Tracy Massey's curriculum vitae summarizes her work history and qualifications. She has over 15 years of experience working in roles like a passport controller, domestic cleaner, and shop assistant. Her most recent positions include working as a customer support officer for the passport office since 2014, which involves conducting interviews, and working at Costco in 2015 in their cafe and deli. She also lists her education and training which includes qualifications in IT, childcare, and obtaining an SIA license in 2015.