ Cabin seat privileges on Frontier for Flight Attendants ā€¢ MyId Travel ā€¢ Interline Travel discounts sometimes offering ā€œbump protectionā€ when traveling standby. These companies specialize in hotel, cruises, and all-inclusive resorts. Additional Benefits for Flight Crews ā€¢ $40.00 per diem when away from base for 24 hours (Average $4,000 annually) Employee Perks
  • 62. UNSTRUCTURED TIME We support people pursuing side projects that positively impact the world or improve our businessAn employee built a YouTube following by promoting aviation careers. Turned out to be a great recruiting tool for Key Lime. The charities you care about can be the centerpiece of a Key Lime get-together event. Let us know what you care about.