The document discusses innovations in logistics to maximize efficiency. It summarizes Gebrüder Weiss's digitalization efforts, including using predictive analytics to forecast inbound volumes, providing real-time visibility into shipments, developing a fully digitized process for transport orders, and creating a customer portal and chatbot for improved communication. The goal is to better understand customer needs and provide operational excellence through automation and reliable services.

1. Innovations to maximize logistics efficiency
8th SLA Conference, November 5th 2019, Belgrade
Alexander Horak

2. 2
AGENDA

3. 3
AGENDA
Digitalization in logistics

4. 4
AGENDA
Digitalization in logistics
GW digitize & generating value

5. Gebrüder Weiss is the oldest
transport company in the world.

7. worldwide network
employees
7.100
locations
150
Logistics area
660.000 m²
€1,68Billion turnover in 2018
million shipments
p.a.
13,4
GW
Strategic partners

8. Locations in Europe and West Asia

9. Logistics area
20,000m²
locations
3
Employees
248
€28 mturnover in 2018
office area
4,100 m²
FACTS AND FIGURES SERBIA
Years in Serbia
15
total area
40,750m²

10. 10
CUSTOMER CENTRICITY IS IN OUR DNA

16. Savings of
25.000 tons CO2
per year

17. 17
VISIBILITY
CUSTOMER DEMAND
CONNECTIVITY
REAL TIME INFORMATION
ETA
ORCHESTRATION
INTELLIGENT SUPPLY CHAIN SOLUTIONS
SUSTAINABILITY
CARBON FOODPRINT
TRANSPARENCY
EFFICIENCY

18. 18
Digitalization in logistics
AGENDA

19. … is nothing new.
DIGITALIZATION IN THE TRANSPORT SECTOR

20. 20
DISRUPTION OF THE LOGISTICS INDUSTRY
disruption occured
ongoing
changes to be seen
DIGITALIZATION JOURNEY
DIGITALMATURITY
Media
Banking
Retail
Automotive
Logistics
Healthcare
Logistics

21. 21
It is not the technology, rather the ultimate understanding of the customer's needs that
creates the disruption.
DISRUPTIVE INNOVATION …

22. DIGITALIZATION @
GEBRÜDER WEISS

23. 23
WE ARE NOT A DIGITAL NEWCOMER …
1974:
First IT user
manual
iSIS
iWIS
Various kinds
of transport
management
software
iOrder
Over 200
software
applications
introduced
SES
Social media
Our challenges:
ETA last
mile
● Consistent digitalization as
a prerequisite
● Target: one-stop-shop.
● Want and can take
responsibility for global
supply chains
● Strong operational focus
through know-how and
infrastructure
● Coverage of further areas
of the value chain,
including transport
planning, processing &
Digitalized
Forwarder

24. 24
AGENDA
GW digitize & generating value

25. PREDICTIVE INBOUND

26. PREDICTION INBOUND VOLUME
0
500
1000
1500
2000
2500
01.03.2019
05.03.2019
07.03.2019
11.03.2019
13.03.2019
15.03.2019
19.03.2019
21.03.2019
25.03.2019
27.03.2019
29.03.2019
02.04.2019
04.04.2019
08.04.2019
10.04.2019
12.04.2019
16.04.2019
18.04.2019
24.04.2019
26.04.2019
30.04.2019
06.05.2019
08.05.2019
10.05.2019
14.05.2019
16.05.2019
20.05.2019
22.05.2019
24.05.2019
28.05.2019
03.06.2019
05.06.2019
07.06.2019
08.07.2019
10.07.2019
12.07.2019
16.07.2019
18.07.2019
22.07.2019
02.08.2019
06.08.2019
08.08.2019
12.08.2019
14.08.2019
Sum of target
Sum of Prediction TMS
Data check each hour
2:00 – 5:00 pm
Prediction DAY -1
next step DAY - 3 ~ 1% deviation

27. CUSTOMER BENEFIT
- PEAK MANAGEMENT
- RELIABILITY
- EFFICIENCY

28. TRANSPARENCY &
VISIBILITY

29. FINAL MILE GROUPAGE/PARCEL

31. DIGITAL GAPCLOSING THE
LTL/FTL TRANSPORT SEGMENT

32. Transport order via E-MailForwarder
TRADITIONAL PROCESS
Haulier
Driver
CMR / Transport order
Personally or via phone

33. signature
Picture of POD
Status
Fully digitized process

34. 34
TMS Milestones
Mgmt.
(Scan or App
Solution )
Own fleet
telematic
data
subcontractor route
management
● route deviation
● unauthorized stop
● ETA calculation
VISIBILITY & SECURITY
visibility for GW loads
fast onboarding
real time information

35. 35
REAL TIME ETA

36. BEFORE
SEAMLESS/DIGITIZED PROCESS
Logistics provider
Logistics HUBs
driver
shipper
consignee
shipper
consignee
Logistics provider
Logistics HUBs
driver
Conclusion
TODAY

37. CUSTOMER BENEFIT
- Service Excellence
o Transparency
o Real time information
- Operational Excellence
o Automatisation
o Efficient and reliable production

38. COMMUNICATION

39. PROJECT : Chatbot
Almost
there…
PROTOTYPE
UC 1: Exception handling
1
I’m Heidi, your GW
assistant!
It seems like your order
#26012018 was marked
with a flag…
Let’s have a look!

40. 40
CUSTOMER PORTAL / COMMUNICATION

41. CUSTOMER PORTAL / COMMUNICATION
41

42. 42
FEEDBACK & LEARNINGS
Importance of
„learning phase“
with customers
usability processes
Reduction
customer
requests
Communicaton
as
„Key-Feature“
analytics

43. CUSTOMER BENEFIT
- Structured communication
- Overview / transparency
- Less administration

44. CONCLUSION
- Disruption is ongoing
- GW goes digital
- Key = understanding customer needs

45. Experience for yourself how